elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 01:18:35 AM |
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Once more again, please read and understand what am I talking about.
We do not compensate BTC in any way. We do not compensate your lost shares count. We do not compensate your lost blocks count. We compensate hash rate. It is stated in our Terms of Service, which you have read, understood and agreed during your registration procedure here.
Best Regards, Matthew, CEX.IO support So how is it our lost shares, when its your hardware that had the issues? exactly +1
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silencesilence
Legendary
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Activity: 1120
Merit: 1000
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March 16, 2014, 01:38:50 AM |
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Dear Users, Tha pool is up again. We had difficulties with electricity, which caused hardware failure and stratum server problems.
The issue is fixed now. Accidents like this do happen, we apologize for the inconvenience.
Say goodbye to double LTC rewards now. Pool hash rate shot up to 40 GH/s. As soon as it nears 60, I am switching back to CleverMining lol.
Funny how so just post your problems with electricity and Pool Speed the double .... LTC Again, in some way you are trying to deceive your users and lie ... I no longer mining at you just follow and share my point
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elasticband
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Activity: 1036
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March 16, 2014, 06:53:22 AM |
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cex.io miners offline again......
you people suck. you actual steal
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elasticband
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March 16, 2014, 06:58:24 AM |
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2014-03-15 16:22:30 -61.85022782 BTC 0.00000000 WITHDRAW elasticband (100%) 0e157ad0428aa7ba7c2f79714b5303b272b42647ea90ee6f... 2014-03-15 16:16:38 -0.00351124 BTC 61.85022782 MINING Block #290699, Reward: 0.00000000, Fee: 0.00351124 2014-03-15 15:55:42 -0.00053425 BTC 61.85373906 MINING Block #290698, Reward: 0.00000000, Fee: 0.00053425 2014-03-15 15:38:51 0.03020987 BTC 61.85427331 MINING Block #290695, Reward: 0.03020987, Fee: 0.00000000 2014-03-15 15:34:04 0.10047228 BTC 61.82406344 MINING Block #290694, Reward: 0.10047228, Fee: 0.00000000 2014-03-15 15:20:24 -0.01372474 BTC 61.72359116 MINING Block #290690, Reward: 0.00000000, Fee: 0.01372474 2014-03-15 14:15:56 -0.00166183 BTC 61.73731590 MINING Block #290688, Reward: 0.00000000, Fee: 0.00166183 2014-03-15 14:12:25 -0.00879669 BTC 61.73897773 MINING Block #290687, Reward: 0.00000000, Fee: 0.00879669 2014-03-15 12:45:05 50.01000000 BTC 61.74777442 CANCEL Cancel Order #504536565 2014-03-15 01:45:26 0.01191584 BTC 11.73777442 MINING Block #290588, Reward: 0.01232139, Fee: 0.00040555
please address why you are taking a balance from my account even though your incompetence has had my hashing power offline.
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elasticband
Legendary
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Activity: 1036
Merit: 1000
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March 16, 2014, 07:02:54 AM |
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Your compensation no where meets the downtime in lost BTC. scam.
ID Completed Block Value Status Duration Hash Rate Your Shares Score Total Work Payout 9525 an hour 9.05 Ph/s 0/0 0.00% 9812151870 - 9524 2014-03-16 05:44:38 290798 25.0810 6/120 13 minutes 9.02 Ph/s 0/5000003757 0.00% 1593302872 0.00000000 9523 2014-03-16 05:32:00 290796 25.0222 8/120 35 minutes 8.98 Ph/s 0/5000003732 0.00% 4357165307 0.00000000 9522 2014-03-16 04:57:16 290791 25.0813 13/120 14 minutes 9.02 Ph/s 0/5000002639 0.00% 1800641491 0.00000000 9521 2014-03-16 04:42:59 290790 25.1463 14/120 41 minutes 9.02 Ph/s 0/5000005796 0.00% 5137042223 0.00000000 9520 2014-03-16 04:02:14 290787 25.0169 17/120 9 minutes 8.96 Ph/s 0/5000008905 0.00% 1183295138 0.00000000 9519 2014-03-16 03:52:48 290784 25.0065 20/120 19 minutes 8.92 Ph/s 0/5000010190 0.00% 2336319957 0.00000000 9518 2014-03-16 03:34:03 290779 25.0061 25/120 24 minutes 8.81 Ph/s 0/5000011728 0.00% 2971089860 0.00000000 9517 2014-03-16 03:09:53 290777 25.0359 27/120 6 minutes 8.74 Ph/s 0/5000006926 0.00% 687603118 0.00000000 9516 2014-03-16 03:04:15 290776 25.0708 28/120 12 minutes 8.74 Ph/s 0/5000006376 0.00% 1431071539 0.00000000 9515 2014-03-16 02:52:32 290774 25.0061 30/120 11 minutes 8.63 Ph/s 0/5000006270 0.00% 1327966660 0.00000000 9514 2014-03-16 02:41:31 290770 25.0111 34/120 24 minutes 8.74 Ph/s 0/5000007359 0.00% 2982123588 0.00000000 9513 2014-03-16 02:17:06 290767 25.1489 37/120 28 minutes 8.76 Ph/s 607520/5000006393 0.01% 3382012560 0.00305569 9512 2014-03-16 01:49:27 290766 25.0188 38/120 18 minutes 9.00 Ph/s 2257120/5000007296 0.05% 2301659952 0.01129406 9511 2014-03-16 01:31:08 290764 25.0219 40/120 3 minutes 8.87 Ph/s 2368896/5000005764 0.05% 373826490 0.01185482 9510 2014-03-16 01:28:07 290762 25.0135 42/120 2 minutes 8.92 Ph/s 2368896/5000005764 0.05% 278278034 0.01185085 9509 2014-03-16 01:25:53 290761 25.1136 43/120 42 minutes 9.05 Ph/s 2373312/5000005282 0.05% 5251517976 0.01192046 9508 2014-03-16 00:44:20 290756 25.0836 48/120 an hour 9.04 Ph/s 2375408/5000016110 0.05% 7875301855 0.01191673 9507 2014-03-15 23:41:57 290751 25.0515 53/120 15 minutes 8.99 Ph/s 2379680/5000010357 0.05% 1853174572 0.01192290 9506 2014-03-15 23:27:12 290749 25.1568 55/120 26 minutes 9.03 Ph/s 2387120/5000008998 0.05% 3225059993 0.01201043 9505 2014-03-15 23:01:38 290747 25.1841 57/120 an hour 9.03 Ph/s 2405232/5000009490 0.05% 6861723476 0.01211467 9504 2014-03-15 22:07:15 290744 25.0270 60/120 29 minutes 9.00 Ph/s 2381184/5000007443 0.05% 3641284265 0.01191876 9503 2014-03-15 21:38:17 290741 25.1500 63/120 7 minutes 8.96 Ph/s 2396416/5000005455 0.05% 909994601 0.01205395 9502 2014-03-15 21:31:01 290740 25.1608 64/120 7 minutes 8.96 Ph/s 2326928/5000006333 0.05% 824050023 0.01170947 9501 2014-03-15 21:24:25 290739 25.2470 65/120 an hour 8.96 Ph/s 2396208/5000006892 0.05% 8854085560 0.01209939 9500 2014-03-15 20:13:43 290733 25.0273 71/120 2 minutes 8.85 Ph/s 2387648/5000006072 0.05% 303040240 0.01195126 9499 2014-03-15 20:11:16 290732 25.0285 72/120 2 hours 8.93 Ph/s 2387648/5000006072 0.05% 16303601241 0.01195185 9498 2014-03-15 18:00:38 290719 25.1664 85/120 an hour 8.89 Ph/s 2396352/5000007922 0.05% 9862056818 0.01206151 9497 2014-03-15 16:41:12 290711 25.0602 93/120 a minute 8.44 Ph/s 4328064/5000004856 0.09% 147369267 0.02169237 9496 2014-03-15 16:39:57 290710 25.2259 94/120 an hour 8.84 Ph/s 5926528/5000003959 0.12% 9885133354 0.02990042 9495 2014-03-15 15:19:54 290705 25.0529 99/120 an hour 8.78 Ph/s 5012992/5000011066 0.10% 5631332902 0.02511793 9494 2014-03-15 14:34:00 290699 25.0152 105/120 3 minutes 8.63 Ph/s 0/5000005972 0.00% 303236380 0.00000000 9493 2014-03-15 14:31:28 290698 25.0275 106/120 11 minutes 8.68 Ph/s 0/5000005972 0.00% 1356339809 0.00000000 9492 2014-03-15 14:20:17 290695 25.2476 109/120 an hour 8.77 Ph/s 5982720/5000007000 0.12% 5917620010 0.03020987 9491 2014-03-15 13:32:00 290694 25.1319 110/120 42 minutes 8.83 Ph/s 19988992/5000007852 0.40% 5238578439 0.10047228 9490 2014-03-15 12:49:32 290690 25.0089 114/120 13 minutes 8.82 Ph/s 0/5000009641 0.00% 1541962157 0.00000000 9489 2014-03-15 12:37:01 290688 25.0545 116/120 8 minutes 8.86 Ph/s 0/5000008718 0.00% 1015457915 0.00000000 9488 2014-03-15 12:28:48 290687 25.0415 117/120 30 minutes 8.83 Ph/s 0/5000008793 0.00% 3642970669 0.00000000 9487 2014-03-15 11:59:17 290682 25.0143 120/120 28 minutes 8.79 Ph/s 0/5000005875 0.00% 3478774950 0.00000000 9486 2014-03-15 11:30:57 290675 25.0292 120/120 31 minutes 8.86 Ph/s 0/5000009852 0.00% 3828453037 0.00000000 9485 2014-03-15 11:00:01 290672 25.0427 120/120 an hour 8.87 Ph/s 0/5000007351 0.00% 9084037712 0.00000000 9484 2014-03-15 09:46:41 290665 25.0482 120/120 16 minutes 8.87 Ph/s 0/5000003351 0.00% 1947377283 0.00000000 9483 2014-03-15 09:30:57 290663 25.0027 120/120 a few seconds 8.37 Ph/s 0/5000002652 0.00% 70180572 0.00000000 9482 2014-03-15 09:30:21 290662 25.0692 120/120 16 minutes 8.88 Ph/s 0/5000002652 0.00% 1994526073 0.00000000 9481 2014-03-15 09:14:15 290660 25.0315 120/120 19 minutes 8.86 Ph/s 0/5000007332 0.00% 2314661495 0.00000000 9480 2014-03-15 08:55:34 290658 25.0028 120/120 a few seconds 3.64 Ph/s 0/5000008716 0.00% 3392186 0.00000000 9479 2014-03-15 08:55:30 290657 25.0347 120/120 7 minutes 8.83 Ph/s 0/5000008716 0.00% 820135564 0.00000000 9478 2014-03-15 08:48:51 290656 25.0176 120/120 3 minutes 8.69 Ph/s 0/5000009881 0.00% 325739130 0.00000000 9477 2014-03-15 08:46:10 290655 25.0465 120/120 8 minutes 8.84 Ph/s 0/5000008331 0.00% 1019203022 0.00000000 9476 2014-03-15 08:37:55 290654 25.0551 120/120 12 minutes 8.86 Ph/s 0/5000007509 0.00% 1513687809 0.00000000 9475 2014-03-15 08:25:42 290653 25.0946 120/120 36 minutes 8.84 Ph/s 0/5000006471 0.00% 4416073958 0.00000000 9474 2014-03-15 07:49:56 290650 25.0049 120/120 6 minutes 8.57 Ph/s 0/5000006230 0.00% 676483111 0.00000000 9473 2014-03-15 07:44:17 290646 25.0350 120/120 15 minutes 8.78 Ph/s 0/5000006000 0.00% 1899640813 0.00000000 9472 2014-03-15 07:28:48 290644 25.0297 120/120 8 minutes 8.76 Ph/s 0/5000003366 0.00% 974476100 0.00000000 9471 2014-03-15 07:20:49 290643 25.0745 120/120 42 minutes 8.57 Ph/s 0/5000004854 0.00% 5050524154 0.00000000 9470 2014-03-15 06:38:38 290639 25.0324 120/120 an hour 8.39 Ph/s 0/5000036187 0.00% 7838887300 0.00000000 9469 2014-03-15 05:31:44 290634 25.0631 120/120 9 minutes 8.41 Ph/s 0/5000006189 0.00% 1047165876 0.00000000 9468 2014-03-15 05:22:49 290633 25.1049 120/120 29 minutes 8.43 Ph/s 0/5000006911 0.00% 3428875040 0.00000000 9467 2014-03-15 04:53:42 290630 25.0612 120/120 an hour 8.39 Ph/s 0/5000014604 0.00% 7106618167 0.00000000 9466 2014-03-15 03:53:03 290623 25.0795 120/120 23 minutes 8.26 Ph/s 0/5000008702 0.00% 2596549391 0.00000000 9465 2014-03-15 03:30:34 290620 25.0246 120/120 4 minutes 8.12 Ph/s 0/5000009303 0.00% 438875152 0.00000000 9464 2014-03-15 03:26:42 290619 25.0915 120/120 12 minutes 8.23 Ph/s 0/5000010301 0.00% 1418231987 0.00000000 9463 2014-03-15 03:14:22 290618 25.0044 120/120 a few seconds 4.16 Ph/s 0/5000007599 0.00% 5808295 0.00000000 9462 2014-03-15 03:14:16 290617 25.0819 120/120 8 minutes 8.27 Ph/s 0/5000007599 0.00% 903344209 0.00000000 9461 2014-03-15 03:06:27 290616 25.0582 120/120 8 minutes 8.24 Ph/s 0/5000006318 0.00% 901475460 0.00000000 9460 2014-03-15 02:58:36 290613 25.1495 120/120 an hour 8.42 Ph/s 0/5000005477 0.00% 7203916679 0.00000000 9459 2014-03-15 01:57:24 290606 25.0234 120/120 9 minutes 8.29 Ph/s 0/5000008420 0.00% 1003432195 0.00000000 9458 2014-03-15 01:48:44 290602 25.0586 120/120 24 minutes 8.44 Ph/s 0/5000007222 0.00% 2863459519 0.00000000 9457 2014-03-15 01:24:27 290600 25.0627 120/120 an hour 8.57 Ph/s 0/5000007120 0.00% 9359411086 0.00000000 9456 2014-03-15 00:06:15 290588 25.0934 120/120 10 minutes 8.78 Ph/s 2455104/5000004360 0.05% 1251010159 0.01232139 9455 2014-03-14 23:56:03 290585 25.1203 120/120 an hour 8.85 Ph/s 2450528/5000005600 0.05% 6404876841 0.01231158 9454 2014-03-14 23:04:15 290580 25.0329 120/120 41 minutes 8.88 Ph/s 2396544/5000005698 0.05% 5038760114 0.01199846 9453 2014-03-14 22:23:37 290574 25.0710 120/120 30 minutes 8.88 Ph/s 2443696/5000010186 0.05% 3699327781 0.01225315 9452 2014-03-14 21:53:47 290572 25.1211 120/120 18 minutes 8.84 Ph/s 2466944/5000008362 0.05% 2171737269 0.01239444 9451 2014-03-14 21:36:12 290569 25.0930 120/120 22 minutes 8.84 Ph/s 2478032/5000004433 0.05% 2725745313 0.01243621 9450 2014-03-14 21:14:07 290566 25.1382 120/120 2 hours 8.82 Ph/s 2411600/5000006794 0.05% 12471291163 0.01212464 9449 2014-03-14 19:32:56 290556 25.1678 ?/120 21 minutes 8.86 Ph/s 2405488/5000004589 0.05% 2569880038 - 9448 2014-03-14 19:12:10 290555 25.0350 120/120 9 minutes 8.77 Ph/s 2409584/5000009477 0.05% 1094396206 0.01206476 9447 2014-03-14 19:03:14 290552 25.0631 120/120 5 minutes 8.78 Ph/s 2406544/5000008260 0.05% 578348841 0.01206307 9446 2014-03-14 18:58:31 290551 25.0822 ?/120 a few seconds Infinity Ph/s 2408576/5000008201 0.05% 627987 - 9445 2014-03-14 18:58:31 290551 25.0840 120/120 16 minutes 8.82 Ph/s 2408576/5000008201 0.05% 1924278768 0.01208330 9444 2014-03-14 18:42:53 290549 25.1279 120/120 25 minutes 8.85 Ph/s 2476944/5000008359 0.05% 3068537124 0.01244803 9443 2014-03-14 18:18:03 290547 25.1251 120/120 27 minutes 8.85 Ph/s 2466528/5000011064 0.05% 3319869668 0.01239430 9442 2014-03-14 17:51:12 290545 25.0365 120/120 21 minutes 8.79 Ph/s 2392448/5000011575 0.05% 2606403681 0.01197965 9441 2014-03-14 17:29:58 290541 25.0943 120/120 an hour 8.81 Ph/s 2461888/5000007753 0.05% 7339295388 0.01235582 9440 2014-03-14 16:30:21 290536 25.2353 120/120 29 minutes 8.83 Ph/s 2359632/5000007457 0.05% 3638571844 0.01190918 9439 2014-03-14 16:00:52 290534 25.0634 120/120 15 minutes 8.75 Ph/s 2378048/5000009408 0.05% 1857234688 0.01192034 9438 2014-03-14 15:45:41 290531 25.1764 120/120 an hour 8.77 Ph/s 2381632/5000005761 0.05% 6739066203 0.01199218 9437 2014-03-14 14:50:41 290529 25.1713 120/120 19 minutes 8.79 Ph/s 2443904/5000006002 0.05% 2340151046 0.01230321 9436 2014-03-14 14:31:37 290528 25.1868 120/120 31 minutes 8.75 Ph/s 2444272/5000005488 0.05% 3821829895 0.01231268 9435 2014-03-14 14:00:21 290527 25.2060 120/120 2 hours 8.68 Ph/s 2432944/5000007378 0.05% 11487814943 0.01226495 9434 2014-03-14 12:25:38 290517 25.1920 120/120 34 minutes 8.69 Ph/s 2420192/5000005749 0.05% 4174987409 0.01219387 9433 2014-03-14 11:51:14 290516 25.0545 120/120 5 minutes 8.62 Ph/s 2423840/5000006372 0.05% 547876812 0.01214561 9432 2014-03-14 11:46:41 290515 25.1210 120/120 30 minutes 8.63 Ph/s 2494416/5000004692 0.05% 3663840443 0.01253241 9431 2014-03-14 11:16:18 290512 25.2972 120/120 an hour 8.60 Ph/s 2494432/5000005734 0.05% 5797283396 0.01262043 9430 2014-03-14 10:28:04 290510 25.1150 120/120 an hour 8.56 Ph/s 2477776/5000007735 0.05% 6886120690 0.01244586 9429 2014-03-14 09:30:28 290505 25.0262 120/120 3 minutes 8.57 Ph/s 2268576/5000004982 0.05% 383315451 0.01135475 9428 2014-03-14 09:27:16 290504 25.0015 120/120 an hour 8.58 Ph/s 2318752/5000004542 0.05% 7432742685 0.01159444 9427 2014-03-14 08:25:16 290497 25.1519 120/120 an hour 8.64 Ph/s 1396256/5000007391 0.03% 7621700924 0.00702368 9426 2014-03-14 07:22:06 290495 25.0212 120/120 an hour 8.67 Ph/s 1202128/5000016901 0.02% 8589579603 0.00601570
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elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 07:12:44 AM |
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Okay, here you are.
I've attached a screenshot to ease up understanding what I am saying.
As you can see, your normal hash rate is 4.3 THS. You've experienced hash rate fall for 11 hours. This equals the loss of 4.3*11=47.3 THS*hr mining power over time. After the fall you've got one hour of 32.8 THS. If we decrease it by your normal hash rate, we'll have 28.5 THS of pure compensation power. This is for one hour, so for this period you've got 28.5 THS*hr of compensation mining power. The next one-hour period is 25 THS. Pure compensation hash rate is 25 - 4.3 THS of your regular hash rate = 20.7 THS*hr of mining power over rime. Hence, you've got 28.5+20.7=49.2 THS*hr of compensation during these two hours. Your losses were 47.3 THS*hr, so they are fully compensated. Apart from this two hours you've got another hour of 8.4 THS hash rate, which makes your situation even better.
You have lost some power which was able to do some amount of hash calculations. This was compensated with a power which was able to do even more hash calculations than you've lost. Whether these abilities were used or not — it is not up to us, because there is no any possible way to control amount of blocks that the pool will find over given time.
BTC If the luck parameter was much higher at the moment of compensation, you'd gain much more BTC income than you've lost, but this parameter is absolutely random. causing done time and lost earnings is not your system running fine.
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Axco
Newbie
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Activity: 56
Merit: 0
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March 16, 2014, 07:14:29 AM |
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I had my miners unpaid for 3 hours from 1600gmt to 1900gmt and missing 0.30LTC
Scam artists.
There response was: Matthew C Yesterday at 19:13
Hey,
At the moment we encounter some technical problems with scrypt mining pools. We apologize for the inconvenience caused. Our tech team already works on the problem but we can't name the time when everything will be okay yet.
Best Regards, Matthew, CEX.IO support
And:
Matthew C Yesterday at 19:44
You can temporarily reconnect your hardware to another pool. We don't pay for these losses as the LTC pool is only in beta stage and being tested.
Best Regards, Matthew, CEX.IO support
A bit late after you have stolen the mining time from us all. I saw all the payments I should have received but none were confirmed.
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elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 07:17:09 AM |
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they love to scam people out of earnings.
scam.io or scum.io suits them better.
I don't even care about the value of lost earnings, it is the bloody principal of the matter and they way cex.io handle it is just not acceptable.
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elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 07:25:52 AM |
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Hi again,
Like we have said we have fowarded this to our head developer as this is a unique case with your cloud hashing. Continuing to post that we are scamming you is not going to speed anything up on a proper compensation on your downtime. We understand that there was a considerable amount lost and the automated compensation system clearly did not make up for it. Our head developer is the only one who can look into your account and figure out the issue unfortunately he is not available on weekends. Your ticket has been escalated to top priority this will be the first thing looked at when he is in the office. I can understand your frustration loosing $300+ USD worth of bitcoins would make anyone upset but I assure you we are not scamming you and you will get fully compensated.
When you are compensated we would also like to kindly ask you to inform everyone that you were properly compensated on your downtime and that we are not a fraudulent company. These types of bugs and issues will happen as our site is still in beta and continuously being improved. The amount of coding it takes to divide a database of over 60,000GHS between 300,000+ users is quite a task. I apologize for your inconveniences and thank you for your understanding.
Best Regards, Derrik G. CEX.IO Support a slight acknowledgment, finally!!! it only took 24hours......... cex.io have still ripped me off at this point. it's amazing how they neglected to mention this yesterday, until i start calling them a scam publicly. now it will be dealt with..... Do not ever let these scammers push you around, don't ever stop if you are right. public image is their business.
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elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 07:33:12 AM |
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anyone frustrated at cex, for whatever reson or another, should leave them negative feedback. you should leave your feedback twice as this has a bigger impact on their trust rating.
the community deserves to know what they are dealing with and how they will be treated by these thieves.
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elasticband
Legendary
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Activity: 1036
Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 07:43:35 AM |
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My colleague who was assigned to your case was not aware of the severity of your unique case which was can easily be caused when several new tickets are opened. The reason for the fees on certain block rewards is also related to your specific problem. Our automated compensation algorithm is not designed to handle what your account is currently experiencing. I assure you our company is not trying to steal a couple bitcoins from you we will make it right but our head developer is not available on weekends to find out the cause of this and your ticket is a high priority which will be looked at first thing when the lead developer is in the office. It only takes them 24hours to actualy tell me why it has not been dealt with and that it will be dealt with. customer service at cex.io right here for ya folks
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elasticband
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Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 08:38:43 AM |
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in every response we have given we informed you that you will be compensated properly and in full. We also informed you that our developers will be looking into your issue as soon as possible with a valid and legitimate response within less then 20 minutes time. bull, bull and some more bullsh*t
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coinlegion
Newbie
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Activity: 5
Merit: 0
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March 16, 2014, 09:05:50 AM |
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Cex.io is the best, I've been mining, trading, getting 3% referrals, It's been a great experience so far.
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BitChrisUK
Newbie
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March 16, 2014, 09:42:15 AM |
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Cex.io is the best, I've been mining, trading, getting 3% referrals, It's been a great experience so far.
+1
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elasticband
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Merit: 1000
Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 10:01:02 AM |
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try buying over 4000GH and see if they can keep it online 2014-03-15 01:24:27 - time started downtime 2014-03-15 15:19:54 - time downtime ended 2014-03-16 02:41:31 - time downtime started 2014-03-16 05:44:38 - time downtime ended
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CEX (OP)
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Activity: 1227
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March 16, 2014, 11:31:25 AM |
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You can be sure that we see all the problems with hashrate, you can be sure that we are doing our best to fix it ASAP and begin the procedure of compensation.
We are experiencing the bug with a part of the hardware which led to the downtime. We are trying to fix it from yesterday and it was almost fixed.
Recently this bug appeared again, so as you can see your hashrate has dropped again.
Please no worries and keep calm, please don't send us a lot of tickets and posts on other communication channels.
That's not our fault that the servers are out of order, and as we said earlier ALL YOUR LOSSES will be compensated and the compensation procedure will start right after we've fixed this bug.
Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.
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elasticband
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Activity: 1036
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Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 11:51:05 AM |
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Never before we haven't leaved our customers without compensation, so at this time we're not going to do this too.
your compensation methods are inadequate, your support staff recognize this as they admit lost funds. this is not the first time this has happened and this is not the first time i have been compensated inadequately. when will you acknowledge that your compensation system does not work, compensating less earnings than what are lost due to your inability to maintain your hardware is not adequate compensation, understand? your inability to accept accountability astounds me at times, but hey you don't even have anything in the terms and conditions pertaining to liability for maintaining the hashrate they keep. You have lost some power which was able to do some amount of hash calculations. This was compensated with a power which was able to do even more hash calculations than you've lost. Whether these abilities were used or not — it is not up to us, because there is no any possible way to control amount of blocks that the pool will find over given time.
I personally understand you and I see that you really lost some funds from this, but our system did everything fine. If the luck parameter was much higher at the moment of compensation, you'd gain much more BTC income than you've lost, but this parameter is absolutely random.
Best Regards, Matthew, CEX.IO support
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CEX (OP)
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March 16, 2014, 11:58:14 AM |
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Thank you for your comments. As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.
I will raise the compensation method we use to the upper management, maybe we can upgrade it.
Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.
I will make sure your ticket is resolved within the soonest possible time.
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elasticband
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Nighty Night Don't Let The Trolls Bite Nom Nom Nom
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March 16, 2014, 12:15:26 PM |
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Thank you for your comments. As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.
I will raise the compensation method we use to the upper management, maybe we can upgrade it.
Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.
I will make sure your ticket is resolved within the soonest possible time.
See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation. Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users? If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate. Your compensations methods are inadequate and it's about time this was addressed and dealt with. Your hashrate may be fungible but the mining revenue itself is not
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BitChrisUK
Newbie
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Activity: 58
Merit: 0
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March 16, 2014, 01:07:26 PM |
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Thank you for your comments. As My colleague said - it is a matter of luck, if the blocks are found within the compensated time.
I will raise the compensation method we use to the upper management, maybe we can upgrade it.
Right now, we are focused to get our system up and running without bugs and the DCs to always have electricity.
I will make sure your ticket is resolved within the soonest possible time.
See you and your colleague are wrong, it's not a matter of luck and never should be. you bring luck into the equation by choosing how you deem and pay compensation. Cex.io provide a hasrate, surely it is your responsibility to keep this hashrate online? where is the Liability pertaining to the maintenance of the hashrate cex.io keep for it's users? If this hashrate goes offline cex.io should compensate for lost earnings of mining revenue not hashrate. Your compensations methods are inadequate and it's about time this was addressed and dealt with. Your hashrate may be fungible but the mining revenue itself is not But the revenue itself is based on luck. The amount of earnings you lost is based on luck. Thus hash rate is the only acceptable form of compensation, because all you lost was hashrate*time
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