Hi,
I have been reviewing your messages and recent posts.
Primarily I've been assisting customers via DM and Email. Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.
Your patience and understanding during this restructuring period are greatly appreciated.
Best Regards,
Customer Support Team
FreeBitco.in
What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the
signature campaign that's on hold at the moment?
Signature campaign would be their last priority and what I think more important to take care right now is the ongoing issues happening on other people. Since if they could able to solve those errors raised by people then slowly by slowly they can regain back the trust of people. For sure everyone can move on on this issue especially if they show willingness to work on troubles that cause people to distrust them.
Pushing to run a campaign while those issue exist will not give them good result. So its important that they should take care first on more important matter rather than think about skipping and launching other things which is not really needed.
