skarais
Legendary

Activity: 3276
Merit: 2231
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July 27, 2024, 06:37:48 PM |
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~~~
Ever since this whole issue with freebitco began, have the management of the casino come out to make an open announcement of what is really going on with them, and how or what they are doing to fix all and any issues anyone may have encountered or encounter in this process? There have been none of such announcements that I know of, so, I personally assume that what is currently happening with freebitco is not really a matter of them changing team members and or some team members being assigned new roles, I personally think that the owners of this site are possibly tired of running it, it looks to me that running the site have become too boring for them but due to the number of user, they can't just pull the plug or turn off the socket already and all of a sudden, so they possibly trying to allow the site slowly die as more and more users stop using the site out of frustrations. Saying this because I personally have not seen any issue with that site that is too hard to fix, they just simply don't want to fix the issues. Some other users besides you are also hoping that the support team or a freebitcoin representative will come and make an announcement about what happened. Not only that, they are expected to answer any questions specifically asked in the thread, which so far seems to be non-existent. There is a thread in the reputation section that they have so far ignored, with many users and their customers calling them there just to comment or said something. Just like I said above, you and I basically never know what's going on behind the scenes. This is one of the big sites that I recognized on the forum and they had a good reputation before, but this problem came to them so we can only assume even if it's just an assumption.
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notocactus
Legendary

Activity: 3052
Merit: 5025
Glory to Ukraine!
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July 28, 2024, 02:09:54 PM |
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Some other users besides you are also hoping that the support team or a freebitcoin representative will come and make an announcement about what happened. Not only that, they are expected to answer any questions specifically asked in the thread, which so far seems to be non-existent.
After long time of community complains, backlogs in withdrawals, the Freebitco.in team started to investigate the issue and resolve it partially before completely resolve email issues some weeks ago. They appointed a new customer support staff, with a new account, but that staff had very limited activities in the forum. The account was inactive many days, no comments, but after a long time of complain again, the staff replied but the last comment is four days ago. I agree with you that being active here daily and proactively answer community questions, user requests for support is better. Freebitco.in team and that staff must move forwards with this approach if they don't want to see reputation damage becomes bigger with time.
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skarais
Legendary

Activity: 3276
Merit: 2231
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July 28, 2024, 04:23:18 PM |
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~~~
After long time of community complains, backlogs in withdrawals, the Freebitco.in team started to investigate the issue and resolve it partially before completely resolve email issues some weeks ago. They appointed a new customer support staff, with a new account, but that staff had very limited activities in the forum. The account was inactive many days, no comments, but after a long time of complain again, the staff replied but the last comment is four days ago. You're right, @tranthidung. I have read most of the posts and I really feel that the freebitco.in team was too slow in handling the case. They could hire an experienced person or persons to resolve the problem completely, but this never seems to happen even though some of the problems were resolved some time ago. I agree with you that being active here daily and proactively answer community questions, user requests for support is better. Freebitco.in team and that staff must move forwards with this approach if they don't want to see reputation damage becomes bigger with time. Of course, they were actually advised that way. The support team must be active all the time on a regular basis to answer customer complaints, but so far the support team seems to have been quiet. I have also checked the support account activity, it is really less active which could result in the problem progressing to the next stage.
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shishini
Newbie

Activity: 27
Merit: 2
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July 29, 2024, 03:50:15 AM |
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I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days
I'm logged in but I didn't receive my premium WOF for 3 days now 
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Cointxz
Copper Member
Legendary

Activity: 3570
Merit: 1313
Leading Crypto Sports Betting & Casino Platform
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July 29, 2024, 04:18:19 AM |
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If that is the case then it is the worst way to demolish a site. Why to get a bad reputation while shutting down the site ? Wouldn't it be better just to announce a date and time and give the users time to remove their holdings from freebitco.in and then shut down the site? At least they would be remembered forever for their service to the community and have a good reputation forever.
I doubt that they will easily give up their casino considering the number of active players here and the reputation they already build for so many years ago. I think every Bitcoiner knew Freebitco.in as casino or a faucet. I think the problem here is due to the transitioning of ownership. Probably, quinn and wetsuit already give up their position while the remaining staff in the casino is unprepared. They are quiet to answer all questions related to Quinn which confirms that there’s something wrong behind. It’s either they merge this casino to dplay or slowly build it again.
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codergeek
Jr. Member

Activity: 130
Merit: 3
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July 29, 2024, 07:14:28 AM Last edit: July 29, 2024, 07:25:47 AM by codergeek |
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I still think it is suspicious that @TheQuin disappeared after the wagering contest winners and high roller accounts were targeted by attackers and had their funds stolen.
I can think of two possible scenarios: @TheQuin had his employment terminated because he was held responsible for these security breaches, or @TheQuin stole the funds himself and disappeared into the sunset.
If @TheQuin was not responsible for the security breaches and remains employed by fbtc then why hasn't he made a statement regarding his departure from this forum? His account went dark on May 23, 2024, 02:23:11 AM
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http://dripdropcoin.com/
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arwin100
Legendary

Activity: 3514
Merit: 1091
Jack of all trades 💯
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July 29, 2024, 10:07:11 AM |
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I still think it is suspicious that @TheQuin disappeared after the wagering contest winners and high roller accounts were targeted by attackers and had their funds stolen.
I can think of two possible scenarios: @TheQuin had his employment terminated because he was held responsible for these security breaches, or @TheQuin stole the funds himself and disappeared into the sunset.
If @TheQuin was not responsible for the security breaches and remains employed by fbtc then why hasn't he made a statement regarding his departure from this forum? His account went dark on May 23, 2024, 02:23:11 AM
The disappearance of TheQuin is truly questionable since he supposed to be active in this thread giving updates or answering people regarding on the questions or any discussion related to their casino raised on their thread. But we cannot really guess that actual scenario on what happen since we can't point out the real reason. Since even by now he is not active in forum anymore and their support or anyone working on their casino is so silent about what really happen to him. Maybe there's more bigger issue and it cost their casino to fall down that's why they are slowly collapsing. If they are not experiencing any big issues on their operation for sure they continue to operate this business since they already make it a establish casino. But we see them fall down on questionable situation and no one can determine what really happen to them or if there's still a chance that they can settle the issue and get back doing good business here.
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dnavratil
Newbie

Activity: 9
Merit: 0
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July 29, 2024, 10:35:44 AM |
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I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days
I'm logged in but I didn't receive my premium WOF for 3 days now  The same here - no WOFs
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cesmak
Legendary

Activity: 1079
Merit: 1009
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July 29, 2024, 11:42:01 AM |
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I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days
I'm logged in but I didn't receive my premium WOF for 3 days now  The same here - no WOFs It's some time that the on-site alert of wof don't exit, another user some weeks ago pointed me to go to this page where you can find all your accumulated wof: https://freebitco.in/static/html/wof/wof-premium.htmlbookmark it and you can visit everyday to receive the free spins. Cheers
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dnavratil
Newbie

Activity: 9
Merit: 0
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July 29, 2024, 12:06:53 PM |
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I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days
I'm logged in but I didn't receive my premium WOF for 3 days now  The same here - no WOFs It's some time that the on-site alert of wof don't exit, another user some weeks ago pointed me to go to this page where you can find all your accumulated wof: https://freebitco.in/static/html/wof/wof-premium.htmlbookmark it and you can visit everyday to receive the free spins. Cheers yes thanks i tried that too, but 0 spins available, definitelly it is not working on my account now
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NABiT
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July 29, 2024, 12:10:41 PM |
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I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days
I'm logged in but I didn't receive my premium WOF for 3 days now  The same here - no WOFs It's some time that the on-site alert of wof don't exit, another user some weeks ago pointed me to go to this page where you can find all your accumulated wof: https://freebitco.in/static/html/wof/wof-premium.htmlbookmark it and you can visit everyday to receive the free spins. Cheers yes thanks i tried that too, but 0 spins available, definitelly it is not working on my account now Same here. I'm pretty sure I was getting home page notifications of premium WOFs up to 3 days ago I always go to the link provided above to play them once notified or sometimes just to check anyway but they don't show there. On checking my roll history in case I forgot playing them they don't appear there since 25/07 either.
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cesmak
Legendary

Activity: 1079
Merit: 1009
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July 29, 2024, 02:28:29 PM |
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I will check this evening CET time, if today there will be wof spins, i don't remember if i played yesterday or not, but if i remember happened also some months ago that for some days (for some technical issue on the site) there where no wof available. Then after some time returned and all at once.
So could happen again this problem...
I will check in a few hours the situation for me.
It's well known that the site is having periodical problems, so could be that now is the turn of wof....
cheers
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cesmak
Legendary

Activity: 1079
Merit: 1009
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July 29, 2024, 08:30:36 PM |
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Checked now on the wof page, and effectivelly it say 0 spins, so i can confirm that, at the moment, daily wof spins it seems that are not credited to users.
Cheers
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hosemary
Legendary

Activity: 3192
Merit: 7058
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July 29, 2024, 09:17:03 PM |
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I will check this evening CET time, if today there will be wof spins, i don't remember if i played yesterday or not,
I can confirm that there are some issues with WOF spins that should be credited for holding FUN tokens. The last time I received WOF spin for holding FUN tokens was July 25.
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CSFBC
Newbie

Activity: 24
Merit: 2
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July 30, 2024, 08:37:52 AM Last edit: July 30, 2024, 08:52:57 AM by CSFBC |
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Hi,
I have received an influx in DM's, Emails and forum posts regarding WOF Spins. This has been escalated internally and the team are reviewing this. It is marked as priority and will update here once further information is received.
Best Regards,
Customer Support Team FreeBitco.inI will check this evening CET time, if today there will be wof spins, i don't remember if i played yesterday or not,
I can confirm that there are some issues with WOF spins that should be credited for holding FUN tokens. The last time I received WOF spin for holding FUN tokens was July 25.
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Shark80
Jr. Member

Activity: 95
Merit: 3
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July 30, 2024, 12:18:58 PM |
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When will we receive again WOF spins?
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STT
Legendary

Activity: 4704
Merit: 1511
Track any Bitcoin address, No Logs
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July 30, 2024, 05:47:23 PM |
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When the spins didnt appear on the day previously, they were credited in retrospect for the days missing prior. So I wont be worrying too much on it but its a good point to notice and raise as an issue. I noticed there is a banner for a forthcoming bonus golden tickets offer on the free roll. Can anyone remember the terms for that offer, was it 2 or 3 days to qualify for the 10, 20 & 30 roll requirement on bonus gold. https://sirv.freebitco.in/1704450131_q4S2cxOX.pngAnother minor point is the BTC price has hit its head on the ceiling again, we descend and so WOF spins give tiny bit more while price retracts. Iam wondering if price action is coiling up like a spring or possibly more a plain descent etc. I did not especially bet the price end for July this time.
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ivet34
Newbie

Activity: 8
Merit: 0
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July 30, 2024, 06:35:21 PM |
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hosemary
Legendary

Activity: 3192
Merit: 7058
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July 30, 2024, 07:48:14 PM |
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I noticed there is a banner for a forthcoming bonus golden tickets offer on the free roll. Can anyone remember the terms for that offer, was it 2 or 3 days to qualify for the 10, 20 & 30 roll requirement on bonus gold.
You have 48 hours to play the free roll 10 times to get 1 golden ticket, 20 times to get 4 golden tickets and 30 times to get 9 golden tickets. You can see the remaining time at top of freebitco's homepage below the banner. Now, there are around 14 hours left.
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abc128
Newbie

Activity: 12
Merit: 0
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July 30, 2024, 09:24:57 PM Last edit: July 31, 2024, 05:48:10 PM by abc128 |
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Update to my post from 10. July: I still can't log in and I'm very disappointed. It shows me that my login data would not be correct, although I have never changed it. First I was pleased to see that a support member appeared in the forum and he wanted to take care of the problems, I have already written to CSFBC and he wanted to take care of my request, this message from him was on the 18th. July and he wanted to take care of it within 24 hours. After a few more messages to him, a reply from him came back to me yesterday and he asked me if I still got problems with the login. I also wrote to the support at support@freebitco.in and nothing came back here either. I am very disappointed by the lack of transparency and will report in the forum as soon as the problem is fixed. I use the site because of the FUN Token Integration, freebitco.in was at the time one of the first providers to enable staking and have about 500$ in form of this token on the site. I am extremely disappointed and would not have expected that after so many years of existence the operators would destroy the transparency of the users and deny others access to the money, as soon as something changes I will write another post but so far that looks like fraud..Problem solved for me, thanks a lot.
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