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[LogitechMouse]

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2. Wager
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~

How can people will be interested to refer on your casino while there’s still a lot of lapses that needs to be improved. That 2x referral boost is indeed appetizing rewards but you should be working first on your casino feature because there’s always a withdrawal problem involved due to your email.

Also maybe try to work out on clearing again your reputation since the negative trust is still active on your profile because you guys still doesn’t satisfy the DT that gives it.

Well, it seems like they don't really care about the inquiries and the problems of different users of their platform right now.
They're focusing more on advertising it rather than solving the customers' problems which is very embarrassing especially if you're one of those customers that currently experiencing a problem with their website.

I guess the best thing that we can do right now is to just educate those newcomers to at least avoid this casino/website, and find another one. I'm still hoping that the backlogs of email and tickets will be solved in the future (that if they're focusing on that one for now), but I will not be surprised if Freebitcoin will shut down and will focus on DPlay (their new casino).

[plustre]

Hello everyone,

There is a major issue with Freebitco.in and the Fun token. Although the total locked Fun coin amount appears to be 5,144,920,115, the amount in the Freebitco.in hold wallet is only 1,820,537,139 and is constantly decreasing. This is because while people are buying Fun coins through Freebitco.in, they are also selling their Fun coins at the same time. When I asked the Fun coin account about this on Twitter, they blocked me.

https://i.hizliresim.com/gsletdp.png

[CSFBC]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

Well this seems somewhat embarrassing 

You created the CSFBC account on 18th July 2024 for the purpose of addressing issues and to answer questions. You also stated your goal was to provide helpful support and guidance for us to have the best possible experience. Such was your excitement that you stated you were looking forward to engaging with the community and contributing to the forum.

The fact you were last active in this forum on 19th July 2024 which was just a day after making your announcement demonstrates the lack of respect both you and the owners seem to have for those that need help. You are not addressing issues nor answering questions either and you have been absent when the owners could easily have paid to ensure support will never go missing.

That account was created on June 18, not July. But other than that, I totally agree with you. It's not particularly encouraging that their new support account has only written 7 posts in a month, although it's obvious that there were many more questions from users over that period.

[shield132]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

[ultrloa]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

Signature campaign would be their last priority and what I think more important to take care right now is the ongoing issues happening on other people. Since if they could able to solve those errors raised by people then slowly by slowly they can regain back the trust of people. For sure everyone can move on on this issue especially if they show willingness to work on troubles that cause people to distrust them.

Pushing to run a campaign while those issue exist will not give them good result. So its important that they should take care first on more important matter rather than think about skipping and launching other things which is not really needed.

[CSFBC]

Hi All,

I am aware that some customers are experiencing further issues with receiving emails for login/ passwords and also issues with the CAPTCHA.

This has been escalated internally and is currently under review.
We hope to have this resolved as quickly as possible.

Thank you for your understanding.

Best Regards,

Customer Support Team
FreeBitco.in

Hi All,

The login issues reported regarding emails not being received has been reviewed by our internal teams.
I am pleased to say this issue should now have been resolved for all.

If you had previously experienced these issues, please try to login/withdraw again and you should now receive the email as expected.
Should any other issues arise, please post or send me a DM and I will ensure it is looked into.

Best Regards,

Customer Support Team
FreeBitco.in

Hi,

I understand the frustration of yourself and others.

Please DM me your User ID and email address.  With both of these pieces of information I can complete a review for blocks associated with your account, email notification settings and our back office information.
Should all of these checks be completed and no issues identified , it will allow me gain the information required to review whether there are any server issues.

I do appreciate your understanding and will await the requested information via DM for any users experiencing login, withdrawal or email issues.
Please ensure to specify which of these issues you are experiencing.

Lastly, thank you to those who have already sent the information over to me as requested, you should all have received a response as confirmation of receipt.

Best Regards,

Customer Support Team
FreeBitco.in

put in well over 3 bitcoins, bought and set aside 10k fun tokens locked each day for a whole year at there rate.. and now i just made to getting into the return of it after a year, and the coin PLUMMETED, and the i cant withdraw, no email arrives and i hear its cause i didnt set up 2fa? what in the fuck is going on? a buisness/company/ whatever the fuck you guys are, of that size, i assume you would respond to the customer support emails, or at least advise us on whats going on?  i just wanna know my things are safe, and all im asking, (which i have asked in the emails, but left ghosted) IS my bitcoins safe.. and are you working on the issue.. ALL I FUCKING WANTED.. was a "we know and are working on it"  but all ive been is ghosted day after day, almost week after week...  all i wanna know is my shits safe.. and if its not. I have to say... longest running scam/rug pull ive EVER seen, or been a part of.. ID love for this to be wrong..

[ivet34]

I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days

[Odohu]

Well this seems somewhat embarrassing 

You created the CSFBC account on 18th July 2024 for the purpose of addressing issues and to answer questions. You also stated your goal was to provide helpful support and guidance for us to have the best possible experience. Such was your excitement that you stated you were looking forward to engaging with the community and contributing to the forum.

The fact you were last active in this forum on 19th July 2024 which was just a day after making your announcement demonstrates the lack of respect both you and the owners seem to have for those that need help. You are not addressing issues nor answering questions either and you have been absent when the owners could easily have paid to ensure support will never go missing.

It is obvious the handler of that account is not too experienced with using this forum and its functionalities. You can see that in the manner of quoting and responding to issues which was supposed to be according to individual basis and sometimes in this thread so that people can see that work is being done and people receiving the much needed help. As a new account, I think the benefit of doubt is needed now. Nevertheless, the bulk of the work is on the technical team in the aspect of restoring the platform to optimal functionality. They have to work faster than they are doing already because time is of the essence and the longer these issues tarry, the more people lose confidence in the platform.

[Lida93]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

They shouldn't be talking about campaign at such a time where hell is loosed on their reputation with complaints after complains from their users about their ones enviable company in the forum. Firstly, freebitco.in would need to resolve all issues, making sure the technical irregularities have been taken care of and normalcy with operation has returned back to the company with the trust of it's users rebuilding, then they can turn their attention to signature campaign advert in the forum, else no member here will take them serious. You can't be marketing a product/service that is in a bad situation and expect that patronage will be gotten... It'll all be a waste of funds on signature right now.

[Franctoshi]

Base on the number of years that this platform has operated and has been up and running, I didn't expect this kind of issue to have taken this amount of time to get resolved, this is just like using a day to destroy a building you spend a lot of years to build. Well, the team should do all they can to try to fix up things before many people will start to lose confidence in them and not lose the reputation which they've built all these years just because of one issue, this will be an ugly one for the company to talk about.

[Nwada001]

How can people will be interested to refer on your casino while there’s still a lot of lapses that needs to be improved. That 2x referral boost is indeed appetizing rewards but you should be working first on your casino feature because there’s always a withdrawal problem involved due to your email.

The reward is appetising and at the same time dangerous; knowing the issues they are facing and recently referring someone to also come and encounter the same issue is like knowing the danger and also sending them into it.

And their issue has moved from users being unable to get withdrawal email confirmation to some users not being able to gain access to their account even when their login details are correct.
 
It has been a while since I used Freebitco, but how can their email service be having issues in terms of sending codes when I still receive promotional emails almost every day from them?

[Odusko]

Hi

I have sent several emails to FB regarding losing access to both my email address and my 2FA account.

Unfortunately, no reply.... Any chance I could get some help here?

I see you are brand new on this forum, and this is your first post on this forum as well as this thread, sorry though but you can't get help here either, freebitco is currently facing issues with alot of customers and their representatives on this forum are no where to be found for several weeks or months now, the casino seems to be currently running on auto-pilot because there are no customer service any where to assist users with their issues, both on the site and on this forum.

So, what I advice is, if you don't have a balance on your FB account, simply forget about this and move on, find some other reputable casino and play there for now.
But if you have a balance, there is also nothing you or anyone can do for now if you can't access your account, simply continue to try and let's hope that the management behind this casino will break out of their shell soon.

Security of your account on whatever platform is your sole responsibility so if you have lost access to your email, 2fa apps and so on, this all bounce back to you and the team have less to do for you in this case, since FB has a strong standing when it comes to users account security, their try as much as possible not to interfere with account security control which is why they introduced multiple layers of security features that give users total control of the account security.
Just as five-star stated, if you don't have much funds in the account, you may have to move on leaving that account unless you have a way of recoverying those details you have lost else were, although sometimes after going through alot of verification process, the support can help you deactivate the 2fA features on the account and have that email changed, but like I said this is almost an impossible task but some platforms get be such chances to their users when the lose their account details.

[FinneysTrueVision]

Hi

I have sent several emails to FB regarding losing access to both my email address and my 2FA account.

Unfortunately, no reply.... Any chance I could get some help here?

In the past they allowed users to prove ownership of their account by signing a message with the private key to an address which they had sent a deposit from. That was something that TheQuin was in charge of, but as he is no longer doing customer support they will hopefully find a replacement that is able to handle this responsibility.

[dwyane36]

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

They shouldn't be talking about campaign at such a time where hell is loosed on their reputation with complaints after complains from their users about their ones enviable company in the forum. Firstly, freebitco.in would need to resolve all issues, making sure the technical irregularities have been taken care of and normalcy with operation has returned back to the company with the trust of it's users rebuilding, then they can turn their attention to signature campaign advert in the forum, else no member here will take them serious. You can't be marketing a product/service that is in a bad situation and expect that patronage will be gotten... It'll all be a waste of funds on signature right now.

Yes, we should be patient and at least wait until they complete "a transitional period", which they have already repeatedly mentioned. Only after that, it will most likely be possible to talk about improving their reputation and, consequently, about restarting the signature campaign.

[Taskford]

How can people will be interested to refer on your casino while there’s still a lot of lapses that needs to be improved. That 2x referral boost is indeed appetizing rewards but you should be working first on your casino feature because there’s always a withdrawal problem involved due to your email.

The reward is appetising and at the same time dangerous; knowing the issues they are facing and recently referring someone to also come and encounter the same issue is like knowing the danger and also sending them into it.

And their issue has moved from users being unable to get withdrawal email confirmation to some users not being able to gain access to their account even when their login details are correct.
 
It has been a while since I used Freebitco, but how can their email service be having issues in terms of sending codes when I still receive promotional emails almost every day from them?

Rewards to give is not appetizing or appealing if there's an issue happening with no assurance to have a clear resolution with those issues been posted against them. People would just avoid anything they offer since those issues would surely serve as a warning to people for not participating on any offers they give to their community.

Common thing we could see now is the withdrawal issue and for sure this  kind of problems will not happen if they didn't disable those important things needed before a user could able to withdraw on their casino. But I guess again they let those things to happen since maybe they don't care about this community anymore.

Now people are confuse if this is really the end of freebitco.in? or they still fight back to regain their reputation.

[_BlackStar]

-snip-

Now people are confuse if this is really the end of freebitco.in? or they still fight back to regain their reputation.

Some people think it's in the final stage before they leave freebitco.in and focus on building another casino - but I think they ^{[the team in charge]} are doing their best to build freebitco.in into what it was. Sometimes this is difficult as they start to lose their good reputation - but of course it takes time and support for them to return to normal operations as before.

[swogerino]

-snip-

Now people are confuse if this is really the end of freebitco.in? or they still fight back to regain their reputation.

Some people think it's in the final stage before they leave freebitco.in and focus on building another casino - but I think they ^{[the team in charge]} are doing their best to build freebitco.in into what it was. Sometimes this is difficult as they start to lose their good reputation - but of course it takes time and support for them to return to normal operations as before.

I think as long as they are operating and processing withdrawals and their userbase is active there is nothing wrong with that.I don't know and I don't think they have liquidity problems as they have people losing money in high lo there like crazy.I think it is best to wait in an official final statement from them regarding their new roadmap if there is any.

[JollyGood]

You would have to agree here, by creating this CSFBC account, the freebitco.in team have not really done anything of relevance to mend the relationship between the company and the forum members.

If you claim you are assisting using messages and emails then there is no reason to doubt it and the same applies to the transitional period of customer services being handed over. Having said that you should consider being proactive here as showing more of a presence with measured posts to reassure members in this thread could be what is needed to repair the damage.

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

[AbuBhakar]

Base on the number of years that this platform has operated and has been up and running, I didn't expect this kind of issue to have taken this amount of time to get resolved, this is just like using a day to destroy a building you spend a lot of years to build. Well, the team should do all they can to try to fix up things before many people will start to lose confidence in them and not lose the reputation which they've built all these years just because of one issue, this will be an ugly one for the company to talk about.

Damaged already done in their reputation. They have a lot of time to flourish their casino yet they stick their old and unimproved casino just because they customers still playing due to their reputation set.

Now that their foundation for being old and reputable casino is now being shaken. It’s very hard to rebuild it again without the presence of founding member which all of us knew as the owner of the casino since the beginning.

[avp2306]

Base on the number of years that this platform has operated and has been up and running, I didn't expect this kind of issue to have taken this amount of time to get resolved, this is just like using a day to destroy a building you spend a lot of years to build. Well, the team should do all they can to try to fix up things before many people will start to lose confidence in them and not lose the reputation which they've built all these years just because of one issue, this will be an ugly one for the company to talk about.

Damaged already done in their reputation. They have a lot of time to flourish their casino yet they stick their old and unimproved casino just because they customers still playing due to their reputation set.

Now that their foundation for being old and reputable casino is now being shaken. It’s very hard to rebuild it again without the presence of founding member which all of us knew as the owner of the casino since the beginning.

There absence at the time when people need to have proper solution on the issues they encounter their representative is out and didn't solve any issue so we conclude that lots of people here might avoid to gamble here even if they decide to comeback and solve those issues. They have lots of time and I think resources to clean up their mess but I guess what impression leave to people that they don't care about much on this community and they let people think what they want from them.

The reputable word has been taken out already and we might see that this is the end of their long time running operation. A decade of flawless run has been erase on current issue and its sad to see them fall like this.