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[ultrloa]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

Signature campaign would be their last priority and what I think more important to take care right now is the ongoing issues happening on other people. Since if they could able to solve those errors raised by people then slowly by slowly they can regain back the trust of people. For sure everyone can move on on this issue especially if they show willingness to work on troubles that cause people to distrust them.

Pushing to run a campaign while those issue exist will not give them good result. So its important that they should take care first on more important matter rather than think about skipping and launching other things which is not really needed.

[CSFBC]

Hi All,

I am aware that some customers are experiencing further issues with receiving emails for login/ passwords and also issues with the CAPTCHA.

This has been escalated internally and is currently under review.
We hope to have this resolved as quickly as possible.

Thank you for your understanding.

Best Regards,

Customer Support Team
FreeBitco.in

Hi All,

The login issues reported regarding emails not being received has been reviewed by our internal teams.
I am pleased to say this issue should now have been resolved for all.

If you had previously experienced these issues, please try to login/withdraw again and you should now receive the email as expected.
Should any other issues arise, please post or send me a DM and I will ensure it is looked into.

Best Regards,

Customer Support Team
FreeBitco.in

Hi,

I understand the frustration of yourself and others.

Please DM me your User ID and email address.  With both of these pieces of information I can complete a review for blocks associated with your account, email notification settings and our back office information.
Should all of these checks be completed and no issues identified , it will allow me gain the information required to review whether there are any server issues.

I do appreciate your understanding and will await the requested information via DM for any users experiencing login, withdrawal or email issues.
Please ensure to specify which of these issues you are experiencing.

Lastly, thank you to those who have already sent the information over to me as requested, you should all have received a response as confirmation of receipt.

Best Regards,

Customer Support Team
FreeBitco.in

put in well over 3 bitcoins, bought and set aside 10k fun tokens locked each day for a whole year at there rate.. and now i just made to getting into the return of it after a year, and the coin PLUMMETED, and the i cant withdraw, no email arrives and i hear its cause i didnt set up 2fa? what in the fuck is going on? a buisness/company/ whatever the fuck you guys are, of that size, i assume you would respond to the customer support emails, or at least advise us on whats going on?  i just wanna know my things are safe, and all im asking, (which i have asked in the emails, but left ghosted) IS my bitcoins safe.. and are you working on the issue.. ALL I FUCKING WANTED.. was a "we know and are working on it"  but all ive been is ghosted day after day, almost week after week...  all i wanna know is my shits safe.. and if its not. I have to say... longest running scam/rug pull ive EVER seen, or been a part of.. ID love for this to be wrong..

[ivet34]

I'm sorry, but I only honor promises here. the fact is that I have not been able to log in for 3 days

[Odohu]

Well this seems somewhat embarrassing 

You created the CSFBC account on 18th July 2024 for the purpose of addressing issues and to answer questions. You also stated your goal was to provide helpful support and guidance for us to have the best possible experience. Such was your excitement that you stated you were looking forward to engaging with the community and contributing to the forum.

The fact you were last active in this forum on 19th July 2024 which was just a day after making your announcement demonstrates the lack of respect both you and the owners seem to have for those that need help. You are not addressing issues nor answering questions either and you have been absent when the owners could easily have paid to ensure support will never go missing.

It is obvious the handler of that account is not too experienced with using this forum and its functionalities. You can see that in the manner of quoting and responding to issues which was supposed to be according to individual basis and sometimes in this thread so that people can see that work is being done and people receiving the much needed help. As a new account, I think the benefit of doubt is needed now. Nevertheless, the bulk of the work is on the technical team in the aspect of restoring the platform to optimal functionality. They have to work faster than they are doing already because time is of the essence and the longer these issues tarry, the more people lose confidence in the platform.

[Lida93]

Hi,

I have been reviewing your messages and recent posts. 

Primarily I've been assisting customers via DM and Email.  Please rest assured that your comments and concerns have been noted even if you have not received a direct response on the main forum page.
As previously mentioned, we are currently in a transitional period within our CS department, reviewing and improving our processes to build a structure that benefits everyone.
I am committed to providing assistance, and the majority of responses will be handled via DM or email to ensure privacy for specific personal account queries.

Your patience and understanding during this restructuring period are greatly appreciated.

Best Regards,

Customer Support Team
FreeBitco.in

What are your plans on this forum? Did you finally decide to help customers and regain trust? Do you plan to resume the signature campaign that's on hold at the moment?

They shouldn't be talking about campaign at such a time where hell is loosed on their reputation with complaints after complains from their users about their ones enviable company in the forum. Firstly, freebitco.in would need to resolve all issues, making sure the technical irregularities have been taken care of and normalcy with operation has returned back to the company with the trust of it's users rebuilding, then they can turn their attention to signature campaign advert in the forum, else no member here will take them serious. You can't be marketing a product/service that is in a bad situation and expect that patronage will be gotten... It'll all be a waste of funds on signature right now.

[Franctoshi]

Base on the number of years that this platform has operated and has been up and running, I didn't expect this kind of issue to have taken this amount of time to get resolved, this is just like using a day to destroy a building you spend a lot of years to build. Well, the team should do all they can to try to fix up things before many people will start to lose confidence in them and not lose the reputation which they've built all these years just because of one issue, this will be an ugly one for the company to talk about.

[Nwada001]

How can people will be interested to refer on your casino while there’s still a lot of lapses that needs to be improved. That 2x referral boost is indeed appetizing rewards but you should be working first on your casino feature because there’s always a withdrawal problem involved due to your email.

The reward is appetising and at the same time dangerous; knowing the issues they are facing and recently referring someone to also come and encounter the same issue is like knowing the danger and also sending them into it.

And their issue has moved from users being unable to get withdrawal email confirmation to some users not being able to gain access to their account even when their login details are correct.
 
It has been a while since I used Freebitco, but how can their email service be having issues in terms of sending codes when I still receive promotional emails almost every day from them?