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Author Topic: Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site  (Read 371053 times)
antdee
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June 04, 2017, 08:29:20 PM
 #4281


 It has been nearly 6 hours since the misgrade and 5 hours since they've been notified and made aware of this misgrade and they still have yet to resolve this issue.


 Grin Grin Grin
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June 04, 2017, 09:39:06 PM
 #4282

Oh wow just when you think a shitty company can't get any lower. I login to their zendesk and look at my tickets and they've marked all of my e-mails regarding this issue as "Solved" when absolutely NOTHING has been resolved yet. Nothing at all.


http://i.imgur.com/yP1Ccz4.png

 They simply don't give a shit.
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June 05, 2017, 11:46:11 AM
 #4283

Oh wow just when you think a shitty company can't get any lower. I login to their zendesk and look at my tickets and they've marked all of my e-mails regarding this issue as "Solved" when absolutely NOTHING has been resolved yet. Nothing at all.




 They simply don't give a shit.

Hi there

I can see that a) your ticket was void (correctly), and b) you sent many messages so they were all merged into one inquiry (not "solved").

Anyway, glad the issue was resolved!

Cloudbet

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June 05, 2017, 11:46:26 AM
 #4284

As of late the Grading has been amazing within 1 minute of an event concluding, been getting my withdrawals quickly also instantly...



Glad to hear of your positive experience!

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June 05, 2017, 11:51:34 AM
 #4285

Event : http://www.sofascore.com/team/tennis/zhu-lin/45584
I place a bet on Lin Zhu .

Outcomes:
Lin Zhu lost first set , Then she won second set , and in third set the opponent was retired so who win? I guess Lin Zhu.

So, my bet should be a win? or a cancel?

please let me know, cloudbet made my bet as void.

Hiya!

Was your bet pre-match or live?

If it was live, then it should be void as per our sportsbook rules.

Cheers,
Cloudbet

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June 05, 2017, 11:53:58 AM
 #4286

I noticed the 2nd ODI Cricket game between England vs South Africa wasn't on in play odds. Wondering why that game wasn't listed.

Also do you plan of adding Test Cricket to your in-play odds considering Directbet.eu has left a void for that market.

We have some big plans for cricket (including Test cricket), stay tuned! For now, enjoy the Champions Trophy!

Leandro

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June 05, 2017, 11:55:01 AM
 #4287

They will not reply to withdrawal requests because they are out of pocket themselves.

Lost 11 btc to these cunts no license the lot. Cannot report it as there is no one to go to. DO NOT DEPOSIT TO THEM RHEY WILL SCAM YOU AND TAKE YOUR MONEY.

Hi BurhBruh,

Sorry but I've only just seen your message. Could you link me to your issue? I'll look into it for you.

Leandro
Cloudbet

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June 05, 2017, 12:05:30 PM
 #4288

Hey everyone!

Just a general heads up that we aren't actively monitoring this thread but we have improved our email support (it's 24/7) and will be launching a live support chat soon, so if you have any issues please use those channels and someone can help you immediately.

I'll pop in to check up on the thread as often as I can and update you on things we have going on at Cloudbet which hopefully should be interesting to you, but if your inquiry is about a specific bet or withdrawal then please contact our 24/7 email support.

It would be really great if as much as possible we use this thread for feedback, ideas, issues you have with the service, and other discussion that might interest the whole community. I'd like to keep this as a place we can have an open discussion, but if you are having a problem with a specific ticket or a specific withdrawal then please contact our 24/7 support.

And as a final note - we will always correct our mistakes (with an apology), always pay winning bets, and always pay all players. The only exceptions are if a fraud has taken place or if there has been an obvious breach of our T&Cs. Oftentimes the inquiries that make the most noise in the forums are the malicious and nefarious ones, such as match fixers and other fraudsters who don't belong in our sports or in our community.

Thanks and wishing everyone a great week ahead!

Regards,
Leandro
Cloudbet

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SaShiRaJaVu
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June 05, 2017, 09:11:51 PM
 #4289

It is really good to see that you are taking an initiative here to ramp up your customer support as that was the complain i am hearing about this site for a very long time and having an active support is needed for a successful project and hope the current implementation has something to do with directbet closing its doors . Wink Grin


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HaXX0R1337
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June 05, 2017, 10:23:56 PM
 #4290

Good job Leandro and good to hear that the site will be improving ,we users were waiting for this news for a very long time and the only issue with you guys are the delayed response from the support staff and glad that the site is looking to improve its status and we all need a good sports bet site after the demise of direct bet.


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Bettythelefty
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June 06, 2017, 06:50:36 AM
 #4291

Casino shorted me I had 3400 credits I press home button I only get .22 credited to account. I emailed support they responded then dissappear. Someone please help me.
Bettythelefty
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June 06, 2017, 07:03:03 AM
 #4292

They're playing dumb asking for bet id.

The problem is I had 3400 credit in casino when I pressed home to Cashback it only credited me .22
Why is it so hard to understand
Bettythelefty
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June 06, 2017, 08:54:47 AM
 #4293

Plus I hit the jackpot in greedy globins when it said 5432 and I only got paid 3400 on that spin. Can you please fix both
nakisama
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June 06, 2017, 11:19:01 AM
 #4294

just out of curiosity, I see they have perhaps the best bonus for new users, 5 Bitcoins maximum.

But checking the rollover, for sports betting, it will be almost impossible to manage to do that.
(not the usual 12x rollover deposit+bonus amount at odds over 2 )

Has anyone managed to do it ?

Bitrated user: nksama.
Bettythelefty
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June 06, 2017, 06:21:56 PM
 #4295

You guys are preaching improvement how come you're not replying to my emails or saying anything you guys robbed me.
Bettythelefty
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June 06, 2017, 08:53:05 PM
 #4296

Cloudbet please respond to my emails on here. Why go MIA? Cause you know you're in wrong please fix
HaXX0R1337
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June 06, 2017, 09:11:34 PM
 #4297

Cloudbet please respond to my emails on here. Why go MIA? Cause you know you're in wrong please fix
Just give them some time,recently they are making an attempt to improve the customer support which was lacking from the site ,just give them some time and i am sure they will resolve it if it is a genuine case,as they used to settle everything in the past,but let them reach you out first.


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TeePee
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June 06, 2017, 11:12:44 PM
 #4298

Does anybody know where Cloudbet copy their MLB livebetting odds from? Not from Pinnacle like they are doing in NBA, but where from? I can't find out....
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June 07, 2017, 09:17:08 PM
 #4299

Prepare lawyers with Mr. Kodolanyi :-) soon Leandro, Adrian, John Paul Marley will send IDs, see you in Montenegro fellas.
game-protect
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June 08, 2017, 03:54:47 AM
 #4300

Prepare lawyers with Mr. Kodolanyi :-) soon Leandro, Adrian, John Paul Marley will send IDs, see you in Montenegro fellas.

Did the Montenegrin Game of Chance Administration confirm their license?

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