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[ToTheLimit]

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XBG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

Here are all related tweets:

https://twitter.com/CryptoCurrEncyX/status/965881875721080832

Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

Yes, and your solution is to create a XVGCT token for it, which isn't even based on the price of the coin, it is trying to imitate. If you want to buy at market price, why isn't it following the market price? I don't have any trust on them, they even encourage you to sell lower prices. Is there anyone, who has actually sold their XVG for market price?

We have only your word of the refundings. And with your reputation, it isn't much.

[BobTrade]

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XBG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

Here are all related tweets:

https://twitter.com/CryptoCurrEncyX/status/965881875721080832

Refunds happened:
https://twitter.com/CryptoCurrEncyX/status/966540855015124992
https://twitter.com/CryptoCurrEncyX/status/969440786654941184

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

I understood everything, just it's VERY strange some people decide to sell for 50-90 SAT something worth 6+ times more.

[Kriemcoin]

But here is how we are working out this very bad for us and our customers situation:

You have it the wrong way around: it's a bad situation for your customers in the first place. Your responsibility and the consequential losses you'll have to take should be a given. It's your lack of empathy, transparency and pro-activity that has us not feel sorry for you. You've kept us in the dark for months.

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:

Again, you are responsible for your exchange. Stop placing yourself in the victim role. You are the business, we are the customers. We are the victims of your mess.

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

The best and fastest option would be giving people who have XVG at your exchange a full and immediate refund for 100% of the current market price. It's your choice not to do so, which proves again you do not have your customers' best interest as your #1 priority.

I will not accept this. I suggest you pay back your customers their money for all their XVG you have lost. Immediately. That's the only acceptable option you have to do the right thing.

[ToTheLimit]

The best and fastest option would be giving people who have XVG at your exchange a full and immediate refund for 100% of the current market price. It's your choice not to do so, which proves again you do not have your customers' best interest as your #1 priority.

I will not accept this. I suggest you pay back your customers their money for all their XVG you have lost. Immediately. That's the only acceptable option you have to do the right thing.

Now, here's a solution I can agree with.

[Kriemcoin]

I understood everything, just it's VERY strange some people decide to sell for 50-90 SAT something worth 6+ times more.

It's basically abusing people's sense of urgency, fears and lack of knowledge of the situation.

Check out this post: https://www.bloombergquint.com/markets/2018/01/27/coincheck-to-repay-customers-who-lost-money-in-400-million-hack - Coincheck got hacked, lost coins and repaid every affected customer for acceptable market price. As it should be. That's the only way to build trust and accept responsibility for your mistakes. Coincheck wasn't the first exchange who did this correctly. C-CEX refuses to do so and proves they are only concerned with themselves and who try to get out of their own mess whilst protecting themselves and abusing their customers.

[Damage_Dealer]

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XBG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

How are you buying them at the market price exactly??!!! The price is 85 sat at the moment. That's nowhere near the market price! As if it wasn't bad enough that there are idiots who keep selling for this price, you keep telling us about the buyback which is unfair and does not represent the current value of the coin. Verge is now 490 sats, how am I supposed to sell it at that price??

The best you can do is deposit an amount of BTC corresponding to Verge's market price to each holder's account. Users can send you pics of their holdings for proof or whatever. Sort this shit out C-CEX!! You have ruined your reputation, don't make things even worse.

[minhvu1989]

I need a invitation code, please!!! email: minhvu1989@gmail.com

[kal_21]

Why did C-CEX steal all my tokens XVG?
Did anyone turn to the police? it's just stealing

Is being worked on!
Wait until Sunday evening!
Then it starts!

greeting

Please let us all know what will happen because clearly they think they are untouchable and can bullshit us over and over...

Yes C-CEX team must be behind the bars ASAP.

[ToTheLimit]

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out

For a second, let's imagine what you are saying is true. In this case I would like to know, what kind of technical glitch makes all back-ups unusable? Why did this glitch happen only with XVG? Why did it happened just before your vacation? Why didn't you cancel your vacation, to help your customers? Why did it take over 2 months of silence, before we heard this? Where are the evidence of this glitch?

I think this all just shows, how unprofessionally you have dealt with this whole situation. Losing a complete wallet and all coins of users, with back-ups included, is something you wouldn't expect from exchange. Then again, not many exchanges have as many problems and unsatisfied customers, as you do.

[mombay]

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

1. Whether it was a technical glitch, hacked, or stolen by one of your staff or anything else DOES NOT have anything to do with US customers! Our XVG was there in wallet provided by you that you supposed to take care of and now it's suddenly gone. Yes, is it fully YOUR responsibility!

2. By exchanging our XVG to XVGCT (a token you created yourself, no wd or traded anywhere possible) and then buying them with btc with much much lower, means you ARE NOW PROFITING FROM THIS CASE! That's laughable. You think your customers are idiots, huh?

3. There's only one solution for this, REFUND our XVG (not XVGCT) in full amount or BTC equivalent immediately. Show your responsibility.

[vaibhav78]

Are you giving XBG = XVGCT ?

[chiqman]

Why support does not reply,  According to etherscan you sent to wrong address and I didn't receive my PitisCoin until to date , here is the transaction

according to the transaction you sent it to the wrong address and this is the copy of the transaction
Transaction Information
Tools & UtilitiesToggle Dropdown
TxHash:0x293e414f96445c08a7b5a118f1afaaa2b17a74ab9b8a6ca42d6e6bd8bb844e84 TxReceipt Status:SuccessBlock Height:4741707 (267728 block confirmations)TimeStamp:46 days 19 hrs ago (Dec-16-2017 08:38:06 AM +UTC)From:0x304cc179719bc5b05418d6f7f6783abe45d83090To:Contract 0x540e5fff293f523acd26291b5bc7ac5713991feb (PitisCoin)
The ERC-20 Token Transfer might have Failed (ErrCode: unable to locate corresponding Transfer event log), check with sender. Value: 0 Ether ($0.00) Gas Limit: 350000 Gas Used By Txn: 23939 Gas Price: 0.000000021 Ether (21 Gwei) Actual Tx Cost/Fee: 0.000502719 Ether ($0.57) Cumulative Gas Used: 4839078 Nonce: 312010 Input Data:
Function: transfer(address _to, uint256 _amount)

Withdrawal confirmation links

You have requested a withdrawal of 15252 PTS to this address: 0x00af83ae8d6d5dac4a7145837a5ccb0866a57b26.

Click to confirm Your withdrawal:
https://c-cex.com/?id=cwdr&code=A23DD59CA3D2C23B5947CDFCDCC896511912B14051CB527868145983B4B638D3

Click to cancel Your withdrawal:
https://c-cex.com/?id=cwdr&code=A23DD59CA3D2C23B5947CDFCDCC896511912B14051CB527868145983B4B638D3&cancel=1

Please, note that You have to be logged in to Your account when using this links.

Thank You for using our exchange!
Sincerely, C-CEX.com Team. this is confirmation addresses that you give to me

[gigidinizza]

Here we try to explain XVG situation better.

We already posted official statement about it here: https://bitcointalk.org/index.php?topic=418700.msg30655080#msg30655080
But here is how we are working out this very bad for us and our customers situation:

Due to technical glitch we lost all XVG (including those in backup wallet) which we had on our user balances. This is very unfortunate and rare situation but here how we are working this out:
1. We created XVGCT token which you can trade but can't withdraw. All users who had XVG on their balance now have same XVGCT.
2. We buy XVGCT with BTC every week (or more frequently) at market price.
3. Everybody are welcome to sell their XVGCT here: https://c-cex.com/?p=xvgct-btc

This method will help our customers to get their refund partially but faster if they set sell orders below XVG sell price. For those who can wait - they can set XVGCT sell orders at the BTC price equal to XVG price - and we will buy it in time.

This is best possible solution we can provide. We can't refund XVG because we don't have them anymore. So our best option is to buy your XVG with BTC.

1. Whether it was a technical glitch, hacked, or stolen by one of your staff or anything else DOES NOT have anything to do with US customers! Our XVG was there in wallet provided by you that you supposed to take care of and now it's suddenly gone. Yes, is it fully YOUR responsibility!

2. By exchanging our XVG to XVGCT (a token you created yourself, no wd or traded anywhere possible) and then buying them with btc with much much lower, means you ARE NOW PROFITING FROM THIS CASE! That's laughable. You think your customers are idiots, huh?

3. There's only one solution for this, REFUND our XVG (not XVGCT) in full amount or BTC equivalent immediately. Show your responsibility.

Take your time to reply here C-cex... specially the second question!!
Now just stop that joke called XVGCT and buy verge somewhere else or give the equivalent in btc/eth/ltc

[exsexs]

I need a invitation code, please!
email: effectbela@gmail.com

[Kriemcoin]

I'm losing my patience. I'll repeat my last two posts here and expect a decent reply from you, C-CEX:

Just a small reminder.

If you have any issue - you are welcome to use our support system here: https://c-cex.com/?id=support
We serve every ticket we receive. We are doing our best to resolve just any issue you may have. Please, note - we do not serve any tickets containing abusive language.

It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.

It works. Of course we have automated related answers sometimes to prevent simple issues to spend support human time. In 90% they work and resolve problem. All you have to do if your issue is not resolved with automated answer - just reply and you will have more attention. We consider tickets resolved after a week if customer do not reply to us in his ticket.

How about responding to my entire message instead of selectively reacting. This is exactly what I mean with diverting and ignoring your customers. I originally wrote:

Firstly, stop diverting us to the ticketing system. It's faulty, you do not respond in any reasonable time - if it works at all -, or you don't respond at all, or with a canned message.
Secondly, stop blaming 'abusive language' for not wanting to react to tickets. (or anything targeted at you for that matter) People are mad and you should not be surprised about that. Deal with it. You are a company with customers.
Thirdly, take responsibility for the mess you've created. Your duck and diversion behaviour is infuriating. There is a discussion forum topic here all about you! There are literally hundreds of people wanting a resolution. Go fix it! Talk to people. Solve their issues. Be pro-active!!! For the love of God, save your reputation, or what's left of it...

Please resond to the entire thing.

Your ticket system does not work. Half of the time, the queue is full. The other half of the time, you'll get a canned response. Your are not helping us. My tickets were closed without my permission. (I could not reply anymore) I could not get you to react like a normal human being on my inquiries. You are willingly ignoring us.

Then, how about actually fixing the issues? This nonsense XVG replacement token - which is being traded - is a diversion.

Guys he is basically saying he won't buy our XVGCT with a price higher than 110-130 SAT. Now lot of tokens will be put in market, the price fall down around 40-50 SAT then on next week will repeat the circle.

Not correct. As we wrote here before - we will buy them at any sell price below or equal to XVG market BTC price. If somebody want to sell cheaper - that's their decision.

Thing is, you are putting the responsibility of getting people's money back into the hands of the victims of your mess up. Subsequentially abusing people's unfamiliarity with your system, their panic and stress, and their lack of taking a stance whereas they should. That means you are basically hoping you can get away with people dropping their valuable XVG in your hands for less than pennies. That's just wrong on so many levels.

You and you alone have the full power to choose to restitute all victim's XVG for 100% market price. You are unwilling to do so and choose to accept people to accept huge losses. That's malpractice and frankly, quite douchy.

Again and again, you prove to be a shady exchange with no interest in repairing your reputation and protecting your customers.

Here's my proposal:

You messed up. You made a big error with your XVG wallet. (Whatever the reason may be). It's your responsibility to help this (rightfully) angry mob of people. Buy all of their XVG and/or XVGCT for 100% XVG market price. Now. It's really that simple.

Don't harras us with your shady replacement market. Don't have us beg for a reasonable price. Don't have us get frustrated and wanting to tweet, post messages, issue tickets. Your are making us even more angry. Especially with your attempts here to 'explain' the situation. There is no explanation. You are 100% responsible for your errors. Now go fix them.

[ilkor]

I need invitation code, please send me one to ilkobg@gmail.com

Thank you!
 

[WitoldC]

No one will send you invitation code, because you do not read previous entries!

[giantkin]

wow.  ppl dont see their own mistakes.


I agree with the token setup.

  its not that hard. (assuming ccex follows correctly)

    Token given 1:1 for xvg.    ok with me?

You can trade your token for btc if you want.  at any price.  price is now 80sat...  why would you sell it??

 they are saying they will buy it at market value.    So DONT SELL IT BELOW MARKET VALUE.

Put your 'sell' mark at market value.   atm around 600sat.

   the only ones that are gaining, are the ppl BUYING at such low numbers.

not that difficult a concept to understand.

  (again, assuming they buy at market value)

Best advice.  everyone PULL your sell order. 

[BobTrade]

Dear C-CEX in every business on this planet the customers are always the first seller's concern. You are not the victim, victims are your customers. I own a business and in your situation, to save my reputation I would ask a loan (if didn't have all the money to refund people) but first we must honor our debts, then we solve our problems. Honestly you wasn't professional at all.

[mombay]

wow.  ppl dont see their own mistakes.


I agree with the token setup.

  its not that hard. (assuming ccex follows correctly)

    Token given 1:1 for xvg.    ok with me?

You can trade your token for btc if you want.  at any price.  price is now 80sat...  why would you sell it??

 they are saying they will buy it at market value.    So DONT SELL IT BELOW MARKET VALUE.

Put your 'sell' mark at market value.   atm around 600sat.

   the only ones that are gaining, are the ppl BUYING at such low numbers.

not that difficult a concept to understand.

  (again, assuming they buy at market value)

Best advice.  everyone PULL your sell order. 

Our own mistakes? By putting our XVG in CCEX? Maybe you're not in our position now. Maybe someday you'll have the same experience with your "trusted" exchange somewhere. Let's see if you're gonna say the same thing.

Here's the thing, in my case I put my XVG back in the end of Dec 2017, and then suddenly the wallet was in maintenance, meanwhile the owner/dev was going to have a nice holiday for a month long without nobody take care of the exchange.

When they returned somewhere around Jan 20 2018 they said they were going to fix it immediately. A month after they said they lost all of XVG in the wallet due to "technical issues". So, they created this token so called "XVGCT" which is not withdraw-able nor tradeable anywhere else swapped 1:1 for XVG that been lost. And they said they're going to buy them with btc at the market price.

After more than 2 months of uncertainty and fear of losing their investment I think it's natural when people want to get out from there asap as there's no other option. Massive selloff would only help the price to go one way down.

If buying at the current market value of XVG is what they mean, why don't they offer instant trade with current XVG market value instead?

By buying at a very low price now and hoping the price goes up, will only means lost big part of the investment for the customers and PROFIT for the owner/dev!

The owner/dev simply don't know how to be responsible at all! Amazing! Still trying to profiting from desperate customers.

Yes, you can profiting from this situation too, by buying at this price, I agree it's easy to understand, IF you're willing to live with the facts about XVGCT. But if put yourself in the victims shoes, will you be willing to wait more months with more uncertainty until the price goes up?

Why in the world don't they just offer some apology to the victims and offer a full refund. A FULL AMOUNT OF XVG for each victim that been lost instead of this snake move?

Show your responsibility instead of keep ignoring people!