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Author Topic: CoinMarket.io | New, self-moderated support and news thread.  (Read 205628 times)
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coinmarket.io
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February 07, 2014, 10:37:23 PM
 #1

CoinMarket.io

Hello everyone. CoinMarket.io is alive and kicking, we have now been in business since 18. Jan 2014.
Seeing that our first thread is getting quite heavy to read and crowded with support requests,
discussion and coin suggestions, we are making a new thread and closing the old one.
Development is ongoing and moving ahead at a steady phase. The team now consists of 3 members and we're hiring additional people.


Overall, we had a very good launch and we feel the community has been supportive and understanding.
In addition, we would like to thank our users for trusting and helping us develop our service.
Volume (4750 BTC in 3 weeks) has been amazing for a new exchange and the system has held up very good for its maturity and development.
Considering that we are handling 5-10 times the volume we expected in the timeframe, we are doing pretty damn well.


Please keep in mind that this is a raw, untested version of the software.
Anything can happen, so use it at your own risk.
Ofcourse we are doing our best to fix bugs quickly and improve the exchange,
but no guarantees of reliability or correctness are provided by CoinMarket.io
As always, if anything happens, we will pause trading and take site the offline for as long as needed,
to provide the best possible service and maintain our integrity in the long term.


Our software is configured to crash (stop execution) on any unexpected condition. This is for your own protection.
Any downtime shorter than 5 minutes should NOT generate a post on this thread.


CoinMarket.io will bring every feature that you expect from a professional exchange. We will have unseen innovations aswell.
Some spoilers: websockes-based realtime interface, live chat (trollbox), graphs with options,
trade APIs and unseen security features such as opt-in 3-factor authentication (three factors, not two).

APIs are under development and we have started working with other sites in the community.
The following sites are using our APIs to get the data:
coinwarz.com (working)
coinmarketcap.com (working)
cryptocoincharts.info (in progress)



We aim to provide a service that is fast, reliable and trustworthy.

These guidelines are for our users benefit primarily, but they help us lighten the load on support also.
Time that is much more valuable spent on development...


The account:
Use a real email address from a well-known and tested provider. Gmail works flawless.
Use a strong and unique password.
Check that good old spam and trash folders for missing email.
Even the best password in the world isn’t secure if you have a infected device.


A transaction:
When experiencing delays with deposits to the exchange, check your wallet and make sure you have enough confirms.
0/unconfirmed means that the blockchain does not have the transaction.
In that case, it is never an issue on our side and always an issue on your side.
Always double check the deposit/withdrawal address.
If your account has problems getting our email, dont use it (create a new one, we can manually confirm your withdraw requests).
As we are still BETA, please do not store your life savings at our site. We are not a bank.
Do not panic if something goes wrong. We do not want to steal anything.
Transactions can on rare occasions get stuck - we have always sorted them out manually per request. This thread will help with this.


The site:
Our Terms of Service
Should you come across anything strange, unsecure or bugged - we want to hear from you.
We have a small but very dedicated staff that will help you. We are expanding the team.
The software is in a beta stage (provided on a as-is/best-effort basis) and the only way that it can be perfected is public testing at this point.
Take note of time, username, incident or screenshots and provide as much detail as possible if something unexpected happens.


This thread:
DONT post coin suggestions here. They will be deleted on first sight.
This is a self-moderated support thread. All resolved support requests and offtopic will be deleted.
Try to be constructive and polite towards everyone - we want a friendly atmosphere.


Follow us on https://twitter.com/CoinMarketio
https://CoinMarket.io

Check our IRC channel:
#coinmarket @ irc.freenode.org
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etoque
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February 07, 2014, 10:44:20 PM
 #2

Hi!

Can you look my pending deposit please!??
I have deposit 210kdc like 8 hours ago and still nothing helpp please!!!

M'y username was etoque

Thanks you and hope its gonna be big!!:)

Ps; i see you have accepted dogecoin now, thats a very good think Wink

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February 07, 2014, 10:48:08 PM
 #3

Personally, your exchange has been awesome for me. Super fast payouts and quick deposits. A bit of lag with the smartcoin boom today - I really hope that as you grow, you don't become like Cryptsy or Coinedup which are unusable at times!

One thing I'd love to see would be an implementation of Authy for 2fa.

VTC: VxNWL9jDRvEcCT48vqQkLxckREUafYowVu
SMC: SYLjkCM63iJyYpoz14dJcq27tEfw6r9w6m
coinmarket.io
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February 07, 2014, 10:48:34 PM
 #4

Hi!

Can you look my pending deposit please!??
I have deposit 210kdc like 8 hours ago and still nothing helpp please!!!

M'y username was etoque

Thanks you and hope its gonna be big!!:)

Ps; i see you have accepted dogecoin now, thats a very good think Wink
Your deposit is fixed. We had dogecoin since day 1. Currently, there is no trading pair for it - just a working wallet.
We will always do our best to maintain good performance. There are alot of performance optimizations to be made and our code already performs quite well.
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February 07, 2014, 11:02:55 PM
 #5

Hi, i have a deposit of 148 CON pending since 6th february at 22.05h. TH# 18fd6342f07675347718fdf53a70fba2f66c4453ae89f9993f2c36616d842fe9.

My wallet is UXisAHPRKFooDvPa98RvTF7K93EjxDCMN2.
coinmarket.io
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February 07, 2014, 11:11:23 PM
 #6

Hi, i have a deposit of 148 CON pending since 6th february at 22.05h. TH# 18fd6342f07675347718fdf53a70fba2f66c4453ae89f9993f2c36616d842fe9.

My wallet is UXisAHPRKFooDvPa98RvTF7K93EjxDCMN2.
Credited Wink
Apocc
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February 07, 2014, 11:13:03 PM
 #7

That was fast. Thx
gutshot5820
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February 07, 2014, 11:16:25 PM
 #8

Coinmarket.io

Can you please cancel my latest BTC withdrawal request?  I did not receive my latest email confirmation for this request.  I would prefer if you could just cancel the transaction and return the amount to my Coinmarket account.  My ID is gutshot5820.  Thank you for your assistance.
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February 07, 2014, 11:30:45 PM
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my account is zxm7001,my account hackered by someone,who sell all my coins to btc and withdrawal to 12k5y55NxS4coW8UHeTugfXgRiv8iunPYa.can you check this,and give me all the ip address login in my account about between  Feb 04 to Feb 05.I will give all the info to the police,thanks!!

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February 07, 2014, 11:52:09 PM
 #10

Hi Coinmarket.io

I have 44,664 KARMA incoming pending for a long time, trans# 6cac9bb7caccac00e04483e1b3826eb998403aa68f2f29a671b9edd7d7572def.

Thanks Smiley
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February 08, 2014, 12:07:53 AM
 #11

Hi Coinmarket.io

I have 44,664 KARMA incoming pending for a long time, trans# 6cac9bb7caccac00e04483e1b3826eb998403aa68f2f29a671b9edd7d7572def.

Thanks Smiley
Fixed Smiley cheers
coinmarket.io
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February 08, 2014, 12:09:08 AM
 #12

Coinmarket.io

Can you please cancel my latest BTC withdrawal request?  I did not receive my latest email confirmation for this request.  I would prefer if you could just cancel the transaction and return the amount to my Coinmarket account.  My ID is gutshot5820.  Thank you for your assistance.
Done! Smiley
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February 08, 2014, 12:18:12 AM
 #13

IP of the thief?
ktmracing03
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February 08, 2014, 12:27:50 AM
 #14

This is the first issue I have had with your exchange and it just happens to be the largest amount I have deposited as well......

2/6/14 at 12:20 PM Mtn time i deposited approximately 41k USDE. I have waited over 24hrs before starting to panic a little as I do not see the amount of USDE even pending in my wallet.

Username: ktmracing03

thank you in advance, and thank you for the great exchange.

WAVES: 3PAdQUcvFsQXfsQmAiSgoJxaZH2KVVXcDe6
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February 08, 2014, 12:30:25 AM
 #15

Hey Coin Market, I pm'd you earlier with the info for coino I sent up to the exchange about 11 hours ago. It is sitting in as pending and unconfirmed in my wallet. Please let me know if you need any more info to make those available in my wallet. Please see the Pm about 2 hours ago
THX Smiley

*BTC: 1DiR25SPo84sThzTATr27EZEQZLt6hv6tG *CRM: CZCK5ZXNhwkRePB3gRAD1S3tsSxQZFs2ku * C-Note is back! Trade @ https://novaexchange.com
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February 08, 2014, 12:33:35 AM
 #16

And the customer's IP.

That is definitely something that should be handled through private communication, and it's not even close.

So why is customer not complaining?
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February 08, 2014, 12:47:45 AM
 #17

Hi I also have a Coino deposit still pending in my wallet on your site. It has been over 8 hours already. This is the first time I have had a problem with your site. Please help. Thanks

coinmarket.io
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February 08, 2014, 12:54:37 AM
 #18

This is the first issue I have had with your exchange and it just happens to be the largest amount I have deposited as well......

2/6/14 at 12:20 PM Mtn time i deposited approximately 41k USDE. I have waited over 24hrs before starting to panic a little as I do not see the amount of USDE even pending in my wallet.

Username: ktmracing03

thank you in advance, and thank you for the great exchange.
We need a transaction ID to confirm this deposit. Can you provide it?
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February 08, 2014, 12:56:42 AM
 #19

Hey Coin Market, I pm'd you earlier with the info for coino I sent up to the exchange about 11 hours ago. It is sitting in as pending and unconfirmed in my wallet. Please let me know if you need any more info to make those available in my wallet. Please see the Pm about 2 hours ago
THX Smiley

Credited all CON deposits.
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February 08, 2014, 12:58:26 AM
 #20

This is the first issue I have had with your exchange and it just happens to be the largest amount I have deposited as well......

2/6/14 at 12:20 PM Mtn time i deposited approximately 41k USDE. I have waited over 24hrs before starting to panic a little as I do not see the amount of USDE even pending in my wallet.

Username: ktmracing03

thank you in advance, and thank you for the great exchange.
We need a transaction ID to confirm this deposit. Can you provide it?

tansaction id: ff37e411b20b857e1cb66e1af52c067e7b6bf8551a1ab711bd82892a4121b791

WAVES: 3PAdQUcvFsQXfsQmAiSgoJxaZH2KVVXcDe6
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