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Author Topic: CoinMarket.io | New, self-moderated support and news thread.  (Read 209372 times)
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dhsc19
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February 19, 2014, 06:23:21 AM
 #941

Hi!

I see that you accept LTC deposits, but don't have anything to exchange with it.  Am I missing something?
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mecus
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February 19, 2014, 06:25:06 AM
 #942

I have 0 balance on my account, i had USDe and BTC where they are? my login: alunio

My coins is likely to have been stolen, have been made transfers to other wallets, please contact me owners of this exchange!
Your account will be audited. Coins moving from the address you deposited to is absolutely normal and happens all the time.
The exchange uses depositors coins to fund future withdrawals because of cold storage (security) considerations and how bitcoin works in the first place.
It other words: the address you see on the wallet page is just a deposit address and not an address where your funds will be held forever.

Do you have any information in my problem, i lost all the coins which I had on the account.
Expect an reply in 24 hours.

Any info who stolen all my coins from my account on your exchange?
chaoxman
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February 19, 2014, 06:35:15 AM
 #943

wtf is PENG? can your website use a fullname here???
vmarev
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February 19, 2014, 07:55:58 AM
 #944

Hi coinmarket.io

Can you check two stucked UTC transaction pls.

Tue Feb 18 2014 18:13:20   10.138184   UTC      pending
Transaction id: 4c506b7521c38f8b9d3bf2993b41ab64aa677c4258baa5e8a63b72c9b6357257

Tue Feb 18 2014 16:21:31   10.25583   UTC      pending
Transaction id: bac12e851fd7f0dd40f3303cac887a2a2db56ac66c984c1e1242ad22b0997cc6

username: iankalev

10x
EvilTchnlgy
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February 19, 2014, 09:01:20 AM
 #945

Have a pending REDD withdrawal that is stuck!
User EvilTchnlgy:
Tue Feb 18 2014 12:34:36   599099.99   RDD   x.x.x.x   pending
jrich76
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February 19, 2014, 09:23:07 AM
 #946

hey coinmarket, sorry to repeat myself but I haven't  seen you acknowledge my request since 24 hours so I thought I might need to ask again., sorry!

Please let me know that you are looking into my almost 40,000 Dogecoins stuck in "Pending" now for 2 days. Thanks!!

Transaction id: 432738acde7bf209eb0a6f0fe3cc108876405045f27d2060f2e50f5ab4a555dd

Here is it on Dogechain showing unredeemed but it is confirmed. http://dogechain.info/tx/432738acde7bf209eb0a6f0fe3cc108876405045f27d2060f2e50f5ab4a555dd

Transaction id: c0cfe86739168f52fe035737fa01e4f49232a04782293dc3f5b6f567c8f8665f

Again, for this transaction we have confirmed on dogechain.info, yet unredeemed. And of course in my wallet it sits in pending.

http://dogechain.info/tx/c0cfe86739168f52fe035737fa01e4f49232a04782293dc3f5b6f567c8f8665f

The time stamp in your site for both transactions is Thu Jan 01 1970 01:00:00   . Not sure why.

Thank you so much for looking into this and I look forward to hearing back when you have time.

EDIT: COINMARKET RESOLVED THIS 100% THANKS!
hadi
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February 19, 2014, 09:31:42 AM
 #947

Hi coinmarket.io and guys
I am requested a withdrawals for hadi username but not recieved confirmation mail,how i can cancell withdrawals request ?tnx
magicbuttons
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February 19, 2014, 10:07:24 AM
 #948

Like jrich76, I'm sorry to repeat myself but there has been no acknowledgement to my request.

Transaction 29882f2ea8c98f1a4609045c1692cf13fe435051de92076314135c3876fd8969
Wallet DMugxPsYi6d1Rh5EURMojraP2GHsTTbjR3
User magicbuttons

The transaction is confirmed on dogechain, but it is not yet redeemed at input and is not shown on coinmarket at all, not even pending.
knolmaniac
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February 19, 2014, 12:10:34 PM
 #949

I have still pending Doge in my wallet !

LiteDoge COME ON BUY IT !!!
StarTale
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February 19, 2014, 12:30:09 PM
 #950

coinmarket.io I have pm'ed you multiple times and am posting this for the second time now because I still haven't received a response.

I'm supposed to receive 0,1913 BTC from a trade but for over 4 days I haven't received anything. Could you please take a look at it? My account name is Volta.

Maybe your price is ridiculous and the trade has not happened due to that reason? You can cancel it any time from Your Active Orders table.

I sold at the, back then, current market price. It's not under my orders anymore and it also shows up in my trade history so I'm sure it has happened. The BTC just never showed up in my wallet (and still hasn't).
jrich76
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February 19, 2014, 12:39:35 PM
 #951

I'm sure they will take care of our problem, but also, remember, it does say Beta Untested right on the front page, so we can't complain too much. Its a great exchange so keep using it and they will keep improving it, soon it will be the best.

It really is fast though, I am impressed with the coding of the site. I'm a big fan of node.js.
roede94105
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February 19, 2014, 01:02:01 PM
 #952

Almost a day of pending deposit for my KARMAs..
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February 19, 2014, 01:03:26 PM
 #953

Hi, my name on coinmarket is systemr

Since today i have troubles opening my wallet. I cannot do this anymore since the site times out.
Also, when i'm logged in, i cannot see any buy/sell orders anymore. Also balances are not visible anymore, i get only questionmarks.

When i'm logged out everything seems to be fine, buy sell orders etc. are visible like normal.

Please fix my account since i cannot trade Sad



Edit:
Everything works fast and perfectly again, thanks!!!
coinmarket.io
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February 19, 2014, 02:29:14 PM
 #954

Answering to all recent support requests in one single post:


hi coinmarket.io
my user name    pcgenius33
this is 3rd time i am asking about my btc.
i have lost about 0.09BTC for no reason. i dont know where is gone.
you can chack my deposit history and trade history,you will easy to see i have lost 0.09BTC for no reason.
it just disappear. plz check it
Fixed your issue.

Helo i send on my wallet dooge coin Processed   TrxID: 8993aeb1177e105564ef45c4eab880c627644c81b5edf174034fa6da2cd86a9c @ 2014-02-18 10:52:05 when they will show up Smiley ?
There is no deposit or withdrawal with this ID.

I have an UTC deposit in pending status for more than 5 hours.

User: Taxidermista
Txid: 7278a5174723fcd77ebcfc97e002b4df67ddce15d231c3bc0ac6efb3b8741744
Fixed.

We are aware about this bug from day 1.
Its a bug in the Connect/Express framework and we are not sure how to fix it ourselves.
Other people are working on it. Always check what the button / trade window says about what youre buying or selling.

I have an Leaf deposit in pending status for more than 5 hours.

user jaricv

Status: 393 confirmations

plz is ugent
Fixed.

I need help here.
I deposited some coins to test coinmarket before doing some serious trade. Unfortunately, Coinmarket seems screw up holding my CON coins for week  on 'on order'
in thier vault. I couldnt do any trade nor withdraw to take back my coins. Could somebody help or suport from coinmarket to take a look to see what happen here?

Transaction id: 94cec3f4effb43e16a2cd23582900805695e70e97b37511b45ea72d8200ac0a9 ( this is the deposited transaction has problem )
and
Transaction id: dcfdf15372d313b94cab5335b1246266f5fce49ea11227b69f13149ef47fa490 ( this deposited transaction has no problem )

Thanks.
You simply do not understand how an exchange works. You can cancel your ORDER at any time ant the coins will be released. They are "on order" because nobody wants to deal with your ridiculous price. Go to the trade window, scroll down and click CANCEL.

Hi,

Pending Coino deposit for about ~7hrs

User: dimitri
Deposit address: UbVjozN89QXkMbwMTRvow14Jp1kNHyb32k
Pending amt: 19.88214526 CON
Fixed.

Status: 1216 confirmations
Date: 2014/2/19 01:19
Transaction ID: d006ad3f33ffd72d61c4b93fbed1a4196ee2875092a90f8ff2b22bc6afec877b
请尽快处理哦
Fixed.

Hi coinmarket.io

Can you check two stucked UTC transaction pls.

Tue Feb 18 2014 18:13:20   10.138184   UTC      pending
Transaction id: 4c506b7521c38f8b9d3bf2993b41ab64aa677c4258baa5e8a63b72c9b6357257

Tue Feb 18 2014 16:21:31   10.25583   UTC      pending
Transaction id: bac12e851fd7f0dd40f3303cac887a2a2db56ac66c984c1e1242ad22b0997cc6
Fixed.

Have a pending REDD withdrawal that is stuck!
User EvilTchnlgy:
Tue Feb 18 2014 12:34:36   599099.99   RDD   x.x.x.x   pending
Its not stuck, you have not confirmed it via e-mail.

hey coinmarket, sorry to repeat myself but I haven't  seen you acknowledge my request since 24 hours so I thought I might need to ask again., sorry!

Please let me know that you are looking into my almost 40,000 Dogecoins stuck in "Pending" now for 2 days. Thanks!!

username : jeremyrichards
Not anymore Smiley

Hi coinmarket.io and guys
I am requested a withdrawals for hadi username but not recieved confirmation mail,how i can cancell withdrawals request ?tnx
All of your withdrawal requests have a confirmed (sent) status.

Like jrich76, I'm sorry to repeat myself but there has been no acknowledgement to my request.

Transaction 29882f2ea8c98f1a4609045c1692cf13fe435051de92076314135c3876fd8969
Wallet DMugxPsYi6d1Rh5EURMojraP2GHsTTbjR3
User magicbuttons

The transaction is confirmed on dogechain, but it is not yet redeemed at input and is not shown on coinmarket at all, not even pending.
Sorry, our system did not see this one at all. Never happened before - its fixed now.


Do not quote this long post. More coming.
jrich76
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February 19, 2014, 02:34:57 PM
 #955

WHOOO HOO!!!!! THANKS COINMARKET!!!!
Ladydoge
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February 19, 2014, 02:38:57 PM
 #956

coinmarket.io
Can you please fix an issue with a pending withdraw? user: lolka123



That's not my ip btw. Mine is 81.4.*.* And no my acc wasn't hacked  Cheesy. Something was wrong with exchange probably.
SkillRoad
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February 19, 2014, 02:39:32 PM
 #957

I have 0 balance on my account, i have USDe and BTC where they are? my login: alunio

My coins is likely to have been stolen, have been made transfers to other wallets, please contact me owners of this exchange!
coinmarket.io
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February 19, 2014, 02:47:49 PM
 #958

coinmarket.io
Can you please fix an issue with a pending withdraw? user: lolka123



That's not my ip btw. Mine is 81.4.*.*
Withdraw request confirmed! The IP address bug will be resolved later today.

I have 0 balance on my account, i have USDe and BTC where they are? my login: alunio

My coins is likely to have been stolen, have been made transfers to other wallets, please contact me owners of this exchange!
We have answered to your question many pages ago. Too long, didnt read?
1. Our systems are audited, there is no way to lose coins by doing nothing
2. Your coinmarket.io address is just a deposit address, its not where your coin stay forever
3. Your accounts security (the password) is your sole responsibility. We have published our login code 3 weeks ago, there are no bugs in it

Nobody has hacked us, but this does not mean that nobody has accessed your account because of your own insecurity
istoner
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February 19, 2014, 02:49:18 PM
 #959

My doge deposit is not showing in the wallet, it already has 52+ confirmations, but still nothing in the wallet. Please any help?

User: istoner
Coinmarket.io doge deposit address: DJovKVgR5NhyjvtrV2CwtscUQQG8czggFX

Transaction:
http://dogechain.info/tx/ac0f42f5e0c2b2952c4a435ade7dbc6dbee0172950122322272ba65896a5e1fe

Edit: doge is deposited now finally in the wallet, thanks!!
magicbuttons
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February 19, 2014, 02:59:08 PM
 #960

Thanks coinmarket, it's showing now. I think my deposit was just a few seconds before everything went down yesterday, so perhaps that's why it didn't get picked up.
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