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JollyGood
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Activity: 2758
Merit: 1846
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July 11, 2019, 02:48:57 PM |
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I hope this situation gets resolved soon and you get your funds back.
The reputation of Rock Trading and is owners are in tatters. Thankfully that scam exchange will not last much longer, it will be shut down because users have abandoned it or because the authorities shut it down.
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Coinfan (OP)
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July 14, 2019, 01:02:25 PM |
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Please note:
2) Aside withdraws, the account is operative.
Thank you
The Rock CFO seems to think that I'm going to login, trade normally, pay them fees and increases their very low volume. That it would be business as usual. Like if this never happened and he didn't reveal what kind of person he is. Or, perhaps, he is just hoping that I'm going to accept any new TOS. I wrote here that I wouldn't login again and I won't. And they now very well that no one has login on the account for more than 9 months. |
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Coinfan (OP)
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July 19, 2019, 12:33:40 PM
Last edit: July 19, 2019, 12:48:54 PM by Coinfan |
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That the Rock Trading CTO Paci is also responsible for this is very clear. On his already quoted email of 21 august 2018, he suggested that their covert withdrawal block of my money (which was on effect for more than 9 months) was motivated by "Your profile looked suspicious to our internal automatic security checks".So, after 6 years as a customer and having kept the profile exactly the same since 2013, he was suggesting that it was a software that automatically blocked my account. Of course, this is a complete lie. If it was just an automatic block, they would unblock it and apologize. Moreover, the Rock CTO Paci wanted to convince me that they allow software to block customers accounts without any review (at least after) from them! And that this could go on for 9 months! Even more, the Rock CFO eliale just refused to explain the reason for the block for months and their support system (that probably was just the Rock CFO writing) didn't invoke any thing about my profile. The support just argued that I needed to verify because I traded fiat! Which was a blatant breach of their TOS/FAQ that said "Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it”. https://bitcointalk.org/index.php?topic=4975753.msg51152105#msg51152105I wanted to convert my euro to bitcoin and withdraw bitcoin. But if we needed any other confirmation that the Rock CTO Paci was lying, the Rock CFO just gave it when he invented another completely different lie to justify the block: he didn't say nothing about the profile, he invented that the account was dormant.See quotes and justification why this is another complete lie: https://bitcointalk.org/index.php?topic=4975753.msg51377323#msg51377323All these lies when they are blocking 35500 euro? |
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JollyGood
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Activity: 2758
Merit: 1846
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July 19, 2019, 02:06:31 PM |
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Please note:
2) Aside withdraws, the account is operative.
Thank you
The Rock CFO seems to think that I'm going to login, trade normally, pay them fees and increases their very low volume. That it would be business as usual. Like if this never happened and he didn't reveal what kind of person he is. Or, perhaps, he is just hoping that I'm going to accept any new TOS. I wrote here that I wouldn't login again and I won't. And they now very well that no one has login on the account for more than 9 months.Well done for not falling for their tricks and mind games. Do not login there and do not give them an opportunity to play games. Wait for the outcome of the Arbitration. These Rock Trading scammers must give back the funds they are illegally holding. In the mean time the reputation of the Rock Trading has fallen to zero thanks to your flags which the community have supported and thanks to this scam thread. |
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Coinfan (OP)
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July 22, 2019, 11:44:54 PM |
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Well done for not falling for their tricks and mind games.
Do not login there and do not give them an opportunity to play games. Wait for the outcome of the Arbitration. These Rock Trading scammers must give back the funds they are illegally holding.
In the mean time the reputation of the Rock Trading has fallen to zero thanks to your flags which the community have supported and thanks to this scam thread.
There is no point on waiting any longer. The Rock CFO wrote more than once that he won't obey the arbitrage decision. And even when he tried to "reinterpret" (to say the very least) his declarations, he never wrote clearly that he will respect the decision. And, anyway, does anyone believe what he writes any longer? He broke his own word posted here publicly for everyone to see and lied here so many times: that he would respect customer privacy, that he would release my money as soon as he get my identity, that he would also go to the authorities, etc. He is ready to write anything as long as that can hide what he is doing from his customers and potential customers. This will be decided by the authorities, soon or later. And they will answer for what they done. But it seems there will have to be more and more insistence, because acting on complaints sent by electronic means doesn't seem to be a priority. |
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Trading
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Activity: 1455
Merit: 1033
Nothing like healthy scepticism and hard evidence
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July 23, 2019, 03:28:33 PM |
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My thanks also for Lauda, asche, s1lverbox and r34tr783tr78 for their support on my flags against them.The flags are now active, but it isn't clear if they can be seen for everyone. Please, fellow bitcoin members add your support too: https://bitcointalk.org/index.php?action=trust;flag=206https://bitcointalk.org/index.php?action=trust;flag=207The Rock CTO Paci is on this too. On his email of 21 August 2018, he wrote that I didn’t had to send any personal documents: “BTW, is there any particular problems in providing some documents, if
I may ask? [ ] Anyway, feel free to not do it, if you wish so.”.
But he added that my money would be kept blocked "much more time" under the pretext that they would have to use "other methods" to confirm that I'm the account owner.
How convenient, other non disclosed methods who would require much more time!
An excellent pretext to get more time to ask again for my documents later, like the Rock CFO did, 48h after.I could post a scan of an excerpt of the email, but the Rock CFO confirmed this when he posted: PS: The CTO is not the Compliance officer.
The Rock CFO blatantly lied again, pretending that the CTO Paci wrote to me renouncing any KYC without his support!!All of our emails exchange on August 2018 were sent with a copy to each other! He has no problems whatsoever to demote and contradict his own partner and Rock CTO Paci, lying again on an open forum! Paci would never write that without consulting the Rock CFO! I also added my support to your flags. The Rock Trading Chief financial officer has acted on such a manner that you should also have created a global flag against him. Inasmuch as he posted he is willing to start acting this way to all unverified Rock Trading users and lied about the meaning of his TOS, as a customer I take offense too. I created a global flag against him. https://bitcointalk.org/index.php?action=trust;flag=493 |
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JollyGood
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July 23, 2019, 05:13:32 PM |
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I also added my support to your flags. The Rock Trading Chief financial officer has acted on such a manner that you should also have created a global flag against him. Inasmuch as he posted he is willing to start acting this way to all unverified Rock Trading users and lied about the meaning of his TOS, as a customer I take offense too. I created a global flag against him. https://bitcointalk.org/index.php?action=trust;flag=493I agree therefore support the flag. Anybody dealing with eliale stands a very high risk of losing their funds because of the past history. Also, he has posted private information that was never supposed to be disclosed and was protected by law so that adds more layers to the Rock Trading scammers and its owners such as eliale and Paci |
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Coinfan (OP)
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July 26, 2019, 04:07:44 PM |
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I also added my support to your flags. The Rock Trading Chief financial officer has acted on such a manner that you should also have created a global flag against him. Inasmuch as he posted he is willing to start acting this way to all unverified Rock Trading users and lied about the meaning of his TOS, as a customer I take offense too. I created a global flag against him. https://bitcointalk.org/index.php?action=trust;flag=493Trading, thank you for your support and new flag against the Rock CFO. He is clearly the main responsible for this and will answer for what he is doing. I added your flag to my OP. My renewed thanks also for JollyGood and Mirae for their continuous support. This will take as long as necessary. I'll be here updating this thread one or two times a week for as long as necessary, until I receive my money back. And I'm expecting to have news from the Italian authorities soon. |
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Mirae
Member
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Activity: 416
Merit: 27
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July 26, 2019, 04:32:13 PM |
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I also added my support to your flags. The Rock Trading Chief financial officer has acted on such a manner that you should also have created a global flag against him. Inasmuch as he posted he is willing to start acting this way to all unverified Rock Trading users and lied about the meaning of his TOS, as a customer I take offense too. I created a global flag against him. https://bitcointalk.org/index.php?action=trust;flag=493Trading, thank you for your support and new flag against the Rock CFO. He is clearly the main responsible for this and will answer for what he is doing. I added your flag to my OP. My renewed thanks also for JollyGood and Mirae for their continuous support. This will take as long as necessary. I'll be here updating this thread one or two times a week for as long as necessary, until I receive my money back. And I'm expecting to have news from the Italian authorities soon. You are welcome, i just recenty discovered that i can support a flag againts an user so i supported the flags on them. The authorities can be very very slow at their work, so it would be no suprise to me, if it took them months to actually do anything about this, but its good that its being worked upon by them |
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Coinfan (OP)
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July 31, 2019, 02:59:58 PM |
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They just changed their FAQ again. This just confirms that they don't know what to do. Now, they inserted a new sentence which is the opposite of the one they had when this all started: On https://support.therocktrading.com/kb/faq.php?id=27 it said: “Verification is not mandatory, but in order to deposit/withdraw fiat currencies you will need it”https://archive.fo/BNSfbThey removed this about three months ago, last May. Now, a few days ago, they inserted this: "If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro."https://support.therocktrading.com/kb/faq.php?id=64They also promoted an irrelevant note that they like to quote from note to main text. The previous version of this page is here saved. https://web.archive.org/web/20190516120357/https://support.therocktrading.com/kb/faq.php?id=64Of course, the new text is irrelevant to my case, as was adopted after the facts.To all unverified Rock Trading customers: it's open season on you at the Rock Trading!They just announced on their FAQ that they claim the right to block your account and blackmail you to send your personal documents under threat of keeping your money! If you are an unverified customer you can't do anything, not even withdraw your cryptocoins!
Of course, this is completely illegal. But they clearly are doing this on their own, without consulting any lawyer. I'm not going to save them money and explain why what they are doing will finally doom the Rock Trading.You are welcome, i just recenty discovered that i can support a flag againts an user so i supported the flags on them.
Yes, I noticed your support. Thanks again, Mirae. |
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Coinfan (OP)
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August 02, 2019, 03:18:25 PM
Last edit: August 15, 2019, 01:43:05 PM by Coinfan |
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The new sentence inserted days ago "If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro" should just state "Coinfan can't withdraw", it would be more honest. It's amazing that they are ready to potentially hurt thousands of customers just because of my 35519 euro.
Of course, they have thousands of unverified customers, but probably 99% of them have the account at 0. They registered and, who knows why(!), decided to leave and never to return again.
But a few must have a balance and will be seriously affected by this. And, as they are learning, an angry individual can have a major impact.
It seems they want to pick fights with more people. There are persons who never learn.
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JollyGood
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August 02, 2019, 05:57:17 PM |
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The new sentence inserted days ago "If your account is unverified you will not be able to trade, deposit or withdraw cryptocurrencies and/or euro" should just state "Coinfan can't withdraw", it would be more honest. It's amazing that they are ready to potentially hurt thousands of customers just because of my 35519 euro.
Of course, they have thousands of unverified customers, but probably 99% of them have the account at 0. They registered and, who knows why(!), decided to leave and never to return again.
But a few must have a balance and will be seriously affected by this. And, as they are learning, an hungry individual can have a major impact.
It seems they want to pick fights with more people. There are persons who never learn. Those words in their TOS were in direct relation to you Coinfan. It is clear the Rock Trading scammers want to try to cover all angles AFTER the event to protect themselves from any criticism or liability but they are not going to get away with it. |
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Coinfan (OP)
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August 04, 2019, 09:53:30 PM |
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Those words in their TOS were in direct relation to you Coinfan.
It is clear the Rock Trading scammers want to try to cover all angles AFTER the event to protect themselves from any criticism or liability but they are not going to get away with it.
Yes, they just forgot my name. Can anyone trust an exchange managed by people that batlantly breaches the letter of their own FAQ and then think that by changing it on the exact measure of the breach that they can legitimaze their past actions, done on December 2017 and August 2018? Of course, this is ridiculous. But the question is: can anyone trust people who acts like this and thinks they can get away with it? They dare to write on their FAQ that unverified customers can't withdraw fiat or crypto, ever! They are saying that they will keep your money "forever" if you don't verify your account, as they wrote here to me. They don't even need to invent an security excuse! Is a kind of house fee for unverified customers: they will keep your money for good. |
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Coinfan (OP)
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August 08, 2019, 04:10:16 PM |
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Since they think they can write whatever they like on their FAQ, what will be their next step?
Are verified customers really safe?
One thing is sure, even if I signed a message with a bitcoin wallet used to deposit bitcoin on the Rock on 2017, I still own the banking account used to make withdrawals on 2013 and no one has logged in on my account for almost one year, they recently still wrote that the account is not mine as a pretext to keep my money blocked!
Do all verified customers have this kind of strong evidence?
No? Watch out... their CFO has no problem whatsoever to invent security excuses.
On my case, they invented the security trigger check, the "suspicious" 7 year account, the dormant account, etc, to try to justify the block of my money. All blatant, contradictory, lies. Today they say one. Tomorrow, they invent another.
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Coinfan (OP)
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August 15, 2019, 01:35:41 PM |
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They had luck with the new trust/warning system, which made their negative reputation much less visible.
But they didn't took advantage of the opportunity to avoid more support to the flags against them.
And now they have what they deserve: a very red warning against them.
Trust the Rock Trading at your risk!
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Coinfan (OP)
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August 19, 2019, 12:55:34 AM |
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The Rock CFO at his best V:He dared posting this, after 8 months of public conflict: "2) You control an account which belongs to another person and, most likely, she is not aware."
Shore, someone with 35519 euros on an account doesn't log in for almost one year and is not aware that there is a public fight about the account and that "someone" is claiming the account. Of course, he is completely aware that this is absurd. It's just his usual lies to try to hide what he is doing.
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JollyGood
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August 19, 2019, 10:33:55 AM |
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They had luck with the new trust/warning system, which made their negative reputation much less visible.
But they didn't took advantage of the opportunity to avoid more support to the flags against them.
And now they have what they deserve: a very red warning against them.
Trust the Rock Trading at your risk! Regarding the best of course of action that can be taken against the Rock Trading scammers on this forum, it is great news they scammers have red flags against their names. Not much else could have been done here and your hard work in fighting these scammers has made a difference here. Thank you. |
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