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[rafaloko]

Hey guys sup.. has anyone here already received reward from "Aprentices Tournament: week 1 - fishermen's guild"?? I am asking because i finished into 2th spot from leadearboard (reward 800$) and still didn't receive nothing after 1 week...

Use the support since most of the user here doesn’t participate on the tournament because it’s for high roller. Customer support of Duelbits will surely give you an answer to your issue.

I remember seeing someone reported this kind of issue before but on different tournament. Support help the user to receive the reward but it takes time. Btw does the ToS of the tournament doesn’t indicate the distribution date?

It said on tournament ToS 72h after it ends..but i asked support 2 days ago and go this answer: "Unfortunately, we are yet to receive the list of eligible winners from the provider. As soon as this is provided, payout will be made to all eligible winners"

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I really dont know what happened. This tournament specifically was about highest multiplier in a single spin so what kind of abuse are they talking about?? To be honest ive lost cash trying to get 2th spot in leaderboard and then got this arbitrary answer. Considering i did nothing wrong here and got this kinda of aswer i feel kinda "scammed"..

I've been using duelbits for almost 2 years, have KYCed, always participating on those slots tournaments and no problem until then. If someone can help solve me this issue would be great..and if ncessary i have proof i was at second place when tournament ended.

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[Haunebu]

Most of the users who are complaining must be doing something wrong in terms of account creation, verification or might be using VPN or something illegal activity that makes their account suspicious and thus they end up in locked up situation such as this one. I hardly think Duelbits has shortfall of funds and that’s why they are not paying some random users instantly. It’s matter of security for sure. For as long as Duelbits has enough user base and money back I don’t think they have to halt someone’s payment for no reason. Hope so the said user gets there soon.

Whatever their reasons are for halting his payment, they should have provided him a proper explanation as to why it's taking so freaking long for his KYC documents to get verified which usually finishes in minutes for most people.

It's quite rare seeing someone wait this long for his/her KYC to get verified.

@CALcaraz could be hiding something from us though we will never know unless their someone from their support team clarifies their side of the story in this thread.

[Lillominato89]

good evening everyone, I apologize in advance if this is not the right thread to make a small report, I turn to duelbits, for those who connect from Italy this promo appears on the home page, unfortunately I think there is a writing error I think you wanted write "Ricevi"? or "Receive"?. I think this is in order for a correction from OP. sorry and good evening everyone

[Findingnemo]

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I am not sure the exact terms and conditions of the promotion of that particular event

But most of the events have such rule like

Duelbits reserves the right to exclude any player or group of players at its own discretion, including, but not limited to users it deems abusing the Promotion.

So go ahead and seek support about the reason why you were disqualified!

But my guess is you may have more than one account or ever used a free VPN service which will lead to violating their one account per IP term but you can clarify it from their support.

from Italy this promo appears on the home page, unfortunately I think there is a writing error I think you wanted write "Ricevi"? or "Receive"?.

Yeah, it seems a clear typo and we can witness from the picture itself where you pointed out where there is Ricveci at top but at the bottom used the right word Ricevi.

[rafaloko]

Well, no problem after all, just wait.. but today i asked again in support and got another very different answer: " Dear customer, as our Management team mentioned, you have been disqualified from the Tournament due to the promotion abuse. This decision is irreversible. Have a wonderful day."

I am not sure the exact terms and conditions of the promotion of that particular event

But most of the events have such rule like

Duelbits reserves the right to exclude any player or group of players at its own discretion, including, but not limited to users it deems abusing the Promotion.

So go ahead and seek support about the reason why you were disqualified!

But my guess is you may have more than one account or ever used a free VPN service which will lead to violating their one account per IP term but you can clarify it from their support.

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

[Findingnemo]

snip~
I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

So you are sure that you didn't do anything that violates the terms of the events as well as the standard ToS of the platform.

Then they owe you an explanation.

Duelbits representative of bitcointalk hasn't active for months in bitcointalk so you wait for a day or two to get a reply from the support and if you still haven't got any reply then you can PM @Hhampuz via bitcointalk forum because he is the one who can contact the platform (correct me if I am wrong guys) and surely he will help you out regarding this.

IMO, they have no reason to deny rewards if they don't have evidence because they are spending thousands of dollars every week in the forum itself to spread the brand.

[Beparanf]

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

Are you using bonuses of Duelbits such as deposit bonus whenever you compete on the tournament? Most of the time user that receives this kind of warning commit multiple account to get deposit bonuses for extra credit on the balance that they can use on tournaments until they hit the multiplier and forfeit the bonus.

This is just my assumption but team decision about this kind of issue is always fixed unless you can provide substantial evidence that will prove your innocence. I suggest to file a complaint on casino guru since this issue needs a 3rd party to check the evidence provided by duelbits.

[Wiwo]

I asked support the reason and now i am waiting for their aswer... but i wouldn't even be here complain if somehow i was against their ToS, like using VPN or multiaccounting..

Are you using bonuses of Duelbits such as deposit bonus whenever you compete on the tournament? Most of the time user that receives this kind of warning commit multiple account to get deposit bonuses for extra credit on the balance that they can use on tournaments until they hit the multiplier and forfeit the bonus.

This is just my assumption but team decision about this kind of issue is always fixed unless you can provide substantial evidence that will prove your innocence. I suggest to file a complaint on casino guru since this issue needs a 3rd party to check the evidence provided by duelbits.

I believe that the support which the mate have contacted will be in the best position to unravel any hidden secret to what the mate is experiencing and so for that,  to avoid any possible assumptions and further dragging of this discussion,  is important for us to all wait to read what the response the mate get from support a d how their plan to handle the situations.

Although is also advisable to get all the evidences you need taking screenshots as much as possible and also providing other accounts' vital proof.

[Reatim]

@CALcaraz could be hiding something from us though we will never know unless their someone from their support team clarifies their side of the story in this thread.

for some reason , I think this is one of those as he only made couple of bets and tries to withdraw in which I think not enough to follow the wager requirements.

and also I believe that triggers the system and yes , he turns being a questionable account as per His activity .

I just registered, made a couple of bets, and decided to withdraw funds.

Hope that the proper response will be taken in the coming days as the support still answers  you .

[Wapfika]

I think this is just a regular KYC probably due to his withdrawal pattern after profit or regarding the method on how he get that profit.

That doesn't make any sense. Casinos cannot request KYC just because of certain withdrawal patterns unless they suspect money laundering or something which doesn't seem to be the case here.

They can check how he acquired the profit by themselves without requesting any form of KYC basically.

They required KYC because they saw something unusual on this account or else this guy can withdraw without KYC since I have Duelbits account that still can manage to instant withdraw without any KYC.

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

[Haunebu]

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

You misunderstood what I was trying to say. I meant that casinos shouldn't request KYC  just because of certain withdrawal patterns. Do you know what exactly was unusual about his account? You don't!

Because you're not a part of their team. Jumping to the casino's defence in this manner without proper reasoning and proof is silly and pointless.

[Wapfika]

And also casino can ask KYC using whatever reason they want without giving further explanation to the customers. This line is indicated on ToS of every casino. Your idea that casino can't request KYC is non existence in reality.

You misunderstood what I was trying to say. I meant that casinos shouldn't request KYC  just because of certain withdrawal patterns. Do you know what exactly was unusual about his account? You don't!

Because you're not a part of their team. Jumping to the casino's defence in this manner without proper reasoning and proof is silly and pointless.

I understand exactly what you said. If you go back to the exact post which I reply to you. I never mention that I’m sure about his specific case and also that withdrawal pattern is just one of my assumption but you literally focus on it and remove the rest of that specific post.

I think this is just a regular KYC probably due to his withdrawal pattern after profit or regarding the method on how he get that profit.

I’m sending the same statement to you. You are not either part of the team so how sure you are that it’s not the case?  So you are telling me if you say so is right?

Kidding. I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

[Haunebu]

I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

And this is exactly the issue here. They should specify why it's taking so long for his KYC to get processed in order to clear up all confusion instead of providing vague replies and hiding behind their TOS.

Duelbits clearly need to improve in this particular aspect if you ask me.

[chouleonguyen6]

Your case is different since the job requiring your problem is not originally intended for the support work. There’s a warning message on the deposit address once you open the deposit page.

Your best chance is to get the attention of Duelbits representative so that he will find a way to personally follow your case until it's finish. Your case is a bit not top priority since the mistake is from your side and it can be considered as loss already due to the warning message as reminder before you deposit.

You will Just have to be patient, atleast, that is all you can do since I personally see or feel that you don't have much of a choice, duelbits can decide not to help you with the claim that they do not have the private key to the network where you sent your coins to, and there will be absolutely nothing you can do about it.., the mistake is entirely yours and as unfortunate as it may sound, you are completely at the mercy of duelbits right now, they can decide to help you and they can decide not to help you..

So just keep reminding them and be patient, the issue is something they will help you solve at their own convenient time, I will only advise that you take the advise of AbuBhakar and put into consideration., find a duelbits representative who can help you be in charge of the case until it's resolved.

Do you know how to contact a duelbits representative ? I tried to contact with @duelbits in this topic but he was inactive for a long time.
I'm not sure why my case can't be in a priority. duelbits is a business company and a business company deals with money. They don't need to resolve my case for free, they can charge me a fee, this can be a win-win situation. If they don't help me, no one win, the fund will be frozen forever. And just in case they decide not to help me and it's in their ToS, why don't they reply me soon ?

[LUCKMCFLY]

I honestly don't understand how people can be like this ? They already accept everything that is implemented, the casinos are just companies, where one as a player is someone who should remain the favorite because it offers more benefits, advantages, etc.,

people will keep looking for something that will go against thee system , we have seen that in many occasions that gamblers shows no contentment.

but in the end they choose to stay because site like this always go towards players complement .

this is only what the majority should see, and everyone No one surrenders to the demands of Governments , to the demands of anything they demand of them, this is what I have always talked about, even at the Moment it is Difficult to go against a Controlled system,

exactly , that is why we must comply or else do not play at all, because we are obliged to follow the rules and system but we are not forced to play in any , because we are playing as we wanted and we needed.

however there are people , playing who comply with KYC just so as not to lose your money in the favorite casinos, but the new casinos have nothing to Do With it.

I am one who are complying with the KYC and yes i don't need to have argument about that.

In every casino there are always rules, to generate all kinds of order and be able to have Control Now there has been a lot of Talk about the Tos, that you have to be very careful when reading them and expect any type of thing when you have a specific problem, then In this order of ideas, things tend to be very bad when it comes to how to have Healthy Fun , Especially when it comes to security, we cannot look for casinos and platforms that give us insecurity, no, we must do many things to be able to It's like convection that the best is here, for me Duelbits is one of the most complete casinos in terms of the atmosphere, in terms of the games, they have the main games that everyone is looking for, and also the most important thing with a good reputation is a casino which until now I see as impeccable, there is never enough good roll that can and wants to destroy what is well built.

while you mentioned this ,  yet there are still some attacks in their professionalism and capacity to serve their players I don't know the main intention but this has nothing to do with their complete trust and understanding.
we as a regular gamblers and also the one who tries to understand the rules first before playing are the one that makes sense at all.

The majority of players establish a Casino as their Favorite , Perhaps because they play a game that they really like and they feel good playing there, for example in my case with stake.com and bitcasino.io where the slots are for me. better to Play , to have fun , because every weekend they integrate new games, new tasks, or I know how they do it, but they do it, Then this is something that attracts me, so in the case of Duelbtis their tasks are also Striking , and They are the Only 3 casinos where I like to play slots, so as I have established these, it can happen that things with other players like it, for example playing a good game in duelbits and even though many casinos have the same game, the person feel happy in Duelbits, I don't know but maybe you Hate the environment , the Green , Anything , but whatever makes a player feel Comfortable in a casino will stay there and defend their favorite casino always, and good for me Duelbtis He is Among the best , and in this Area that is so Competitive, it is good to have a good Reputation and do Things Well.

not just games that they really love but also those games that they does not but started to love because of the service that casino providing them and that helps a lot of trust and understanding from players to the team, and for me , Duelbits is one of the best in that filled and area.

Well I see this casino for what it is, before being a good business it is a company, they must have many things that they should not and cannot miss, what I have based on my experience here is because it has gone well for me, I have had a couple of problems, but when I contact support things have been pretty good, fast and I haven't had any kind of problem, and I think that this is one of the things that we as gamers always look for, that we had that security for everything, So we should always do things as they are, and tell things with the truth, I am a person who does not like doing KYC, but in fact I also know that for some casinos the way is that, no way, only in casinos My favorites, I have done it, I didn't have any trouble doing it, I have read that in some threads they complain that the KYC takes a long time, maybe when you are going to Withdraw your money and it lasts more than 1 day that takes forever, no one likes it Having your money withheld is something that Should not be.

I Personally know that many have Things Against this casino , Others don't , I See that as the doctors, I Remember that my children's Pediatrician is a Man who Knows a lot, I Trust his Professional judgment because he is based on books and not in conferences or symposiums or experiential things, but there are people who say that it is not updated, but you cannot update yourself after what some can say or do, you believe in what is in the books, and the Books for me It is something for sure, something like that happens with my trust with the casinos, and that is why I speak with that Property, as I have said on some occasions, only in 5 casinos or maybe less is where I have fulfilled this requirement, but I have done it because They are casinos that give me confidence, and although nothing is certain in this life, I know that there is a possibility that the data will be leaked, and for everything as for everyone it represents a danger, but it is already a decision that I made, so I speak well of this casino.

[kingbj21]

Promised Rewards
https://talkimg.com/images/2023/09/21/6pusZ.png

How can you use this screenshot below as evidence that the team promised you a reward? The support cleared stated that they will send you a promotion once there’s available for you. It’s not a promise but rather just an FYI for an upcoming promotion if there’s available for you. It’s a general reply to tell that there’s no promotion available for you.

Your case is quite peculiar and very hard to prove if there's really improper handling since your concern is about promotion reward. Many user will surely gangbang you here because they are promoting this casino while your issue is not a clear case of scam attempt. It's more prmotion restrictions if I interpret it properly.

This was the screenshot back in Jan something. I deposited around $10k after that, isn't this considered to be active? This was the promise, they never fulfilled, removed me from freebie Fridays. You can read my interactions on Trustpilot with duelbits to get an idea about this company.

https://www.trustpilot.com/users/63c23af00965aa0012e843d4

[Reatim]

I honestly don't understand how people can be like this ? They already accept everything that is implemented, the casinos are just companies, where one as a player is someone who should remain the favorite because it offers more benefits, advantages, etc.,

people will keep looking for something that will go against thee system , we have seen that in many occasions that gamblers shows no contentment.

but in the end they choose to stay because site like this always go towards players complement .

this is only what the majority should see, and everyone No one surrenders to the demands of Governments , to the demands of anything they demand of them, this is what I have always talked about, even at the Moment it is Difficult to go against a Controlled system,

exactly , that is why we must comply or else do not play at all, because we are obliged to follow the rules and system but we are not forced to play in any , because we are playing as we wanted and we needed.

however there are people , playing who comply with KYC just so as not to lose your money in the favorite casinos, but the new casinos have nothing to Do With it.

I am one who are complying with the KYC and yes i don't need to have argument about that.

In every casino there are always rules, to generate all kinds of order and be able to have Control Now there has been a lot of Talk about the Tos, that you have to be very careful when reading them and expect any type of thing when you have a specific problem, then In this order of ideas, things tend to be very bad when it comes to how to have Healthy Fun , Especially when it comes to security, we cannot look for casinos and platforms that give us insecurity, no, we must do many things to be able to It's like convection that the best is here, for me Duelbits is one of the most complete casinos in terms of the atmosphere, in terms of the games, they have the main games that everyone is looking for, and also the most important thing with a good reputation is a casino which until now I see as impeccable, there is never enough good roll that can and wants to destroy what is well built.

while you mentioned this ,  yet there are still some attacks in their professionalism and capacity to serve their players I don't know the main intention but this has nothing to do with their complete trust and understanding.
we as a regular gamblers and also the one who tries to understand the rules first before playing are the one that makes sense at all.

The majority of players establish a Casino as their Favorite , Perhaps because they play a game that they really like and they feel good playing there, for example in my case with stake.com and bitcasino.io where the slots are for me. better to Play , to have fun , because every weekend they integrate new games, new tasks, or I know how they do it, but they do it, Then this is something that attracts me, so in the case of Duelbtis their tasks are also Striking , and They are the Only 3 casinos where I like to play slots, so as I have established these, it can happen that things with other players like it, for example playing a good game in duelbits and even though many casinos have the same game, the person feel happy in Duelbits, I don't know but maybe you Hate the environment , the Green , Anything , but whatever makes a player feel Comfortable in a casino will stay there and defend their favorite casino always, and good for me Duelbtis He is Among the best , and in this Area that is so Competitive, it is good to have a good Reputation and do Things Well.

not just games that they really love but also those games that they does not but started to love because of the service that casino providing them and that helps a lot of trust and understanding from players to the team, and for me , Duelbits is one of the best in that filled and area.

Well I see this casino for what it is, before being a good business it is a company, they must have many things that they should not and cannot miss, what I have based on my experience here is because it has gone well for me, I have had a couple of problems, but when I contact support things have been pretty good, fast and I haven't had any kind of problem, and I think that this is one of the things that we as gamers always look for, that we had that security for everything, So we should always do things as they are, and tell things with the truth, I am a person who does not like doing KYC, but in fact I also know that for some casinos the way is that, no way, only in casinos My favorites, I have done it, I didn't have any trouble doing it, I have read that in some threads they complain that the KYC takes a long time, maybe when you are going to Withdraw your money and it lasts more than 1 day that takes forever, no one likes it Having your money withheld is something that Should not be.

I Personally know that many have Things Against this casino , Others don't , I See that as the doctors, I Remember that my children's Pediatrician is a Man who Knows a lot, I Trust his Professional judgment because he is based on books and not in conferences or symposiums or experiential things, but there are people who say that it is not updated, but you cannot update yourself after what some can say or do, you believe in what is in the books, and the Books for me It is something for sure, something like that happens with my trust with the casinos, and that is why I speak with that Property, as I have said on some occasions, only in 5 casinos or maybe less is where I have fulfilled this requirement, but I have done it because They are casinos that give me confidence, and although nothing is certain in this life, I know that there is a possibility that the data will be leaked, and for everything as for everyone it represents a danger, but it is already a decision that I made, so I speak well of this casino.

How I wish that your sight and experience will tell others about what and how this casino act. not just because I am their promoter but also a player who in my own experience has nothing to complain.
Yeah there are some small issues that come across but the team keeps answering and solving my problem without longer time.
and like you ? i also have those small sets of trusted casino that I kept playing through all those years and Duelbits is one of those.
not to brag but I am not a Fan of new casinos because I don't wanna double my risk, for them being new and for my money to be completely lose.

[FanEagle]

How I wish that your sight and experience will tell others about what and how this casino act. not just because I am their promoter but also a player who in my own experience has nothing to complain.
Yeah there are some small issues that come across but the team keeps answering and solving my problem without longer time.
and like you ? i also have those small sets of trusted casino that I kept playing through all those years and Duelbits is one of those.
not to brag but I am not a Fan of new casinos because I don't wanna double my risk, for them being new and for my money to be completely lose.

That is definitely 100% my experience here so far as well. People are overreacting about it but the fact that we are seeing it change all this much and getting some complainers shouldn't really change the fact that we are talking about a place that has been running smoothly for a long time as well. I believe that we are going to end up with something that will benefit us a lot better, because the longer this goes smoothly, the better for all the gamblers here.

People may have troubles of course, after all this is a digital place with codes, everything that has codes in them could always end up having some troubles eventually, that is how software goes, but that doesn't mean that it is not going to get fixed neither.

We are going to get it fixed eventually and the results will be a lot better. We should try to focus on how great it is doing as it is right now and all those small issues are resolved most of the time, and quickly as well. So, if you rarely ever see any trouble on a casino and when you rarely end up with it yet it gets fixed very quickly, that means the website is a far better quality than most others out there.

[Findingnemo]

I’m just trying to convey that team can request KYC no matter how shit reason they have because the terms and conditions of their casino states it!

And this is exactly the issue here. They should specify why it's taking so long for his KYC to get processed in order to clear up all confusion instead of providing vague replies and hiding behind their TOS.

Duelbits clearly need to improve in this particular aspect if you ask me.

I don't know what you guys are exactly debating about but as far as I am concerned the specific case was resolved because the user himself stated that he able to withdraw the funds.

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

And didn't show up here after that.

[erep]

I don't know what you guys are exactly debating about but as far as I am concerned the specific case was resolved because the user himself stated that he able to withdraw the funds.

Hi all. I was withdrawn my funds exactly a week later. And there was no answer from them

And didn't show up here after that.

Can we say that the report has been completed and we don't need to prolong the discussion about the report being completed, I believe the team will complete each report and he just needs to wait until the team handles the problem. It seems that he is not an active user and his account is probably just complaining about the problems experienced in this thread, after I noticed that the team was very friendly in responding to their problems, kudos to the team for solving the user's problems.