i have emailed 5mbtc over the past week with horse racing wagers that were incorrectly graded and they just suck at repsonding.
wish this book took their customer more seriously
i have had 2 wagers that were supposed to be refunded according to their rules, due to a scratch horse.
for example so this race
https://fairlay.com/market/14-10-redcar-2/?referral=6c23e3b8-4c4b-4a49-8623-023f48bbade7ANYTHING IS POSSIBLE was scratched at the gate (as confirmed by at the races) and no REFUND WAS GIVEN!
so please provide a refund for this wager
14:10 Redcar 1.920 ON 6 Rathbone 30.000 08/01/2018 09:09 -30.000 08/01/2018 09:30
here is proof of the scratching:
http://www.attheraces.com/racecard/Redcar/01-August-2018/1410here is the 2nd wagers that needs to be refunded
19:10 Wolverhampton 1.628 ON 6 Grey Spirit 9.990 08/03/2018 14:09 -9.990 08/03/2018 14:30
19:10 Wolverhampton 1.169 AGAINST 7 Parting Clouds 58.859 08/03/2018 14:09 -58.859 08/03/2018 14:30
here is the proof of the scratch:
http://www.attheraces.com/racecard/Wolverhampton/03-August-2018/1910. CLUB TROPICANA was scratched here
i mean how long does it take to get a refund? 3 days? 5 days? this support is just horible
i love the book, and onjen from support is great (he says he has nothing to do with email support). but this book needs to get their act together on responding to emails in a timely matter
especially considering i am as a loyal customer as can be!
i also got an email from a person at 5mbtc who told me dont email unless i have 5mbtc in the account so he can deduct
i dont understand, do you guys charge me for misgrades that were supposed to be refunded? i dont get it.
i dont understand their attitude
please dont get me wrong, I TRUST fairplay and will be a loyal customer. but their 5mbtc email needs to be changed. this is no way to give support.