ANTMINER C1 Discussion and Support Thread

[tbolt]

So no one is going to comment on the several users having X's in their ASIC status area and having under powered units?

Several users being you, and one other person who fixed his. What exactly do you want people to do about it?

Chinesesavoir and Mindtrip both had X's in their ASIC status area. And when you have those X's your (guaranteed) hashing power drops. And after changing the voltage, which I've already done to 740, the X goes away but eventually comes back. Now with 2 X's for even less hashing power. What if I wanted to sell in the future and as the specifications indicate 10008GH/s and the unit can't even get to that, then I'm pretty much screwed. I'm just wondering how every is getting 1000TH/s with no problems and I have 6 of them struggling to keep above 950GH/s. I guess I'm just expecting more support and attention like I'm use to with other companies I have purchased from.  

Are you here as a mascot/cheerleader for Bitmaintech or really here for support purposes?

Opentoe - Bitmain has a support system.  I'm in the US and have had a bad S3+ board swapped by their folks in Denver.  Their system worked perfectly.  This thread is not their warranty system, so posting here is not the most effective way to contact Bitmain support.

I have been in contact with him for over 2 weeks now. He repeatedly asks me the same questions and has asked me what my order number was three times. Maybe he's real busy, but really could use some help in the support area. The response times are slow and quick worded. Usually it is 3-4 days before I'll hear from him next.

I keep hearing about this support place in Denver. Multiple times. How do I contact them?

yes can we please get denver contact info again it is scattered somewhere random in 100+ page threads. If I rem. correctly they even have a phone number.

As another heads up - Bitmain have recently upgraded their support capabilities, locations etc.. I'd had the pleasure to use their support services recently and I couldnt be happier, they were brilliant

More details on their new support contacts (if anyone else needs them) :
****************************
Bitmain Technologies
Warranty Department
3700 Quebec Street Suite 100239
Denver, Colorado 80207
USA

Telephone number: 1-844-248-6246

or for the European Region

Bitmain Technologies
department 119,
143 kingston road,
London, SW19 1LJ,
United Kingdom

Telephone Number: +44-020-30024099

For US customers Please include our telephone number 1-844-248-6246 on the shipping label.

and for the European Region

Please include our telephone number +44-020-30024099 on the shipping label.

[Swimmer63]

I know there have been issues but mine has worked well and I'm going to order more.  Right now the C1, even with the cooling kit, is less expensive per Gh/s than almost anything else.

[syscooling]

Well,no one considered like this before,you could try and see whether the temperature is higher than 8 fans for 4 C1s or 3 fans for 1 C1.Now all the wiring harness is new,could be plugged into board directly.

How long is the warranty on the SC-C2 pump? Not sure if I should buy it, because if the pump fails all 4 C1 will be idle.
[/quote]Longer than C1's life.

[syscooling]

my c1 just died.................


psu fan still working psu seems find...

pump and everythhing are dead on c1...........


miner is burning hot to touch on hose fittigs...

guessing pump failed and thermal shutdown etc.

sells like a burnt board in the room too...

damint please nooooo

going to give 20m cooldown and try reboot.

dead dead dead :/

so how do i fix this headache novelty device or get it swapped with the warranty center in Colorado for some s3's

How did you connect?11fans for 6 C1s?

[stonerider]

I placed my order for one C1 on November 26, and Bitmain has NOT shipped it out yet; when do you think it will be shipped?

Thank you!

Stone

[mdude77]

I placed my order for one C1 on November 26, and Bitmain has NOT shipped it out yet; when do you think it will be shipped?

Thank you!

Stone

Bitmain is renown for not updating shipping info until long after it's shipped.  Give it a few days.

M

[ChineseSavior]

my c1 just died.................


psu fan still working psu seems find...

pump and everythhing are dead on c1...........


miner is burning hot to touch on hose fittigs...

guessing pump failed and thermal shutdown etc.

sells like a burnt board in the room too...

damint please nooooo

going to give 20m cooldown and try reboot.

dead dead dead :/

so how do i fix this headache novelty device or get it swapped with the warranty center in Colorado for some s3's

How did you connect?11fans for 6 C1s?

i was only running 1 unit on the 3 fan cooling setup. The pump and fan unit seem to still be working but for some reason 2 of the 4 blades on the c1 are now dead. I will try to contact this warranty dept tomorrow.

Anyone that reads this and has some extra s3 coupons please pm me tonight. They expire in a few hours. I was trying to order through there website accidentally placed the order w the coupons but was not ready. When the order cancelled my coupons did not go back into my account. Again is anyone has any s3 coupons please lmk asap so i do not lose the coupons today.

Thanks

[Tupsu]

Anyone that reads this and has some extra s3 coupons please pm me tonight. They expire in a few hours. I was trying to order through there website accidentally placed the order w the coupons but was not ready. When the order cancelled my coupons did not go back into my account. Again is anyone has any s3 coupons please lmk asap so i do not lose the coupons today.

Thanks

Coupons Validity Time To 2014-12-15 12:10:00
Send your bitmaintech username.

[ChineseSavior]

c1 fixed. One of the rails seems to have died on my rm1k.

Whatever I will get it rma tomorrow and get some other goods while I am there.

[dogie]

c1 fixed. One of the rails seems to have died on my rm1k.

Whatever I will get it rma tomorrow and get some other goods while I am there.

Avoid multi rail PSUs where you can, always a problem.

[ChineseSavior]

c1 fixed. One of the rails seems to have died on my rm1k.

Whatever I will get it rma tomorrow and get some other goods while I am there.

Avoid multi rail PSUs where you can, always a problem.

im guessing it is multi-rail rm1k psu? What is the preferred psu sir?

[mdude77]

c1 fixed. One of the rails seems to have died on my rm1k.

Whatever I will get it rma tomorrow and get some other goods while I am there.

Avoid multi rail PSUs where you can, always a problem.

im guessing it is multi-rail rm1k psu? What is the preferred psu sir?

That's ironic.  The PSU that ships with the S2s is multi rail.  And that's what I'm using for my C1, since it was under powered for my S2 so I put a bigger one in it..

People like the Corsairs for some reason.  I had bad luck with mine.  The EVGAs and Rosewill Lightnings are good PSUs and good deals too.

M

[dogie]

c1 fixed. One of the rails seems to have died on my rm1k.

Whatever I will get it rma tomorrow and get some other goods while I am there.

Avoid multi rail PSUs where you can, always a problem.

im guessing it is multi-rail rm1k psu? What is the preferred psu sir?

RM1000.

[dogie]

People like the Corsairs for some reason.  I had bad luck with mine.  The EVGAs and Rosewill Lightnings are good PSUs and good deals too.

Because they use high gauge wiring for larger models, are fully modular, are perfectly happy @ 100% load in 50C ambient and have crazy long warranties.

[Bastyy]

I bought the C1 2 weeks ago it was $400 back then..
Then I saw last week it was only $375
Now its only $325!?
Why the prices is going down?
Next week will it go down some more?

[mdude77]

People like the Corsairs for some reason.  I had bad luck with mine.  The EVGAs and Rosewill Lightnings are good PSUs and good deals too.

Because they use high gauge wiring for larger models, are fully modular, are perfectly happy @ 100% load in 50C ambient and have crazy long warranties.

Noted. 

I had one Corsair.  It died quickly.  Warranty replacement worked, and I promptly sold the replacement.

I've had multiple Rosewills, have never had an issue.  And they all have crazy long warranties too.

Regardless, Corsairs, Rosewill Lightning, and EVGAs seem to be good.

M

[mdude77]

I bought the C1 2 weeks ago it was $400 back then..
Then I saw last week it was only $375
Now its only $325!?
Why the prices is going down?
Next week will it go down some more?

Can we say overpriced?

M

[ChineseSavior]

I bought the C1 2 weeks ago it was $400 back then..
Then I saw last week it was only $375
Now its only $325!?
Why the prices is going down?
Next week will it go down some more?

Can we say overpriced?

M

bitmain has the best price and most reliable miners on the market. Especially the s3. It's a tank, ad a beast.

@doogie are you saying i should be running the rm1000 because that's what I am running.... It seems like one of the pci-e ports just died so I had to use the last remaining one on the psu.

if not what are you saying i should be running?


Also I bumped my voltage up to 745 no x's .... 1k-1.1k th

[dogie]

People like the Corsairs for some reason.  I had bad luck with mine.  The EVGAs and Rosewill Lightnings are good PSUs and good deals too.

Because they use high gauge wiring for larger models, are fully modular, are perfectly happy @ 100% load in 50C ambient and have crazy long warranties.

Noted. 

I had one Corsair.  It died quickly.  Warranty replacement worked, and I promptly sold the replacement.

I've had multiple Rosewills, have never had an issue.  And they all have crazy long warranties too.

Regardless, Corsairs, Rosewill Lightning, and EVGAs seem to be good.

I've had ~10 Corsair PSUs and not one has failed.

[dogie]

bitmain has the best price and most reliable miners on the market. Especially the s3. It's a tank, ad a beast.

@doogie are you saying i should be running the rm1000 because that's what I am running.... It seems like one of the pci-e ports just died so I had to use the last remaining one on the psu.
if not what are you saying i should be running?
Also I bumped my voltage up to 745 no x's .... 1k-1.1k th

No, RM1000 is the PSU to use.