|
pmatveev
|
 |
February 03, 2015, 09:35:22 PM |
|
It's instant in our case
Not so instant right now. I did another btc -> card withdraw, and its been pending for a while. Okay, to be fair, only a few minutes now, but hardly instant like the previous times. Thought Id try a withdraw outside of banking hours. If it helps its transaction #3775 edit: Im guessing a problem with mychoice. I tried logging in there, but couldnt. I might have forgotten the password, so I tried resetting it, but Im not getting any email (fro mychoice). Tried logging in via card number, but its asking last 4 digits of my SSN, which I never gave (and we dont even have). it's appeared my choice was upgrading it's API, it should be fine now. you can try again just to make sure that it's instant even in non-working hours |
|
|
|
|
pmatveev
|
|
February 03, 2015, 09:36:05 PM |
|
It's instant in our case
Not so instant right now. I did another btc -> card withdraw, and its been pending for a while. Okay, to be fair, only a few minutes now, but hardly instant like the previous times. Thought Id try a withdraw outside of banking hours. If it helps its transaction #3775 edit: Im guessing a problem with mychoice. I tried logging in there, but couldnt. I might have forgotten the password, so I tried resetting it, but Im not getting any email (fro mychoice). Tried logging in via card number, but its asking last 4 digits of my SSN, which I never gave (and we dont even have). And 30 minutes later I got a confirmation mail from mychoice that the card is loaded (also reflected on e-coin website). I suspect pmatveev being online had something to do with that  . always online, shall we do it again just to check if it's instant? |
|
|
|
Puppet
Legendary
 Offline
Activity: 980
Merit: 1040
|
|
February 03, 2015, 09:41:08 PM |
|
Thanks for the quick fix, but not quite fixed it seems.
3776 is now pending.
Well, took a minute or so, assuming you didnt intervene
|
|
|
|
|
|
pmatveev
|
|
February 03, 2015, 09:45:41 PM |
|
Thanks for the quick fix, but not quite fixed it seems.
3776 is now pending.
Well, took a minute or so, assuming you didnt intervene
the thing here is every time you load your card we place an order on exchange to give our clients the best usd/btc rate, most of the time it completes instantly, sometimes a minute or so. we can reduce this time, but price will not be the best thoughts are welcome |
|
|
|
Puppet
Legendary
Offline
Activity: 980
Merit: 1040
|
|
February 03, 2015, 09:48:45 PM |
|
A minute is just fine by me.
But if you are going to launch your android app, you might want to give the customer a choice between "instant" and "normal" or something.
I could imagine queuing at an ATM and not wanting to wait a minute.
Well.. even then hardly,..
speaking of which, eta of the android app?
|
|
|
|
|
|
pmatveev
|
|
February 03, 2015, 09:54:51 PM |
|
A minute is just fine by me.
But if you are going to launch your android app, you might want to give the customer a choice between "instant" and "normal" or something.
I could imagine queuing at an ATM and not wanting to wait a minute.
Well.. even then hardly,..
speaking of which, eta of the android app?
instant and normal mode is what we are currently implementing. re android it's really question about priorities: would you prefer to get EUR card first and then mobile app (given we've got responsive ui, so you can use it from mobile as well) or vice versa |
|
|
|
Puppet
Legendary
Offline
Activity: 980
Merit: 1040
|
|
February 03, 2015, 09:59:49 PM |
|
I think the Euro card would be higher priority to most.
One more thing, you should really edit the first post and put all the info thats spread out thoughout this thread concerning countries, fees, testimonials etc in there in an organised manner so people may stop asking the same questions. And you should put the name of your company in the subject line if this is going to remain the official thread.
Anyway, again kudo's for top notch support.
|
|
|
|
|
|
gosha@e-coin (OP)
|
|
February 03, 2015, 10:19:59 PM |
|
I vaguely remember something about identity verification where we need to upload a picture of our ID on the site? But I can't find anything about now for some reason, how do we remove the 2.5k/year limit again?
lol yeah i could see how the 2,500$$ limit a year would be a problem, i probable spend more than that in a year just for cigarates and beer combined haha  per year? I thought that was a monthly limit? for unverified accounts it's yearly. If you want to increase the limits, need to verify your ID and address |
|
|
|
|
gosha@e-coin (OP)
|
|
February 03, 2015, 10:37:36 PM |
|
I think the Euro card would be higher priority to most.
One more thing, you should really edit the first post and put all the info thats spread out thoughout this thread concerning countries, fees, testimonials etc in there in an organised manner so people may stop asking the same questions. And you should put the name of your company in the subject line if this is going to remain the official thread.
Anyway, again kudo's for top notch support.
thank you - very useful comments will do that shortly to make it easier for everyone to find |
|
|
|
|
dmitrycrypto
|
|
February 03, 2015, 10:42:00 PM |
|
I vaguely remember something about identity verification where we need to upload a picture of our ID on the site? But I can't find anything about now for some reason, how do we remove the 2.5k/year limit again?
lol yeah i could see how the 2,500$$ limit a year would be a problem, i probable spend more than that in a year just for cigarates and beer combined haha per year? I thought that was a monthly limit? for unverified accounts it's yearly. If you want to increase the limits, need to verify your ID and address Another option is to order a new card once you reached the limits. |
|
|
|
|
dmitrycrypto
|
|
February 04, 2015, 10:40:47 AM |
|
Another option is to order a new card once you reached the limits.
What kind of limit: the withdrawal limit ($1000) or lifetime load ($2500) or both? Both of them |
|
|
|
|
DARKANGEL6415
|
|
February 04, 2015, 05:12:15 PM |
|
It's instant in our case
Not so instant right now. I did another btc -> card withdraw, and its been pending for a while. Okay, to be fair, only a few minutes now, but hardly instant like the previous times. Thought Id try a withdraw outside of banking hours. If it helps its transaction #3775 edit: Im guessing a problem with mychoice. I tried logging in there, but couldnt. I might have forgotten the password, so I tried resetting it, but Im not getting any email (fro mychoice). Tried logging in via card number, but its asking last 4 digits of my SSN, which I never gave (and we dont even have). ewww does not sound like you in a good place right now puppet, hope that issue gets resolved and everything works out ok and you can continue ussing the card |
|
|
|
|
dmitrycrypto
|
|
February 04, 2015, 05:30:04 PM |
|
Another option is to order a new card once you reached the limits.
What kind of limit: the withdrawal limit ($1000) or lifetime load ($2500) or both? Both of them You mean both limits have to be reached and the card has to be empty? That's correct |
|
|
|
|
fenghush
|
|
February 05, 2015, 11:45:50 AM |
|
I vaguely remember something about identity verification where we need to upload a picture of our ID on the site? But I can't find anything about now for some reason, how do we remove the 2.5k/year limit again?
Please send ID and proof of address to support@e-coin.io, we will add an option to upload documents in a few days Do you have PGP key I can use? Sending sensitive documents unencrypted over e-mail is not such a good idea. |
|
|
|
|
DARKANGEL6415
|
|
February 06, 2015, 03:14:28 AM |
|
I vaguely remember something about identity verification where we need to upload a picture of our ID on the site? But I can't find anything about now for some reason, how do we remove the 2.5k/year limit again?
Please send ID and proof of address to support@e-coin.io, we will add an option to upload documents in a few days Do you have PGP key I can use? Sending sensitive documents unencrypted over e-mail is not such a good idea. whats is that thing you talking about pgp is it some kind of encryption for emails or other files. Never heard of it and am on phone to lazzy to deal with wireless cellphone slow speeds  |
|
|
|
|
syamster
|
|
February 06, 2015, 11:21:59 AM |
|
Is this Card works in India, no other cards are working in India currently, like OKPay card etc... So can you confirm, is this card works in India or Not
Unfortunately we cannot deliver cards to India. That is a limitation of the issuing bank, apparently caused by regulations in India Oh... ok thankyou... very sad... because of the limitations and rules...please inform me when you can... lot of indian people are waiting for this type of Debit Cards |
|
|
|
|
wdl1908
|
|
February 06, 2015, 04:41:29 PM |
|
Maybe I missed it somewhere.
If we order a card now the USD one can it be converted to a EUR/Multi later on?
|
|
|
|
|
|
gosha@e-coin (OP)
|
|
February 06, 2015, 04:56:41 PM |
|
Maybe I missed it somewhere.
If we order a card now the USD one can it be converted to a EUR/Multi later on?
If you order the USD one now, it will remain a USD card, can't change the physical piece of plastic later. You will be able to order the EUR one rather soon and the multi-currency one a bit later. The benefit of getting the USD card now is that it costs $10 while in beta, whereas when the other cards are released and we move out of beta, the price of the card will be $17 |
|
|
|
|
wdl1908
|
|
February 06, 2015, 05:00:26 PM |
|
Maybe I missed it somewhere.
If we order a card now the USD one can it be converted to a EUR/Multi later on?
If you order the USD one now, it will remain a USD card, can't change the physical piece of plastic later. You will be able to order the EUR one rather soon and the multi-currency one a bit later. The benefit of getting the USD card now is that it costs $10 while in beta, whereas when the other cards are released and we move out of beta, the price of the card will be $17 Thx ordering one now. Damn BTC blockchain is slow it took more than an hour to get the funds there. |
|
|
|
|
|
pmatveev
|
|
February 06, 2015, 05:05:21 PM |
|
Maybe I missed it somewhere.
If we order a card now the USD one can it be converted to a EUR/Multi later on?
If you order the USD one now, it will remain a USD card, can't change the physical piece of plastic later. You will be able to order the EUR one rather soon and the multi-currency one a bit later. The benefit of getting the USD card now is that it costs $10 while in beta, whereas when the other cards are released and we move out of beta, the price of the card will be $17 Thx ordering one now. Damn BTC blockchain is slow it took more than an hour to get the funds there. just ordered a card for you, should be delivered withing 5 working days (might be less, it's quite fast in Europe) |
|
|
|
|
