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pmatveev
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October 05, 2015, 05:55:01 PM |
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apparently its not just loading. I cant pay with my card either, neither online nor at a POS.
This is not good for the e-coin company. Lot of mess here, and isolating users fund is not good. I think that by today this should be fixed as it is Monday and everything should be solved, maybe you got an email from them right? we are not isolating user funds, you can always transfer them if you want. The problem with card processing unfortunately still exists. I want to apologise for service disruption this week, we still waiting for MyChoice to sort out the issue they've got. Will keep you posted |
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pmatveev
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October 05, 2015, 05:56:31 PM |
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Nice one. But already have enough on my bitcoin wallet. Can i transfer my some BTC into this debit card if i purchase it !  sure you can, please have a look at fees and limits |
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tmltd
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October 05, 2015, 06:22:05 PM |
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First this post: apparently its not just loading. I cant pay with my card either, neither online nor at a POS.
the card should work fine nowand then after that follows this: we are not isolating user funds, you can always transfer them if you want. The problem with card processing unfortunately still exists.
I want to apologise for service disruption this week, we still waiting for MyChoice to sort out the issue they've got. Will keep you posted
I don't get it.... What functions are working and what not... (loading card, POS tx, ATM tx, online tx ...) is this a general problem or only for some users CC? Please clarify. |
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pmatveev
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October 05, 2015, 06:34:49 PM |
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card loading is not working, everything else is working as usual.
ETA for loading is tomorrow morning
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Puppet
Legendary
 Offline
Activity: 980
Merit: 1040
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October 06, 2015, 11:40:32 AM |
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apparently its not just loading. I cant pay with my card either, neither online nor at a POS.
the card should work fine now Well, yes and no. It worked when I tried a small online purchase yesterday with my EUR card, but when I tried to withdraw some cash today, I got 'card refused' (balance is plenty). Ive not tried at a POS simply because I find it embarrassing to have a card refused at checkout. I figured perhaps I had exceeded the limits on my unverified card, but I did the sums of all ATM transactions (the website is very unhelpful in figuring out totals or how close you are to the limits, I needed to add them up manually), I got to 980 euro, well below the 2500 limit. Even the overall sum is below €2500 So whats going wrong? |
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gosha@e-coin (OP)
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October 06, 2015, 01:32:33 PM |
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apparently its not just loading. I cant pay with my card either, neither online nor at a POS.
the card should work fine now Well, yes and no. It worked when I tried a small online purchase yesterday with my EUR card, but when I tried to withdraw some cash today, I got 'card refused' (balance is plenty). Ive not tried at a POS simply because I find it embarrassing to have a card refused at checkout. I figured perhaps I had exceeded the limits on my unverified card, but I did the sums of all ATM transactions (the website is very unhelpful in figuring out totals or how close you are to the limits, I needed to add them up manually), I got to 980 euro, well below the 2500 limit. Even the overall sum is below €2500 So whats going wrong? EUR 2.500 is the maximum load limit for the card. The maximum ATM withdrawal limit is EUR 1.000; the rest of the balance available to spend at POS or online. Looks like you've reached the card's lifetime ATM limit. Point taken on reflection of the limits in your ledger, will think of ways to make it more convenient |
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gosha@e-coin (OP)
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October 06, 2015, 01:35:39 PM |
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apparently its not just loading. I cant pay with my card either, neither online nor at a POS.
replied to your other post, mate. Looks like the issue may be with the card limits |
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Puppet
Legendary
Offline
Activity: 980
Merit: 1040
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October 06, 2015, 02:40:51 PM |
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ok, I stand corrected, for some reason I had convinced myself the limit was 2500, but its 1000 so that would explain. Ill look in to getting verified; how long does that process typically take?
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pmatveev
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October 06, 2015, 05:06:02 PM |
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ok, I stand corrected, for some reason I had convinced myself the limit was 2500, but its 1000 so that would explain. Ill look in to getting verified; how long does that process typically take?
2-3 days |
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marcotheminer
Legendary
Offline
Activity: 2072
Merit: 1049
┴puoʎǝq ʞool┴
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October 06, 2015, 06:14:55 PM |
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I believe E-coin uses the same card issuer as Xapo and Advcash.
The other 2 cards seem to work just fine, it's strange that this one is having issues.
Since the user are reporting that they are receiving the blank black debit card then it should be the same. But each other xapo advcash and now e-coin have different rates and each of them earn different profit. Now bit-x has made they cards extremely expensive and i don't want other competitive to increase the price. The cost of a Bit-X Named Card is $19.90 (issuance, shipping and activation). The fees are also on par with Xapo debit card fees: https://bit-x.com/guide/bitx-cards |
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prodigy8
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October 06, 2015, 06:24:40 PM |
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Nice one. But already have enough on my bitcoin wallet. Can i transfer my some BTC into this debit card if i purchase it ! To order bitcoin debit card you can order by your bitcoins and no need for paypal or credit card. Transfering your bitcoins to any of these cards takes maybe 1-2 hour until it gets 3-6 confirmation. After that you can use the virtual or physical bitcoin debit card immediately. |
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marcotheminer
Legendary
Offline
Activity: 2072
Merit: 1049
┴puoʎǝq ʞool┴
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October 06, 2015, 06:26:57 PM |
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Nice one. But already have enough on my bitcoin wallet. Can i transfer my some BTC into this debit card if i purchase it ! To order bitcoin debit card you can order by your bitcoins and no need for paypal or credit card. Transfering your bitcoins to any of these cards takes maybe 1-2 hour until it gets 3-6 confirmation. After that you can use the virtual or physical bitcoin debit card immediately. You must preload it first by selling your BTC. |
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prodigy8
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October 06, 2015, 06:30:18 PM
Last edit: October 06, 2015, 08:34:07 PM by prodigy8 |
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Nice one. But already have enough on my bitcoin wallet. Can i transfer my some BTC into this debit card if i purchase it ! To order bitcoin debit card you can order by your bitcoins and no need for paypal or credit card. Transfering your bitcoins to any of these cards takes maybe 1-2 hour until it gets 3-6 confirmation. After that you can use the virtual or physical bitcoin debit card immediately. You must preload it first by selling your BTC. I just mentioned that you should transfer your bitcoin to any of these debit cards in order to use it. If you have virtual card (in case of e-coin) then you can use it to buy/purchase immediately. If not then you should wait for the physical bitcoin debit card to be shipped to you and use it after. |
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ermis1975
Member
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Activity: 198
Merit: 10
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October 07, 2015, 07:58:25 AM
Last edit: October 07, 2015, 08:11:42 AM by ermis1975 |
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Hello. I have problem with loading my e-coin card. Can you fix it? The service is still unavailable.
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TibanneCat
Full Member
Offline
Activity: 210
Merit: 100
BTC > etc
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October 07, 2015, 01:11:36 PM |
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I believe E-coin uses the same card issuer as Xapo and Advcash.
The other 2 cards seem to work just fine, it's strange that this one is having issues.
Since the user are reporting that they are receiving the blank black debit card then it should be the same. But each other xapo advcash and now e-coin have different rates and each of them earn different profit. Now bit-x has made they cards extremely expensive and i don't want other competitive to increase the price. The cost of a Bit-X Named Card is $19.90 (issuance, shipping and activation). The fees are also on par with Xapo debit card fees: https://bit-x.com/guide/bitx-cardsI noticed they reduced the fees this month, seems more competitive now Before they'd charge 0.002 + 1% even for POS sales  Correct me if I'm wrong, they're offering first year free of monthly fee, just like Xapo?? |
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gosha@e-coin (OP)
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October 07, 2015, 03:51:00 PM |
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Hello. I have problem with loading my e-coin card. Can you fix it? The service is still unavailable.
The service is working. If/when you have issues with account, we can only address and solve them if you write to support@e-coin.io from your registered e-mail |
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gosha@e-coin (OP)
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October 07, 2015, 03:54:20 PM |
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I believe E-coin uses the same card issuer as Xapo and Advcash.
The other 2 cards seem to work just fine, it's strange that this one is having issues.
Since the user are reporting that they are receiving the blank black debit card then it should be the same. But each other xapo advcash and now e-coin have different rates and each of them earn different profit. Now bit-x has made they cards extremely expensive and i don't want other competitive to increase the price. The cost of a Bit-X Named Card is $19.90 (issuance, shipping and activation). The fees are also on par with Xapo debit card fees: https://bit-x.com/guide/bitx-cardsI noticed they reduced the fees this month, seems more competitive now Before they'd charge 0.002 + 1% even for POS sales Correct me if I'm wrong, they're offering first year free of monthly fee, just like Xapo?? Is your question/comment about E-Coin card or Bit-X? @marcotheminer is being kind enough to promote a different product in the official E-Coin thread, so, if you have questions about his card, better address it to him personally. Thank you for understanding With E-Coin charge there is nothing charged for POS sales, neither by E-Coin (especially no separate BTC charge!), nor by the card issuing bank. Only when you use the card in a different currency, but that's the same for every single bank card out there. |
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jt byte
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October 07, 2015, 06:24:53 PM |
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I tried again a few hours later, and I was able to charge and use my card.
FWIW
its bad that the card dont always work, "Service unavailable - try again later" is a little bit problematic if you just filled your car up with gas for example You can use the card all the time, you just cannot top it up all the time. There was a problem with e-coin bitcoin debit cards last weekend Don't know if they have solved it or not yet but that is not good for their clients. Basically they tell you when to use thier service, and if i choose to use it i will use for emergencies and having trouble in this situation sucks. |
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Clint
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October 07, 2015, 06:25:53 PM |
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Look nice, but how are the fees though? I gota wait for someone to try it out and see. |
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marcotheminer
Legendary
Offline
Activity: 2072
Merit: 1049
┴puoʎǝq ʞool┴
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October 07, 2015, 07:01:19 PM |
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I believe E-coin uses the same card issuer as Xapo and Advcash.
The other 2 cards seem to work just fine, it's strange that this one is having issues.
Since the user are reporting that they are receiving the blank black debit card then it should be the same. But each other xapo advcash and now e-coin have different rates and each of them earn different profit. Now bit-x has made they cards extremely expensive and i don't want other competitive to increase the price. The cost of a Bit-X Named Card is $19.90 (issuance, shipping and activation). The fees are also on par with Xapo debit card fees: https://bit-x.com/guide/bitx-cardsI noticed they reduced the fees this month, seems more competitive now Before they'd charge 0.002 + 1% even for POS sales Correct me if I'm wrong, they're offering first year free of monthly fee, just like Xapo?? Correct! |
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