I must say that both Goat/Chaang AND Bitcoin Magazine/its representatives have been acting in an extremely childish manner. I thought Bitcoin Magazine would be something to look forward to. Maybe not.
We have been acting in an appropriate manner for the situation we have been dealing with. It is standard practice in the business world to send official communications over email. It is considered binding and the same as signing a contract. What is inappropriate is Goat posting that email here without so much as a reply to the email address it was sent from. It appears this user is only trying to cause a problem and sensationalism over a non issue. The coins have not gone anywhere and the refund will be processed when it is appropriate to do so.
We have been trying to refund Goat since the 14th and he has not followed any instruction properly this whole time. The first email received from Goat since the 14th, when we first offered a full refund, was the BTC address this morning and nothing else. Him accepting the terms of the refund is required as it would be for anyone else to limit our liability in the future. The actions of this user throughout this ordeal give us only more reason to enforce these terms in this instance.
As for Atlas saying we have bad customer service I would disagree. We have been following standard business practices that a 17 year old wouldn't understand since they have never held a real job. Just look at the only reference to customer service in this thread and you will see that we go above and beyond to satisfy our customers.
All of this should have no bearing on your opinion of the magazine content itself. I am confident that everyone will be satisfied when the first issue is sent out.
PS. He still has sent nothing to the email address except just the receiving address. Not even a reply after all this mess in the forum. I think the mods might want to do some cleaning up in this thread since most of it was off topic and unnecessary. Business matters need to be dealt with through the proper channels and not on the forum. I do not want to see any more posts about this issue in this thread unless we actually don't deliver on what we have said we will do. We have been acting in good faith this whole time and Goat has failed to do so on a number of occasions.
GOAT - REPLY TO EMAILS PLEASE, ESPECIALLY BEFORE POSTING THEM TO THE FORUM. THIS FORUM IS NOT CONSIDERED A VALID MEANS OF BUSINESS COMMUNICATION