EXMO.com Cryptocurrency Exchange [Official Thread]

[Serpens66]

Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital

yes it is entirley crypto capital. NEVER do  an external transfer with cryptocapital!

[1714849391]

1714849391

[1714849391]

1714849391

[1714849391]

1714849391

[1714849391]

1714849391

[bessie123]

Hello, my identy is now verified but my address is stil pending verification. When will this been verified?
Thank you for your kind attention!

Hello, I have submitted all documents for verification process over one month ago, but until now I have not received a reply from your side. Can you please give me an update? My ticket number is: 383140. Thank you!

[wwzsocki]

Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital

yes it is entirley crypto capital. NEVER do  an external transfer with cryptocapital!

This is a life of a crypto trader not only you have to worry about exchanges but even payment processors.

I hope you all will get paid soon and all other issues will be resolved.

This is important to keep posting your deposit, withdrawal and other problems to warn other users.

I strongly believe that they are just overloaded with new clients. They don't expect to grow so fast and now they are not capable to maintain this userbase.

[nycrom]

Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital

yes it is entirley crypto capital. NEVER do  an external transfer with cryptocapital!

This is a life of a crypto trader not only you have to worry about exchanges but even payment processors.

I hope you all will get paid soon and all other issues will be resolved.

This is important to keep posting your deposit, withdrawal and other problems to warn other users.

I strongly believe that they are just overloaded with new clients. They don't expect to grow so fast and now they are not capable to maintain this userbase.

From their offical telegram channel:

In order to increase the level of security of accounts on the platform, deposits and withdrawals of funds are temporarily verified by EXMO specialists.

This means that every transaction from fiat is getting approved by an agent. Damn ...

[petushka]

So many fud is here...The main reason is that people write in case of some issues only. As for me I complained about delays in verification and unavailable visa withdrawals but I had't face any problems except these. Btw, nice UI update. I believe you have a bright future and hope your ICO helps you to succeed

[NaN77]

Пoдcкaжитe a кaк yзнaть дaнныe o тpaнзaкции (Txid) нa вывoд биткoйнa? Bывeл, в кoшeлькe нaпиcaнo "выплaчeнo". Ho ни пoдтвepждeний ни мoнeт нa кoнeчнoм кoшeлькe нeт.
Boт пoявилacь тpaнзa, вижy ee в кoнeчнoм кoшeлькe. Hy тeм нe мeнee, xoтeлocь бы видeть этy инфopмaцию и нa caйтe exmo. Cпacибo.

[petushka]

Пoдcкaжитe a кaк yзнaть дaнныe o тpaнзaкции (Txid) нa вывoд биткoйнa? Bывeл, в кoшeлькe нaпиcaнo "выплaчeнo". Ho ни пoдтвepждeний ни мoнeт нa кoнeчнoм кoшeлькe нeт.
Boт пoявилacь тpaнзa, вижy ee в кoнeчнoм кoшeлькe. Hy тeм нe мeнee, xoтeлocь бы видeть этy инфopмaцию и нa caйтe exmo. Cпacибo.

B иcтopии плaтeжeй (мeню>кoшeлeк), нижe бaлaнca нaпpoтив oпepaции ecть кнoпoчкa Check, нo y мeня oнa нe вeздe дocтyпнa. Ecли дocтyпнa, пepeйдeтe в oкнo тpaнзaкций.

[Exmo]

Dear Support Exmo!
You Alive? any ok? I think exmo platform have many problems because in twitter/facebook very a lot of complaints and in bestchange exchangers monitor I see 114 negative claims!
Please fix the bug in your server soft:

Error 10403: Your transaction confirmation is less than 6, the withdrawal is temporarily unavailable

not work withdrawal EX-CODE, I see this is error after 60 confirmations!

people are afraid to make a deposit on your platform, because you do not allow to withdraw, it's very sad

We are alive.

Please tell us your ticket number. Thank you

[Exmo]

Well Guys EXMO made me register and be proactive in the bitcointalk forums,

Let me share my experience with EXMO so far.
I have registered November 2017 and got verified on the platform for less than 2 weeks using the Live Chat option, that was available before and everything was happening very fast. Support was proactive and gave all details.
During Decemeber when prices went to the sky EXMO user bas increased from 40K daily to 120K daily. They were not prepared with that scale of ppl.
Then on 27-nth December one of their Specialists (CEO) was kidnapped from their office in Ukraine.
Ever since the kidnapping its been a HELL on EXMO platform i suppose this is because they are under investigation, every transaction has to be manually approved deposit or withdraw and guess what not by EXMO alone i suppose police is involved aswell and as we all know Police is slow everywhere in the world.

So for my experience, I exchanged a few Moneros and withdrew them using SEPA Euro through MoneyPolo i recieved my money ( 250 euro ) the next day i saw the message "PAID" in my finance dashboard on exmo.
Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital so i Contacted them they aswered they can cancel my transaction but since the account is not mine on crypto capital while it is EXMO's account their are going to refund how will they know its my money ? So now, one month later still no answer form support i really hope they will atleast refund my account so i can use my money and figure how to get my money out.

So untill now my opinion is -> DON'T USE EXMO untill they fix issues.

Good thing is there is improvements slow but some.

Hi There,

What is your ticket number?

Thank you

[Exmo]

Hello, I have submitted all documents for verification process over one month ago, but until now I have not received a reply from your side. Can you please give me an update? My ticket number is: 383140. Thank you!

Hi, checking your ticket.

[Exmo]

Hi Exmo, my account tells me "Error 10324. Need to confirm the email" anytime I want to do most things.
I opened a ticket and would be happy if you help me out, Your inquiry (381597) was accepted and is being regarded by our Customer Support service.

Hi There,
your issue has been solved.

Best Regards,
EXMO Team

[Exmo]

Hello please solve my ticket #358846. I'm waiting 12 days my money 989 XRP.
trnsaction link https://xrpcharts.ripple.com/#/transactions/F6F1D8978D8F011E318902D42A332FE32649283842FFF3F263E5DE03F045CA46

Hi,
solved.

Best Regards,
EXMO Team

[Exmo]

It's been more than a month since my issues of missing funds.
My issues still have not been fully solved. Because after some refunds, I tried to withdraw EUR again through MoneyPolo, but again the money went missing.

Could you please have a look at my issue and escalate to the corresponding support/tech department to solve this issue for me ?

Issue ticket ID's are #303189 and #318680 (both are more than month old!).

Hi There,

is your issue solved?

[CaNDYMaNa]

Well Guys EXMO made me register and be proactive in the bitcointalk forums,

Let me share my experience with EXMO so far.
I have registered November 2017 and got verified on the platform for less than 2 weeks using the Live Chat option, that was available before and everything was happening very fast. Support was proactive and gave all details.
During Decemeber when prices went to the sky EXMO user bas increased from 40K daily to 120K daily. They were not prepared with that scale of ppl.
Then on 27-nth December one of their Specialists (CEO) was kidnapped from their office in Ukraine.
Ever since the kidnapping its been a HELL on EXMO platform i suppose this is because they are under investigation, every transaction has to be manually approved deposit or withdraw and guess what not by EXMO alone i suppose police is involved aswell and as we all know Police is slow everywhere in the world.

So for my experience, I exchanged a few Moneros and withdrew them using SEPA Euro through MoneyPolo i recieved my money ( 250 euro ) the next day i saw the message "PAID" in my finance dashboard on exmo.
Then on 13.01.2018 i made a new exchange but this time using ZEC, i then withdrew (2060 EURO ) using same method but this time the SEPA transaction went through Crypto Capital, then a few days later i recieved "PAID" and thats it since then nothing has come to my bank account nor is support answering my mails. I believe the issues is with Crypto Capital so i Contacted them they aswered they can cancel my transaction but since the account is not mine on crypto capital while it is EXMO's account their are going to refund how will they know its my money ? So now, one month later still no answer form support i really hope they will atleast refund my account so i can use my money and figure how to get my money out.

So untill now my opinion is -> DON'T USE EXMO untill they fix issues.

Good thing is there is improvements slow but some.

Hi There,

What is your ticket number?

Thank you

Hello my ticket is #377601, I would really appreciate your help in resolving this issue.

[Taylank]

They are alive but not to help out. They are Just earning time.

Here you can find my support team nightmare advanture.
https://ibb.co/j3o8Ln
https://ibb.co/gJgjt7
https://ibb.co/cD9R6S
https://ibb.co/mFpR6S
https://ibb.co/eiWjt7

They are officially kidding as you see. By the way 10 days passed i still couldnt withdraw my XRP’s worth 100 k Usd.

I messaged with Pavel Lerner (CEO of Exmo) and Amir Najafi ( Head of Business Development at Exmo) too.

https://ibb.co/e0pR6S
https://ibb.co/bOBHD7

But there is no solution although they gave promise to check out problem.

As you see every support team messages come from different people and they always ask same questions although i wrote it many times before as you see.

Now i bet EXMO will ask “what is your ticket number ? “ via here to seem interested for peoples problem . I will write down my ticket number to take this chance from your Hands.369086 is my ticket number. I dont want nonsense dialogs anymore. I want solution .

[ManaMan]

They are alive but not to help out. They are Just earning time.

Here you can find my support team nightmare advanture.
https://ibb.co/j3o8Ln
https://ibb.co/gJgjt7
https://ibb.co/cD9R6S
https://ibb.co/mFpR6S
https://ibb.co/eiWjt7

They are officially kidding as you see. By the way 10 days passed i still couldnt withdraw my XRP’s worth 100 k Usd.

I messaged with Pavel Lerner (CEO of Exmo) and Amir Najafi ( Head of Business Development at Exmo) too.

https://ibb.co/e0pR6S
https://ibb.co/bOBHD7

But there is no solution although they gave promise to check out problem.

As you see every support team messages come from different people and they always ask same questions although i wrote it many times before as you see.

Now i bet EXMO will ask “what is your ticket number ? “ via here to seem interested for peoples problem . I will write down my ticket number to take this chance from your Hands.369086 is my ticket number. I dont want nonsense dialogs anymore. I want solution .

If you can't resolve your issue for a long time, why don't you go to the court? Because then they will be obligated to answer and honestly if some exchange was holding 100k worth of my coins I will seek help from the government as this is not just some small play money. Its sad to hear that some exchanges just take ages to respond and all they are doing is giving you nothing and you end up waiting. This is bad for their reputation.

[sskkmm]

Good evening,

My withdrawals was blocked from more than a week now, I tried to contact support but no answer, I've send them emails but also no answer. please help me.

my ticket no. 349915

EXMO Login: sskkmm

Please reply.

It takes now two weeks with no answer and nothing happened.
I need to withdraw my money. But I am stuck.

Dear Exmo Support,

I am still waiting for my problem to be solve. Any update please. Also, my account still not verified.

Please look at my ticket

[teletubo]

I made a 7600 XRP deposit January 5th - One month and one day now. The deposit has not been credited to my account.

https://ripple.com/build/ripple-info-tool/#407ff9a01bc1b5db960f38d4b89cec52889b45c4f415cf55ce66400dc234d44d

I opened a support ticket (308719). They replied asking me for the transaction info (which I gave them all they needed in the first time I opened the ticket). After that, no answer.

January 5th Ripple was priced 3.32 . Now it is priced 0.63 . I lost 80% of its value waiting for this deposit to clear. Or 20.4K USD.

Not cool.

6 weeks now waiting for my 7600 XRP deposit. 42 days. No contact from Exmo.

[MaximeL]

Hi,

Exmo's customer support is catastrophic.
My experience:
- I did a few deposits/withdraw that went very fine
- then an ETH deposit (2 ETHs) never reached my exmo account although the transaction went through and reached Exmo's wallet

It was 15 days ago. I have sent several tickets with all relevant information and proof, I was told to wait, I was told it was transfered to tech team, I was told it would be resolved this week but still nothing and no update. I'm tired.

When Exmo works, it works, but when there is a problem you can't count on their support. You're just there, with your cryptos missing, and you just wait forever. They don't respect their customers, they don't care.

Just in case a miracle happens:
Ticket number: 378444
Tx hash: 0xedffe6085d11445da0d5ff44763d6d6e122a6501ad6255a3e616070554ced26e

Thanks.

[LiamGallagher]

I have been stuck on a btc/doge buy order since yesterday the trade id is 522858030   

ticket number: 355295

Forwarded your issue, soon you will get an answer.
Best Regards,
EXMO TEAM

Please give an explanation that my creditcard withdrawal still isn't fixed..

Hi There,

Our support expert has contacted you please keep going to communicate with our support.

Thank you

They didnt reply at all..

Still no reply or withdrawal, PLEASE HELP

Still no replies on this one..