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[maydna]

I don't know if he have enough employees handling this casino but if they are lacking on workforce then its  good to hire another person to watch those areas where people mostly send their questions and problems since if they put active worker there for sure they cannot receive any hate message came from affected person and they can gain positive reviews in support side if someone is active solving those inquiries and issues happen to their casino.

I do not know either but it seems he does not have enough employees. It is difficult to manage one or two sites simultaneously without help from other people and that needs more time to handle. If he can delegate his jobs, that will help him do something else and not just try to do all things alone. I wonder what he will do in the next update and who knows, he will give some surprise to his loyal members.

[pinggoki]

I do not know either but it seems he does not have enough employees. It is difficult to manage one or two sites simultaneously without help from other people and that needs more time to handle. If he can delegate his jobs, that will help him do something else and not just try to do all things alone. I wonder what he will do in the next update and who knows, he will give some surprise to his loyal members.

Maybe it's time for @lightlord to do some hiring to be able to help him with all the stuff in the website, that's the only way for him to be able to lighten the load and burden that he and his few staffs carry. Hopefully the big surprise will be enough to bolster the waning trust of the people from this casino after his months of inactivity.

[peter0425]

I don't know if he have enough employees handling this casino but if they are lacking on workforce then its  good to hire another person to watch those areas where people mostly send their questions and problems since if they put active worker there for sure they cannot receive any hate message came from affected person and they can gain positive reviews in support side if someone is active solving those inquiries and issues happen to their casino.

I do not know either but it seems he does not have enough employees. It is difficult to manage one or two sites simultaneously without help from other people and that needs more time to handle. If he can delegate his jobs, that will help him do something else and not just try to do all things alone. I wonder what he will do in the next update and who knows, he will give some surprise to his loyal members.

Who knows if he has no employees? there is Zodiac that use to be His assistant as he is also answering some issue specially in technical aspect .

and also lightlord had been handling those sites for more than 8 years so why questioning His capacity to manage his businesses?

maybe there are something that cannot be handled but now that His back i guess everything will be in place .

[ultrloa]

I don't know if he have enough employees handling this casino but if they are lacking on workforce then its  good to hire another person to watch those areas where people mostly send their questions and problems since if they put active worker there for sure they cannot receive any hate message came from affected person and they can gain positive reviews in support side if someone is active solving those inquiries and issues happen to their casino.

I do not know either but it seems he does not have enough employees. It is difficult to manage one or two sites simultaneously without help from other people and that needs more time to handle. If he can delegate his jobs, that will help him do something else and not just try to do all things alone. I wonder what he will do in the next update and who knows, he will give some surprise to his loyal members.

Who knows if he has no employees? there is Zodiac that use to be His assistant as he is also answering some issue specially in technical aspect .

and also lightlord had been handling those sites for more than 8 years so why questioning His capacity to manage his businesses?

maybe there are something that cannot be handled but now that His back i guess everything will be in place .

We can say everything is well for that years span but we know there are unpredictable issues that might possibly happen and we see some of it occur when lightlord have issues outside so I guess for betterment of all and to ease the worry of player or end up this discussion about hiring another worker maybe this should be look at by him since its important to have additional work force to handle certain unwanted scenarios.

[Findingnemo]

Snip...

Can you please stop talking about hot wallet and the same old story over and over again that happens in this thread? The owner has responded already that it is fixed.

Has it personally affected you today? If not, then do not keep bringing it up. We were talking about autobetting and you changed the subject 

Well, I would say this is still a temporary fix because he has to do it all the time and what happens if he fell sick again ( I hope it never happen) just for the assumption though. I bring it just to remind that its time for an update to the casino and its time to make some automation in their system so there won't be any drop in the traffic into the site.

[panjul07]

but there is a big reason why every dice game has autobet. I have never seen a site that offers dice and does not offer autobet. I believe the very first BTC dice site even had auto.

I can mention a name of 8 years old + casino (older than Bitvest) where the dice game has no auto bet feature.
The casino start with C, so you can try to explore this forum and find it out 

Snip...

Can you please stop talking about hot wallet and the same old story over and over again that happens in this thread? The owner has responded already that it is fixed.

Has it personally affected you today? If not, then do not keep bringing it up. We were talking about autobetting and you changed the subject 

Well, I would say this is still a temporary fix because he has to do it all the time and what happens if he fell sick again ( I hope it never happen) just for the assumption though. I bring it just to remind that its time for an update to the casino and its time to make some automation in their system so there won't be any drop in the traffic into the site.

Yes it seems to be temporary as usual, IIRC the issue was happening even before Lightlord having health issue due to vaccination.
The only way to have it fully fixed is that Lightlord should refill the hotwallet regularly before it is getting emptied.
 

[Tellek Garing]

Snip...

Can you please stop talking about hot wallet and the same old story over and over again that happens in this thread? The owner has responded already that it is fixed.

Has it personally affected you today? If not, then do not keep bringing it up. We were talking about autobetting and you changed the subject 

Well, I would say this is still a temporary fix because he has to do it all the time and what happens if he fell sick again ( I hope it never happen) just for the assumption though. I bring it just to remind that its time for an update to the casino and it's time to make some automation in their system so there won't be any drop in the traffic into the site.

I think Lightlord is an experienced casino operator, for him to have operated two gambling sites at the same time for a long time he should know how better to take care of health issues but feedback is the best way to keep upgrading any platform. The site needs to win the confidence of its players back by becoming more active on the forum.

[Shamm]

Snip...

Can you please stop talking about hot wallet and the same old story over and over again that happens in this thread? The owner has responded already that it is fixed.

Has it personally affected you today? If not, then do not keep bringing it up. We were talking about autobetting and you changed the subject 

Well, I would say this is still a temporary fix because he has to do it all the time and what happens if he fell sick again ( I hope it never happen) just for the assumption though. I bring it just to remind that it's time for an update to the casino and it's time to make some automation in their system so there won't be any drop in the traffic into the site.

In my opinion In this case light lord must hire some person/ a friend to manage the casino if he will be sick again or on vacation to avoid technical issues again. There are too many ways to prevent this kind of situation but it's up to light lord. But I believe that this issues will happen because of an unpredictable, illness came to the owner of this casino.
It's nice to we that this casino will be okay again.

[dezoel]

I don't use auto bets because I feel the adrenaline will be less with the auto rolls but it different for every individuals. Bitvest is pretty decent casino which is here for very long time but only in the recent times they are having difficulties related to withdrawal process due to exhausted hot wallet which is also happening for a legitimate reason I beleive so no need to panic if you are okay with your experience there.

Yeah of course it is different,,, but there is a big reason why every dice game has autobet. I have never seen a site that offers dice and does not offer autobet. I believe the very first BTC dice site even had auto.

Can you please stop talking about hot wallet and the same old story over and over again that happens in this thread? The owner has responded already that it is fixed.

Has it personally affected you today? If not, then do not keep bringing it up. We were talking about autobetting and you changed the subject 

The very first website was satoshidice and they did not have any autobet. In fact they didn't even have off-chain gambling, it was on-chain which means that you sent money to an address and it sent money back to you if you win and kept your money if you lost.

That is what the dice game started from, satoshidice being as primitive as it gets compared to this day. After that just-dice and primedice started and they were off-chain for the first time, but they didn't have automatic betting on their first version, then they developed quickly and implemented the autobetting feature. In fact they didn't have it for a while so that is why seuintjie built an autobet bot for those places that didn't have any.

Now, obviously all of them have it and I use it frequently when I gamble because I know what I am going to do and I do not want to change my strategy mid gambling so I use the bot to take the emotions out of gambling to be more safe.

[Renampun]

...

...

I think Lightlord is an experienced casino operator, for him to have operated two gambling sites at the same time for a long time he should know how better to take care of health issues but feedback is the best way to keep upgrading any platform. The site needs to win the confidence of its players back by becoming more active on the forum.

getting sick is human and it's really not a big deal imo...

I have joined the Bitvest signature campaign for several months and have never been not paid even though the payment is a little late. operating two big gambling sites is not an easy thing, lightlord is really great. As soon as the signature campaign resumes I'm sure trust in him will grow again.

[leea-1334]

Great explanation dezoel! I was told by someone before who supposedly played at satoshidice and he claimed he did millions of rolls autobetting but I guess this was much later on as you said OR maybe he used the famous Seuntje.

Well, I would say this is still a temporary fix because he has to do it all the time and what happens if he fell sick again ( I hope it never happen) just for the assumption though. I bring it just to remind that its time for an update to the casino and its time to make some automation in their system so there won't be any drop in the traffic into the site.

I respond to this the way I will respond to so many posters here. It is perfectly all right to bring up issues, but posting about it over and over again does not help in any way, 1 or 2 people made the point very well, but 50 people (who are not even users) repeating the post is just sharing their opinion which nobody asked for. Especially like you did, we were discussing autobetting and then you changed the subject back to the most non-constructive post ever beating a dead horse.

To everyone who keeps repeating I say, as a daily user:

Has it personally affected you today? If not, then do not keep bringing it up.

I can mention a name of 8 years old + casino (older than Bitvest) where the dice game has no auto bet feature.
The casino start with C, so you can try to explore this forum and find it out 

Damn really,,, I had no idea, starts with "c" hmm well is it a dice site or a casino with dice? Casinos very rarely have autobet the way dicesites have!

[aioc]

I have joined the Bitvest signature campaign for several months and have never been not paid even though the payment is a little late. operating two big gambling sites is not an easy thing, lightlord is really great. As soon as the signature campaign resumes I'm sure trust in him will grow again.

It's not the signature campaign actually that makes people trust a casino, it's just a part of it, no issue on withdrawal and addressing all complaints, and interacting with the community that's what builds a reputation, in fact, we have one casino that is running a signature campaign but all participants and the admins are tagged, let Lightlord resolve all issues interact with the community then do a campaign later, by the way, I'm also part of the campaign for over a year, I like him to run a campaign again but let the community feel that he is back or the team are on track again.

[Tellek Garing]

until when transactions for withdraw in bitvest always manual and this very uncomfortable,,,,,

We were running it lower in hot than normal after the site was brought back online. It should be fairly quick for withdraws in general.
The hot wallet is more topped off now, so things should be getting back to normal.

Such exciting news from the site owner himself lots of us from the forum have been expecting you to come back and good to know everything is under control and site operation will resume soon, am looking forward to when to be able to enjoy the great service from Bitvest. Good luck and keep safe and healthy.

[stepwilli]

I think Lightlord is an experienced casino operator, for him to have operated two gambling sites at the same time for a long time he should know how better to take care of health issues but feedback is the best way to keep upgrading any platform. The site needs to win the confidence of its players back by becoming more active on the forum.

getting sick is human and it's really not a big deal imo...

I have joined the Bitvest signature campaign for several months and have never been not paid even though the payment is a little late. operating two big gambling sites is not an easy thing, lightlord is really great. As soon as the signature campaign resumes I'm sure trust in him will grow again.

It is a big deal because it is not just a normal sickness but it was covid and it affected him brutally. The injections have made him more suffer and this makes hard for him to make a proper communication but he has no bad intention on his casino or to his costumers.

As soon as he recovered he will solve all the on going issues and he promise that he will try his best for the casino to run in a smooth condition because he himself is also sick of repeated complaints from the people that are hard headed or does not have a patience to wait after they have given an instruction of what to do. We know lightlord very well, our trust is still high and wont fade easily.

[sunsilk]

I need help! I have not received a response from the admin for 6 days! I write to support and email! and they don't answer me! My problem is that I forgot the pin code for withdrawing funds! and no one wants to help me! admins answer me! I have been waiting for a reply from you for 6 days

There's been a problem recently with the slow support response. Send them again a message of your problem. 6 days is already enough to have your first message have a follow-up.

Write them a new message and maybe your older message have been covered by newer messages that's also sending them their problems to the admins, moderators or supports.

[coin-investor]

I need help! I have not received a response from the admin for 6 days! I write to support and email! and they don't answer me! My problem is that I forgot the pin code for withdrawing funds! and no one wants to help me! admins answer me! I have been waiting for a reply from you for 6 days

There's been a problem recently with the slow support response. Send them again a message of your problem. 6 days is already enough to have your first message have a follow-up.

Write them a new message and maybe your older message have been covered by newer messages that's also sending them their problems to the admins, moderators or supports.

  https://prnt.sc/26p0oob      I also email

This is not good, customer support is very important for any casino, Bitvest seldom get a complaint like this about Pin code, send PM to Lightlord or Zodiac but posting it here and bumping it will send an alarm to the admin, I hardly forgot my withdrawal  pin code because this very important
you will have to undergo KYC or verification that you are the real owner and the one withdrawing the money.

[Renampun]

I have joined the Bitvest signature campaign for several months and have never been not paid even though the payment is a little late. operating two big gambling sites is not an easy thing, lightlord is really great. As soon as the signature campaign resumes I'm sure trust in him will grow again.

It's not the signature campaign actually that makes people trust a casino, it's just a part of it, no issue on withdrawal and addressing all complaints, and interacting with the community that's what builds a reputation, in fact, we have one casino that is running a signature campaign but all participants and the admins are tagged, let Lightlord resolve all issues interact with the community then do a campaign later, by the way, I'm also part of the campaign for over a year, I like him to run a campaign again but let the community feel that he is back or the team are on track again.

what you say is true, let the community judge...

lightlord and his team must have had a way of how to restore the community's trust in them, how to maintain a reputation for years is not easy, don't let it be a little misunderstanding that reputation disappears in an instant.

[$crypto$]

I have joined the Bitvest signature campaign for several months and have never been not paid even though the payment is a little late. operating two big gambling sites is not an easy thing, lightlord is really great. As soon as the signature campaign resumes I'm sure trust in him will grow again.

It's not the signature campaign actually that makes people trust a casino, it's just a part of it, no issue on withdrawal and addressing all complaints, and interacting with the community that's what builds a reputation, in fact, we have one casino that is running a signature campaign but all participants and the admins are tagged, let Lightlord resolve all issues interact with the community then do a campaign later, by the way, I'm also part of the campaign for over a year, I like him to run a campaign again but let the community feel that he is back or the team are on track again.

what you say is true, let the community judge...

lightlord and his team must have had a way of how to restore the community's trust in them, how to maintain a reputation for years is not easy, don't let it be a little misunderstanding that reputation disappears in an instant.

Maybe there will be good news going forward that the signature campaign will launch soon, Heisenberg_Hunter has designed the thread and will be launching soon by Brainboss I saw this on the Archival Heisenberg_Hunter board. Bitvest and 777Coin

Maybe lightlord will finish his reputation because I was also a part of this campaign, but let's wait for the good news, hopefully in the near future we can experience what they have to say.

[rodskee]

I need help! I have not received a response from the admin for 6 days! I write to support and email! and they don't answer me! My problem is that I forgot the pin code for withdrawing funds! and no one wants to help me! admins answer me! I have been waiting for a reply from you for 6 days

There's been a problem recently with the slow support response. Send them again a message of your problem. 6 days is already enough to have your first message have a follow-up.

Write them a new message and maybe your older message have been covered by newer messages that's also sending them their problems to the admins, moderators or supports.

  https://prnt.sc/26p0oob      I also email

Instead of many issues , why not direct PM @lightlord or @Zodiac ? they are getting online mostly now so for sure they will manage to answer or address your issues directly .
i believe that recently the site is down and i think they are still working for some things and update , and also they may be working in the support issues as this has been the problem since last year.
because lightlord confirmed recently to be more active so yes try to PM them here in bitcointalk .

[acroman08]

I wrote to them a lot! and here in a personal letter! and in support! and in the chat and personally wrote! but I have not received an answer anywhere for 7 days

nothing really you can do other than wait. it's good that you posted here too in order for your issue to get more exposure. lightlord just recently came back and there might be a lot of things they need to do/finish hence the response is slow but I still think not replying for a week is unreasonable and unprofessional. I hope they get to you and fix the problem.