Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

Thank you Yankee, the first order is OK. Could you take a look at the second one:

Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

The status still reads as loading and not completed.

Hi Yankee,

    Do you need more info? As I said, my orders are:

Quote ID: f31d8bb5-ac15-4669-8a88-5d9ba4181bb3
Quote ID: 6350e153-0e86-4cdd-828e-37a4f9082566

Thank you.

Processed!!

Hey, I processed it!

Looks like we have an issue with Boleto, they dont notify us of an order.

We will fix this tonight

DUDE! Thanks for the fast response.... But that code does NOT work! When I enter it as described it says
"This code cannot be redeemed (non existing or already used)"

So did you send my funds to someone else and they already redeemed that code? I just want my money!

Hey,

We sent you the code but you pasted it in these forums!

There is a good chance now that someone else redeemed it.

I will try and freeze the account

Charlie

[1715642018]

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[TheDarkBanker]

I am having this same problem. I transferred through you to MtGox on Thursday and still have not received my money as of today, 4 days later. Where is my money!? This is really starting to agitate me! Are you going to compensate me for how much I've lost in bitcoin compared to USD? Bitcoin has gone up a lot as you know in the last few days and I've lost out because of your error.

This is what I received in your confirmation email:

OrderID: 237a4342-ea13-4249-8406-5b98fbf1341c
EventID: 6d9badd4-408b-4e65-b302-418f3359bf99
DestAccount: 304386
QuoteID: b2ed0c1b-afd9-4685-8fed-f25b872f9f96
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1364521241.24
APIResponse: MTGOX-USD-ZM84T-WKSJ3-YLDY7-14600

I'm still waiting on that old order for $20 on march 18th too.

Funny thing was the delay was for BTC address.....

You can imagine how much I've lost. It's been over a week

[murkybtc]

[RESOLVED] My order went through, thanks!!

[TheDarkBanker]

I mean, it's great that today's finally got processed, but that older one....

[err0r_01]

PM message just send Yankee.
I have my wallet synced with the bitcoin network and anxious to receive my deposit BTC. Let my know what you find out about.

[OpenYourEyes210]

First off, the confirmation email you guys sent me clearly states: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" So why I'm now being directed to enter in a code is beyond me..

Secondly, MtGox support told me to try entering that code LONG before I had even created my account here, let alone posted that info. So if someone did steal my code or whatever, it surely wasn't from my posting that reply because when I tried to use it before, long before I had posted any of that information here in these forums, it gave me the same error message, and I have not posted it anywhere else. Just in emails to MtGox support.

[bitspill]

Approaching 3 weeks even with Rachel saying tech support did a manual transfer

$35 Dwolla USD -> mt.gox USD
Order ID: 027f09d3-2aa7-4307-8e67-26cd2bb7be51
The message: Dwolla failed verification - unable to locate

Dwolla paid out but still no funds at mt.gox, no emails either other than the Dwolla confirmation.

Resolved

[Yankee (BitInstant)]

First off, the confirmation email you guys sent me clearly states: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" So why I'm now being directed to enter in a code is beyond me..

Secondly, MtGox support told me to try entering that code LONG before I had even created my account here, let alone posted that info. So if someone did steal my code or whatever, it surely wasn't from my posting that reply because when I tried to use it before, long before I had posted any of that information here in these forums, it gave me the same error message, and I have not posted it anywhere else. Just in emails to MtGox support.

Ok, give me 24 hours. I will find the account that redeemed it and freeze it.

Approaching 3 weeks even with Rachel saying tech support did a manual transfer

$35 Dwolla USD -> mt.gox USD
Order ID: 027f09d3-2aa7-4307-8e67-26cd2bb7be51
The message: Dwolla failed verification - unable to locate

Dwolla paid out but still no funds at mt.gox, no emails either other than the Dwolla confirmation.

Processed!

[OpenYourEyes210]

Thanks a lot for your help Yankee. Sorry if I'm coming off kind of rude, I'm just kind of freaking out here

[URSAY]

downhomedesign, great to hear!   

ILIPA, can you provide me with anymore details about your order?

wwwrothy & Boo360, glad you are taken care of!!! 

Dexter, I hope you can give BitInstant another chance.  You can always contact me personally in the future and it's highly unlikely I will take over 24 hours to respond.

[bitspill]

Approaching 3 weeks even with Rachel saying tech support did a manual transfer

$35 Dwolla USD -> mt.gox USD
Order ID: 027f09d3-2aa7-4307-8e67-26cd2bb7be51
The message: Dwolla failed verification - unable to locate

Dwolla paid out but still no funds at mt.gox, no emails either other than the Dwolla confirmation.

Processed!

Woot, now it's almost to the point I need another temporary market crash to even get a BTC lol

[ILIPA]

downhomedesign, great to hear!   

ILIPA, can you provide me with anymore details about your order?

wwwrothy & Boo360, glad you are taken care of!!! 

Dexter, I hope you can give BitInstant another chance.  You can always contact me personally in the future and it's highly unlikely I will take over 24 hours to respond.

PMed you some more info.

[err0r_01]

URSAY

I'm glad you are helping with this, I was starting to worry.
I send you another PM, because now Mt.gox says
'This code cannot be redeemed (non existing or already used)'  

[chemdog]

First off, the confirmation email you guys sent me clearly states: "We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order" So why I'm now being directed to enter in a code is beyond me..

Secondly, MtGox support told me to try entering that code LONG before I had even created my account here, let alone posted that info. So if someone did steal my code or whatever, it surely wasn't from my posting that reply because when I tried to use it before, long before I had posted any of that information here in these forums, it gave me the same error message, and I have not posted it anywhere else. Just in emails to MtGox support.

Ok, give me 24 hours. I will find the account that redeemed it and freeze it.

Approaching 3 weeks even with Rachel saying tech support did a manual transfer

$35 Dwolla USD -> mt.gox USD
Order ID: 027f09d3-2aa7-4307-8e67-26cd2bb7be51
The message: Dwolla failed verification - unable to locate

Dwolla paid out but still no funds at mt.gox, no emails either other than the Dwolla confirmation.

Processed!

Please do the same for me! I have the exact same problem!!

[URSAY]

bitinstant cost more or less than $3-4?

As with many exchanges, the fees are based on your volume and other factors based on how you use the site and it's features.  You can find the fees clearly listed on the BitInstant website. 

[URSAY]

"We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

this is very misleading... I had no idea I was supposed to use a code? Was I?


please please please tell me I can get my money back..

That was literally all the money I had that I was going to invest in bitcoin. I am broke now.
 
Please have some sympathy. How was I supposed to know APIResponse=Redeemable code?

chemdog I will see what I can find out about your your situation.  Thanks for your patience. 

[chemdog]

"We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

this is very misleading... I had no idea I was supposed to use a code? Was I?


please please please tell me I can get my money back..

That was literally all the money I had that I was going to invest in bitcoin. I am broke now.
 
Please have some sympathy. How was I supposed to know APIResponse=Redeemable code?

chemdog I will see what I can find out about your your situation.  Thanks for your patience. 

Thank you!

[rstephe]

I have used bitinstant many times in the past, but my BTC purchase hours ago has simply disappeared.

At 3:14 PM PDT today I initiated a purchase of $500 in bitcoins. 
Order ID    da438371-f7af-4602-a36c-5036744cf3da
Quote ID    bc68ac29-e5fa-4ffc-b4f0-34b4dd1eba1e
Event ID    671a1964-3965-4c2e-8053-f9d2c5dfb726.

Seven and a half hours later I still have no email confirmation, and the last entry on my order status is stamped Mon Apr 1 22:19:11 2013 UDT (5 min after submission) and reads
674aa029-f0fc-4407-8109-091e2373f4fa MTGox Connection Error. 

I submitted this message to the customer support form on your Website an hour ago but have received no response.

My funds were transferred promptly from Dwolla but seem to be DOA at Bitinstant after the first 10 minutes.  You promise transfers within an hour and we are WAY past that point!  I want the transfer completed or the funds returned ASAP!

I see that I am not the first to have this problem today.  This appears to be unprofessional and I think we all deserve an explanation of what is going on.

[reader31]

Hi


I sent a $499.95 transfer to Bitinstant via moneygram > ZipZap. Got a confirmation mail from zipzap saying that they have received the funds but I havent heard anything from you guys about the status of the transfer. Can you look into this?

Think I have misplaced the order ID, can you track it through my last name? I can pm you any other details that you might need to track down my order and get it transferd.


Thx.

[Luckybit]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

I like the idea of Bit Instant but in practice buying coins through Bit Instant hasn't been easy or Instant. This isn't to say that it's the fault of Bit Instant but more of the partners who in my experience didn't even know what a Bitcoin was and had no clue what they were doing. Getting the money to Bit Instant through the couriers is the only problem.