Official Newbie BitInstant Support Thread (Active Customer Support)

[Juddle-Pumper]

So finally decided to purchase a bitcoin! Decided to go with Bitinstant cash payment so I could have it within an hour or whatever. That was yesterday at 1:30 p.m. Moneygram tells me that it's a problem with zipzap and zipzap tells me it's a problem with moneygram. I know you guys just get payment from zipzap and deposit my bitcoin but any help would be awesome as this is a crappy first bitcoin purchasing experience.

[1ove]

Guess I'll try and see if I can get an answer at this place now. Here's my order ID

72681ace-b0df-4db7-8d62-ff496f7b923b

Sort it out when ever. I'm passing out.

-Josh

[acegik12367]

Hi.  I have used your service several times but after making my payment yesterday.  3/14/2013.  My funds still have not showed up on Bitstamp.

Normally deposits have been instant but this one has been over 27 hours and still no funds.  My account number was correct and I got confirmation from ZipZap.

Any help?

name: mitchfultz
email: mitchfultz @ gmail.com
Order ID: ceb226f2-b969-4ba9-b28f-624cc588d283

Same thing happened to me today. Did you get an email from BitInstant telling you to add the funds with a Mt. Gox Code? I did, but there is no code!

Order ID: 0d6ed0f9-9d64-423f-990e-ac3360abd863

Come on guys, please get this sorted out.

Edit: I see you used Bitstamp, different but probably related issue.

[simonk83]

Is it not possible to transfer gox coupon to BTC-E?   The option seems to be present on the BTC-E site when you select Deposit USD, but there's nothing on the bitinstant site...

I have USD in Gox (well, now it's a bitinstant coupon) that's in limbo now...

[MikeEpps]

I read somewhere that bitinstant is not in fact instant, (specifically dwolla charges) that it can take a day or two . is that true?

[acegik12367]

Is it not possible to transfer gox coupon to BTC-E?   The option seems to be present on the BTC-E site when you select Deposit USD, but there's nothing on the bitinstant site...

I have USD in Gox (well, now it's a bitinstant coupon) that's in limbo now...

Did you actually receive a code, I got an email saying go to Mt. Gox, select add funds, etc., and then to enter a code.

The problem is there was no code in the email! It just says "GoxCoupon: {u'error': u'Must be logged in'}"

Zip Zap confirmed with an email, the new "check status" feature on BitInstant shows the order as complete.

I'm hoping someone from BitInstant will see this and help me.

OrderID: 0d6ed0f9-9d64-423f-990e-ac3360abd863

[levy42088]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

[acegik12367]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.

[bayesian twilight]

Hi,

I have a bit instant issue I'd like support for-

I did moneygram > bitinstant > blockchain wallet and used the form directly from the blockchain website.  The total amt to be paid was for 323.95 for 6.45xxx bit coins. However, bitinstant only sent $118.72/2.508 bit coins.  Why? How can this be corrected?  I have all receipts, transactions numbers, etc.

[bigbro0611]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.

Same problem too, I PM'd Yankee and the other guy my info.

[rastafari33]

So I was told I should post my concern on here,:

Hey guys, so I have done a couple of flawless transactions with bitinstant to mtgox, but today when I did one for a more substantial amount, I had my first problem..

So I deposited my cash to money gram > zip zap, and bitinstant sent me a confirmation email with my goxcoupon.

The only problem was, that instead of providing me the goxcoupon, it simply said "GoxCoupon: {u'error': u'Must be logged in'}"

I have sent a couple messeges to both mtgox and bitinstant support, but haven't herd back, maybe someone can help me out on here since i dont know where else to go..

my orderid is:

OrderID: 0c081dc4-2bd3-4f6b-8d00-d6a32401c097

Confirmed, exact same issue as me.

Same problem too, I PM'd Yankee and the other guy my info.

Same problem with me too! Support team please help me out, under the GoxCoupon field on my bitinstant e-mail it reads "GoxCoupon: {u'error': u'Must be logged in'}". Can you provide me with the correct redeem code? or direct deposit the money? 

Order id: 63b81125-8c45-4d1d-80fd-25d23e74e98d

[Izzy]

I have the same problem.  Cash deposit at Walmart didn't go through for the first time.  I've used it about ten times so far.

Please help with this transfer.  I suppose I need either a MtGox coupon or for you to transfer the money directly into my MtGox account.

Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: dc479115-adc3-4362-9f61-b48a063b6796
 EventID: d6128187-3387-4643-b347-53589f5a59df
 DestAccount: 74833
 QuoteID: ec264926-ef55-4bfa-9018-53cc3c347717
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363563471.46
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $480.05 USD
 

[v0mdragon]

I have the same problem.  Cash deposit at Walmart didn't go through for the first time.  I've used it about ten times so far.

Please help with this transfer.  I suppose I need either a MtGox coupon or for you to transfer the money directly into my MtGox account.

Hey there,
 
This is to notify you that your order has been updated, please find the details below:
 

To Redeem your MTGox Coupon (GoxCoupon field below): Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'.
 In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.
 

OrderID: dc479115-adc3-4362-9f61-b48a063b6796
 EventID: d6128187-3387-4643-b347-53589f5a59df
 DestAccount: 74833
 QuoteID: ec264926-ef55-4bfa-9018-53cc3c347717
 User: SYSTEM
 DestExchange: mtgox
 eventtype: Order executed
 EventSentAt: 1363563471.46
 APIResponse: None
 GoxCoupon: {u'error': u'Must be logged in'}
 FundsSent: $480.05 USD
 

just got the same error. PM'ing Yankee my info

[bitcoiner32]

Just want to say I've used BitInstant multiple times over the last few months and have been very satisfied with their customer service. Thanks

[EarlGray]

I like BitInstant and have used them a few times with no problems. I don't mind paying a little extra for a fast BTC return. However, I am now at the 72+ hour mark waiting for the funds to transfer into my MtGox account. Rachel, w/ BitInstant, replied Friday morning with this message:

 "I apologize for the issue. We had a delay with one of our exchanges that caused some of our orders to get ‘stuck’ in our system. I've forwarded your order information over to our Technical Support department and they are working on directing your funds to your account. Once again, we apologize for the inconvenience and appreciate your patience.

---
Sincerely,
Rachel

Gareth, or anyone with the BitInstant team, can you help me with this??

Here is info on the transaction:

OrderID: 4968b5fd-8bc1-4d0f-be03-591aed5d5ff4
EventID: 92c88a70-9398-4864-acaa-2c77e1cbed81

Thanks,
Earl

[Herodes]

Want to report a couple of things.

1. Last time I sent yuo an e-mail it bounced claiming your inbox was full.
2. This should be removed from https://www.bitinstant.com/api :

Bitcoinica coupon

A method for depositing coupon codes generated over at Bitcoinica
Short name

bitcoinicacoupon
Payment parameters

code
The bitcoinica coupon code - only USD accepted, BTC denominated coupons will cause the order to fail

[Gareth Nelson]

I have sent money via btc-e coupon to bitinstant.The page says order completed but I can not see the money in my account.I have sent 2 support requests but since I did not receive any kind of feedback I was not sure if you had seen the request so  I decided to write here too.

The following mail arrived after the transaction..But as I said I see no money..

OrderID: c02c364f-b228-44cf-9b1f-9f28ff44a262

User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1363450443.67
APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 338869}

If this is your first paypal transaction this is normal, our delivery partners at virwox manually screen first time paypal transactions. If this is not your first paypal transaction then please get in touch.

[Herodes]

I have sent money via btc-e coupon to bitinstant.The page says order completed but I can not see the money in my account.I have sent 2 support requests but since I did not receive any kind of feedback I was not sure if you had seen the request so  I decided to write here too.

The following mail arrived after the transaction..But as I said I see no money..

OrderID: c02c364f-b228-44cf-9b1f-9f28ff44a262

User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1363450443.67
APIResponse: {u'errorCode': u'OK', u'withdrawalErrorCode': u'MANUAL_INTERVENTION_REQUIRED', u'paymentID': 338869}

If this is your first paypal transaction this is normal, our delivery partners at virwox manually screen first time paypal transactions. If this is not your first paypal transaction then please get in touch.

why is mtgox code to btc-e code down ?

[SlimShady]

I've exhausted all means of communication with BitInstant in the past 48 hours. I used all public emails, site form. No reply.
3 days ago I used BitInstant site to deposit MtGox coupon code to BTC-e account. Gox coupon was deposited at BitInstant account and I get "Order execution failed!".

3 days left, no money, no reply. Is it normal for BitInstant?

Order ID: cbc1bbaa-7619-4090-85f9-db68fe2b9d9d

[kaleidoscopic]

My dwolla -> bitcoin address order failed.  Can someone check on it? Thanks.
08b0112a-15ca-4f25-a44a-86164856f046