Official Newbie BitInstant Support Thread (Active Customer Support)

[ilich]

Waiting for my funds to be deposited as well. It's been well over 24 hours.

APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}

[1714739486]

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[Frostasus]

Something must have happened, I still don't have my money, can you please check into it?

Order# 927b5899-9330-40ae-a8e9-318fd42a322 

Quote ID ceef353a-b5bc-4318-85f8-7b66643f95ff

Event ID 363448b3-67d9-44c4-a049-233cef16952a

Wed Apr 3 04:42:18 2013

[FYourself]

What the fuck is going on over at bitinstant? like seriously how high is their volume right now?

[yellowbellypig]

What the fuck is going on over at bitinstant? like seriously how high is their volume right now?

I could be wrong but I highly doubt their volume is high enough to warrant this extremely slow service. Something like this should never take 4-5 days. Ever.

[URSAY]

Hey everyone,

I'm going to try a new method of organization to give you more proper updates on your individual support status, etc.

There are MANY people in BitInstant support working on your issues.  I am personally working on these Bitciontalk users as we speak...

gbf4ever / noname6520 / archimediate / Frostasus /Jge66 / kal31doscope / fallingupwards / Joerg / yellowbellypig / Striker007 / JayTease / FYourself / needbitcoinhelp / ArthurianLegend

If you think you belong on this list please PM me your details.  I will be responding to you PMs with updates to individuals.  PLEASE use the quote button when responding to my PMs so I have all of our communication and info right there in front of me.  Thanks again for your patience and putting up with the new employee.   

-BitInstant Support

[yellowbellypig]

Thank you URSAY.

[dimasmjunior]

Hello guys,

    Can you take a look at my order id: f10e8067­-17ee-­45cc-­8a6c-­5255f2b3377a
    ZipZap confirmed it as successful with account # 329680268.

Thanks.

[J0B00]

I belong on that list as well... I PMed you my info yesterday and have posted on this forum multiple times, the last two which have gotten no response whatsoever... Really getting angry over here!

Quote ID    a34f1338-ae2e-4576-978a-ef9a6f8654f6
Event ID   14d04de4-30d5-494d-b016-e90e77933b01
Fees (inclusive)   2.09%%
Amount you paid   $60.0 USD
Amount you will receive   $58.746 USD
Destination exchange   MtGox
Destination account   M12178879X

Hey everyone,

I'm going to try a new method of organization to give you more proper updates on your individual support status, etc.

There are MANY people in BitInstant support working on your issues.  I am personally working on these Bitciontalk users as we speak...

gbf4ever / noname6520 / archimediate / Frostasus /Jge66 / kal31doscope / fallingupwards / Joerg / yellowbellypig / Striker007 / JayTease / FYourself / needbitcoinhelp / ArthurianLegend

If you think you belong on this list please PM me your details.  I will be responding to you PMs with updates to individuals.  PLEASE use the quote button when responding to my PMs so I have all of our communication and info right there in front of me.  Thanks again for your patience and putting up with the new employee.   

-BitInstant Support

[URSAY]

New list.

gbf4ever / noname6520 / archimediate / Frostasus /Jge66 / kal31doscope / fallingupwards / Joerg / yellowbellypig / Striker007 / JayTease / FYourself / needbitcoinhelp / ArthurianLegend / illch / andrewb / Ace. / ericablabla / rzero / jtheboss95 / dimasmjunior / J0B00

Thanks guys.  

[docwa]

Dwolla to Mtgox

started yesterday stuck at MtGox order loading pls help

Order ID   0484ca29-c9b1-4145-8bcf-afc3c21c8d81
Quote ID   9144ab0e-6563-4463-a9c4-d4ecd8b39ad6
Event ID   c8ba7dd4-c30d-4df4-a0ea-417fe47c6887

[btl-mermaid]

I'm trying to be patient, but I have had same problem. Nothing is showing up in my MtGox account. Please help. Thanks!

Here's the info that was sent to me:
OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

[gauchopuro]

...some of you open multiple tickets, send multiple PMs, emails, forums posts, etc.  I understand that you want your issue resolved but this makes things even harder for us to organize and in turn resolve your issues.  Which is easier to deal with?  A polite line of people or an angry mob?  I understand if some of you are upset but hopefully you can understand my point as well.  

I do understand your point. But as a customer, I don't know which line to stand in. A support ticket I opened hasn't seen any activity for two days. I've sent emails with no responses. Someone with Bitinstant on Reddit suggested that I post to this forum. So, I'm now trying everything to get a response. If there was a well-defined line with visible progress, I would gladly wait in it. I PM'ed URSAY, so hopefully I'm now in that line.

[yellowbellypig]

I'm trying to be patient, but I have had same problem. Nothing is showing up in my MtGox account. Please help. Thanks!

Here's the info that was sent to me:
OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

That code next to APIResponse was your redeemable Mt. Gox code. Unfortunately it looks like someone already redeemed it after you posted it on the forums :/

[jebova2301]

This is in regards to an order that I processed with BitInstant last night:

Quote for MTGox Coupon transaction
Quote ID c0f06ed9-4bdb-4310-be80-10788beaff47
Event ID b32d4f04-26fb-4035-99ad-65c7ba08b038
Quote valid until Fri Apr 5 00:26:18 2013
Fees 9.0% + $1.00 incl. paypal fees
Amount you need to pay $498.0 USD
Amount you w ill receive $453.462848 USD
Expected delivery time(HH:MM:SS) 0:04:00
Guaranteed delivery time (HH:MM:SS) 1:00:00
Destination exchange PayPal

I went ahead with the order, and received the following confirmation:

OrderID: 46a2c72f-3f31-4580-88a3-6c78f3e52fa7
EventID: fc79962c-24eb-4202-ac9e-815500d5d631
DestAccount:
QuoteID: c0f06ed9-4bdb-4310-be80-10788beaff47
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365118334.31
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $453.462848 USD

I wrote to Yankee late last night and asked him to look into this, because I did not receive the funds. And I was especially concerned with the API response of "Insufficient Funds". To his credit, he did write me back last night, and said he would be working on it "now".   But that is the last I heard from him or from BitInstant, and I still have not received the funds. I also tried the live chat, and they were not available at that time of night, and I also wrote to support@BitInstant.com, but received no reply from them. I have been trying live chat since 9AM this morning, but the send button does not seem to be sending anything.

I did not want to complain on this thread, but this is very bad business on their part, and it is obviously very worrisome to me as a customer.

Would someone please look into this and get back to me? Thank you.

I had the same issue.

May as well post my info up for the world to see(minus my email)

Order ID   b9de9787-fb8d-406c-8b34-3de1544b3d27
Quote ID   614a0835-ad1b-4f6a-9042-592bfd62966d
Event ID   0e585293-bece-4a8f-8413-7cc866259184
Fees (inclusive)   9.0% + $1.00 incl. paypal fees
Amount you paid   $499.97 USD
Amount you will receive   $455.26062272 USD
Delivery Deadline   Thu Apr 4 23:40:45 2013
Destination exchange   PayPal
Destination account   jebova2301@iwillatleastblockthispartsospiderscantgrabmyemailwhilespideringaround

Thu Apr 4 22:40:30 2013   6daa405c-8351-44a1-8391-3618dd29bc55   Quote for new transaction
Thu Apr 4 22:40:45 2013   0e585293-bece-4a8f-8413-7cc866259184   New Order
Thu Apr 4 22:41:57 2013   ff16e45b-c254-41bf-a1c1-863182106d70   Gox coupon deposited at BitInstant account
Thu Apr 4 22:41:58 2013   0ab33e29-0445-456c-bac2-a86612c851e8   Order executed - funds deposited at remote exchange

email says:

OrderID: b9de9787-fb8d-406c-8b34-3de1544b3d27
EventID: 0ab33e29-0445-456c-bac2-a86612c851e8
DestAccount: jebova2301@notgonnaputitouthereinanopenforumforspidersandbotstousetospamme
QuoteID: 614a0835-ad1b-4f6a-9042-592bfd62966d
User: SYSTEM
DestExchange: paypal
eventtype: Order executed
EventSentAt: 1365115318.61
APIResponse: {u'errorCode': u'INSUFFICIENT_FUNDS', u'paymentID': 0}
FundsSent: $455.26062272 USD

Sent a message to ursay last night about it. still no word back. Please lemme know what's going on, guys. Thanks.


i really DONT think these guys are scam, since they have helped me with over $3000 in transfers in the last 3 weeks and helped out two of my other friends. I will vouch for them

Forgot to post up last night. My issue was fixed yesterday. Thank you very much, guys. Also, thank you to the admins who unlocked my account to post in this thread before I was supposed to be able to. I greatly appreciate it.

[jankins]

Hello,

I made a transfer to MTGox on 3/29, and it has still not shown up in my account. The BitInstant email I received read:
"We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order"

After about a week, through MTGox support and this thread, I finally figured out that the APIResponse was a coupon code that might have been redeemed within 24 hours, if I'd have known that. I didn't share the code with anyone besides BitInstant within the 24 hour time range (sent it to MTGox after a couple days, because I didn't know what it was and was trying to get help.)

Please help!

OrderID: d71b0d47-e59b-46c2-a42e-a4b81487e869
EventID: 25eaa724-da9c-4317-967d-6a7c13bbed58
QuoteID: 082bd727-74df-4d7d-bc9a-9ce1989d175e
FundsSent: $144.015 USD

[theunjustly]

I read the post about multiple requests, so I'll start off by mentioning that I have already emailed support. Since I have had no reply, I thought I'd post the info here if it helps any.

Order ID   ef48cb40-d80b-4770-b277-90288e7a1109
Quote ID   842f3d35-fe9e-4444-9158-bb96013878af
Event ID   e84f7a88-afab-4557-bac4-d302c81fbb12

The last message in the transaction states: "Dwolla failed second round verification - fraud check failed"

(Lol, I like the messages put in place of the email domain)

[URSAY]

I'm trying to be patient, but I have had same problem. Nothing is showing up in my MtGox account. Please help. Thanks!

Here's the info that was sent to me:
OrderID: a1908995-0792-4ec2-858d-8fe836611a11
EventID: ef781f82-aab0-484d-ae51-ad6197a189a8
DestAccount: M48334309X
QuoteID: bb77eb5f-f72e-48ec-b97b-6e7cc32aa770
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365025434.47
APIResponse: MTGOX-USD-DEKGH-WHPS7-PK63G-65BBA
FundsSent: $120.0125 USD

Added you to my list of people to take care of.  Sorry for any confusion. 

[tripleswag333]

Guys, I am just coming in to post good news and vouch for bitinstant and charlie in particular.

Earlier this week I started a thread in the Newbies section and also posted in this thread.  Relevant details

1. Did a cash transfer from Blockchain.info wallet on April 3, Tuesday around 820am. Got zipzap confirmation email 20 minutes later.
2. Waited and waited, emailed Blockchain and bitinstant support, posted here but heard nothing for 3 full days.
3. Yesterday afternoon my btc finally did arrive, however they did deduct their fee and I believe the exchange rate was off.
4. Emailed charlie from bitinstant and he replied quickly and explained he would make things right, aka refund my fees and give me the accurate exchange rate. I just emailed him the details and hopefully he follows through quickly with the refund of my fees since it took 3+ days instead of 30-60 min.

I went from annoyed to angry to disappointed but then finally I got paid! Keep patient they will make things right eventually!

Hopefully they hire some more support and start answering the phone and replying to emails and live chat requests though!

[JayTease]

I Ordered on Wednesday and have sent several emails without any response.
I have not received any funds in my MTGox Account. I've lost out on a 30-40% jump in prices so far.

Here is the information I received from BitInstant:

We have made a direct deposit into your MTGox account and there is no need to use the coupon system on this order
OrderID: b882724d-4d21-4f6a-88d8-077cdd5e17db
EventID: 7bdb24cf-8946-4f38-a747-cabbc8cbc2ea
DestAccount: 353121
QuoteID: ddf050cd-886b-4751-8fde-3b022f9b452d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365003045.82

I also received an API Response code but can't add it on MTGox.

What happens when you try and add the code?

Hi URSAY,

I get the following error: This code cannot be redeemed (non existing or already used)
If I type in random letters the error is the same.
Unlike a lot of people posting I did originally enter the correct account number, it just took me 2 days to figure out how to add the code.
I haven't shared the code with anyone except BitInstant.

So all I need is a new code emailed or PMed because I didn't use it within the 24 hour time period.

[yellowbellypig]

Quick question, I paid for my btc on the 2nd of April when prices were a good bit lower than they are now, am I going to receive the amount of bitcoins based on the price when I paid?