hello charlie yankee,
you get my email?
> Charlie, customer says the Gox coupon we gave him is invalid.
>
> MTGOX-USD-xxxxxxxxxxxxxxxx61
>
> please direct all future questions and comments to my CEO Charlie at
charlie@bitinstant.com. Only he can help you now. Best of luck!
>
> Seth
>
> ---------- Forwarded message ----------
> From:
> Date: 2013-03-29 15:29:49
> Subject: [CONTACT] xxxxxxxxx - payment not automatic
>
> mt gox account, how can i verify this?
>
> Dear Charlie,
>
> First I want to say my first transaction was flawless.
> My second, well, not so much.
> So I contacted support and they answered quickly,
> within 24 hours, and when I got the code I thought
> my difficulty was over.
> I followed the directions to paste in the code
> and got the message the code was
> non-existing
> Or already used.
> I did not use it and
> I didn't have
> any pending codes.
> As I asked in the live agent ticket
> Where did it go?
> I tried many times with no success.
> I was really happy
> to get the coupon code so I could fund my account
> and be done with this, lesson learned,
> but then, ugh.
> Now I'm level two.
> I'm sure you and I have other things to
> attend to, so my question is,
> How can I verify that the code was issued to my
> Mt Gox account or where did it go?
> I did not get the funds attached to it,
> A bit over xxxx USD.
> Was it ever entered to my account as
> a pending redeem code?
> Waiting for me to copy and paste to
> complete this transaction?
> I'm scratching my head asking what happened to
> the deposit.
> I just would like my deposit credited to my account
> please.
> Knowing what happened is important,
> for both you and I.
> Thank you for your kind attention,
>
ps
it seems i'm not alone in this..
>
I can look further into your issue with an order ID # or other identification info. Thanks!
