Official Newbie BitInstant Support Thread (Active Customer Support)

[Ace.]

OKAY SO THE BIT INSTANT NIGHTMARE CONTINUES! WHERES THE MOTHER FUCKING MONEY BIT INSTANT WAS GIVEN ?! HORRIBLE NONEXISTENT CUSTOMER SERVICE!! IF YOU WANT TO BE SCAMMED AND TAKEN THIS IS THE WAY TO GO. NOW Spending my day on the phone about this seeing what the laws are regarding this issue as its completely unacceptable. BITINSTANT GET YOUR SHIT TOGETHER AND QUIT PLAYING WITH PEOPLES FUCKING MONEY!
WORST OF ALL ITS A WASTE OF TIME. Just remember if anything goes wrong you WILL spend precious hours and days trying to get a sign of life from these people.

Seriously dude, calm down. You need to get laid...

TRUST ME when I tell you dude..... I'm getting more than my share and then some and I'm a chick. I just don't like to be fucked without my consent via BITINSTANT.

the name (mssunshine) should have given that fact away..

Rule 37

[Ace.]

Just checking in to see if any headway was made on my ticket

order ID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3

Thanks URSAY

[delgas]

Ursay, it's been 50 hours.

Is there any indication of when my issue is going to be looked at by support staff?

It's been over 24 hours since a "support ticket" was created for my issue and I have yet to receive any emails from BitInstant support.

I'd like to request that my issue gets escalated to someone who has authorization to send my money that's sitting in your coffers to my bitcoin address, per my order.

BitInstant transactions are supposed to happen "within an hour".  Well, it's now been 50x longer than an hour, and I can't even get a peep out of support.

This is bad business.  Enough with the excuses.

Order receipt
Quote ID    e778fe43-8ed6-4d01-b26e-f280395f260c
Event ID    1f14b79d-b20a-4c96-811f-90c5954a3fed
Fees (inclusive)    3.99%%
Amount you paid    $500.0 USD
Amount you will receive    $480.05 USD
Destination exchange    Bitcoin Address
Destination account    1JMSyCHYx3ae2yTDLVeBxtZYxKXkuyEwid
Order event log
Timestamp    Event ID    Event type
Wed Apr 3 04:05:53 2013   1f14b79d-b20a-4c96-811f-90c5954a3fed   Quote for new transaction
Wed Apr 3 12:46:58 2013   8492a92e-46f8-4c46-9427-23189fc3eec6   New Order
Wed Apr 3 12:45:22 2013   cd6005a2-66b7-497a-beaf-6d8f68a9b8f8   Coinapult Order Loading
Wed Apr 3 12:50:21 2013   29c49933-b158-4dcb-8002-f596410d1e00   MTGox Order Loading

[stcupp]

URSAY,

It has now been 10 days since I made my deposit and multiple attempts at contacting bitinstant support! Last reply I was given said it was fwd to Charlie on Mar 30 and I haven't heard anything back since then! This is getting ridiculous! I want my money! wtf is going on? I see you guys are resolving other peoples issues why isn't mine being resolved?

my order # is 65bea56c-6185-4889-ac36-b5ad8f9edfe1

PLEASE HELP ME!!!!!!!!!!!!!

[noname6520]

yesterday I got this email:

Hello XXXX,

Since you provided your merchant ID instead of your account name/number, you should be receiving a coupon code in your bitinstant order update email shortly. To Redeem your MTGox Coupon, Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'. In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.

---
Sincerely,
Rachel

Of course, no coupon or anything just talk as usual.
I finally reach out (for the millionth time) both by email and in this thread:

It is now 4 hours and I have not received any followup email with any redeemable code.

So then I got this email (more talk):

Hello XXXX,

I apologize for the delay. I'm happy to look up your order in our system but I'll need some additional information. Could you please send me your Quote ID, Order ID or the 9-digit ZipZap account you used to deposit your cash? Once I have that information, I'll be able to find your transaction in our system and assist.

---
Sincerely,
Seth

i sent this back yesterday:

Hello Seth

The Order ID is 0a182dbf-1c10-4216-98f6-83776fd05bb4

since then nothing. The standard endless conversation with no results. Such a joke, so disappointing.

I'm willing to bet that if, after all this effort, I ever get the BC, I will get charged for the service (in which they took my money and held on to it for a period of time that was at their discretion) and also freerolled on the change in BC price.

still no response itt or by email.

[Crastor]

I am checking in on this order that was supposed to be an instant swap between voucherx and mtgox.

Order ID    5d04cb43-2eae-473b-aef9-cbe1a139d95b
Quote ID    dcd83258-eccc-431f-a1e8-ba346462cf19
Event ID    7c6434ef-ddf2-49fd-9d56-f264506734ae

Fri Apr 5 08:31:17 2013   4b95fd64-50e6-46a6-98a0-69aebe3bc942   Quote for new transaction
Fri Apr 5 08:33:19 2013   7c6434ef-ddf2-49fd-9d56-f264506734ae   New Order
Fri Apr 5 08:31:50 2013   588356d4-6f92-445b-b425-ba6e1057f6c6   Order executed - funds deposited at remote exchange
Fri Apr 5 08:31:51 2013   b2ed711a-482f-4240-b05a-ff14ce69f4df   VouchX coupon deposited at BitInstant account

and nothing is happening.

Please advise.

[Cogine]

Just imagine how much higher the price of BTC would be if none of this was going on, Damn.
Oh Well, my info again i guess since no ticket on this end.

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Misappropriated APIResponse Code: {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-xxxxxxxxxxxx', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}

ZipZap Account Number - 524-193-562 or 920-446-697

[caffeineJoe]

Wow it does not end, just amazing how this is going.
One after an other.
So I'm not alone being ignored.

[Mottwally]

Greetings,

It looks like I used the wrong Mt.Gox account number with my last transaction.

Could I just get a code emailed to me?

the event ID is:65c83138-3f51-4f28-96cb-8f05e64246c8

Many thanks

[J0B00]

Hi URSAY,

I already have a ticket open, but I was just curious of the status of my order... I think it's a combination of the Mt. Gox lag, plus I entered the Account # at the top of the Mt. Gox page instead of the one on the Bitinstant funding page...

Quote ID   a34f1338-ae2e-4576-978a-ef9a6f8654f6
Event ID   14d04de4-30d5-494d-b016-e90e77933b01

Any way we can expedite this? Doesn't seem like it'd be that difficult to handle real quick...

Thanks!

[URSAY]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

Hi Charlie,

Is there a slowdown with deposits between Dwolla and Bitistamp using Bitinstant?  Just wondering.  Thanks!

Currently those options may be unavailable but they should be returning soon.  Please check back. 

[URSAY]

Just checking in to see if any headway was made on my ticket

order ID: 83e9b1a7-e3bc-4ce5-ad65-3289a566b8f3

Thanks URSAY

Your ticket is open Ace.

We are still working on a resolution. 

Thanks,
-BitInstant Support 

[err0r_01]

Yankee/URSAY
What is the sataus of my ticket? How many more days I need to wait to see my money?

OrderID: a0b11d2c-8239-4f79-8cff-323dfafb691b
EventID: 0e9bc5b2-1ecb-4006-b541-ed0dec126471

[URSAY]

Ursay, it's been 50 hours.

Is there any indication of when my issue is going to be looked at by support staff?

It's been over 24 hours since a "support ticket" was created for my issue and I have yet to receive any emails from BitInstant support.

I'd like to request that my issue gets escalated to someone who has authorization to send my money that's sitting in your coffers to my bitcoin address, per my order.

BitInstant transactions are supposed to happen "within an hour".  Well, it's now been 50x longer than an hour, and I can't even get a peep out of support.

This is bad business.  Enough with the excuses.

Order receipt
Quote ID    e778fe43-8ed6-4d01-b26e-f280395f260c
Event ID    1f14b79d-b20a-4c96-811f-90c5954a3fed
Fees (inclusive)    3.99%%
Amount you paid    $500.0 USD
Amount you will receive    $480.05 USD
Destination exchange    Bitcoin Address
Destination account    1JMSyCHYx3ae2yTDLVeBxtZYxKXkuyEwid
Order event log
Timestamp    Event ID    Event type
Wed Apr 3 04:05:53 2013   1f14b79d-b20a-4c96-811f-90c5954a3fed   Quote for new transaction
Wed Apr 3 12:46:58 2013   8492a92e-46f8-4c46-9427-23189fc3eec6   New Order
Wed Apr 3 12:45:22 2013   cd6005a2-66b7-497a-beaf-6d8f68a9b8f8   Coinapult Order Loading
Wed Apr 3 12:50:21 2013   29c49933-b158-4dcb-8002-f596410d1e00   MTGox Order Loading

I understand your frustration and I apologize.  Your issue is being looked at and we will contact you when there is more info.  Thanks.  

-BitInstant Support

[URSAY]

URSAY,

It has now been 10 days since I made my deposit and multiple attempts at contacting bitinstant support! Last reply I was given said it was fwd to Charlie on Mar 30 and I haven't heard anything back since then! This is getting ridiculous! I want my money! wtf is going on? I see you guys are resolving other peoples issues why isn't mine being resolved?

my order # is 65bea56c-6185-4889-ac36-b5ad8f9edfe1

PLEASE HELP ME!!!!!!!!!!!!!

I opened a ticket for you personally and it was much less then 10 days ago.  Please be patient while we continue to work on your issue.  Thanks!

-BitInstant Support 

[maxspace321]

Hey URSAY, would you mind putting in a ticket for this order?

ee6cdc10-41f8-4d4f-8a4d-5df496779076

thanks!

[URSAY]

yesterday I got this email:

Hello XXXX,

Since you provided your merchant ID instead of your account name/number, you should be receiving a coupon code in your bitinstant order update email shortly. To Redeem your MTGox Coupon, Log on to https://mtgox.com/. Under 'Funding Options' click 'Add Funds'. In the drop down menu, choose 'Redeem MtGox Code' and paste that code in the field.

---
Sincerely,
Rachel

Of course, no coupon or anything just talk as usual.
I finally reach out (for the millionth time) both by email and in this thread:

It is now 4 hours and I have not received any followup email with any redeemable code.

So then I got this email (more talk):

Hello XXXX,

I apologize for the delay. I'm happy to look up your order in our system but I'll need some additional information. Could you please send me your Quote ID, Order ID or the 9-digit ZipZap account you used to deposit your cash? Once I have that information, I'll be able to find your transaction in our system and assist.

---
Sincerely,
Seth

i sent this back yesterday:

Hello Seth

The Order ID is 0a182dbf-1c10-4216-98f6-83776fd05bb4

since then nothing. The standard endless conversation with no results. Such a joke, so disappointing.

I'm willing to bet that if, after all this effort, I ever get the BC, I will get charged for the service (in which they took my money and held on to it for a period of time that was at their discretion) and also freerolled on the change in BC price.

still no response itt or by email.

You already have a ticket open for you.  We will contact you when we have more info.  Thanks for your patience.  

-BitInstant Support

[URSAY]

Just imagine how much higher the price of BTC would be if none of this was going on, Damn.
Oh Well, my info again i guess since no ticket on this end.

OrderID: a8cb3b5c-45fb-4c76-b1b6-127e40dea270

Misappropriated APIResponse Code: {u'return': {u'xfer': u'805c3370-6c43-4b96-aa62-xxxxxxxxxxxx', u'amount': {u'value_int': u'48005000', u'currency': u'USD', u'display_short': u'$480.05', u'display': u'$480.05000', u'value': u'480.05000'}, u'tx_in': u'00000000-0000-0000-0000-0000000000000', u'tx_out': u'00000000-0000-0000-0000-0000000000000'}, u'result': u'success'}

ZipZap Account Number - 524-193-562 or 920-446-697

Your already have a ticket open.  Please be patient.  We will contact you when we have more info.  Thanks!

-BitInstant Support

[URSAY]

Greetings,

It looks like I used the wrong Mt.Gox account number with my last transaction.

Could I just get a code emailed to me?

the event ID is:65c83138-3f51-4f28-96cb-8f05e64246c8

Many thanks

Opened a ticket for you.  Thanks for your patience! 

-BitInstant Support

[URSAY]

Greetings,

It looks like I used the wrong Mt.Gox account number with my last transaction.

Could I just get a code emailed to me?

the event ID is:65c83138-3f51-4f28-96cb-8f05e64246c8

Many thanks

Sorry...do you happen do have an order ID #?  Thanks!