Official Newbie BitInstant Support Thread (Active Customer Support)

[FYourself]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

[man]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!! Angry Angry
YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU?
YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Angry Angry Angry

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

MTGOX ACCNT NAME: bamman13

[FYourself]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!! Angry Angry
YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU?
YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Angry Angry Angry

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

MTGOX ACCNT NAME: bamman13

wtf dude why are you quoting me?

[man]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

And so now I've sent my MtGox Account Name and all I get back is static ONCE AGAIN!!! Angry Angry
YOU GUYS HAVE NO CONCERN FOR YOUR REPUTATION...DO YOU?
YOU JUST CONTINUE TO MAKE UP STUFF AND THEN WHEN I DO IT......IT'S DEAD AIR FOR ANOTHER THREE DAYS..... Angry Angry Angry

Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

MTGOX ACCNT NAME: bamman13

wtf dude why are you quoting me?

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

[Nachtwind]

Day 4 started..

How giving this complicated process of sending me the money you already redeemed from the goxcode a small push...

OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5

[man]

I HAVE RECEIVED MY FUNDS!!!
AFTER 14 DAYS AND COUNTLESS HOURS, TRYING TO GET THIS DONE......

THAT BEING SAID.......CONSIDERING HOW MUCH THIS HAS COST ME....I CAN'T SAY THANK YOU.

ALSO.....I THINK URSGAY SHOULD BE FIRED!!!

[man]

I HAVE RECEIVED MY FUNDS!!!
AFTER 14 DAYS AND COUNTLESS HOURS, TRYING TO GET THIS DONE......

THAT BEING SAID.......CONSIDERING HOW MUCH THIS HAS COST ME....I CAN'T SAY THANK YOU.

ALSO.....I THINK URSGAY SHOULD BE FIRED!!!

OH & I FORGOT TO SAY THAT, FAILING TO SIMPLY REPOST THAT MY FUNDS WERE RETURNED TO MY MTGOX ACCOUNT......WOULD HAVE BEEN THE PROFESSIONAL THING TO DO.........CONSIDERING THAT YOU DO IT FOR EVERY OTHER PERSON ON HERE!!

SWALLOW YOUR PRIDE & RECOGNIZE.....YOU MADE A KILLING OFF OF ME & THOUSANDS OF OTHERS....BY "HOLDING" THEIR FUNDS!!

PIRATES!!

[FYourself]

I HAVE RECEIVED MY FUNDS!!!
AFTER 14 DAYS AND COUNTLESS HOURS, TRYING TO GET THIS DONE......

THAT BEING SAID.......CONSIDERING HOW MUCH THIS HAS COST ME....I CAN'T SAY THANK YOU.

ALSO.....I THINK URSGAY SHOULD BE FIRED!!!

OH & I FORGOT TO SAY THAT, FAILING TO SIMPLY REPOST THAT MY FUNDS WERE RETURNED TO MY MTGOX ACCOUNT......WOULD HAVE BEEN THE PROFESSIONAL THING TO DO.........CONSIDERING THAT YOU DO IT FOR EVERY OTHER PERSON ON HERE!!

SWALLOW YOUR PRIDE & RECOGNIZE.....YOU MADE A KILLING OFF OF ME & THOUSANDS OF OTHERS....BY "HOLDING" THEIR FUNDS!!

PIRATES!!

chill out man, as least u got your money unlike us

[man]

   chill out man, as least u got your money unlike us
[/quote]

SORRY TO HEAR ABOUT YOUR PLIGHT BROTHER!

HERE IS WHAT YOU SHOULD DO:

RE-POST THE INFORMATION I HAVE POSTED BELOW & PUT YOUR OWN ID #'S ON THE BOTTOM.

ALSO..CONTACT EACH ONE OF THE LINKS AND LET THEM KNOW WHAT'S GOING ON WITH YOUR SITUATION!

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    your numbers here
Quote ID    yournumbershere

[akabmikua]

Hey Bitinstant,
I am Aku Minaj, you haven't yet processed my 'large BTC order'. You already have the support ticket with ID: NEK-JBDME-321

Please process it. The person you told me to contact is NOT responding, its over 8 days from when I sent you the ticket first and my money is still with you!

Email: akabmikua@gmail.com

Please transfer the Bitcoins as soon as possible.
 

I am waiting for them! 

[akabmikua]

Just to add my Order ID and stuff:

My 2 orders were:

https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

They are still NOT delivered. Please process them!

[phamilykid]

I finally learned my lesson and used bitfllor inplace of bitinstant. Granted i have had only 2 screw ups via bit instant but after reading all these complaints i decided to not risk it. it was a drive to a bank of america but other then that it was super smooth.

[corvette77]

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Fees (inclusive)   3.99%%
Amount you paid   $170.0 USD
Amount you will receive   $163.217 USD
Destination exchange   MtGox
Destination account   376187



Loading
Order receipt

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Fees (inclusive)   3.99%%
Amount you paid   $170.0 USD
Amount you will receive   $163.217 USD
Destination exchange   MtGox
Destination account   376187
Order event log

Timestamp   Event ID   Event type
Sun Apr 7 21:34:02 2013   09021d2d-1049-499c-827b-d5916928f6c4   Quote for new transaction
Sun Apr 7 21:56:12 2013   535d9de2-8894-4df3-812b-57b5e76e58fb   New Order
Sun Apr 7 21:57:22 2013   2811d0ff-3488-46db-a44c-8289122b71f1   MTGox Order Loading


Quote for Cash transaction

Quote ID   4fc6b5ed-76b3-4040-b55d-a0d486540d8d
Event ID   09021d2d-1049-499c-827b-d5916928f6c4
Quote valid until   Sun Apr 7 22:34:02 2013
Fees (Not inclusive of ZipZap)   3.99%%
Amount you need to pay   $170.0 USD
Amount you will receive   $163.217 USD
Expected delivery time(HH:MM:SS)   0:04:00
Guaranteed delivery time (HH:MM:SS)   1:00:00
Destination exchange   MtGox


Usray I noticed something with the destination account number some how maybe during the transmission it dropped the first 2 numbers of my account off. My account number for destination is M22376187X. Could this be the problem ? Could you please give me another manual push ?

PUSHED! 

Still nothing Usray when can I expect this issue to be resolved ? I need some answers. I have been waiting since April 7th. Give me something.

[Singlebyte]

Repost

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

[justtired]

I spent some time going through some of these pages (the length of this thread ought to be a warning to us all) and I noticed that several people have had the same issue as me. The exact issue. Some of them  eventully got their issue solved. How they did it is beyound me. Charlie decided to go ahead and keep my money.  This issue was from November of 2012. Now I was very patient for the first few MONTHS, very niuce, as I was told over and over again that my problem would be solved and my money put into my MT Gox account. It finally dawned on me that this was a scam. i sort of gave up, as I was spending to much time and energy for the sum that Bit"instant" stole from me.


I came back here to see how other suckers were faring and to warn you all once again. Then Urslay offered to help. I bit. Apparntly he wants me to do his work for him. Ive already spent countless hours and energy trying to get this issue resolved. I was told it would be. At one point they were going to send me one of those coupon codes for Mt Gox, but that never happened. Apparntly Bitinstant keeps no records of the transactions, and Urslay is incapable of doing a simple search on this very forum to see what the issue is. He wants still more information.

Urslay asked me to send him some info- I sent him 5 pms , stating simply what my prolbem was, full of emails between me and bitintant, with Order ids etc etc. On this very thread, way back in the begining, there is me justtired, asking nicely about my problem. And being told that they were working on it and that it would be resloved, I'd get my money. Then they decided to just keep it.

I've warned you back then, I've warned you for the past ten pages, I'm warning you now. They are a scam and each and every one of you will get burned. Either that or they are increadably incomaptent. I mean, hire more people if your having so many problems? Hire somebody that can do a simple forum search? Hire someone who can reaseach emails, so that a customer that has had an issue for 6 months doesn't have to spend more time trying to get his problem resloved. You guys do the work! I've already worked to earn my money, and I=ve already worked to get my Money back. Your turn.

[justtired]

And to those that got their issues resolved talking about how we are being impatient and dicks- One week of patients is enough, don't you think. You can think can't you? It's been 6 months for me. Congratufucknglations. I suggest you go out immeditly and spend all your money through bitiunstant. Tell me how how that works out for you You'll get burned and you know it.

[seekup]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

Gareth, can you please reply to me? I've been waiting since 4/6 with no word. URSAY promised a resolution or update within 24 hrs on 4/8, but I have received no updates at all.

Here are my details again. At this point I don't even care about the transaction, I just want a refund.

Please help!

Order ID   0924b57f-f8ea-498f-a637-77ef7200bfb6
Quote ID   143d1e28-ba25-4bee-9ed0-adeac7b15438
Event ID   5361f8c4-b593-4faf-a74e-61856ac96dcd
Fees (inclusive)   1.99%%
Amount you paid   $1000.0 USD
Amount you will receive   $980.1 USD
Delivery Deadline   Sat Apr 6 18:44:38 2013
Destination exchange   Bitcoin to email

Sat Apr 6 17:45:57 2013   45f39f48-1262-4835-be1f-29df807c7ebe   Quote for new transaction
Sat Apr 6 17:45:59 2013   145c1b0f-11ad-402f-939d-72d868fbab6a   Coinapult PIN added
Sat Apr 6 17:44:38 2013   5361f8c4-b593-4faf-a74e-61856ac96dcd   New Order
Sat Apr 6 17:44:33 2013   8228dd74-4fe2-4170-9f07-ab4cdd1410ea   Waiting
Sat Apr 6 17:48:33 2013   f4e943c4-8e5c-4de8-a5e0-102a39ee9dda   Dwolla verification begin
Sat Apr 6 17:48:35 2013   15bcba97-1ebe-4c89-9bf7-ab917233f1a0   Dwolla passed first round verification
Sat Apr 6 17:48:35 2013   e6b688e2-37c5-450f-8b12-61b173e0fae0   Dwolla transaction confirmation begin
Sat Apr 6 17:49:29 2013   f0304034-e126-4823-a0c2-3dfdd2a68a0d   Dwolla passed second round verification
Sat Apr 6 17:49:29 2013   55fff134-724c-42a0-9d83-f507bce1e7b8   Dwolla verification complete
Sat Apr 6 17:49:30 2013   f0b20a47-daaf-4c7a-8960-5be08f68af19   MTGox Order Loading

[gf.ricardo]

I am on 4/10 list and still nothing!!!

ZipZap Account Number: 575120027 (payment already identified)
Ebanx code: 158985 (payment already identified)

My BitInstant Status:

Loading
Order receipt

Quote ID   a8eb5124-a9f5-4bd2-91fd-b088d51e4d0c
Event ID   e4413c13-c926-41c8-bcd2-b12dbb7a9ea4
Order event log

Timestamp   Event ID   Event type
Mon Apr 8 02:16:09 2013   e4413c13-c926-41c8-bcd2-b12dbb7a9ea4   Quote for new transaction

[EdsWow1]

also here ... just no answer ..... was on this list some day before ... nothing happened.
pn. no answers.
email ... just blabla

but finally nothing happens ever .... pffffhhh....

even on this new "ticket-system", i've ticket, but again dont hear anything since 2 days .....

just want my money back!

just wanted to transfer 100$ from gox to bitstamp. never got it. just only bla bla bla bla bla !!

Here again my order id:
OrderID: 7d28c1dc-c901-45fd-90da-8bb500794aa0

email they already have (not only one time, x-time, so dont ask me the 10th time about that, just take the order-id, all there !)

and even  have a ticket-id: SVT-JBXKS-270 (live-agent) (but no answers there anymore).

you could even give me a coin instead: 1DukQNmWK8z2yMS5cnm6dqhfaNjoi264g6

or just 100$ back to gox: M9721533X

so many ways .... and it could have been finished so easy - IF YOU JUST WANT !!!

(but it does not seem for me anymore, that you want give my money back !!)

[BitcoinApprentice]

10 DAYS from my transaction date. I was put on ursay's 4/8 list. Though my phone call to the emergency only # and the support forms and emails should have had mine fixed Way before a bitcoin forum "LIST".
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay