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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 495948 times)
tuboturner
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April 14, 2013, 11:22:28 PM
 #5461

BITINSTANT IS STEALLING ME !!!

THERE ARE SEVERAL HOURS'M TRYING TO SOLVE A MATTER WHAT IS THAT SIMPLY PAY ME THAT I BOUGHT THE BTC'S.

NOT RESOLVED AND SO FAR NOTHING, ONLY post the SAME THING, ONE ASKS THAT NO INFORMATION IN NO EMAILS CONSTA THEY PROVIDE IN.

BITINSTANT NEVER, warning the STAFF!

HEADACHE IS AN UNNECESSARY!



BITINSTANT NUNCA MAIS, NAO VALE A PENA...
GERAL RECLAMANDO AI, O TEMPO E DINHEIRO QUE A GENTE PERDE N VALE A PENA.
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Reply with quote  #2

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Each block is stacked on top of the previous one. Adding another block to the top makes all lower blocks more difficult to remove: there is more "weight" above each block. A transaction in a block 6 blocks deep (6 confirmations) will be very difficult to remove.
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April 14, 2013, 11:31:16 PM
 #5462

O melhor e é troca pelo forum mesmo, fiz em menos de 5 minutos outro dia.  Tongue

BITINSTANT IS STEALLING ME !!!

THERE ARE SEVERAL HOURS'M TRYING TO SOLVE A MATTER WHAT IS THAT SIMPLY PAY ME THAT I BOUGHT THE BTC'S.

NOT RESOLVED AND SO FAR NOTHING, ONLY post the SAME THING, ONE ASKS THAT NO INFORMATION IN NO EMAILS CONSTA THEY PROVIDE IN.

BITINSTANT NEVER, warning the STAFF!

HEADACHE IS AN UNNECESSARY!



BITINSTANT NUNCA MAIS, NAO VALE A PENA...
GERAL RECLAMANDO AI, O TEMPO E DINHEIRO QUE A GENTE PERDE N VALE A PENA.

฿itcoin: 36tHHEBp7QwePa76dMsN4KVbN3VhvK3rbu
tuboturner
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April 14, 2013, 11:33:16 PM
 #5463

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

NOW GO zipzap ACCT: 168251593
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April 14, 2013, 11:47:06 PM
 #5464

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?
Yes I received that.

Great!  So you can rest assured that they are working on your issue!  I've looked it up and I believe this would be your best channel for support.  Thanks for your patience!
Okay, any ETA of when it will be resolved?
Thanks for looking it up Smiley

Unfortunately with the large back log in customer support I can't provide any realistic ETAs.  Sad
is it more than a 3 day backlog? because that's how long i've been waiting

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April 14, 2013, 11:50:33 PM
 #5465

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push!  Smiley
Thanks... btw ... is there an ETA you could provide for this "push" to work?
BitcoinApprentice
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April 15, 2013, 12:00:47 AM
 #5466

Any kind of time frame ?

Pushed on 4/9
Pushed on 4/11
Pushed NOW on 4/14

I hope you see some results soon!  Smiley

HOW about a full and comprehensive TECHNICAL & SCIENTIFIC definition of "Push".  It won't happen!
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April 15, 2013, 12:01:37 AM
 #5467

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

Could you try accessing your zipzap acct. # thru zipzap?
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April 15, 2013, 12:02:25 AM
 #5468

is it more than a 3 day backlog? because that's how long i've been waiting

Nope. I've been waiting 9 days.
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April 15, 2013, 12:03:01 AM
 #5469

Ursay, can you process my order?

Zipzap Account Number: 346112014
Quote ID    77fe980b-f803-4188-a2e7-059f2f310728

Zipzap already confirmed the payment. Thanks.

Gave you a manual push!  Smiley
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April 15, 2013, 12:06:26 AM
 #5470

One more doubt, when you say (I gave the manual push your order.) What do that mean? Smiley

Thank you,

I keep waiting  Roll Eyes


For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you



zipzap acct. # ?

Thanks for providing so much info!  I gave your order a manual push.  I hope you see some results shortly!  Smiley

Sometimes the order gets stuck between zipzap and BI.  I am basically manually trying to requeue the order in question so that it is executed.
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April 15, 2013, 12:07:06 AM
 #5471

BITINSTANT IS STEALLING ME !!!

THERE ARE SEVERAL HOURS'M TRYING TO SOLVE A MATTER WHAT IS THAT SIMPLY PAY ME THAT I BOUGHT THE BTC'S.

NOT RESOLVED AND SO FAR NOTHING, ONLY post the SAME THING, ONE ASKS THAT NO INFORMATION IN NO EMAILS CONSTA THEY PROVIDE IN.

BITINSTANT NEVER, warning the STAFF!

HEADACHE IS AN UNNECESSARY!



BITINSTANT NUNCA MAIS, NAO VALE A PENA...
GERAL RECLAMANDO AI, O TEMPO E DINHEIRO QUE A GENTE PERDE N VALE A PENA.

You've provided no info here that will allow me to help you.
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April 15, 2013, 12:08:32 AM
 #5472

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

NOW GO zipzap ACCT: 168251593

Just manually gave your order a push thru our system.  I hope you see some results soon!  Smiley
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April 15, 2013, 12:09:20 AM
 #5473

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?
Yes I received that.

Great!  So you can rest assured that they are working on your issue!  I've looked it up and I believe this would be your best channel for support.  Thanks for your patience!
Okay, any ETA of when it will be resolved?
Thanks for looking it up Smiley

Unfortunately with the large back log in customer support I can't provide any realistic ETAs.  Sad
is it more than a 3 day backlog? because that's how long i've been waiting

Some issues can be solved immediately.  Other issues take more time.
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April 15, 2013, 12:09:57 AM
 #5474

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?
Yes I received that.

Great!  So you can rest assured that they are working on your issue!  I've looked it up and I believe this would be your best channel for support.  Thanks for your patience!
Okay, any ETA of when it will be resolved?
Thanks for looking it up Smiley

Unfortunately with the large back log in customer support I can't provide any realistic ETAs.  Sad
is it more than a 3 day backlog? because that's how long i've been waiting

Some issues can be solved immediately.  Other issues take more time.
well damn.

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tuboturner
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April 15, 2013, 12:10:19 AM
 #5475

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

Could you try accessing your zipzap acct. # thru zipzap?

fuck that shit!

already sent you the zipzap ACCT, WHAT MORE DO YOU NEED?

IF I TURN FACE, GIVE A WAY!

I WANT MY ADDRESS IN MY bitcoins!!

NOT HAVE TO SOLVE YOUR PROBLEM, AND YES YOU ...

was asking for it, then : ACCT 158 338 855

PLEASE SOLVE MY PROBLEM ...

I can not stand this misunderstanding MORE
URSAY
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April 15, 2013, 12:11:17 AM
 #5476

Hello, this is my second order at bitinstant, and I have a problem this time... My payment has already been confirmed by ZIPZAP under Account Number: 335119806 since last friday (april,12) but bitinstant only show my order as "Loading". Whats going on? Wheres my money? The first time was near instant payment to Mt.Gox... and now 2 days has passed and nothing... I lost a lot of good opportunities to buy bitcoins at a low prices (60,70 usd)... I already send 2 e-mails and did not receive any answear...

These are my order info:

Your order status: Loading

Order receipt:

Quote ID   d3630010-5140-4f21-846e-3005d9a4a619
Event ID   b3d81eb1-c827-44f2-872e-7057419365ec
Fees (inclusive)   3.99%%
Amount you paid   $320.0 USD
Amount you will receive   $307.232 USD
Destination exchange   MtGox
Destination account   M22289566X
Order event log
                
Timestamp: Thu Apr 11 20:45:22 2013   
Event ID: b3d81eb1-c827-44f2-872e-7057419365ec   
Event type: Quote for new transaction


Awaiting support,

Regards

Gave your order a manual push!  Smiley
Thanks... btw ... is there an ETA you could provide for this "push" to work?

Some orders need to be manually pushed more then once.  Suggest to me, Push zipzap +9 digit acct. #...

It would be reasonable to ask this every 24 hours perhaps.
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April 15, 2013, 12:13:57 AM
 #5477

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

Could you try accessing your zipzap acct. # thru zipzap?

fuck that shit!

already sent you the zipzap ACCT, WHAT MORE DO YOU NEED?

IF I TURN FACE, GIVE A WAY!

I WANT MY ADDRESS IN MY bitcoins!!

NOT HAVE TO SOLVE YOUR PROBLEM, AND YES YOU ...

was asking for it, then : ACCT 158 338 855

PLEASE SOLVE MY PROBLEM ...

I can not stand this misunderstanding MORE

Thank you for helping provide the info that I need to try and solve your issue.  I've given your order a manual push and I hope you see some results soon!  Smiley
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April 15, 2013, 12:18:18 AM
 #5478

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm



Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

Could you try accessing your zipzap acct. # thru zipzap?

fuck that shit!

already sent you the zipzap ACCT, WHAT MORE DO YOU NEED?

IF I TURN FACE, GIVE A WAY!

I WANT MY ADDRESS IN MY bitcoins!!

NOT HAVE TO SOLVE YOUR PROBLEM, AND YES YOU ...

was asking for it, then : ACCT 158 338 855

PLEASE SOLVE MY PROBLEM ...

I can not stand this misunderstanding MORE

Thank you for helping provide the info that I need to try and solve your issue.  I've given your order a manual push and I hope you see some results soon!  Smiley


ok, I'll keep waiting!  Embarrassed
BitcoinApprentice
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April 15, 2013, 12:22:06 AM
 #5479

I would like to congratulate URSAY for his effort here.. I received my payment is less than 48h  Smiley

Really appreciate, thanks man!  Cheesy

LOL, WHAT A PSY-OP Game. SO now we're supposed to CELEBRATE a payment within 48 hours???  LAUGHABLE>>>>
lawrencecoins
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April 15, 2013, 12:33:46 AM
 #5480

My order failed. I submitted a support ticket but haven't heard anything.

Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6

As the delivery deadline has long passed, can you refund my Dwolla account?

Thanks.

Did you submit your issue to...

bitinstant.com/contact


Did you receive an automated response which stated that your issue was logged and being looked into?

Yes, but that was days ago.
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