Official Newbie BitInstant Support Thread (Active Customer Support)

[Epicblood]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?

Yes I received that.

[1715588899]

1715588899

[1715588899]

1715588899

[1715588899]

1715588899

[URSAY]

Hey, I've made a payment with you guys.. Zipzap and EBANX already confirmed it to me, but I didn't receive it yet  

It is suppose to be a directly payment to my bitcoin address so it should be easy...

Quote ID: 6e9edb81-3c3f-410f-9d09-b992b22ae930
Event ID: da0bd996-91f8-4d20-b55f-bc549c43e870
Destination exchange (Bitcoin Address): 19dvua2GGWfXN4K5kRUgefWDf1ZiP6ePsy

help!

zipzap acct. # ?

The only zipzap number I have is the one they sent to me in the payment confirmation email:

Account Number: 896487147

Is that what you need?

[tuboturner]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

[syphen]

Its been April 6th since I made my order. I have contacted support directly on your website 3 times at bitinstant.com/contact and have also posted in this thread and still nothing so here is my order again


Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

Are you receiving the auto reply notifications when you log your issue?

Yes I received the auto reply email when I emailed support on 4/12

[andrewb]

Why do people keep asking me if my coupon code works???

I've said it doesn't about 10 times!!!

URSAY, PLEASE, please, for the love of freaking god get me talking to someone WHO ACTUALLY emails me back. No one in your freaking company replies to my emails.

If I have to wait much longer i've pretty much decided that i'm not using bitinstant ever again

CAN I PLEASE HAVE A PHONE NUMBER TO CALL?

You seem to usually post without your order details which makes it difficult to help.

Do you not keep records of order details? You could easily look in the MANY PMs I've sent you. But fine.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

Though I don't get what my details have to do with getting me a number to call. I can't seem to get anywhere with ANY of your customer service people over text. I need to talk to someone.

Also, COULD YOU PLEASE tell people at your company to stop asking me if I've gotten a coupon and just actually give me one? Seriously, 2 people in a row have emailed me asking if I got a coupon and the facebook bitinstant account asked in a comment if i got the coupon also.

Just give me a coupon.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

We like to arrange our Gox coupon list by email.  Do you have an email that I can check to see if you on my list?

[morp17]

For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

[btl-mermaid]

Am I still on your list?

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact.  At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly.  So I am due ~2.5-3.5 more BTC.  If there is a way to look up the exact price at an exact time, then I could find the exact amount.

[justtired]

They are not even offering to help me anymore. Was I too abusive? What about when I was being nice and complacent? You offered to help but did nothing but ask me for more information. How much fucking information do you need? My ss#, bank account, passwords etc etc. Would that be getting close to being aenough info? Fuck! I gave you and order id,, I gave you copies of the several emails exchanged between me and bitinstant, I've pointed out that my issue was discussed in this very forum 200 pages ago and that a simple search would clearly show you that Charlie said he was going to fic my issue and then decided not too. It's been 6 fucking months of bullshit. 6 MoNTHS!!!!

see my name-justtird. Look at my profile. Look at the my posts. Look at charlies response. Heres an idea, llok at my email address on my profile. Take that email address and look at bitinstants correspondence with that email adress. Notice how it's the same fucking information that I sent you via pm, that you asked gfor. What more do you need? I know, you need me to shut the fuck up. But I have a need to WARN PEOPLE NOT TO USE Bitinstant. STop using bitinstant. They are going to take your money.

You seem to post a lot without order details or send me multiple strings with order info spread out everywhere.  Please post EVERYTHING in one place as it helps me look into your issue.  Thanks!

Okay, I'll play stupid and pm you once again. I'm afraid however that EVERYTHING will not fit in the Pm. But I'll go ahead and try. It boogles the mind that you cannot look up an Order ID that I sent you, or look at any of the information I sent you in 5 pms already and get somwhere with that. I feel like I'm being played by you, and the fact that I was alrteady played by Charlie backs that up. I've already put tons of work into trying to get this money back, but you want more. Your company has no recors of this transiaction at akl? None? You can;t see, as I pointed out earlier and sevral times, that there is corraspondece in this thread between Charlie and me that should give you plentyof informatuion to go on. OMFG.

[lordgrows]

I ordered mine on Wednesday and nothing yet. Submitted a ticket on Thursday after I got payment confirmation emails from ZipZap but then my ticket only got a reply Friday evening asking for ZZ transaction ID. I promptly replied but so far no extra replies or deposits have been made.

If I knew it would take all these ages to be credited I'd have gone through the direct wire transfer instead, that would be cheaper and even faster, bypassing BitInstant and ZipZap and Ebanx and a bad/artificially inflated exchange rate that takes almost 10% comission altogether with all the fees.

Tickets IHH-CWKBW-410 and HJO-YXVHE-681 on your helpdesk.

Can you give me your zipzap acct. # as well ?

706 322 393 and 707 616 223 (dunno why they created 2 accts)

[URSAY]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?

Yes I received that.

Great!  So you can rest assured that they are working on your issue!  I've looked it up and I believe this would be your best channel for support.  Thanks for your patience!

[URSAY]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

[Epicblood]

OrderID: 0cc1b652-da77-438e-9192-d1aa5d81e62a
EventID: d5145f94-c0df-41ff-b8e3-874b2133df3d
QuoteID: 7ed558b9-4236-417b-8008-16547b02d97a

Over a week now, still nothing :/

Have you logged your issue thru our official support channel at Bitinstant.com/contact ?

Yes and still haven't heard a thing

Did you receive the auto reply notification that says your issue is logged and support is working on it?

Yes I received that.

Great!  So you can rest assured that they are working on your issue!  I've looked it up and I believe this would be your best channel for support.  Thanks for your patience!

Okay, any ETA of when it will be resolved?
Thanks for looking it up

[URSAY]

Its been April 6th since I made my order. I have contacted support directly on your website 3 times at bitinstant.com/contact and have also posted in this thread and still nothing so here is my order again


Order ID   c65e4422-739c-4351-8b9c-ec97a3d3c41f
Quote ID   37d5d180-5711-44da-85a2-6995b8ae5571
Event ID   1fc2462d-a856-45f0-9374-82feeda4dd29

Are you receiving the auto reply notifications when you log your issue?

Yes I received the auto reply email when I emailed support on 4/12

Looks like I just fixed this. 

Sorry for your issue!

[URSAY]

For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

Thanks for providing so much info!  I gave your order a manual push.  I hope you see some results shortly! 

[tuboturner]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

[lordgrows]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

This 6 digit code is the payment confirmation code.
The account number is one with 9 digits (3x 3 digit sections). that you should gave received on the immediately FIRST email from ZipZap. In Portuguese its the email whose subject is "A confirmação de Ordem CashPayment". It starts with "complete your transaction" and has (1) and (2) steps listed.

I also confused myself with the confirmation number versus account number until 15 min ago when reviewing all emails related to the transactions and finding the account # buried in there in the 1st email...

[URSAY]

Am I still on your list?

Yes.

[steamboat]

Well I bit the bullet and went ahead with an order, but only put a 1/5 of what I originally intended in. It was in my gox account my the time I got home.

Now I only wish I would have done the whole amount.

It's a crap shoot.  I figured things would surely be working again like normal if I made another order today and my funds haven't been sent again even though the order shows complete.  Nice to hear yours went through OK.  I don't know if they will if you try again.


*edit*   mine just showed up.  Nice.

Caution dealing with heart_mons. Known scammer.

https://bitcointalk.org/index.php?topic=152135.0

[URSAY]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact.  At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly.  So I am due ~2.5-3.5 more BTC.  If there is a way to look up the exact price at an exact time, then I could find the exact amount.

This issue was already logged.  Thanks for providing more info!