Official Newbie BitInstant Support Thread (Active Customer Support)

[DoctorFluff]

Gave you a manual push! 

URSAY, I know i have posted a few times and this just takes up more of your time, but I have been waiting since 4/3. I am on the 4/8 support list, and have made a claim on the website but have received no response. From the info you have given me all I need to fix my issue is a new GOX coupon. I do not feel like it would take your support team to much time to take care of that. Can you please push my order through manually? Any type of response would be appreciated.

Again thank you for your time,
DoctorFluff

Email:Nzelisko11@gmail.com
ZipZap Account #:273089607
OrderID: 99caa32d-d752-4fe2-9570-5fb55c4f4146
EventID: 35690f66-3b98-4109-b111-9591a5e7751c
DestAccount: M48159806X
QuoteID: d317fe80-1c6e-461b-991e-47aab37a5d20
FundsSent: $307.232 USD

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[BitcoinApprentice]

Thanks for helping me compile enough info about your order.  I've added you to a list of people that need new Gox coupons.  I can't provide an ETA of when you will receive your funds but someone is looking at this Gox coupon list.  Thanks for your patience.

Okay... It seems your support is very disorganized. I have said numerous times i need a new gox code and just now i'm being put on this list? alright i guess.

I believe there is another specific legal term that applies other than DISORGANIZED.

[URSAY]

My order failed. I submitted a support ticket but haven't heard anything.

Order ID: da28efda-f52b-47f5-96fc-6bf2432b64d6

As the delivery deadline has long passed, can you refund my Dwolla account?

Thanks.

Did you submit your issue to...

bitinstant.com/contact


Did you receive an automated response which stated that your issue was logged and being looked into?

Yes, but that was days ago.

Not all issues are resolved immediately.  Please be patient.  Thanks.

[tuboturner]

URSAY,

this is the code : 167131

Abs

This is your zipzap acct. # ?  Please use the quote button when responding to me.

i'm not have account in zipzap.... I have only this code, they sent me after I made ​​the payment

Who sent you this code?  What is the code labeled as?

How much trouble huh my friend!

I received this code in an email from zipzap titled as proof of payment ...

You do not have access to anything out there?

I await return

Can you take a screen shot of this email?

Yes, I'm sending the screen shot by pm

Man, this is getting very tiring ...

you have all the data I have, and now asks me screenshot?

Please check with your sources that my payment has already been made​​,

I am now awaiting the MY ADDRESS IN MY Bitcoins.

Give me an email address so I can send you the attached image, or you forward the email ...

I believe someone just posted instructions about how to find your zipzap acct. #.  Did you try finding that by searching your email?

I just got an email from EBANX ... Saying that my payment was received in the establishment zipzap INC with code "167131" ...

NOW AS A "zipzap ACCT" I DO NOT IDEA WHATSOEVER, AND NOT RECEIVED NOTHING WITH THIS THEME ...

AGAIN I WILL SEND THE DATA THAT I HAVE:

Quote ID-943f48f4 ea8e-4706-9bce-64e4f38a4df0
Event ID c3787904-50e6-4519-b78e-e1a8d1a90275

Bitcoin exchange Destination Address
Destination account 18zG1JfqQZHi8zAkBJgTF2YggFTZCNZamj

IF YOU HAVE ANY EMAIL ADDRESS THAT I CAN SEND YOU A MESSAGE THAT I RECEIVED THE EBANX, I WILL BE GRATEFUL.

WHAT YOUR DOUBT IN RELATION TO MY CASE?

ALREADY PAID DAYS AGO, WHAT YOUR DIFFICULTY?

I am looking for your zipzap acct. #.  I believe it is 9 digits.

my dear friend, so tell me where I can get this fucking zipzap ACCT I'm gonna get to you ...

BECAUSE OF EMAILS sent to me, NOTHING MATCHES TO THIS INFORMATION YOU ASK ME.

Could you try accessing your zipzap acct. # thru zipzap?

fuck that shit!

already sent you the zipzap ACCT, WHAT MORE DO YOU NEED?

IF I TURN FACE, GIVE A WAY!

I WANT MY ADDRESS IN MY bitcoins!!

NOT HAVE TO SOLVE YOUR PROBLEM, AND YES YOU ...

was asking for it, then : ACCT 158 338 855

PLEASE SOLVE MY PROBLEM ...

I can not stand this misunderstanding MORE

Thank you for helping provide the info that I need to try and solve your issue.  I've given your order a manual push and I hope you see some results soon! 

ok, I'll keep waiting! 

Hello my dear friend, I'm still waiting!

These BTC's get today?

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying! 

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

[URSAY]

Need a new Gox code?

Someone is about to start resending those orders thru tonight!

YAY! 

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay? 

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying! 

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

[DoctorFluff]

Need a new Gox code?

Someone is about to start resending those orders thru tonight!

YAY! 

YAY YAY YAY YIPPPEEEEEEE 

[pilotbo]

Hey everybody I'm back to try and help with your issues as much as possible...

What is the deal? I haven't received my bitcoins and its been nearly a week. That's ridiculous. Please inform me on what is needed in order to complete my transaction. I can't believe you call yourselves BitInstant... What a joke. Horrible service.

I'm sorry but I do not have you on any of my support lists.  Have you logged your issues anywhere?  The normal support channel which sends your issue to multiple support agents is...

bitinstant.com/contact

Yes I did (twice), and *GASP* no one has bothered to respond. 

Quote ID   8ea1b978-1974-4eaa-a26f-e5362bb70b3b
Event ID   ffba9292-9235-4e19-892f-f4cedbe97586
Fees (inclusive)   3.99%%
Amount you paid   $500.0 USD
Amount you will receive   $480.05 USD
Destination exchange   Bitcoin Address
Destination account   1Lg1WkgmfCecLLeTFPCJh6bdn1BVWakpHP

[Vict0ar]

Ok so my order from 4/12 was pushed through.  However, I only recieved 3.70151298 Bitcoins on a cash amount of $476.257605 including fees.  Without fees I paide 496.05.

Regardless, that is obv not the proper amount of bitcoins.  Wondering if there is way to look up the specific price from when I made my order, at 2:21 Eastern Standard Time.

Anway, I went to bitinstant.com/contact to fill out the form again but it won't let me, saying that my quoteID has already been used.  It was indeed used for the initial report to push through the transaction.

So, how do I request the proper amount of bitcoins?  

Order ID # ?

f2275a92-c99a-4be1-a106-3db4ddd1717f

also, I do not want the bitcoins to go to the initial bitcoin address.

I'm showing a transaction hit your address for 3.70151298 BTC.  Is this not your BitInstant order?

I was due $476.257605 worth of bitcoins.  I made the order yesterday at 2:20PM Eastern Standard Time.  So, that is not the correct amount of BTC.

Also, I do not want the compensation to go to the original bitcoin address.  I can provide the new one when you are ready.

Please provide FULL details.  What did you receive and when.  What did you expect to receive?

On 4/12/2013 I initiated a cash deposit to bitcoin address at 1:35PM Eastern Standard Time.  It was for $496.05.  After Bitinstant fees, I was to recieve $476.257605 worth of BTC to the address 1Kw8rrHypsDx6YBr98mVcfgpHLPv44Awxj

Quote ID    0a3eda29-de7b-4f86-9087-922569b2fdea
Event ID    d01ff15e-8413-453e-b92a-93bc1fcd729e
Quote valid until    Fri Apr 12 18:28:43 2013
Fees (Not inclusive of ZipZap)    3.99%%
Amount you need to pay    $496.05 USD
Amount you will receive    $476.257605 USD
Expected delivery time(HH:MM:SS)    0:30:00
Guaranteed delivery time (HH:MM:SS)    1 day, 0:00:00
Destination exchange    Bitcoin Address

I moneygramed the amount at my local store and ZipZap processed the transaction at 2:21 Eastern Standard Time.

4 hours later, nothing had happened so I notified via bitinstant.com/contact.  At 8:16PM EST, 3.70151298 BTC hit the bitcoin address.

Now, I dont know exactly what the price was when I initiated the order, but it surely was not $476.257605/3.70151298 BTC = $128.665658495/BTC.

From looking at the MtGox graph, it should be around $65-75/BTC if I am reading it correctly.  So I am due ~2.5-3.5 more BTC.  If there is a way to look up the exact price at an exact time, then I could find the exact amount.

This issue was already logged.  Thanks for providing more info!

Thank you.

Ok, so I presume they will be looking into it and will be able to tell the exact amount of BTC to compensate.  I would like those BTC deposited into a different address than the one for the order.  Hopefully that is possible.  I can provide that address now, or later.  Let me know.

I am waiting... 

Please send to Bitcoin address 15954yNfL1wVx7arByXuA215kY9BnVWBqb

Thank you Ursay.

[corvette77]

Usray and support thanks for all the help. Money is in the account.  


Sorry for the delay! I just manually processed your order, and you should
receive your funds shortly. Thanks!

---
Sincerely,
Mandrik

---
To rate this answer or view ticket history please follow the link:

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

[damavox]

ursay,
          i have sent bitinstant and you all my order details. paid using zipzap, when i contacted support i even through in my btc wallet address  and i still have not seen a result even after i completed a different set of instructions each to get this resolved.

[corvette77]

Always send cash to the exchange then you are in control of the price. 

[FYourself]

Need a new Gox code?

Someone is about to start resending those orders thru tonight!

YAY! 

YAY!

[BitcoinApprentice]

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

Congrats SingleByte on getting YOUR money. How many hours was that? Haven't seen your report links in a couple of days and NOW it sounds like they're going to take the weekend off.  Hey it's party time right? Screw the guys whose money we have.

Taking the weekend off?  I've been posting yesterday AND today.  Can you see my posts?

Yes< URSAY, I see your posts. I also saw your post to CHASE where you said you AND/OR other people supposedly working on our cases will resume activity MONDAY, so quit your BS. Since I can't put it 2 quotes that I know of, here's the CUT n Paste to refresh your memory of non-weekend workers:

URSAY
Hero Member
*****
Online Online

Posts: 1301


BitInstant Support


View Profile WWW Personal Message (Online)

Ignore
   
   
Re: Official Newbie BitInstant Support Thread (Active Customer Support)
2013-04-13, 19:29:26
   
Reply with quote  #5378
Quote from: chase1420 on 2013-04-13, 16:15:04
Hey URSAY, I'm from the 4/10 List and I thought yesterday the support was gonna handle all the people who had problems with execution price.
any update?

I was told that it was going to be worked on.  If that is not the case then I will remind the support rep whenever I see him online or in the office on Monday.

[lordgrows]

Always send cash to the exchange then you are in control of the price. 

That is the best advice someone could give. I undersign. You get then exact amounts and don't stay complaining about discrepant exchange rates at time of processing/conversion.

[lifted1]

Always send cash to the exchange then you are in control of the price. 

That is the best advice someone could give. I undersign. You get then exact amounts and don't stay complaining about discrepant exchange rates at time of processing/conversion.

In my case, I had cash deposited to gox through BI. At the time, BTC was $85. I was buying ahead of what I knew was an imminent rise in BTC value. We all know how it skyrocketed a day or two later...

[Milow]

Bitcoin-24x is ONLINE!!!

https://alpha.bitcoin-24x.com

They are opening the bitcoin-24x system again with Engine 2.0 (including the fix for transfer procedures).

Withdrawal and deposit through SEPA is not available at this time.

They are still converting all accounts to version 2.0 which will take some time. But because of the pressure, the new alpha engine 2.0 is now available on https://alpha.bitcoin-24x.com/

[TedDansonsHair]

Ursay, I haven't heard back from support from either of my two submitted tickets. You said you escalated my issue, but what exactly does that mean? Blockchain.info is now showing that address as being $131 short.

Are you seriously expecting me to make up the difference from my own pocket? I need the exact amount I gave your service, you are wasting my time and money.

I'm beyond livid right now, I cannot believe this.

Your case has been logged and support is looking into your issue so we can provide you with a solution.  Please be patient.

No, I haven't had any contact with your support. If I didn't come on this forum and hassle you, I wouldn't have heard from anyone at all. Do you think that's reasonable?

It is still not clear if you've logged your issue at bitinstant.com/contact and if you've received an email that states customer service is working on your issue.  Can you help me understand this?  Thanks.

I've said it so many times, I have submitted two tickets on the support page and I have received two automated emails. I have not been contacted by any real staff member. What is going on?