Official Newbie BitInstant Support Thread (Active Customer Support)

[btchaver]

Hey All!

This thread is for customer issues, service announcements, ect. of BitInstant.

It's monitored by our support team, so if you have an issue, question, comment, feel free to post your order details here and someone should respond within a few hours during normal business hours (a little longer on weekends)

Thanks for all your continued business and support!

-Charlie and the team at BitInstant

any updates on this its been almost two weeks and nothing


OrderID: 67b2c5b3-bf93-43bb-88bb-4da93a207047
EventID: c18e885e-ca0a-4aea-ba74-5471c5313e68

please respond with something other than its been escalated or i dont know anything.

[1715475507]

1715475507

[1715475507]

1715475507

[1715475507]

1715475507

[wetjet43]

I know who I'm not doing business with in purchasing bitcoins. BitInstant needs to change their name to BitNever. 

[cubism4nerds]

Level 2 response to some tickets below which include new order ID #!  

Your order is currently waiting to be processed on Mt. Gox's end. Due to massive traffic spikes Mt. Gox trades are experiencing heavy delays. Rest assured your funds are safe and will eventually be processed. We thank you for your patience and your patronage.

appleijunkie
Your new order id is: 16d308ae-c244-4923-9b8e-24dd9235f068

b00ks101
Your new order id is: c0735907-2831-4f34-b626-3ed40409fff7

dookiedue
Your new order id is: 67c10407-0c24-4e28-a2ff-869c4a18e2a5

trevorj
Your new order id is: 9f80cabe-3ed5-409a-a74d-eaab1cd3016f

masternewb001
Your new order id is: 8f34c302-76e0-47ee-bea6-d1c80c159da5

jack789
Your new order id is: 926c0dd6-f8fa-4eb2-ac59-db0d8936b88f

BitSmack
Your new order id is: dcbe947f-02d0-4c0a-91ff-493503de64e1

BitByInstant
Your new order id is: f51b0353-2257-4e09-a1e2-9369e275c9a7

jwest411
Your new order id is: b54b14df-5805-4726-9670-38fa80d124b2

smfuser
Your new order id is: 589dad6e-d79b-4dea-8ff1-5e1cc4e5a0b5

Which day's tickets are these for??

(I'm still waiting on action for mine    )

[karmic]

OrderID: d9bd059d-e428-4ee9-a704-d969f53ae52c
this message was in the email that I received APIResponse: {"error": {"amount": ["You have only $17.03 available. Check your account balance for details."]}}

My bitstamp account did not receive funds and my Mtgox coupon was used.

Since you are out of bitstamp funds, could you please refund me the Mtgox coupon code ASAP?

[BitcoinApprentice]

URSAY never got my USD transfer on mtgox I gave my mtgox address as DestAccount but maybe this was wrong?

Exchange Account: 344579
or
Exchange Account: solstoce

OrderID: efc9734e-5532-4737-92c2-d62102a0993f
EventID: fb40f19b-f568-4432-ac1f-8fb58b3f1ade
DestAccount: m36344579x
QuoteID: e1d259cf-416b-4cb1-974c-89d755189b8d
User: SYSTEM
DestExchange: mtgox
eventtype: Order executed
EventSentAt: 1365530251.06
APIResponse:
FundsSent: $96.01 USD

I will help you fix your issue. You will receive a PM from me soon.

THIS HAS BEEN RESOLVED thanks for catchin my money shadumdum  and being a good person one day when I'm rich ill throw u a bone

So You're the one.  Well Done shadumdum!!  <clapping>

[Crazydome8O]

thats nice

[jtheboss95]

URSAY, where is my paypal money? Been over 3 days and STILL have not received.

Order ID   43a40dfa-e0f5-4a08-93a6-2e63c914e9c3
Quote ID   c54ac537-ea0a-42a7-91e0-189514901692
Event ID   76712266-447f-4719-96a1-bb405a00b3de

Have I opened a support ticket for you?  Are you on a support list?  Please help me help you.  Thanks!  

Yes you have opened one for me. But is it possible to just have a refund of my bitcoins?

[dim3thyl]

Please add me to the current support ticket list. Thank you!!

OrderID: 1f7b7150-3d54-432a-a33f-ed997757d592

QuoteID: a5cc4a7f-6d4e-41af-b860-a1fbe760a014

I was assured earlier that you would be honoring the price at the time of the order, keep up the awesome work and please don't let me down on this one!!

Please be more specific about your issue.  Thanks! 

Sent $50 from CVS on April 4, it was supposed to go to my MtGox acct... I haven't seen anything yet.

I have you on my older support list where I don't keep as much of your info before it is passed on.  Would you like me to open a new ticket for you on my new support list for 4/9?  Thanks! 

I would definitely like to be added to whatever your most current support list is. I don't expect to be first in line, but I believe my transaction on the 4th puts me pretty far back.

On the day of my order the rate was between $115 and $145. I placed my order in the afternoon when the rate was lower, but I would be willing to accept BTC at $140 ($50 / 140 = 0.35714286BTC ).
BTC chart from 4/4/13: http://bitcoincharts.com/charts/mtgoxUSD#rg60zczsg2013-04-04zeg2013-04-04ztgSzm1g10zm2g25zv

Please let me know if there is anything else you need from me.

[Sowhat]

Wheres my INSTANT money?
I lost $500 and market went up $450
Bitinstant give me back my $503.95 i send Friday 4/5/13  !!!!
MtGox and ZipZap wrote me to contact  Bitinstant "costumer service"
I send them 3 emails and left 2 voicemails.
No response.
Why charge 4% if you can keep all 100%

I'll ASK MTGOX TO REMOVE THIS BITINSTANT SCAM FROM THEIR WEBSITE, AND PLEAS EVERYBODY ELS DO THE SAME!

Here are the transaction details:
Merchant order ID
603d944b-39a8-4f93-a608-9c0bc83f2625
Customer account ID
397 606 583
Payment code
99673438
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

[BitcoinApprentice]

OK.  I am just now noticing that all the info I provided in my sig is cut off and not showing.  Should I post it up at a random URL?  Suggestions guys?

I can't push something to the BitInstant URL instantly so that is not an option.

---------------------------------------------------------------------------
Hi Ursay, I have several pages to catch up, but I still see your sig cutoffs, So I took the option to rework it a bit to get it to 3 lines, since you're so busy. See if this works for you. I didn't do too much, just some abbreviation, clutter removal, and a "thought" move or two.
-----------------------------------------------------------------------------
Ursay's New SIG???:

READ BEFORE POSTING: Final support lists post daily by 3PM. Check these! If you're not on one & you need a formal support ticket, Log your issue ONE TIME via PM or this thread. Multiple PMs/posts on the same issue after I've opened a ticket slows us down. Include your order & quote ID#s, etc. The more you provide, the faster we can help. We'll do our best to honor your time-of-order purchase price, & can open another ticket for the difference later. Thx!!

[prespendwindfall]

Used Bitinstant today.  Got my money deposited in like 5 minutes.  Did two different transactions.  Very satisfied.

I suggest going to your destination site though.  I went to mtgox and to blockchain.info and created accounts and followed their directions.

I also tried just going to Bitinstant and doing it directly, but somehow it didn't load right and it was confusing and a waste of time. 

A very important thing is to check your email account for all the final directions.

Overall A+.  There are tons of locations in town where I could use cash to deposit into Bitinstant.  Just get ready to fill out the paperwork.  Takes a few minutes.

[yanowman]

Hi guys,

Just want to say ill be making 2 bitinstant transfers tom morning and will report back whether it goes through or not. So far ive done 5 or so purchases and every time ive got my coin in under 4 hours!

Hello 2 Yankee!

[Imaginer]

I ordered mine Sunday when the price was 150 per coin. This should have got me around .66 BTC. I contacted support today, got a message back from Rachel saying it was processed. The original values were not honored. I got .399 BTC, which in today's exchange is now worth about 87 USD. This is short by about 10 bucks, on top of the original quote not being honored. I was willing to accept that they can't honor these original values give. The rapid increase in values... But I seem to remember reading that they are supposed to. Or are they not? I can accept that... But I paid around 104. I should have gotten on Sunday 97 USD approx in BTC after exhange. Now today I am shorted, and lost that potential value hike.

Really???

Here are the order and event IDs received from Rachel, today. Don't get me wrong. I'm glad it got processed, and she was speedy. Don't like paying 100 bucks and getting 85 (at time of exchange... or lower), though.

Anyways, IDs.

EventID bcf0ed40-7b3e-424f-b634-f6fc82bca30d
OrderID 63bdee04-2618-42e4-82ea-53a0af841f64

[yanowman]

I ordered mine Sunday when the price was 150 per coin. This should have got me around .66 BTC. I contacted support today, got a message back from Rachel saying it was processed. The original values were not honored. I got .399 BTC, which in today's exchange is now worth about 87 USD. This is short by about 10 bucks, on top of the original quote not being honored. I was willing to accept that they can't honor these original values give. The rapid increase in values... But I seem to remember reading that they are supposed to. Or are they not? I can accept that... But I paid around 104. I should have gotten on Sunday 97 USD approx in BTC after exhange. Now today I am shorted, and lost that potential value hike.

Really???

Here are the order and event IDs received from Rachel, today. Don't get me wrong. I'm glad it got processed, and she was speedy. Don't like paying 100 bucks and getting 85 (at time of exchange... or lower), though.

Anyways, IDs.

EventID bcf0ed40-7b3e-424f-b634-f6fc82bca30d
OrderID 63bdee04-2618-42e4-82ea-53a0af841f64

There is a wired article talking about how bitinstant got hacked for around $12000, so they lost a significant amount of money (if it IS true), in that instance AND with bitcoin skyrocketing in value, im sure they would loose tens if not hundreds of thousands if they paid everyone the value of the coins when its late compared to when you buy

[thewebguy0]

Anybody know of alternative sites to take my balance at mtgox and get it in my paypal?  Up until now I've used bitinstant but i'm tired of the 0 response and I feel wishy-washy about trusting how 'instant' or even "if at all" they will follow through.

Over 24 hours have gone by and I've asked URSAY in a PM, twice on here (and seen other users ask as well) and also posted on reddit asking what's up with paypal not being listed on bitinstant as a destination anymore.

I know people are busy, but it would take 2 seconds to answer back rather than letting people feel ignored.

I have gotten no response.

Although not incredibly suprising, it's sad a simple question like this goes unanswered.

[thewebguy0]

There is a wired article talking about how bitinstant got hacked for around $12000, so they lost a significant amount of money (if it IS true), in that instance AND with bitcoin skyrocketing in value, im sure they would loose tens if not hundreds of thousands if they paid everyone the value of the coins when its late compared to when you buy

That's old news.  It also wasn't really a 'hack'.  They gained access by asking for it, and it was given to them.  Proxying through somewhere when you are up to no good isn't anything new either.  Back in March i was making transfers through BitInstant without any problems.  This is a new issue based on timeframe.  Besides, they've always collected the same percentage (It actually has gone up significantly since I've been using them for MTGOX -> Paypal withdraws).  So with the larger amount of volume  flowing through, that just means more income for them.  I'm sure 12K missing bit pretty hard, but the recovery process and moving forward should be done and over with at this point.

[vitaliferaketa]

A good work!!!!!!!

[TwistedDrum5]

I haven't had any issues with your site!   It's super easy.

[yanowman]

I haven't had any issues with your site!   It's super easy.

word

[EdsWow1]

Hello,

today i transfered $ 100 from mtgox to bitstamp via bitinstant. at least i wanted to. but still money did not get on bitstamp account.

Order ID:    7d28c1dc-c901-45fd-90da-8bb500794aa0


if there are no funds, then please somehow give back the money on some other way (bitcoins or mtgox-code) (already you should see my mtgox account number in the order)

thx