Official Newbie BitInstant Support Thread (Active Customer Support)

[morp17]

URSAY,

Thanks for the help and attention I received my BTC today.

Unfortunately at time of waiting, the bitinstant is very bad, and rule out new user.

I hope it gets better. 

One more doubt, when you say (I gave the manual push your order.) What do that mean?

Thank you,

I keep waiting 

For the 3rd time I guess.

Zip zap:

Amount to Pay: R$ 103.76

Account Number: 567430046

Zipzap Your payment has been successfully processed and the merchant Has Been Notified to complete your order. Please keep this email for your records.

We value your feedback and would appreciate your participation in a short, 30-second survey, Which you can access here: http://www.surveymonkey.com/s/P6TZQ58.
Your Involvement Enables us to continuously create better experiences for you, and others like you.

Thank you for using zipzap, the Global Cash Transaction Network.

Hello I would like to verify my order is already 4 days and will not receive anything from BTC. The site is still in the air but you do not fulfill that promise.
                                                              5 days
Quote ID: 4bbe5fe4-e95a-474c-94e3-aadcd1aa71f9

Event ID: 7220d8a4-6dac-41f4-aa69-537c31d34287

thank you

zipzap acct. # ?

Thanks for providing so much info!  I gave your order a manual push.  I hope you see some results shortly! 

Sometimes the order gets stuck between zipzap and BI.  I am basically manually trying to requeue the order in question so that it is executed.

[1715408922]

1715408922

[1715408922]

1715408922

[1715408922]

1715408922

[1715408922]

1715408922

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

Like 30 pages back I accidentally pasted my whole email in, instead of just the 3 ID's. The coupon wasn't supposed to be used though and i tried it and it never worked. So idk.

I'm about to do another bitintstant deposit, I'm not sure why I trust you with my money but I need to buy BTC. If I want to transfer to mt gox do i use my account number with the M or exchange account?

If you posted your coupon in public then it was probably redeemed by another user.  IF we can resolve this issue then it will take some time.

Use your Gox MX acct. #

Thanks!

[URSAY]

MoneyGram'd $150 at $75 a coin and got 1.2 BTC instead of 2.0 BTC after an 5+ hour delay and an apparently huge Mt. Gox premium.
QuoteID: e542ee17-c3e1-490c-9228-09bc1fdd3e0e DestAccount: 1PaQmB5Bb3UJ9VJTzj8TgK1CGMGKZspuf6

I have sent some support requests as well as tried to contact BitInstant on Reddit where a lot of other people were being credited for the same problem.
http://www.reddit.com/r/Bitcoin/comments/1ccjgh/psa_bitinstants_cashtobitcoinaddress_service_is/

Please log your issue at our main support channel...

bitinstant.com/contact

THANKS!

I submitted a ticket on Friday.  Should I expect to hear something today?  I don't know the support hours but I assume it was closed for the weekend.

We work 7 days a week but unfortunately we cannot provide any ETAs due to the large support back log.  Sorry!

[TedDansonsHair]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

Like 30 pages back I accidentally pasted my whole email in, instead of just the 3 ID's. The coupon wasn't supposed to be used though and i tried it and it never worked. So idk.

I'm about to do another bitintstant deposit, I'm not sure why I trust you with my money but I need to buy BTC. If I want to transfer to mt gox do i use my account number with the M or exchange account?

If you posted your coupon in public then it was probably redeemed by another user.  IF we can resolve this issue then it will take some time.

Use your Gox MX acct. #

Thanks!

Did you get my email address? thomwilsonnotyorke@gmail.com in case you didn't.

[URSAY]

URSAY, have those Gox codes begun to go out yet?
Are they going out in order of when the order was placed?

Please identify yourself by email as that's how we have logged these issues.  I can let you know your status once you provide this info.

nefariouzdeedz@gmail.com

You really keep no records on tickets huh? Because I've told you twice what my email was, AND i've been in contact with bitinstant via email. Whatever, idc.

When will I get my gox code? This is is day 10 of me waiting for my money.

Thanks for providing the info I need to lookup your issue.  It appears your Gox code was redeemed.  Did you redeem this coupon or post the code in public?

I tried to redeem it and it said invalid. Am I just losing out on this money then?

I am trying to work on your issue and I asked you a specific question.  Was this coupon posted in public?

Like 30 pages back I accidentally pasted my whole email in, instead of just the 3 ID's. The coupon wasn't supposed to be used though and i tried it and it never worked. So idk.

I'm about to do another bitintstant deposit, I'm not sure why I trust you with my money but I need to buy BTC. If I want to transfer to mt gox do i use my account number with the M or exchange account?

If you posted your coupon in public then it was probably redeemed by another user.  IF we can resolve this issue then it will take some time.

Use your Gox MX acct. #

Thanks!

Did you get my email address? thomwilsonnotyorke@gmail.com in case you didn't.

Already got it thanks.

[jasnlcas]

hi im on the support list for 4/8 & 4/9.
i sent you my email via pm on 4/10.

i havent received any contact via email or pm.   and btc still not received.

is there a time frame i should wait to check back?  a week? a month?
this thread is awfully hectic i wish you could just communicate through email. 

[URSAY]

hi im on the support list for 4/8 & 4/9.
i sent you my email via pm on 4/10.

i havent received any contact via email or pm.   and btc still not received.

is there a time frame i should wait to check back?  a week? a month?
this thread is awfully hectic i wish you could just communicate through email. 

Are you xjay? 

[joeykrug]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID:  Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

Are you sure these are order IDs?

Yes I just double checked. They are quoteIDs obtained from dwolla

[URSAY]

Hi I've submitted 2 support emails a few days ago, still haven't gotten a response. $2000 from dwolla --> MtGox hasn't gotten there yet. Email: joeykrug@gmail.com

Have you submitted your support request to bitinstant.com/contact ?

Please provide me with more info regarding your order and I will try to help.

Yes I have submitted support tickets.

First order ID:  Details: 50bbd6f6-1a4d-4289-8896-ac0d571db809
Second order ID. Details: da74dfa6-91af-403d-86e9-7f889f9eb1c8

Are you sure these are order IDs?

Yes I just double checked. They are quoteIDs obtained from dwolla

Looks like I just fixed them both. 

[jasnlcas]

hi im on the support list for 4/8 & 4/9.
i sent you my email via pm on 4/10.

i havent received any contact via email or pm.   and btc still not received.

is there a time frame i should wait to check back?  a week? a month?
this thread is awfully hectic i wish you could just communicate through email. 

Are you xjay? 

yes

[jthev05]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

you aren't getting reimbursed.

Well no surprise here that the $8.14 which has mysteriously vanished won't be finding its way back to me. I don't care if it's $8.14 or $814 the fact remains: BitInstant appears to be scamming people by secretly taking out fees to help compensate for the $12,500 that was stolen by hackers last month due to a security breach. Fuck these motherfuckers.

jthev2005

[URSAY]

Ursay,

Please help with Order ID dd91433a-c2f2-49c4-beeb-5e673dcc5bd9. I received an email stating the transaction was executed but the funds have not appeared in my account. I also PM'd you. Please push asap.

Regards,

jthev2005.

The order appears to have executed today.  Please allow 24 hours for processing.  Thanks! 

Hey Ursay,

The issue I have now is I haven't received the correct amount in my account. I paid for $96.01 but received $87.87. It's a small amount but the principle is what matters to me. Can you help?

Thanks,

jthev2005

You do realize we charge fees for this service, yes?  Our fees are listed at bitinstant.com

Yes Ursay, I'm not an idiot. I've used your service probably a dozen times now. My total was $100 before the fees. After the fees I should have received $96.01. Where did the other $8.14 go? Please send me what I paid for.

Thanks,

jthev2005

you aren't getting reimbursed.

Well no surprise here that the $8.14 which has mysteriously vanished won't be finding its way back to me. I don't care if it's $8.14 or $814 the fact remains: BitInstant appears to be scamming people by secretly taking out fees to help compensate for the $12,500 that was stolen by hackers last month due to a security breach. Fuck these motherfuckers.

jthev2005

I was trying to help you with this issue.  Did you no longer need help?

[andymilly]

deposited funds using ZipZap on Sunday, April 7, and still have yet to receive funds. Emailed and no reply for over a week. I filled out a form on the contact page and received an email saying that you processed my order, but still have not received funds!




My quote ID: 76c3afbf-da86-4479-94c7-2105bb804c68
My event ID: a027c488-731c-4748-98d8-2cab59808191
My ZipZap account # that was on the ticket: 878015460
Funds origin: cash - $350
Desired funds destination: bitcoin address
(let me know if you need my address again).
thanks!

[URSAY]

deposited funds using ZipZap on Sunday, April 7, and still have yet to receive funds. Emailed and no reply for over a week. I filled out a form on the contact page and received an email saying that you processed my order, but still have not received funds!




My quote ID: 76c3afbf-da86-4479-94c7-2105bb804c68
My event ID: a027c488-731c-4748-98d8-2cab59808191
My ZipZap account # that was on the ticket: 878015460
Funds origin: cash - $350
Desired funds destination: bitcoin address
(let me know if you need my address again).
thanks!

Looks like your order went thru...

https://blockchain.info/address/12kXeWoqLf8hUGEKt9DSJTbKGZDb8iVLqY

[URSAY]

There is a good number of people who have price execution issues that I need emails and BTC destination addresses from.  If you have a current price execution issue opened with me and you have not given me any info of this nature today then please do so!  I will need this information to continue to work on your issue.  Thanks! 

[lifted1]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

    I was exchanging pm with you, but I'll just post my email here.   Jewce30@yahoo.com.  This is in regard to :  OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
   You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info!  What BTC addy would you like your funds sent to?  Thanks! 

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY  !!!

[noname6520]

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct?  If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

I sent you that email.  You made a cash deposit to your Gox acct.  We had no hand in executing your BTC purchase.

YES BUT YOU GUYS HELD MY DWOLLA FUNDS FOR A WEEK WHEN YOU PROMISE TO SEND MONEY IN 1 HR.

seriously, If you had just sent me the funds back turns out I would have been able to deposit dwolla -> mtgox in an hour and buy at 90. Instead you held my cash for a week and sent me at some inflated price (at which I bought 4 btc less than what I could have bought at the time you promised to send me).

make sense?

[URSAY]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

    I was exchanging pm with you, but I'll just post my email here.   Jewce30@yahoo.com.  This is in regard to :  OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
   You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info!  What BTC addy would you like your funds sent to?  Thanks! 

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY  !!!

Got it ty!

[URSAY]

URSAY I hope you are not still talking about reimbursing people for shorting them. I got this email.

Hello,

Regarding order # d0277f58-a4d7-410c-9f42-0b57e02f3cad

It appears we were not executing the purchase of BTC for you bu this was merely a cash deposit into your Gox acct?  If we are not in control of your actual BTC purchase then unfortunately we cannot offer to reimburse you for this.

Please let me know if you have any further questions.

Thanks!

bunch of scammers.

I sent you that email.  You made a cash deposit to your Gox acct.  We had no hand in executing your BTC purchase.

YES BUT YOU GUYS HELD MY DWOLLA FUNDS FOR A WEEK WHEN YOU PROMISE TO SEND MONEY IN 1 HR.

seriously, If you had just sent me the funds back turns out I would have been able to deposit dwolla -> mtgox in an hour and buy at 90. Instead you held my cash for a week and sent me at some inflated price (at which I bought 4 btc less than what I could have bought at the time you promised to send me).

make sense?

Yes it makes sense and I understand why you would be upset.  Can I open a ticket for you and try to reverse your fees?

[BitcoinApprentice]

Folks, I have received my deposit to Gox, after about 17 days. However, it's only been about 3 days since I logged my complaint here. . Ursay I want to thank you for sticking to your word. I'm not gonna lie, I'm a little disappointed that I still got charged bitinstant fees... and that on top of that I have to pay $100 per btc instead of the $85 it would have been if my deposit had been processed correctly. But, somehow I feel like I won today, and I suppose that's worth something. Thanks.

Thanks for posting.  Again I apologize for any issues you have experienced.  If you will allow me to open a ticket for you regarding your execution price I will try to resolve the issue for you.  Would this be okay?  

Absolutely. Just tell me what to do and I'll be on it faster than whores on crack.    

Folks, be patient and give these guys a chance to help. If you provide the appropriate information in the correct places, you will get your money. Even I was skeptical at first, but I think it's clear that these guys are getting it done.

Order ID # ?

This is the one I got today which successfully deposited funds to gox:  
OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9


This one is the original I got on Match 28:  OrderID: 412773bf-8dc9-4316-99be-317fe346947e





THANK YOU URSAY  !!!

I'm sorry but could you please be clear about what I am looking into?  I only need information regarding orders that you have a problem with.  Thanks for clarifying!  

Ursay, You asked me to provide you with an order ID so you could look into an execution price. In my last post, I provided you with both the order ID for my original transaction on march 28, which was unsuccessful( when BTC was $85), and the order ID for the successful deposit that finally made it to my gox account today. I wasn't sure which you would need in order to look into the execution price, so I gave you both. Please let me know if there's something else I need to do. Thanks much.

Give me exact figures.  What did you receive?  What did you expect?

@URSAY

Oh , got ya. Well, at the time of my deposit on March 28 btc was apx. $85, and today was bought at $95.90. I saw it posted here that Bitinstant would be honoring the BTc value at that time of their failed deposits. But how do you do that if the BTC was purchased from GOX and BI isn't actually supplying me with the BTC? Honestly, I'd just be happy if Bitinstant would reimburse me for it's transaction fees at least. I mean, I don't wanna sound like too much of a bitch , but putting me through what BI just put me through for 2 weeks, costing me $ in BTC value, and then charging me apx. $25 for its service just feels a bit like a slap in the face to me.

Escalated your request for fee reversal. 

@URSAY

Last night, shortly after you posted this, I received an email from Mandrik  :


"Sorry for the delay! I just manually processed your order, and you should receive your funds shortly. Thanks!

---
Sincerely,
Mandrik  "

I assumed it was in response to the fee refund you mentioned, but as of this morning I am still not seeing anything. I just wanna make sure I'm looking in the right place for the right thing. Can you tell me anything about this? Thanks

URSAY,

    I was exchanging pm with you, but I'll just post my email here.   Jewce30@yahoo.com.  This is in regard to :  OrderID: 64a95439-ebb8-4fc1-8b0d-52439abbbdb9
   You were escalating a refund for bitinstant fees attached to this order. I received the above email from mandrik last night saying my order was processed. I assumed it was the refund, but have not received anything. You asked me for my email address so you could look into it. I hope I've given you the necessary info. Thank you very much for the effort.

Thanks for providing useful info!  What BTC addy would you like your funds sent to?  Thanks! 

1DVtcrbeadE4TtQGUpKGXhPu3iggwiYXNz

Thank you URSAY  !!!

Is BitInstant Really sending funds to an address given in a forum??  Really? Now THAT's Security.....