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Author Topic: Official Newbie BitInstant Support Thread (Active Customer Support)  (Read 471350 times)
cubism4nerds
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April 13, 2013, 02:50:17 AM
 #5141

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?

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URSAY
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April 13, 2013, 02:51:06 AM
 #5142

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?



I'm sorry but your issue will not allow such a solution.  Sad
Singlebyte
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April 13, 2013, 02:51:46 AM
 #5143




When do you think we can resolve the issue?
cubism4nerds
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April 13, 2013, 02:53:16 AM
 #5144

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?



I'm sorry but your issue will not allow such a solution.  Sad

Well...am I supposed to just wait?  It's been quite a while. 
URSAY
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April 13, 2013, 02:54:09 AM
 #5145


We've already resolved your main issue.  I logged another ticket for execution price.  Isn't it fair that you saw us close your first issue so maybe you could be patient on the 2nd ticket?
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April 13, 2013, 02:55:00 AM
 #5146

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?



I'm sorry but your issue will not allow such a solution.  Sad

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.
soso
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April 13, 2013, 02:57:33 AM
 #5147

I finally received my deposit from bitinstant.

Good luck to all of you that have been waiting.

A lot of changes need to be made before people are going to take the serious though.



Murdaversa
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April 13, 2013, 02:59:31 AM
 #5148


I am having the same issue, i deposited 150, the amount i was supposed to receive 144 worth but only received 1.19 btc.... Price was about 80 when i paid at moneygram at 4 pm and did not receive the coins until 10:45 and only received 90 worth at CURRENT PRICE
here is my order info:
OrderID: d1d165eb-772f-405b-9679-b821debdfe3a
EventID: 9db49b5c-22ab-4079-aeed-5767b56e0aaf
DestAccount:
16NLqdDpa3UwftQ11tFq21rf4zKjLKUAF6
QuoteID: 7d32a595-25dd-462f-bb04-2b6c1cf05e1d
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365811741.15
APIResponse: {'Transaction_id':
u'5168a19d3fa78d08313fb562'}
FundsSent: $144.015 USD

if you nothing else to do with your btc, send them to me!! 1VersaHgF4kQMzgJpMe8wDMppqAqLYdBL
URSAY
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April 13, 2013, 03:05:19 AM
 #5149


I am having the same issue, i deposited 150, the amount i was supposed to receive 144 worth but only received 1.19 btc.... Price was about 80 when i paid at moneygram at 4 pm and did not receive the coins until 10:45 and only received 90 worth at CURRENT PRICE
here is my order info:
OrderID: d1d165eb-772f-405b-9679-b821debdfe3a
EventID: 9db49b5c-22ab-4079-aeed-5767b56e0aaf
DestAccount:
16NLqdDpa3UwftQ11tFq21rf4zKjLKUAF6
QuoteID: 7d32a595-25dd-462f-bb04-2b6c1cf05e1d
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365811741.15
APIResponse: {'Transaction_id':
u'5168a19d3fa78d08313fb562'}
FundsSent: $144.015 USD

Sorry to hear that your order was incorrect!  I will escalate this thru support!  Smiley
cubism4nerds
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April 13, 2013, 03:07:48 AM
 #5150

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?



I'm sorry but your issue will not allow such a solution.  Sad

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.



Are you doing it via chronological order?
duquevalentino
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April 13, 2013, 03:08:27 AM
 #5151

Hi,

Just to say I input my data on www.bitinstant.com/contact.

I was included in support list 4/11 or 4/12.

Waiting feedback.

Thanks Smiley
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April 13, 2013, 03:13:14 AM
 #5152

Hey everybody I'm back to try and help with your issues as much as possible...

Have you looked into my issue?  You have not responded to my posts or my PMs.



I would need to escalate your issue so it is best served thru bitinstant.com/contact


Already been through there, and it's been past 24 hours.

Can you not manually push it through?



I'm sorry but your issue will not allow such a solution.  Sad

Well...am I supposed to just wait?  It's been quite a while. 

Our support agents are working through a large back log.  I'm sorry for the delay.



Are you doing it via chronological order?

Yes.  All other CS reps are working from the bitinstant.com/contact data.
URSAY
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April 13, 2013, 03:16:03 AM
 #5153

Hi,

Just to say I input my data on www.bitinstant.com/contact.

I was included in support list 4/11 or 4/12.

Waiting feedback.

Thanks Smiley

PUSHED!  Smiley
rbgrish
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April 13, 2013, 03:40:05 AM
 #5154

I like the service and have used a number of times.  I even included Step by Steps of how to use it in my eBook, Bitcoin Step by Step.  BTW it's free on Amazon today.

www.amazon.com/Bitcoin-Step-by-ebook/dp/B00A1CUQQU/

1PLEtj7JTPbMLiPnXiB9QVcSoRXwUr1m3k
man
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April 13, 2013, 04:09:46 AM
 #5155




When do you think we can resolve the issue?

THANKS FOR THE LINKS!!!  I am tired of kissing ass here since the 4th of April!!

This Ursay guy keeps promising me he will "look Into" my situation and now....HE WON'T EVEN GIVE ME THE COURTESY OF RESPONDING!!!

IF YOU GIVE YOUR WORD ON SOMETHING....YOU SHOULD KEEP IT!!!

WHY NO RESPONSE???  DOES A GUY HAVE TO POST THESE TYPES OF LINKS TO EVEN GET A RESPONSE??

MEANTIME....YOUR "PUSHING THROUGH" people who have only been on here for a FEW HOURS!!!!!

I AM NOW GOING TO POST ON EVERY ONE OF THE LINKS THIS GUY GAVE ME AND I WILL CONTINUE TO RE-POST THE LINKS ON THIS BOARD.....UNTIL YOU DO RIGHT BY ME!!!! Huh

 ???BITINSTANT  LIARS & COWARDS Huh Angry Sad
cassiolandim
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April 13, 2013, 04:12:11 AM
 #5156

MtGox under several attack right now... =(

What is your experience with Bitinstant ? Contribute at http://www.reddit.com/r/Bitcoin/comments/1c6ppv/survey_how_did_bitinstant_worked_out_for_you/
cassiolandim
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April 13, 2013, 04:21:00 AM
 #5157

MtGox under several attack right now... =(

And?

What does that have to do with the thread topic?

What good would my problem be solved with bitinstant to receive my money on a site that was attacked / robbed?

What is your experience with Bitinstant ? Contribute at http://www.reddit.com/r/Bitcoin/comments/1c6ppv/survey_how_did_bitinstant_worked_out_for_you/
man
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April 13, 2013, 04:34:24 AM
 #5158

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9
URSAY
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April 13, 2013, 04:45:01 AM
 #5159

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9


If the goal is to receive your order then I'm not sure why you'd want to get us shut down.
man
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April 13, 2013, 04:49:21 AM
 #5160

More Places to complain about these scammers:

FTC

https://econsumer.ftccomplaintassistant.gov/

Google+ community where people who would like to join together to get a lawsuit going can organize.

https://plus.google.com/communities/112177264311909940483

BBB

http://www.bbb.org/new-york-city/business-reviews/payment-processing-service/bitinstant-llc-in-brooklyn-ny-139331

Reddit

If your goal is to keep your word and solve my problem.....I'm not sure why you won't even respond unless threatened with being "shut down"!!!!!
and I notice you still will not give me a REAL report on my situation!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9

I just finished posting on Reddit.com and I am moving on to the next link!!!!!!



http://www.reddit.com/r/Bitcoin/comments/1bzo49/do_not_use_bitinstant/

RipOffReport.com

http://www.ripoffreport.com/Search/bitinstant.aspx

NY Small Claims

http://www.nyc.gov/html/dca/html/publications/publications_small_claims.shtml

I will continue to post these links until I get a response!!!
Order ID    2fd5ca49-dfce-4810-93a9-ea9a6e2e6b9e
Quote ID    cef3aeef-dae7-4ec3-87d6-7ff5d9ed4ab9


If the goal is to receive your order then I'm not sure why you'd want to get us shut down.
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