Official Newbie BitInstant Support Thread (Active Customer Support)

[Cogine]

10 DAYS from my transaction date. I was put on ursay's 4/8 list. Though my phone call to the emergency only # and the support forms and emails should have had mine fixed Way before a bitcoin forum "LIST".
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay
10 Days nopay

Same here - Dwolla - MTGOX is the only way to go.
Have processed 4 Deposits that way.
And 4 here, but of course one did not go thru.
and still waiting 10days like so many others.
weeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee

[1715445341]

1715445341

[1715445341]

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[1715445341]

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[1715445341]

1715445341

[cassiolandim]

Can I please receive my mtgox coupon code? It's been a week since my order and URSAY said the code would come 'soon'
I know you guys are trying but I'm really getting impatient.

I just sent this manually

He sent it but it is apparently invalid...
what part of the mtgox coupon do I enter? The whole thing including the 'mtgox-usd-' part? Or jsut the numbers? Making sure it's not an error on my part.

Go to 'add funds' then 'redeem mt. gox code' and yes the whole mtgox-usd-everything; believe so at least.

yeah that doesnt work. invalid code.

EDIT: Goddamnit he just sent me my ORIGINAL coupon code that wasn't supposed to be used, due to it being a deposit

He did the same thing with me... =(

[URSAY]

Hi everyone.

I will be back shortly to help try and solve or escalate your issues today!

Thanks for your patience!   

[Help69]

Hi, I have questions about two transactions - I funded using Moneygram/bitinstant, but they were never credited to me in my e-wallet - Usray, can you please assist in tracking down where these funds are, and how to get credited?

thanks in advance!

OrderID: a3f0d122-a2a2-4e11-8d4c-f30e15da1a26
EventID: cfc6dc26-865c-49e0-b9f0-81464176643a
DestAccount: 13X29R55DGq7UQF6eHZSpwtz1af6pfd1UJ
QuoteID: 0e5f75e9-b977-4f3d-96fc-535060d5f642
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1358356693.68
APIResponse: {'BTC': 3.63924}
FundsSent: $53.7656 USD

and

Sorry, can't find the info at the moment; will repost info from the second transaction later, thanks.

[donkeybozo]

Still waiting for Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb to show up in GOX account

24+ hours now

[akabmikua]

@URSAY

Please resolve all the matters as soon as possible!!!!

Those orders are huge and still pending!

1st order: https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
2nd order: https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these, I have not received any of these orders!

Edit:
Also about the rates, could you please do the transactions at current rates? The person I am sending these will withdraw them very very soon!

[Nachtwind]

Still waiting for Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb to show up in GOX account

24+ hours now

106 hours... and counting

OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5


Lists 4/8 and 4/9, new "ticketing"-system and sent several Emails.



But ok, i take it no longer serious... Instant is still ok for me as i deal with geological timescales on my dayjob, maybe i have to sit back and relax as the bitinstant staff comes from a similar field of work? No idea.. but then this waiting would make at least some sense.... -_-

[glt512]

it's been 7 days so far and I still haven't gotten ANY of my money.

[BitcoinBallin]

I finally learned my lesson and used bitfllor inplace of bitinstant. Granted i have had only 2 screw ups via bit instant but after reading all these complaints i decided to not risk it. it was a drive to a bank of america but other then that it was super smooth.

Yea there prices might be a little higher and the BTC price is normally a little higher too but I have been using them for the last 2 months since Bitinstant has pissed me off numerous times and as long as your near a Bank Of America the process is even easier than Bitinstant except that I always get my funds and do not get lied to and have my funds held for 2 weeks.

[TedDansonsHair]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

[URSAY]

Hi, I have questions about two transactions - I funded using Moneygram/bitinstant, but they were never credited to me in my e-wallet - Usray, can you please assist in tracking down where these funds are, and how to get credited?

thanks in advance!

OrderID: a3f0d122-a2a2-4e11-8d4c-f30e15da1a26
EventID: cfc6dc26-865c-49e0-b9f0-81464176643a
DestAccount: 13X29R55DGq7UQF6eHZSpwtz1af6pfd1UJ
QuoteID: 0e5f75e9-b977-4f3d-96fc-535060d5f642
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1358356693.68
APIResponse: {'BTC': 3.63924}
FundsSent: $53.7656 USD

and

Sorry, can't find the info at the moment; will repost info from the second transaction later, thanks.

I can see that you may not have been credited.  Although I can't directly fix this I will find someone who can ASAP because this is an old order.  I apologize for your troubles.

[URSAY]

@URSAY

Please resolve all the matters as soon as possible!!!!

Those orders are huge and still pending!

1st order: https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
2nd order: https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these, I have not received any of these orders!

Edit:
Also about the rates, could you please do the transactions at current rates? The person I am sending these will withdraw them very very soon!

Transaction price is locked in at time of purchase.  I do not personally have a solution for your issue so I would ask that you submit a support request at bitinstant.com/contact

Your submission is looked at by multiple CS reps with more experience then me on these types of issues.  Thanks.

[ahreal]

So if not bitinstant then who can one use safely? Did most people walk physically into a store and hand over cash? I'm sorry for the newbie question, I haven't purchased any yet since there doesn't seem to be anyone actively selling them?!

[FYourself]

URSAY, please send me a new code. Gareth just sent me my original one.

OrderID: e38be662-1e37-4d1a-b7b1-1db98ba059f1
EventID: e868d75b-6791-46f6-934a-63ddcde0c076
DestAccount: M94310493X
QuoteID: 0b19a2e1-5477-444a-a82b-7e338bcae384

I expect a coupon for $95.95.

IT HAS NOW BEEN 8 DAYS

[URSAY]

Still waiting for Order ID 62f756f2-1770-4361-a5a2-ccb68132efbb to show up in GOX account

24+ hours now

106 hours... and counting

OrderID: 8ded4ee8-2ba1-4e09-9a28-cd3f3b03b596
EventID: 50ba5957-5ac5-402b-a55d-fd7698ebd95f
QuoteID: 25cecd55-05b5-4f1a-b5de-10c74f9d39f5


Lists 4/8 and 4/9, new "ticketing"-system and sent several Emails.



But ok, i take it no longer serious... Instant is still ok for me as i deal with geological timescales on my dayjob, maybe i have to sit back and relax as the bitinstant staff comes from a similar field of work? No idea.. but then this waiting would make at least some sense.... -_-

Pay Pal transactions can take at least a week to verify before they are completed.

[URSAY]

it's been 7 days so far and I still haven't gotten ANY of my money.

I don't believe you ever gave me your zipzap acct # ?

[akabmikua]

@URSAY

Please resolve all the matters as soon as possible!!!!

Those orders are huge and still pending!

1st order: https://www.bitinstant.com/order_status/eaefb4e7-db15-4749-b7a7-839c95a78ae2
2nd order: https://www.bitinstant.com/order_status/b05bd112-a450-46af-bf6a-43f062b23a78

Please solve these, I have not received any of these orders!

Edit:
Also about the rates, could you please do the transactions at current rates? The person I am sending these will withdraw them very very soon!

Transaction price is locked in at time of purchase.  I do not personally have a solution for your issue so I would ask that you submit a support request at bitinstant.com/contact

Your submission is looked at by multiple CS reps with more experience then me on these types of issues.  Thanks.

OK, I have added another support request regarding the same. Please reply me ASAP as I want to send the money ASAP (or I will have to bear the penalty).

[BitcoinBallin]

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

_______________________________________________________________________________ ___________

1uuyZkQoZ1crSjmDcAEZmwk49XtcYKcT7

[URSAY]

I made a purchase through bitinstant last night, I was supposed to receive $451 worth of btc, however the amount I was sent is $51 short. In essence this money was simply stolen from me, your service is outright stealing from customers as of late.

OrderID: 72b904e6-f6e3-4aa8-8f40-b6004b169b65
EventID: 0ddbe7ea-68f1-4d94-9046-c87d51b4d8bb
DestAccount: 1DgW5Hyxz6umQErkjBeLoTqXDcjWRKEFAw
QuoteID: 6e6ba05d-6ad8-4046-b736-f5f483b9cc2c
User: SYSTEM
DestExchange: btc
eventtype: Order executed
EventSentAt: 1365814135.82
APIResponse: {'Transaction_id': u'5168aaf83fa78d0833608b2e'}
FundsSent: $451.247 USD

Please tell me if you need anymore information.
Edit: I want this rectified, here's some proof of the thievery https://i.imgur.com/bxN0TI6.png

I've escalated you to the person who handles order execution price problems.  Sorry for your troubles.

[FYourself]

I am simply writing this to give my honest overall opinion of Bitinstant and to give you guys an idea of what you are in store for.  I have been using Bitinstant for a long time and I never even had to create an account on here except until a few months ago.  And I feel that this increase in business is a horrible excuse for what is happening. If you cant handle your company shut down your site, fix all orders 100% and then only take what you can handle.  They even said that it takes days for them to receive payment so it is blatantly obvious that these guys do not have the money on hand to operate so they are waiting for you new guys to place orders to pay for the old ones.  Its not how you do business and I do not see how they are even operating.  These guys are making a killing off of shorting everybody and if they tell you they match the BTC price that is a lie.  For you to get that honored not only do you have to wait till your transaction finally gets processed you then have to catch their mistake and message some one on here and hope that you get the difference.  The 2 times that this happened I got the 1 BTC I was owed for the difference in price and the second time was after waiting 2 weeks it was closer to a 2 BTC difference which I never received and was told I would get after messaging numerous people but I did not even bother following up any more with it since I was so pissed off with them and just happy that I received most of my transaction and this was a few months ago so the price was not as high as it was today.  Obviously only a small percent of people will do that and that still does not even guarantee you your money so 90% of the time they are keeping what you deserve.  Do not spend money with them unless you can afford to have your funds tied up for weeks at a time and you do not mind receiving the absolute worst customer service you will experience in your life.  I have personally dealt with the CEO Charlie/Yankee and i am not sure if he was having a bad day but he was a complete douche and seems like most of his responses to people on here are not very helpful.  I am only on here to tell people my experience and let them judge if they feel like risking it.  I feel a little better now lol.

_______________________________________________________________________________ ___________

1uuyZkQoZ1crSjmDcAEZmwk49XtcYKcT7

Dude, I feel the same way. Bitinstant feels like such a scam at the moment.