greene63
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 Offline
Activity: 6
Merit: 0
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April 20, 2013, 02:10:38 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
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akabmikua
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April 20, 2013, 02:15:23 PM |
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just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed. I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!! EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log. Both of these orders executed and were sent to coinapult, please email ira@coinapult.com and if you don't get a response today then PM me here and i'll grab hold of him for you. He is not replying past *9* days!! Some CS rep transferred my support ticket to him 9 days ago, there was no response. About 3 days ago, another (or maybe same) CS rep transferred my new support ticket (wufoo one) to him AGAIN! And from that time, I HAVE NO RESPONSE! I am just: Waiting.....Waiting.....Waiting.....Waiting.......Waiting.........Waiting...... ..Waiting........Waiting.......Waiting......... |
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hojo
Newbie
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Activity: 40
Merit: 0
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April 20, 2013, 02:54:26 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. |
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morp17
Member
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Activity: 87
Merit: 10
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April 20, 2013, 03:37:31 PM
Last edit: April 20, 2013, 06:57:24 PM by morp17 |
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Hello URSAY and Gareth could give a manual push on my order. Quote ID: 9cf718da-4f9d-4391-a385-06d5e783b596 Zip Zap: 950 257 162 Bitcoin address: 1BdraZPik56QWoWwRjuFmtCts2miqwXTyE Thank you.  |
฿itcoin: 36tHHEBp7QwePa76dMsN4KVbN3VhvK3rbu
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dookiedue
Newbie
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Activity: 28
Merit: 0
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April 20, 2013, 04:36:14 PM |
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Thank you URSAY for your assistance. My issue is now fully resolved!
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Gareth Nelson
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April 20, 2013, 04:44:56 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements. |
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keeron
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April 20, 2013, 06:30:06 PM |
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Thanks Gareth! I saw the transaction this morning and was very pleased. This brings back some sanity :-) - Keeron |
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dave859
Newbie
Offline
Activity: 31
Merit: 0
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April 20, 2013, 06:31:56 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements. Can you please explain why all Dwolla orders have been held back and when do you expect to process them? |
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akabmikua
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April 20, 2013, 07:07:11 PM |
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just out of curiosity... may i ask what kind of order you placed?... i dont work for bitinstantm im just a bit shocked it would take to so long to resolve and was curious to see what type of order u placed. I just placed the order from BTC-E code to Bitcoin Address. Its pretty simple to resolve, but Bitinstant is taking forever!! EDIT: You can see that second order says "BTC-E coupon deposited at BitInstant account" at the end of event log. Both of these orders executed and were sent to coinapult, please email ira@coinapult.com and if you don't get a response today then PM me here and i'll grab hold of him for you. I will wait for the next 24 hours and will notify you!  I hope my issue will be resolved soon! |
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FireBlazzer
Member
Offline
Activity: 70
Merit: 10
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April 20, 2013, 07:14:51 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements. and what of my order? its been way over 2 hours... its been about 4 days now... and when i did recieve BTC's... it was at a price far higher then when i orginaly paid for it... resulting in much less btc... im still missing almost half my order, i got about .75... i should have goten about 1.4 i was charged fees... nothing was given to compensate for my losses... i dont know what is going on with bitinstant right now... in the past, i couldent get home from walmart fast enough and my bitcoins used to be there already... now it seems like i have to climb a huge hill to complete a transaction that used to be quick and easy. |
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Cptblack
Newbie
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Activity: 6
Merit: 0
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April 20, 2013, 07:35:23 PM |
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available info: Zipzap amount $503.95, Zipzap acct #577710585. bitinstant to mtgox account #M84316594X. I used the wrong email! i used dakmed@yahoo.com, but it should have been dakmed@ymail.com. And to make things even worse, mtgox says the funds were rejected because i sent them to the "m and x" account number M84316594X, but they should have been sent to 316594 or cptblack. I have already made a detailed post at bitinstant.com/support. Im afraid my funds are lost, and i have little more information to give. I dont even have the event or quote id because i used the wrong email. Your funds are not lost. You must have gotten caught up in that while mess when they had announced the new MX numbers but not yet fully moved to that new system. You should see resolution shortly as long as you logged your issue thru bitinstant.com/contact I'm assuming you included your zipzap acct. # in that ticket submission? Yes my most recent submission to bitinstant.com/contact included that info and pretty much everything seen here. edit: its only been 1 week, i did the order on 4/10, reference code 37197841 I gave your order a manual push. I'm not sure that is the solution that will solve your issue but if you do not see results from this then level 2 support will be able to help. Thanks for your patience! I don't mean to pester but now that it has been 3 days since this conversation, is there anything you can do now? I still haven't received the funds. |
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TedDansonsHair
Newbie
Offline
Activity: 19
Merit: 0
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April 20, 2013, 09:10:22 PM |
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I submitted a ticket on April 11th and I still haven't heard back from your support staff. What gives, ursay, I thought I just had to be patient?
April 2nd
Funds sent (after both fees): $303.39 USD
Received: $267 USD
Missing: $36
April 10th
Funds sent (after both fees): $302.43 USD
Received: $164 USD(!!!!)
Missing: ~$138
You charged me $214 for coins that were trading at $116. I remember checking bitcoinity directly after placing the order on bitinstant. It was not $214 then and it wasn't $214 when I paid through moneygram. You straight up stole half of my money in this instance.
April 12th
Funds sent (after both fees): $451.27 USD
Received: $361 USD
Missing: ~$90
Bitcoins were trading for $105 when I paid for this order, you charged me a rate of $128 per coin. This was the only order that mattered, you guys really fucked me on that one.
Look, I've laid it all out for you, I can prove that you guys have taken hundreds of dollars from me. Can you just give me my money?
You logged all 3 of these in one ticket? Have you verified your execution prices at bitcoincharts.com ? My apologies, I should have been clearer. No, I didn't log all three issues on one ticket. I have outstanding tickets for April 10th and the 12th, the April 2nd one seemed trivial at the time, but now I'm going to log a ticket for it after I get home today. I cannot check bitcoincharts on my phone, their site doesn't work on mobile devices I guess. Actually, no, why should I check it? It's your job to figure these things out, man. I'm at work myself, I've wasted too much time as it is dealing with this shit. So what are you going to do about this? I've been waiting for over a week now and I'm not going away. Logging all of your issues separately is recommended so you can see a solution for each issue. I am asking you to provide as much info as possible regarding any issues you have. This will further speed up your resolution time. The choice is yours. blockchain.info was down yesterday but seems to be back online today. I did log them separately, I have explained this to you already. I gave you all of the information that I have, I even formatted it for you so you wouldn't have trouble reading it. What else could you possibly want from me? I need to stop, you have such a knack for infuriating me, Ursay. I'm sorry that you are upset. My only goal is to help solve your problem. Are you saying you are trying to log this with me or you have already logged all of these issues in the proper support channel? bitinstant.com/contact Of course I logged them in the proper support channel, but that doesn't matter because nothing is going to come from those support tickets. Why do you keep linking to your ineffectual support page? Nothing good comes from it. I want to talk to someone above you, you have been absolutely no help. People are telling me I need to email your fucking CEO to get a refund. Do you know how stupid that makes this business look? |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 09:58:25 PM |
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Still haven't received Bitcoins owed since April 3 2013. What is going on with Bitinstant?
I believe you received this similar response from support quite sometime ago...? zipzap 785119595 This processed successfully on April 2nd. See here: https://blockchain.info/address/1Hh54JkZRbSCom3ddsbJuVgACpy4dwbTXg[RESOLVED] |
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Epicblood
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April 20, 2013, 09:59:43 PM |
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Just wanted to let everyone know that I have recieved my money |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 10:16:11 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
Even if your order has an issue, we've recently been processing those failures in less then 24 hours! |
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Gareth Nelson
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April 20, 2013, 10:18:08 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements. Can you please explain why all Dwolla orders have been held back and when do you expect to process them? Technical issues getting our system to import statements from dwolla - this happens every now and then due to dwolla changing things around without telling us. If you've got an outstanding dwolla order then let support or myself know and give your QuoteID and the dwolla transaction ID and it can be sorted. I should also inform everyone that as of 2 hours ago we're experiencing some latency talking to mtgox which is causing delays - orders from earlier today seem to have been processing smoothly but new orders are running on a delay due to the latency. |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 10:19:31 PM |
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Thank you URSAY for your assistance. My issue is now fully resolved!
Great to hear!  |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 10:20:13 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. The past 24 hours we've been handling the vast majority of orders within 2 hours due to some recent improvements. Can you please explain why all Dwolla orders have been held back and when do you expect to process them? Do you have an order ID #? |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 10:26:05 PM |
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Hi, I have a pending transaction that should already been completed: Quote ID: 62532dab-2e62-4a16-aadc-1d197ca84588
Event ID: f4000cc3-58e1-4736-9bec-c71dd6996ff6
ZipZap: 650528508 I made the payment through ZipZap/Ebanx as instructed and they e-mailed me saying the merchant had been informed. Is this a new issue? Have you logged this issue at bitinstant.com/contact ? |
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URSAY
Legendary
Offline
Activity: 1946
Merit: 1000
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April 20, 2013, 10:30:50 PM |
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how long does it take for a deposit to go through and to withdrawl ?
thanks
It used to be within the hour or less. Now they promise you within 24 hours but if you look at the past 300+ pages in this forum alone there are many unhappy customers lately over the past 21 or so days. I got lucky my issue was on day 1 and i found my way here quickly and i got resolution (4+ days). There are many going on 1-3 weeks with no resolution. I would question my sanity if i used their services again. TO EVERYONE... If you haven't logged your issue with bitinstant.com/contact then we might not even know that you have an issue with your order! LOG IT! Let's get you taken care of!  bitinstant.com/contact |
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