Official Newbie BitInstant Support Thread (Active Customer Support)

[Yankee (BitInstant)]

I'm in the Caribbean, where in Puerto Rico exactly can I start making cash deposits?

Any moneygram location!

[brincobt]

Bitinstant Order Execution Failed

Order event log
Timestamp    Event ID    Event type
Thu Dec 20 21:30:16 2012   96eabef9-c261-40ab-b881-3a2ab002dd3c   Quote for new transaction
Thu Dec 20 21:31:04 2012   df011fa3-13e8-4908-88a5-2f07fc7c7ecc   New Order
Thu Dec 20 21:30:36 2012   ad451a9c-0669-4959-ab19-132eaaf978f8   Gox coupon deposited at BitInstant account
Thu Dec 20 21:30:38 2012   acc2999d-aa8a-4df6-bf69-1cdf151fa849   Order execution failed!

[Yankee (BitInstant)]

Bitinstant Order Execution Failed

Order event log
Timestamp    Event ID    Event type
Thu Dec 20 21:30:16 2012   96eabef9-c261-40ab-b881-3a2ab002dd3c   Quote for new transaction
Thu Dec 20 21:31:04 2012   df011fa3-13e8-4908-88a5-2f07fc7c7ecc   New Order
Thu Dec 20 21:30:36 2012   ad451a9c-0669-4959-ab19-132eaaf978f8   Gox coupon deposited at BitInstant account
Thu Dec 20 21:30:38 2012   acc2999d-aa8a-4df6-bf69-1cdf151fa849   Order execution failed!

Hey, your order was processed. Sorry for the delay.

Also, in the future. No need to post in more then 1 thread. We see your issue here. Posting in more threads won't get our attention faster, just annoy us.

Thanks 

[brincobt]

I received it.
Thank you very much and Happy New Year

[Thursday]

Success!

Received my first Bitcoins today.  Fast and painless.


Thanks for popping my Bitcoin cherry Bitinstant!

[justtired]

I'm so jealous of you guys getting your issues resolved.....and so quickly!

[myhazeispurple]

I just got my verification email of a successful transfer from ZipZap, although my wallet is still showing only 8 dollars and change. I'm a bit worried as this coin money was my last for quite a while! My order numbers are as follows:

Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0

Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9

Thank you guys in advance for your assistance and for everything that you do!

-JG

[Korgy]

I have used bitinstant to coinapult successfully in the past and I get the coinapult email usually within the hour. This is taking a lot longer than usual and it is worrying me.  The bitinstant transaction was successful but now I am waiting on the email. My transaction Id is 765308374.

Thanks!

[Yankee (BitInstant)]

I have used bitinstant to coinapult successfully in the past and I get the coinapult email usually within the hour. This is taking a lot longer than usual and it is worrying me.  The bitinstant transaction was successful but now I am waiting on the email. My transaction Id is 765308374.

Thanks!

I just got my verification email of a successful transfer from ZipZap, although my wallet is still showing only 8 dollars and change. I'm a bit worried as this coin money was my last for quite a while! My order numbers are as follows:

Quote ID:74bc2829-b600-4d64-911e-c33bdb5200e9
Event ID: 38643fc8-8a84-4c7e-98cc-de42e9112ff0

Quote ID: 6d799217-a7b6-40f4-b2b1-c7a3955e5184
Event ID: ce02a775-7c7a-41b6-aa59-d22f0f0e05f9

Thank you guys in advance for your assistance and for everything that you do!

-JG

Hey,

As mentioned in my PM, orders are running a little slowly and will be processed in a few minutes.

In the future, go to BitInstant.com and see the message under the fields, we update that in real time

Charlie

UPDATE: All processed

[myhazeispurple]

Was about to reply and say that Rachel got to my problem already, but I see that she's faster than me on the forums too!

You guys ROCK. Will update again when coins come in!

[Korgy]

Oh okay. I didn't see that message. I will make sure to look for that next time. Thanks for the reply.

[cheetah]

Hello.

I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?

Quote ID    35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID    c2f4671f-e1b0-46c9-bf5a-393f7098617f

Thank you.

[owenmichaels]

Hello everyone!
I'm new here and I hope to share with some users my passion for BitCoin here.

 

[Yankee (BitInstant)]

Hello.

I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?

Quote ID    35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID    c2f4671f-e1b0-46c9-bf5a-393f7098617f

Thank you.

Hey, it shows up in our systen as not paid. Did you pay? If yes, can you email me the receipt?

[Yankee (BitInstant)]

Hello.

I placed order yesterday, so i see no activity on it till now. I wrote to support twice but had no answer. Maybe something is going wrong?

Quote ID    35476087-ccb9-4481-9b6a-cc1bf298714e
Event ID    c2f4671f-e1b0-46c9-bf5a-393f7098617f

Thank you.

Hey, it shows up in our systen as not paid. Did you pay? If yes, can you email me the receipt?

Hey,

Here is the Order ID: 02ad1cd4-e206-4aa4-b308-97d7be73d8b1

This order is showing on the blockchain here:

http://blockchain.info/address/14bMjLevA4BErFFetZNHRQkmrtmLiTT7kM

(28.18 btc on 12/28)

Please let me know if you need any more information about this order.

[mpmonster]

Hello and good day. I made two transfers yesterday @ 12:37 pm est via money gram at a time you guys had issues processing orders through your back ups. I sent multiple messages about this and last night I received to confirmations in my email that the orders were paid out. Only one of the 2 were paid. One was for a total of $503.95 and the other was for $501.95. I have sent multiple emails and called numerous times but no one has gotten back to me. I sure could have used my money 18+ hours ago when i placed the order.

Please help me and also it would be nice if you would refund your fees to me as well since it has taken much longer than an hour..

OrderID: 59bd40eb-2543-4367-a767-55b458922188
 EventID: 82b1e49b-d896-4d69-a128-93566250cb97

[mpmonster]

you can see if you look up the block chain only one input was received, not two..
Thanks for your help

[mpmonster]

At this point all of my fees, $40 + should be refunded as neither purchase went through in an hour, and I am still waiting on my other order. I just received an email from Rachel saying that I will have them later today. 24 hours after the fact. Not good business...
 Is there any chance that cash deposits at banks will be an option again?

[Yankee (BitInstant)]

At this point all of my fees, $40 + should be refunded as neither purchase went through in an hour, and I am still waiting on my other order. I just received an email from Rachel saying that I will have them later today. 24 hours after the fact. Not good business...
 Is there any chance that cash deposits at banks will be an option again?

All questions answered in your PM.

[pizzaman1337]

Do you guys have an official twitter account? It doesn't seem like @bitinstant is you.