Official Newbie BitInstant Support Thread (Active Customer Support)

[doggylover673]

Thanks and sorry to double post. I didn't see it come up. I sent you a PM asking an additional question.

Thanks.

Responded, no worries!

Hey Yankee, I responded earlier to your PM and gave the info.

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[Yankee (BitInstant)]

I ordered my coins around 2 or 3pm CST Jan. 30 (yesterday) and received my coins by 10am CST Jan. 31 today. I used coinapault and after not having received the email in a bit of time I checked the order status on bitinstant's homepage and discovered that the last action said something along the lines of "order failed."

So, there is an idea of a timeline for people out there who don't have their coins and are becoming worried. They are backed up a bit, but Yankee and the Bitinstant team seems to be doing everything the right way. Try to relax  

And thanks again for taking care of my order Yankee. Much appreciated. Your company's future is bright!

Hey, we processed most of them. Whats your Order info? Ill make sure it goes a thru right now

Thanks and sorry to double post. I didn't see it come up. I sent you a PM asking an additional question.

Thanks.

Responded, no worries!

Hey Yankee, I responded earlier to your PM and gave the info.

Checking it out now!

[doggylover673]

Thanks and sorry to double post. I didn't see it come up. I sent you a PM asking an additional question.

Thanks.

Responded, no worries!

Hey Yankee, I responded earlier to your PM and gave the info.

Checking it out now!

I just responded to your message. That info didn't show up in my mail account oddly enough, I thought that was the address I used too.

BitInstant is fantastic. I was apprehensive when i saw the coins weren't in my wallet this morning, but I feel comfortable with your company now. Yours is the best customer service I've every experienced.

[Yankee (BitInstant)]

BitInstant is fantastic. I was apprehensive when i saw the coins weren't in my wallet this morning, but I feel comfortable with your company now. Yours is the best customer service I've every experienced.

Wow thanks! Btw your order processed a few minutes ago.

Thanks again

[BitcoinMonster]

Hope all you are enjoying your coins :/

[deltakilo9]

Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?

[bitcoinuser5654]

Well... You finally transferred my coins this morning... now that I can no longer access my instawallet. Instawallet was up all last night of course. Now I check blockchain.info and can see that my coins have been removed my receiving address. This delay may have just cost me $300. Not too happy about that! Not necessarily your fault I used instawallet, but if the transaction went through yesterday, as it should have, I would have already used my coins as intended. What a clusterfuck!

[alicethecat]

Placed an order about 24 hrs ago. Got the confirmation email from Zip Zap but have yet to receive my bitcoins. It's always taken less than 2 hrs before so I'm concerned.
Acct# is 479680589
Thanks

[BitcoinMonster]

I am hoping to receive my funds tomorrow.


I have been told multiple times that my funds are "safe" ("just stuck"?) are being "taken care of"? but for how long must one wait before they question what is really going on? Others come on here after not having received their bitcoins for a few hours and a day and now they are receiving their funds?!

Tomorrow will be day # 9 for waiting for one transaction of 503.95. If I don't receive my funds tomorrow... well I don't know how I can recommend this service any longer.

Tomorrow will also be day #2 for not receiving a second transfer of 503.95.

I am HOPING that this weekend will not be the second weekend with no replies from the support team.. and also the second weekend waiting with no bitcoins; the 1000$ in bitcoins now in backed up bitcoins that are owed to me.

Please, team.. if this can be resolved.. well I'd love to continue to recommend this service to all who I share the joy of bitcoin with. Right now I need support and for someone to really tell me why it takes 9 days to receive my money when it is known that it is because of the double spend filter. Wouldn't it be an easy fix?

And this API issue for my second transfer of 500$.. Will this be happening again?

If I knew there weren't going to be anymore problems.. well I'd just go back to the bank and do ANOTHER transfer.. I owe a co worker 500$ in coins and have for 9 days. This is getting quite difficult to explain.

[turt1e]

How will I receive the refund for our fees?

[StatePalaceGuy]

I emailed support@bitinstant.com. I made a deposit using moneygram at CVS, and have not gotten confirmation from bitinstant. I have gotten the zip zap confirmation, but no bitcoins and no bitinstant confirmation.

Zip Zap Confirmation Email:

Amount to Pay: $305.00
Account Number: 468767553

[artie]

Hi, I tried to buy some bitcoins using cash and bitinstant at a 7-11 using a VCOM atm which accepts cash.  I wanted to deposit $40 as a test.

The 'amount to pay' listed on my zipzap payment slip is $43.95.

I went to the ATM, chose MoneyGram, and was instructed to call a 1800# to continue.  The rep on the phone asked me for the account number of the bill to pay, the amount, and the receive code.  I gave them to her as they are listed on the zipzap payment slip.

After taking my info, they instructed me to continue.  I deposited $45 in cash to the ATM. After doing this, I received a message something like "we are unable to support your request at this time". My cash was refunded to me.

I have tried this at two different 7-11 ATMs and had the exact same experience.  What am I doing wrong?

Thank you,
Artie

Any ideas? Would really like to get this to work...

Does 7-11 ATMs just not work? Yankee am I doing something wrong?

[Seana630]

hi i made 2 transactions and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802


thank you!

[Sunyata]

So I have quite the dilemma. About four months ago I sent, through dwolla, 100 dollars via bitinstant and never got my funds. I went back and fourth with customer service, but to no avail, whilst I was being told over and over again that my funds would be sent. My last email to bitinstant customer support was about a month ago, and I was told once again the issue would be sorted, but it never was. Unfortunately I didn't have access to a computer for about three weeks after my last correspondence, and I thought I would maybe post on here for some help. I have all the necessary dwolla information if that helps.

[deltakilo9]

Good Morning,

Question if anyone knows? I bought my bitcoin yesterday at $19.xx but today the price is $20.xx. It matters because I have to pay a fee in bitcoin prices and now that may not be enough.
So. Does BITINSTANT honor the BTC price at the time we purchased? Thanks!

Whats your Order ID? and yes we do.

Hey thanks. They are in my wallet now but not at yesterday's price.

9d718c0f-2cdd-4d40-aed8-4ef0243897ec   

Here's the info of what my order was supposed to be and what was tendered.

New Order $100.8105 USD

Amount received:  $ 97.37

Got it, Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

I completed a payment with ZipZap 19 hours ago and still not coins in the walled. I thought this was supposed to be bitINSTANT...

Account Number: 769723230
Amount: 200 + 3.95

Processed!

I sent an email to support yesterday but haven't heard anything back.  Mine is showing "Order execution failed!"

Quote ID: d01d01a0-1d9e-4bf6-af4f-8c2c1df12ac5

Shouldn't it be using the exchange rate from yesterday at the time I sent the money?  Or am I reading something incorrectly?

Yup! Of course we will honor the price as promised.  Im allocating all the orders that need fees refunded. Give us a few hours to take care of that, Im processing the rest of the orders now.

Yesterday you said my payment was processed but when I check 24 hour later still no funds. And from the postings in this forum, reddit, and other forums it seems that I'm not the only one having this problem. I think we are owed an explanation.

[Seana630]

hi i made 2 transactions last night  and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802

its also went on as 10 dollars less! please help!

thank you!

[Yankee (BitInstant)]

Good Morning All,

Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?

Hey, whats your Order ID?

Well... You finally transferred my coins this morning... now that I can no longer access my instawallet. Instawallet was up all last night of course. Now I check blockchain.info and can see that my coins have been removed my receiving address. This delay may have just cost me $300. Not too happy about that! Not necessarily your fault I used instawallet, but if the transaction went through yesterday, as it should have, I would have already used my coins as intended. What a clusterfuck!

Whoa! Really? You dont have a copy of the Instawallet URL?

Placed an order about 24 hrs ago. Got the confirmation email from Zip Zap but have yet to receive my bitcoins. It's always taken less than 2 hrs before so I'm concerned.
Acct# is 479680589
Thanks

Hope all you are enjoying your coins :/

Hey, just got the good news its processing now  We will refund the fees once it goes thru.

Hello,

My order on BitInstant seems to have fallen through ( e1757cac-3059-4ebf-838f-4b77b3153a18 ). It passed verification but now I'm getting Order execution failed.


Thank you,

Ahk

Hey Ahk,

Error   Invalid recipient

You didnt give us a Bitcoin Address or anything

Let me know!

I emailed support@bitinstant.com. I made a deposit using moneygram at CVS, and have not gotten confirmation from bitinstant. I have gotten the zip zap confirmation, but no bitcoins and no bitinstant confirmation.

Zip Zap Confirmation Email:

Amount to Pay: $305.00
Account Number: 468767553

So I have quite the dilemma. About four months ago I sent, through dwolla, 100 dollars via bitinstant and never got my funds. I went back and fourth with customer service, but to no avail, whilst I was being told over and over again that my funds would be sent. My last email to bitinstant customer support was about a month ago, and I was told once again the issue would be sorted, but it never was. Unfortunately I didn't have access to a computer for about three weeks after my last correspondence, and I thought I would maybe post on here for some help. I have all the necessary dwolla information if that helps.

Hey! Please send me whatever info you have!

hi i made 2 transactions last night  and only one went threw again could you please look into this thank you!
OrderID: 44f630cb-3b80-4d1b-8ba3-70b093434798

or

OrderID: e37ebb71-f124-4438-bd18-e1a32487d802

its also went on as 10 dollars less! please help!

thank you!

Hey Sean, yup I saw your earlier message and PM, it got caught in our fraud filter and processing now!

[deltakilo9]

Good Morning All,

Anyone know how long it usually takes for the coins to show up in your wallet after bit"INSTANT" it is "processed" according to customer service?

Hey, whats your Order ID?

Account Number: 769723230
Amount: $200 + $3.95 zipzap fee

[Seana630]

Thanks! Customer servies a+ every time you guys come threw!

[BitcoinMonster]

Yankee,

Just sent you a pm !

but this is the information for my lost order from 9 days ago. There was one of two orders for 503.95 that made it through for the same amount to address 1AstYS7FTqSSYVBNh6hNvmRXTMAX3zAgP6.

Of the three orders, two were going to that address. I can't remember which two out of these three it is though.

Thank you!! Please send all funds, from order in PM and this order to address: 1Edn1nVCvmGqUCNxDGVV1WbM7kJkMbmKNR


Christine Gutierrez (ZipZap)
Jan 25 15:13 (PST)

Hi Rachel,

Customer made 3 duplicate payments in the amount of 503.95 and only 2 have posted. will you please look into this.

Date
Jan 25, 2013 07:59
[[MerchantOrderID]]
204085a6-1654-4c9a-8744-ece70ba7269c
Customer account ID
910 566 421
Payment code
59465025
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:33
[[MerchantOrderID]]
180647e5-2891-4df5-9ad4-2675981040d9
Customer account ID
852 908 722
Payment code
75699268
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

Date
Jan 25, 2013 07:22
[[MerchantOrderID]]
60f09b00-6cb6-4318-a7ab-77f25518aed3
Customer account ID
200 464 832
Payment code
56267166
Status
Paid
Amount
500.00 USD
Final full order amount
503.95 USD

thank you!!!