Official Newbie BitInstant Support Thread (Active Customer Support)

[HelloPeeps]

Your order status

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Order receipt

Quote ID   f84c482f-8580-49f0-a4df-386ac4e75d5c
Event ID   7ecdf82d-1515-41e4-8659-e2d83139387a
Fees (inclusive)   3.99%%
Amount you paid   $325.0 USD
Amount you will receive   $312.0325 USD
Destination exchange   Bitcoin Address
Destination account
Order event log

             Timestamp                                Event ID                            Event type
Wed Feb 13 20:19:24 2013   7ecdf82d-1515-41e4-8659-e2d83139387a     Quote for new transaction
Wed Feb 13 23:11:26 2013   a8b77e90-7497-4cf1-b44e-95f3498fbd49     New Order
Wed Feb 13 23:10:56 2013   fd648cfd-16ba-4cf1-88e1-46254eae5e5e     Order execution failed!




Back again with another failed transaction and failed customer service. Please get this company together. I am now searching for another alternative.

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[kikotoby]

Just got home from work and still nothing.  Filed with the BBB as promised.  Its a shame this company could not provide an ounce of customer service.  You have $320.00 of mine.  Finish the transaction or at least let me know when there will be a solution.

Hey man did you ever get any results from them ? Did you ever get your BTC. I just lost 200 to these people.. I am very mad..They say that they have pushed them through and nothing happened..

[dusty85]

Just got home from work and still nothing.  Filed with the BBB as promised.  Its a shame this company could not provide an ounce of customer service.  You have $320.00 of mine.  Finish the transaction or at least let me know when there will be a solution.

Hey man did you ever get any results from them ? Did you ever get your BTC. I just lost 200 to these people.. I am very mad..They say that they have pushed them through and nothing happened..

No I never got my coins.  The only response i have gotten on this matter was over a day ago when Yankee said he was looking into it but never offered a solution.   This is getting ridiculous.


Update:  Received Bitcoins.   Just be patient if you did not get your Bitcoins.  One way or another Charlie will take care of you. 

[kikotoby]

Just got home from work and still nothing.  Filed with the BBB as promised.  Its a shame this company could not provide an ounce of customer service.  You have $320.00 of mine.  Finish the transaction or at least let me know when there will be a solution.

I have sent my info in the other day to let these  guys know that i still have no coins..I bought 200.00 $ worth and now i have nothing. it may seem like nothing to them but i am not rich.,
Please i have talked with you guys before and they all promise that my coins are on the way.This seems like a scam .If you guys are not goint to give me my coins then just let me know.
i cant believe what a hassle this is ..! this has been..I have used this site many times before...what is going on ?!
I dont want to create problems i just want my coins nothing more.

 
ID : 2037180b-6769-410e-af49-8a0e87daa56a

[Calicriz]

I wish I would have come here before making my own transaction today.  Seems that something is going on over there, because like someone said earlier, this is fairly unusual.  Same problem for me it appears with a confirmation email coming from ZipZap, but nothing from BitInstant.  I did manage to trade emails with one of their support staff though, who said that he'd have to forward my order to their Tech Support, who will supposedly manually transfer my outstanding funds.  He mentioned it would take a day, which I was initially quite irritated with, but after reading some of y'alls horror stories, I'll take it.  

[rceee]

I have another order with the Dwolla-failed to locate error, unfortunately.  Here's the info:

Order ID   652013cf-1719-4a24-a20f-531b52da02b2
Quote ID   65a7bd0a-b0d8-4a68-802e-5821fa4924ce
Event ID   5f7328d0-2544-4fd0-b54b-5062eb06fdb8

I appreciate any help you can provide, Bitinstant.  Thanks.

[Yankee (BitInstant)]

Hey All,

We are having some issues today, the past 4 hours many orders are failing.

No need to post your Order info here yet, we will start processing the orders again overnight.

If in the morning, your order is not filled, let me know your order info.

As usual:

- We refund all fees if we miss the deadline
- We always honor the BTC price at time of purchase.

Thanks

Charlie

Going on 10 days no response for me. Definitely the last time i'll be using this service.

Hmm? I just re-emailed you again! PM me your Order info.

Hmmm, Is BitInstant staff on vacation?  Looks like there have been no replies here for a few days (highly unusual) and also no refilling of reserves (also highly unusual).

Most people here have been replied to via PM. We had both BTCe and Bitstamp most of the day, now both are out and should be filled overnight.

(Reserved)

I am getting fed up with this.I bought 200 $ worth of BTC and have been robbed.I know how to use this system.I purchased the BTC through moneygram and zipzap and have never used any other way so i know this is not some newb  mistake..No confirmation and NOOO BTC..!!!I waited a few days and now im shit out of luck. I am not rich so i need my coins.I can even get ahold of anyone in support.I have PM.,ed people on these forums and to no avail!  Thanks bitinstant ..(SARCASM.)

ps this really sucks i thought you guys where pros..I really liked it before this happened .

Dude, you sent me like 4 PM's and posted here twice. I already responded to you, everyone else is having the same issue. Your money is not lost, dont worry.

[meyoumeyou]

Please check on
Quote ID    f2686573-71d7-428f-b8e3-f00d841893a4
Event ID    3fbfeb23-7ae5-44d7-92b9-35c516ed4703

[jackd523]

Oh man I wish I had known this was happening or I wouldn't have ordered. This is the first time it has ever happened to me, and I hope it's not for long.

[tyguy835]

I still have not received my bitcoins via bitcoin to email using moneygram and zipzap. Its been almost 2 days now. Please help.

[harte]

40 hours

 Quote ID         17954dcd-9b4c-4bae-b12f-df3cce2ed6ff
 Event ID         4e1fbf42-4230-4490-98ba-eaad9c761a98

hey folks can you pm me a better way then bitinstant ... third time over 30 hours for me.

[jackl526]

Hey guys,

I created an account to voice my concern. I also am having issues with BitInstant. I sent $105 via MoneyGram ---> ZipZap ---> BTC wallet. I received confirmation emails from ZipZap, and usually BitInstant has my funds available or confirming by the time I get home from sending the money. This was not the case this time. I asked their LiveAgent and he said to look out for it and if the funds weren't there the next night, I'd get a refund.

It's the next night, and I sent an e-mail and got the same response. Wait a night and get back to us. I'm waiting for another reply. It's frustrating because I watched the BTC price fly around from slightly over $26 to slightly under $23 and then back up again. If it drops again before I get my funds, I might not be able to spend them how I intended to and therefore I'll have to make ANOTHER purchase and pay more commissions.

I know $105 is not a ton of money, but I've probably bought more than $4,000 worth of BTC over the last 6 months with BitInstant. I'd hate to lose that relationship.

[jackd523]

This failed:

Quote ID    0ca4c841-7dbe-448d-8862-418d086d67c5
Event ID    99178ba4-bd90-4c56-9938-34ae5d64e64f

Please kick it. Thank you!

[tyguy835]

Now Bitcoin to email is not even an option? Whats going on I used it 2 days ago when it was an option and still have not received my bitcoins. Pleaseeeee help. ebd0516f-3454-45de-b06c-cf01b4c7b597 - order id.

[jackd523]

Now Bitcoin to email is not even an option? Whats going on I used it 2 days ago when it was an option and still have not received my bitcoins. Pleaseeeee help. ebd0516f-3454-45de-b06c-cf01b4c7b597 - order id.

Oh wow it isn't. I used Bitcoin Address and it still failed.

[Rawted]

Yankee, no email at all in my tormail, i think you have me confused with someone else.

[kjc]

Nothing on block chain... Please look into this. Quote id
cla7fdad-cf28-4bf7-b9do-1f82494f2653
let me know if you need more info. Thanks

[LeftCoast]

Me and a friend made a purchase of bitcoins through bitinstant at the very same time.  His was for about 95 dollars of which he received promptly by the time we were back at the house.   Me, on the other hand, made a purchase for about 500 worth of bitcoins.  I have yet to receive anything other than an "Order execution failed" message.
PLEASE HELP!

[dusty85]

still nothing b99c8fb2-d807-4bc7-949f-b44d1a0bf18f

Update:  Received Bitcoins.   Just be patient if you did not get your Bitcoins.  One way or another Charlie will take care of you. 

[lychec]

Approaching 48 hrs, no coins, no communication