Official Newbie BitInstant Support Thread (Active Customer Support)

[kimberly1991]

Verification problem...


Order ID    be8b625d-b072-4e39-9cf0-c97edc4d1522
Quote ID    77acaab1-e985-42a1-849c-7623df220ac4
Event ID    8ff3ebda-1d33-4177-b57e-fcf8c02dac7d



Fri Jan 18 18:49:54 2013   71db6a9c-9615-4f38-9796-6c353915db2e   Failed verification too often - giving up

[1713973136]

1713973136

[1713973136]

1713973136

[Yankee (BitInstant)]

Verification problem...


Order ID    be8b625d-b072-4e39-9cf0-c97edc4d1522
Quote ID    77acaab1-e985-42a1-849c-7623df220ac4
Event ID    8ff3ebda-1d33-4177-b57e-fcf8c02dac7d



Fri Jan 18 18:49:54 2013   71db6a9c-9615-4f38-9796-6c353915db2e   Failed verification too often - giving up

Processed!

[Fanatic]

hello! it's me again! "All Reserves Up" but i'm having problems with transaction!

Order# cdd1ad4b-ab7a-42d2-a1c7-20862e85e473
800$ MtGox -> BTC-E
Order execution failed!

We just ran out of reserves, I can process it when its up within a few hours or I can refund you now.

few hours left, still no money!

[roodoo]

Order ID: 1d01a4e0-5a0b-4b23-a265-009fa18fa72d
Quote ID: d8e5f173-5be6-4432-9c3d-cc4d96f78e4c
Event ID: 2f88acf7-9a91-4e2f-8965-cbf51959ec7b

Fri Jan 18 22:42:22 2013   9d5d203a-801d-4840-a8f8-45614dfd0a20   Dwolla failed verification - unable to locate

Hi Yankee.  Any chance I can get some help with the above order?  I had this same problem about a week ago and you cleared it right up for me.

Thanks.

[jlc3]

First time user of BitInstant and got the "Failed verification too often - giving up" message three days ago. Emailed about the issue numerous times and still have not got a reply. Need this resolved ASAP and below is my information:

Order ID   6e741fe8-9c4a-4123-b2ba-c7cf60498ba0
Quote ID   85a13513-94b2-4db6-a4bb-dae85ee0aa46
Event ID   08115625-1143-4827-a454-060fe2d3eae5

[Tox]

Yankee, could you help me please? I'm trying to go from Dwolla -> bitcoin address. My order failed: "Dwolla failed verification - unable to locate".

Order ID   2dc87103-0d92-43d7-aa8e-2d2d5be2eb41
Quote ID   8f54d56e-6efe-4341-9f1a-0be7eeabbcef
Event ID   61653699-c054-40c9-b30b-59a60c776f87

Thanks a lot for any assistance. I also emailed support about 90 minutes ago.
-TOX

[Yankee (BitInstant)]

Order ID: 1d01a4e0-5a0b-4b23-a265-009fa18fa72d
Quote ID: d8e5f173-5be6-4432-9c3d-cc4d96f78e4c
Event ID: 2f88acf7-9a91-4e2f-8965-cbf51959ec7b

Fri Jan 18 22:42:22 2013   9d5d203a-801d-4840-a8f8-45614dfd0a20   Dwolla failed verification - unable to locate

Hi Yankee.  Any chance I can get some help with the above order?  I had this same problem about a week ago and you cleared it right up for me.

Thanks.

First time user of BitInstant and got the "Failed verification too often - giving up" message three days ago. Emailed about the issue numerous times and still have not got a reply. Need this resolved ASAP and below is my information:

Order ID   6e741fe8-9c4a-4123-b2ba-c7cf60498ba0
Quote ID   85a13513-94b2-4db6-a4bb-dae85ee0aa46
Event ID   08115625-1143-4827-a454-060fe2d3eae5

Yankee, could you help me please? I'm trying to go from Dwolla -> bitcoin address. My order failed: "Dwolla failed verification - unable to locate".

Order ID   2dc87103-0d92-43d7-aa8e-2d2d5be2eb41
Quote ID   8f54d56e-6efe-4341-9f1a-0be7eeabbcef
Event ID   61653699-c054-40c9-b30b-59a60c776f87

Thanks a lot for any assistance. I also emailed support about 90 minutes ago.
-TOX

All processing now.

Thanks

[kamizie]

Hello Yankee,

Please check 2 orders below, I think Rachel sent this ticket to you. Please review and give me a solution.
I think the problem is the amount after subtract fee have 4 decimal places when vouchx only support 2 decimal places.

Order ID   acb81e0a-687c-4ed5-8c2a-66b3a9afbfd3
Quote ID   9a32bcae-e3ec-4f2c-92a4-662058f21fc1
Event ID   1e70f0d8-03d6-497c-82ad-87001cec144a

Order ID   a3cfd0ef-3bd3-4454-a0b5-0d62cc932cfe
Quote ID   2f188fed-cd79-4160-9952-a77ead8276e4
Event ID   06a3f88e-bc02-4de1-8ed5-247930651c8a

2 orders said completed but they didn't credit to my account. I know it because the email response from your system tell you are sufficient funds.

Order ID   ee509cc8-8906-4a50-a3e7-587254586122
Quote ID   e55ed608-b2a9-4327-bd63-4613653dd7a2
Event ID   be9cd261-1c72-411a-aa0b-43791ea95dc4

Order ID   77ef25a3-0261-4d2d-8f04-bc98b90cc3a2
Quote ID   266f55e1-3a55-4bed-a24d-ebe7c9055308
Event ID   9d8f4e9c-b698-4da7-9355-42e51a9414e1


Thanks a lot for any assistance.

[macbook-air]

https://www.bitinstant.com/order_status/f8ab28c5-4e39-4048-9f03-13272c62cfb7

"Serious error occurred"

If it cannot get processed before 04:00 UTC. I want refund. (That is, MtGox code, instead of VouchX)

Working on this issue now.

Any news on this? I want a refund to MtGox.

Hey, we processed this. Check your email.

Hello, I received no emails from you.

Hello, it's been over two days, and I received no refunds from you.

[Stephen Gornick]

When a person chooses the Pay To: Bitcoin Address, there is no response later (before the cash transaction at the retail location) that presents that Bitcoin address back to that person placing the order.

I would have expected to see the Bitcoin Address in the "Quote for Cash transaction", where it shows "Destination exchange   Bitcoin Address" for instance.

Let's say I had some malware where whenever I copy a bitcoin address to the clipboard the malware substitutes that with the malware author (attacker)'s address. So if that were the case, I would have pasted an address but wouldn't know it wasn't the one I had copied just seconds earlier.   I wouldn't be able to know that it wasn't BitInstant that had just swapped out the address for some other address.   At least if the Bitcoin address were on that Quote printout, I would know that it was something fishy on my end.

[roodoo]

Order ID: 1d01a4e0-5a0b-4b23-a265-009fa18fa72d
Quote ID: d8e5f173-5be6-4432-9c3d-cc4d96f78e4c
Event ID: 2f88acf7-9a91-4e2f-8965-cbf51959ec7b

Fri Jan 18 22:42:22 2013   9d5d203a-801d-4840-a8f8-45614dfd0a20   Dwolla failed verification - unable to locate

Hi Yankee.  Any chance I can get some help with the above order?  I had this same problem about a week ago and you cleared it right up for me.

Thanks.

First time user of BitInstant and got the "Failed verification too often - giving up" message three days ago. Emailed about the issue numerous times and still have not got a reply. Need this resolved ASAP and below is my information:

Order ID   6e741fe8-9c4a-4123-b2ba-c7cf60498ba0
Quote ID   85a13513-94b2-4db6-a4bb-dae85ee0aa46
Event ID   08115625-1143-4827-a454-060fe2d3eae5

Yankee, could you help me please? I'm trying to go from Dwolla -> bitcoin address. My order failed: "Dwolla failed verification - unable to locate".

Order ID   2dc87103-0d92-43d7-aa8e-2d2d5be2eb41
Quote ID   8f54d56e-6efe-4341-9f1a-0be7eeabbcef
Event ID   61653699-c054-40c9-b30b-59a60c776f87

Thanks a lot for any assistance. I also emailed support about 90 minutes ago.
-TOX

All processing now.

Thanks

How long does it take for bitcoin to e-mail?  It's been about 12 hours since Yankee said it was processed.  I haven't received an e-mail from BitInstant or Coinapult.  I've checked my Spam folder and all that. This is the first time I've done bitcoin to e-mail, so I'm not sure what to expect here.  Anyone else have experience with this?

[svmseric]

Dwolla verification failed.


Order ID         339467c6-ee9f-45fe-b242-be4db8dc5ba7
Quote ID         2722b64f-08ba-446d-b3ff-1a7c4e9cab83
Event ID         89fc6942-3584-478b-a9ee-a1954032fd55


Thanks

[Pitlifter]

Hi Yankee or anyone else from BitInstant,

My recent Dwolla transaction failed, your help is greatly appreciated!

Order ID

88b35796-a133-4f94-abd8-3cde810528e9

Quote ID

987bbd92-5806-4da8-90c6-f4f5b7638383

Event ID

1a24d298-ca69-4577-96b9-17e79d1a1ffa

[macbook-air]

https://www.bitinstant.com/order_status/f8ab28c5-4e39-4048-9f03-13272c62cfb7

"Serious error occurred"

If it cannot get processed before 04:00 UTC. I want refund. (That is, MtGox code, instead of VouchX)

Working on this issue now.

Any news on this? I want a refund to MtGox.

Hey, we processed this. Check your email.

Hello, I received no emails from you.

Hello, it's been over two days, and I received no refunds from you.

It's been over three days, no words, no funds, bad.

[justtired]

It[s been over TWO AND A HAlf months, no word, bad.........

[sixtyten6010]

2 Emails and a live chat message and nothing so I guess I might as well try here seeing that you guys have actively helped people since my transaction.
 
Timestamp Event ID Event type 
Fri Jan 18 08:19:56 2013 ece19d30-27f5-4a34-8e41-596a63e4d6a5 Quote for new transaction 
Fri Jan 18 08:19:59 2013 5a6efc34-2a13-4800-82e3-263d74ee12a6 Coinapult PIN added 
Fri Jan 18 13:29:36 2013 79b2a5f6-68b4-4dbc-8854-343241b9eaad New Order 
Fri Jan 18 13:28:59 2013 5193b726-1dbd-43b4-bdb8-dd4f9006cdf0 Order executed - funds deposited at remote exchange 
 
I'm now certain I missed on letter while entering my email. So I never got my email from coinapult with ma coins.
 
Destination account sixtyen6010@gmail.com 
 
Should be sixtyten6010@gmail.com
 
So please guys this should take no time to resolve I just really need my coins buy this evening....
I plan to call the support number If I don't get any response by tonight....

[Fanatic]

hello! it's me again! "All Reserves Up" but i'm having problems with transaction!

Order# cdd1ad4b-ab7a-42d2-a1c7-20862e85e473
800$ MtGox -> BTC-E
Order execution failed!

We just ran out of reserves, I can process it when its up within a few hours or I can refund you now.

few hours left, still no money!

hey! what's up with your reserves? You can't send mine eight hundred bucks for three days! Can you tell me some REAL DATE when my funds will be available?

UPD #5584393   +788.08 USD   BitInstant deposit   21.01.13 00:31:10 thanks!

[RobbedbyBitinstant]

It[s been over TWO AND A HAlf months, no word, bad.........

Oh wow, you got robbed. Go file with the BBB and your local PD. If you have the means then consider prosecution in NY.

If you're passionate you should also contribute to other Bitinstant scam threads and keep them active so new buyers are aware of the risks.


Now for me,

I've been robbed by Bitinstant too. They have declared my transaction as executed and never transferred the funds (see:blockchain).

Bitinstant customer support is ignoring me, and I'm pissed.

It sounds like they couldn't have afforded to give me the coins I purchased even if they wanted to. Alas, they didnt want to and they lied instead.

I don't take this kind of hit and run business lightly. I don't see any real excuse for claiming to have paid me when you absolutely didn't.

WATCHOUT FOR BITINSTANT.com!

[Yankee (BitInstant)]

It[s been over TWO AND A HAlf months, no word, bad.........

Oh wow, you got robbed. Go file with the BBB and your local PD. If you have the means then consider prosecution in NY.

Excuse me, do not make up lies an spread FUD about our company. This is obviously false and your making a stupid forum account to flame us. Go away.

We process every order and do not rob anyone.

How dare you say crap like that when its obviously not true. You don't know the situation and that this customer transferred the funds to someone else's account and that person has taken the funds. Our TOS clearly state that we are not responsibly for an error when you send someone money, Bitcoin is irreversible.

If you have an order that was not processed, PM me the order ID and it will be taken care of.

How long does it take for bitcoin to e-mail?  It's been about 12 hours since Yankee said it was processed.  I haven't received an e-mail from BitInstant or Coinapult.  I've checked my Spam folder and all that. This is the first time I've done bitcoin to e-mail, so I'm not sure what to expect here.  Anyone else have experience with this?

Hey, I just got off a flight, sorry for the delay. I see the Coinapult email keeps bouncing back to our address when sending to you. Can you PM me a BTC address and we will process it there instead?

Dwolla verification failed.


Order ID         339467c6-ee9f-45fe-b242-be4db8dc5ba7
Quote ID         2722b64f-08ba-446d-b3ff-1a7c4e9cab83
Event ID         89fc6942-3584-478b-a9ee-a1954032fd55


Thanks

Processed already

Hi Yankee or anyone else from BitInstant,

My recent Dwolla transaction failed, your help is greatly appreciated!

Order ID

88b35796-a133-4f94-abd8-3cde810528e9

Quote ID

987bbd92-5806-4da8-90c6-f4f5b7638383

Event ID

1a24d298-ca69-4577-96b9-17e79d1a1ffa

Processed as well.

2 Emails and a live chat message and nothing so I guess I might as well try here seeing that you guys have actively helped people since my transaction.
 
Timestamp Event ID Event type 
Fri Jan 18 08:19:56 2013 ece19d30-27f5-4a34-8e41-596a63e4d6a5 Quote for new transaction 
Fri Jan 18 08:19:59 2013 5a6efc34-2a13-4800-82e3-263d74ee12a6 Coinapult PIN added 
Fri Jan 18 13:29:36 2013 79b2a5f6-68b4-4dbc-8854-343241b9eaad New Order 
Fri Jan 18 13:28:59 2013 5193b726-1dbd-43b4-bdb8-dd4f9006cdf0 Order executed - funds deposited at remote exchange 
 
I'm now certain I missed on letter while entering my email. So I never got my email from coinapult with ma coins.
 
Destination account sixtyen6010@gmail.com 
 
Should be sixtyten6010@gmail.com
 
So please guys this should take no time to resolve I just really need my coins buy this evening....
I plan to call the support number If I don't get any response by tonight....

No problem, it processed normally. I just PM'd you the Coinapult link again.

For the record, support is slower on weekends and usually answered by Monday

hey! what's up with your reserves? You can't send mine eight hundred bucks for three days! Can you tell me some REAL DATE when my funds will be available?

Hey, the order was processed earlier today, can you confirm?

Thanks

Charlie

[kamizie]

Hello Yankee,

Please check 2 orders below, I think Rachel sent this ticket to you. Please review and give me a solution.
I think the problem is the amount after subtract fee have 4 decimal places when vouchx only support 2 decimal places.

Order ID   
Quote ID   9a32bcae-e3ec-4f2c-92a4-662058f21fc1
Event ID   1e70f0d8-03d6-497c-82ad-87001cec144a

Order ID   a3cfd0ef-3bd3-4454-a0b5-0d62cc932cfe
Quote ID   2f188fed-cd79-4160-9952-a77ead8276e4
Event ID   06a3f88e-bc02-4de1-8ed5-247930651c8a

2 orders said completed but they didn't credit to my account. I know it because the email response from your system tell you are sufficient funds.

Order ID   ee509cc8-8906-4a50-a3e7-587254586122
Quote ID   e55ed608-b2a9-4327-bd63-4613653dd7a2
Event ID   be9cd261-1c72-411a-aa0b-43791ea95dc4

Order ID   77ef25a3-0261-4d2d-8f04-bc98b90cc3a2
Quote ID   266f55e1-3a55-4bed-a24d-ebe7c9055308
Event ID   9d8f4e9c-b698-4da7-9355-42e51a9414e1


Thanks a lot for any assistance.

How about my order. It took 5 days. Can you refund or will complete order soon? I can't wait longer.