Are there people here who got their tracking number on Saturday, but their order is still not showing on DHL site?
/me
Me too, but then my tracking number got updated to an EMS one yesterday
Which shipping method you've specified at order originally?
It's a bit of a funny one really...
> Feb 18th: Made 2 separate orders, at the time I chose different shipping methods for each order.
> March 31st: I opened a support ticket requesting if they could ship my units together, or at least use the same shipping method. I later added a note asking for DHL as a preference.
> April 14th: Note added to DHL order 'shipping method updated' (order still showed DHL as shipping method)
> June 24th: Changed my shipping address on my account page as I have moved - submitted a ticket to confirm this.
> June 26th: Ticket closed - Only one of my orders showed this address change, however on my main account it still displayed my new address.
> June 29th: Received my first tracking number! (EMS) This order showed my old address though so I submitted a ticket for clarification. - Order Complete
> June 29th: Received a DHL tracking number for the next order, but this didn't show on my account and the order still said 'processing'. This tracking number doesn't work.
July 2nd: New email from Avalon - order complete - and a new EMS tracking number... this one going to my new address
Luckily I can still get my mail from my old address as my friends are still living there, but I've been a bit confused about where/how my packages are going the whole time. No details where ever really updated on my account page properly.