Butterfly Labs Forced "On Hold For Refund" for all my Single SC orders

[tom_o]

Why?  Who cares about FCC?  It mines and does not catch fire,  it is good enough for me.

It could be a flaming torch but the FCC only cares if it interferes with radio signals. FCC doesn't care if it burns down houses.

Well there are chips buzzing away at 300Mhz, could interfere with crucial radio bands, especially if it produces a significant amount of 2nd or 3rd harmonics. The metal case may well save them though (faraday effect).

[dan99]

We still can't see light at the end of the tunnel, was so near but yet so far ... the butterfly journey as told by Josh the Caterpillar

[Bicknellski]

We still can't see light at the end of the tunnel, was so near but yet so far ... the butterfly journey as told by Josh the Caterpillar

Light

end of tunnel...

Sounds like heaven.

[alexuk]

This thread is aucking fwesome.

[PuertoLibre]

No, it was just awesome...but now it is aucking fwesome.

Josh is to ASIC as Amy is to Bakery  

hahaha i seen this episode. LOL

Josh = Rude
Dave = Rude
Jody = Rude
Sonny, since promising further posts and not delivering = Rude

 Butterfly Labs is the "Amy's Baking Company" of Bitcoinia

http://www.youtube.com/watch?v=3XjgHEctcy0

A review of the show:

http://www.youtube.com/watch?v=OKarpJHFWmM

The aftermath:

http://www.youtube.com/watch?v=Rdi3LkGHVAw

http://www.youtube.com/watch?v=nexQhKIx39Q

Yes, Amy's Baking Company has gained that kind of Infamy...

Edit: The image above is doctored.

[r3animation]

http://www.youtube.com/watch?v=3XjgHEctcy0

A review of the show:

http://www.youtube.com/watch?v=OKarpJHFWmM

The aftermath:

http://www.youtube.com/watch?v=Rdi3LkGHVAw

http://www.youtube.com/watch?v=nexQhKIx39Q

Yes, Amy's Baking Company has gained that kind of Infamy...

Edit: The image above is doctored.

That was epic. Thx for the laugh.   

[PuertoLibre]

That was epic. Thx for the laugh.  

http://www.youtube.com/watch?v=jPHm8xZjtMM

Forbes magazine weighs in on what troubled companies should NOT DO.

(BFL I am looking at you!)

http://www.forbes.com/sites/kellyclay/2013/05/14/lessons-from-amys-baking-company-six-things-you-should-never-do-on-social-media/

1. Don’t Reply To Everyone
2. Don’t Respond to Trolls
3. Don’t React Right Away
4. Reddit BitCoinTalk is Not for the Weak
5. Don’t Insult People
6. Learn When To Walk Away
7. Don’t lie
8. Don't be like Amy!
9. Don't "Fire" your Customers?

Another insightful review....

http://www.youtube.com/watch?v=gKXR7jLF8ts

[l3sny]

We still can't see light at the end of the tunnel, was so near but yet so far ... the butterfly journey as told by Josh the Caterpillar

Light

end of tunnel...

Sounds like heaven.

could be a train

[Xian01]

 A day later and I'm still stunned. Hopefully will get refunded to Paypal today and put Butterfly Labs into my rear-view mirror.

 Your list is pretty reasonable, PL. Instead of BFL being reasonable, they now have one pissed off former customer who is even angrier than before, and two formal consumer complaints against them with various government consumer protection agencies.

 As tempting as it is to use some of my industry and media contacts ("Hey, know about Amy's Baking Company ? Boy do I have a similar tech-related story for you...") to shed way more public light on this insanity, I'm just not "that kinda guy". Yet.

 This case should serve a chilling cautionary tale.

 All I wanted was my BFL product and not be constantly lied to. Guess I expected too much.
 

Forbes magazine weighs in on what troubled companies should NOT DO.
(BFL I am looking at you!)

http://www.forbes.com/sites/kellyclay/2013/05/14/lessons-from-amys-baking-company-six-things-you-should-never-do-on-social-media/

1. Don’t Reply To Everyone
2. Don’t Respond to Trolls
3. Don’t React Right Away
4. Reddit BitCoinTalk is Not for the Weak
5. Don’t Insult People
6. Learn When To Walk Away
7. Don’t lie
8. Don't be like Amy!
9. Don't "Fire" your Customers?

[Tehfiend]

Anyone notice that in wrenchmonkeys twisted reality, the COO never taunted him at all?
This should be sent to your local psychologist for study and possible review.

<tinfoil-hat>
Wrenchmoney is a Josh sockpuppet account
</tinfoil-hat>

I would not be surprised. He has the same basic attitude and you know Josh is reading this thread and would have a hard time not chiming in. I have no doubt Josh has some alt accounts he uses to trash talk his detractors and confuse the issues. This account is a strong possibility IMO.

[erschiessen]

That would be pretty funny, as his first posts, IIRC, were attempts to get in on an Avalon chip group buy.
 

[elux]

Erm, genuinely what proof does anyone have that they are specifically singling him out for abuse?

From:     Butterfly Labs <office@butterflylabs.com>
Subject:  Re: Orders to refund
Date:     May 16, 2013 3:30:16 PM CDT

Hello Christian,

After reviewing your account, we have decided to end our business relationship with you.  At this time, we are severing all business ties with you and will be refunding your money.  This decision was based on a number of different factors and is final.

Sincerely,

Butterfly Labs, INC

IOW,

Thank you very much for the almost 5k interest free loan you provided us for the last xx months, now kindly fuck off and leave us alone!!!!!!!

Colour me unsurprised... Remember the Pirate and his Savings and Trust?

"If you make a fuss he'll bump you to the back of the line."

Fear tactics against voices of dissent. WAKE UP, SHEEPLE!

[wrenchmonkey]

LMAO, conspiracy theories abound!

Yup, you caught me. I'm A BFL shill account who bought 100 Avalon Chips and is getting in on the Klondike project, just to throw you off my trail.  



Or maybe, I just don't automatically jump into the hive mentality and tribalism that you primitive fucking lunatics all seem to be so wont to wrap yourselves in. Same kind of retards who get into brawls over your favorite sports teams.

BFL isn't perfect, they've missed targets several times. Avalon isn't perfect, ASICMiner isn't perfect. But I'm not involved in any of those companies, except to have ordered products from two of them, so this 'pick a team and fight for them' mentality is retarded. I don't have a 'side'. I'm in the game to try and make some money. Putting all your eggs in one basket (be it avalon, BFL, or anybody else) is foolish, IMHO.

I'd be offering a similar response if somebody had let their mouths run them out of Avalon or ASICMiner as well. But those companies aren't the 'hip' ones to troll on this forum, so all of the lemmings here think that if they want to be a 'cool kid' they have to trash BFL.

Fine. Say and do what you want, trash whoever you want. Just don't come crying when the companies you're trashing kick your ass to the curb.

Make up shit, forge order documentation and post false shipping manifests. Just don't come crying if/when you get your ass sued for libel/defamation.

[Xian01]

I'd be offering a similar response if somebody had let their mouths run them out of Avalon or ASICMiner as well.

 I can't think of any reason someone could get *THAT* frustrated with either Avalon or ASICMiner, seeing as how they delivered product months ago. Say what you will about Avalon Batch 2 and 3 delays, or the pricing of ASICMiners products, but they have clearly demonstrated that they can deliver.

 Point is "nobody ran their mouths off to an extreme at Avalon or ASICMiner, because that level of frustration wasn't warranted."

[erschiessen]

Wrenchmonkey,
For someone with ZERO sknin in the game, your emotional attachment does cause pause.

[TheSwede75]

Wall-of-angst Deleted. I've never ever felt this abused as a customer before. Filed a complaint with the Missouri AG Customer Complaints dept and the FTC Complaints Dept. Provided a Paypal address to office@bfl to get refunded for $4,698, hopefully, and moving on with my life, although I'm not confident of even receiving a refund for whatever long, and possibly more drawn-out, punitive shenanigans with the way this is playing out.

Sorry for getting all fired up like that, forum-denizens. I guess I hit a frustration limit I've never personally experienced before when purchasing products, and way overreacted.

Lessons learned, namely, if I'm going to be critical of a company I plan to do business with, I should probably choose a moniker that they can't trace back to their customer database.

You didn't order a product! You placed a per-order for a project in development. I too am somewhat annoyed over the lack of delivery, communication and the long lead time but seriously you need to use your judgement. BFL has also been offering refunds freely to anyone who wants them so I don't get this "outrage" no one is forcing you to wait.

[wrenchmonkey]

Wrenchmonkey,
For someone with ZERO sknin in the game, your emotional attachment does cause pause.

Emotional attachment? Having an opinion on people's flagrant asshattery is "emotional attachment?"

I'm not sure what you mean by "Zero skin in the game" either. I don't own any stock in, nor am I an employee of, any ASIC mining hardware company. I'd wager that you don't either. And neither do MOST people on this forum. By that standard, there's a whole lot of "no-skin-in-the-game"-having people, whose emotions ARE in fact running high. You fail at logic, my friend; hard.

[wrenchmonkey]

I'd be offering a similar response if somebody had let their mouths run them out of Avalon or ASICMiner as well.

 I can't think of any reason someone could get *THAT* frustrated with either Avalon or ASICMiner, seeing as how they delivered product months ago. Say what you will about Avalon Batch 2 and 3 delays, or the pricing of ASICMiners products, but they have clearly demonstrated that they can deliver.

 Point is "nobody ran their mouths off to an extreme at Avalon or ASICMiner, because that level of frustration wasn't warranted."

As I understand it, there are still people from Avalon Batch 1 waiting, so if it was 'cool' to trash Avalon on this forum, I can easily see those people going full-retard. However, yes, Avalon's faster shipping does indeed make for less angry customers. That's not the point. The point is the principle of the thing, if you act like a douche, companies may decide you're not worth doing business with. The names of the players involved is immaterial.

[Xian01]

$4,698.00 credited to my Paypal account, and moved out to my bank.

What an absolutely incredible ride. Bravo Butterfly Labs.

You know who I really feel bad for ? It's Jody She's on the front line of all this, just doing as she's told.

Now... it's time to buy some popcorn with that refund money.

[n4l3hp]

I think that what Xian tried to do was encouraged people who have BFL orders to cancel and bump his order. After seeing a trickle of Jalapenos out of the assembly line to customers hands, he ordered more and doubled his efforts but the plan backfired. I've seen this kind of behavior before from people who were wait-listed/in queue.