Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[Stunna]

Average support ticket time has gone down to less than 4 hours. We're going to work on getting that even lower now that we have a viable way of being able to create a trustless system to deal with support issues.

Let me know if you ever feel our support team is not up to standards and we will review the tickets individually and ensure we work on any mistakes. This quarter at Primedice, our main goal is user interaction with the admin & moderation team to create a flawless and intimate gaming experience for all the users. We want everyone to know they are not only constantly interacting with the community but also the people who are running the site.

More on our updates support system later...

[1715247801]

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[james.lent]

Well that is your view. I would like to point out it was james who said he was going to invest 5 BTC.  he made the offer i never asked for this.. He said if we do well from the 2 BTC deal he would invest 5 BTC.  At no point did I say hey james give me 5 btc.. So get your facts right. HE MADE THE OFFER OF 5 BTC TO ME... Not the other way round.

Initially i offered that before you paid out my 2btc + profits. Then once paid out you kept pushing me to invest it remember? I requested you to pay everyone else first and then you posted some tx id's which were unclaimed by any of the investors here. Few days down the road you pm'd me again explaining the scenario and requested me for a loan. I declined that too and told you to come clean to the public. Glad you came clean though and wish you all the best in getting this sorted. Don't pull me into the picture here.

[MICRO]

Where are my fucking BTC admin?? Not enough to have lost at least 30 BTC???

Are you so impatient as to wait just one day for the support to answer? It is due to the recent malleability attack on bitcoin which is causing the issues, more importantly , have you contacted support yet?

Yes a wrote to support but why my bitcoin have been spent yet by admins and I don't have nothing received on my balance?  

Not customers fault the blockchain has been attacked.  If customer deposits they should be informed.   I see they have disabled deposits while this issue is resolved.  PS I have been waiting over 1 week for support from PD admin's  I have even posted here asking and been ignored.. very ignorant and downright disgraceful from such a big site with so many users..

PS I was also banned from chat by some pissed off admin having a badddd day.. and I am not the first to feel the ban stick of mods on PD few other's complain also.

Hey, could you please resubmit your ticket. We had some issues with zendesk that reply's from users did not show up. Its all fixed now and i will look at your ticket as soon as you send it.

[MICRO]

Here is the explanation of all issues that happened today with deposits and cashouts : https://bitcointalk.org/index.php?topic=1198032.0

Read that.

Also check out https://blockchain.info/double-spends . There is tons of double spends.

I will try to explain in short why deposits and withdrawals are delayed.

There is attack on bitcoin network going on atm.

And there are a lot of double transactions. What happens is that you may see your deposit ass confirmed but we get the other txid on which its rejected or considered double spent. And it wont get automatically credited to balance.

This is not Primedice issue. Every bitcoin site has the same issues atm. Especially on chain sites like Luckybit.

And there is nothing we can do except wait for bitcoin network to correct itself.

If that doesn't happen soon, Primedice will start manually sorting deposits and withdrawals.
But for that we need fully functioning bitcoin network, which at this moment is not functioning as it is supposed to.



As for support reply time. For most of the day (8-10 hours full time)  that time is under 1 hour. And to get first reply from support should never take more than 12 hours from now on.

If you submitted ticket a while ago and did not get reply, please submit ticket again and it will be looked at ASAP.
Also please note that you can now only submit tickets from Primedice "HELP" form. And not by sending an email to support@primedice.com

If you are not happy with reply you got, send complaint to support@primedice.com .

Tnx.

[Stunna]

We're working on getting a handle on some of the issues that have been caused by this recent attack on bitcoin that has seemingly effected a minority, yet still a large # of users (primedice accounts for a significant % of bitcoin transactions).

https://twitter.com/sbetamc/status/652389308553383936

A lot of transactions are seemingly in limbo with people's wallets claiming it is either confirmed or pruned/nonexistent. This has to do with the transaction malleability attack that took place on the bitcoin network. You have my word that I will sort out every single legitimate issue caused by this attack. At the end of the day, if you sent us coins and two transactions were created as a result of this malleability attack, we do not care. If we received your coins you will get credited just please give us time to sort through this, our system likely did not credit you as a security measure but you will be manually taken care of.

I insist that everyone read: https://bitcoinmagazine.com/articles/the-who-what-why-and-how-of-the-ongoing-transaction-malleability-attack-1444253640 to get an idea of the situation. This issue will hopefully be resolved in BIP 62, we'll look to making some improvements to our wallet software to better handle this.

Thanks


EDIT: We've just credited 30 transactions that were impacted by malleability. Please refresh and check your balances now.

[snailmen]

Primedice, always with problems. What's new...

[Stunna]

Primedice, always with problems. What's new...

All issues are not related to Primedice, but the Bitcoin network. Please read previous posts.

All deposits & withdrawals will be promptly acknowledged once the network has proved their legitimacy.

[birdcat90]

Primedice, always with problems. What's new...

Not always..it just occasionally....not gambling site will be perfect..

that problems caused by external sources, like blockchain problem and hacker..

[Simba84]

Someone explained to me how you can lose 384 rolls in a row 4% Win Chance and new seed? There are about 15 cycles !!! Virtually absurd!  
It would like to lose 30 rolls in a row in 50% Chance ......

Autoquote. Answers?

[FanEagle]

I love how people
1)if they aren't on the forum checking for their favourite websites,they don't even search an explanation for the issue.
2)in the best case you get called out as nerd,because you spend your "life" on the forum. We do have lifes too and we mostly do stuff even outside the computer.
3)before it could take weeks for the support,now only 4 hours,and you still not happy?
4)I'm playing on primedice since version 1 on 2013,I'm so concerned how you survived through the different updates until now.

[Serlite]

Someone explained to me how you can lose 384 rolls in a row 4% Win Chance and new seed? There are about 15 cycles !!! Virtually absurd!  
It would like to lose 30 rolls in a row in 50% Chance ......

Autoquote. Answers?

Eh, I think your comparison is a bit off. Let's do a bit of quick math here, and see where that takes us.

384 losses in a row, 4% win chance (96% lose chance):
(0.96)^384 * 100% = ~0.00001557%

That is pretty small - but how many losses in a row at 50% win chance would have a similar probability?
(0.5)^23 * 100% = ~0.00001192%

So although pretty unlucky, getting 384 losses in a row at 4% win chance is actually more likely than getting just 23 losses in a row at 50% win chance. (Not even taking into account any house edge!)
It's a bitter pill to swallow, but not an unbelievable case - there have been documented losing streaks of up to 31 losses at 2x (49.5% win chance) before.
Nonetheless, sorry for your loss. I hope this clears up any confusion/bewilderment around it though.

[zzaza]

Someone explained to me how you can lose 384 rolls in a row 4% Win Chance and new seed? There are about 15 cycles !!! Virtually absurd!  
It would like to lose 30 rolls in a row in 50% Chance ......

Autoquote. Answers?

Try to do some simulation, for example on this website: http://streakcalc.azurewebsites.net/

There is 15 million bets per day on Primedice, so sometimes impossible streaks happen, i have never seen anyone complain about winning streaks they happen too, once i hit 100x payout 3 times in a row and 1100x payout twice in a row That was random is, you can never know what happens...

[Heutenamos]

i cant gamble on PD through VPN's ? it was good the day before yesterday ....
and on tor it never loads.

[Omikifuse]

i cant gamble on PD through VPN's ? it was good the day before yesterday ....
and on tor it never loads.

You can unless your VPN has been banned because someone used it to DDOS the site.

Try a different one.

Or just go to Tor and take a shower and do the dinner while the site loads

[operrajunk74]

Trust is a matter of perspective. There is not a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service.

[Havelivi]

Trust is a matter of perspective. There is not a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service.

At the moment Primedice's support is much faster than before as Micro is doing nice job into support section and account recovery option is so easy with email account we can recover our account, Stunna is providing legit gambling and so much improvement has been implemented there.

[Simba84]

Trust is a matter of perspective. There is not a guarantee that Stunna might think that they are trustworthy enough to handle the support service. In fact this is a big leap that Stunna finally trust someone to finally add some new support staff , so lets just sit back and see how this new support staff will improve PrimeDice support service.

At the moment Primedice's support is much faster than before as Micro is doing nice job into support section and account recovery option is so easy with email account we can recover our account, Stunna is providing legit gambling and so much improvement has been implemented there.

At the moment PD sucks

[shapetwist]

Is PD still alive? Gosh, that takes dedication on scamming to a whole new level.

It's unbelievable how people keep on falling for this. You are giving millions to an untrusted source. Please stop.

[trafficolaa]

Is PD still alive? Gosh, that takes dedication on scamming to a whole new level.

It's unbelievable how people keep on falling for this. You are giving millions to an untrusted source. Please stop.

Yup another troll PD is still alive and kickin it seems you are lost some big amount there and that is reaction of your frustration because that kind of post without any valid proof doesn't make sesne and people don't believe on that kind of stories 

[shapetwist]

Is PD still alive? Gosh, that takes dedication on scamming to a whole new level.

It's unbelievable how people keep on falling for this. You are giving millions to an untrusted source. Please stop.

Yup another troll PD is still alive and kickin it seems you are lost some big amount there and that is reaction of your frustration because that kind of post without any valid proof doesn't make sesne and people don't believe on that kind of stories 

Holy shit. Let me laugh. How on earth have you established by my post that I am an user and "lost a big amount"? Hah!

What frustration? Seeing people lose their money? That does not frustrate me.

What proof exactly? There is no proof or required proof. PD is designed to make profit either people win or lose. And exponentially leads itself to naturally bigger profits, since it's hardcoded for you to lose.

Why did I mention scamming? Because these people behind it have no morals and no transparency, as long as they take your bitcoins away.

Do some research, or make me laugh again.