Primedice.com | Since 2013 | Longest Running Crypto Casino | 113 BTC Jackpot!

[MICRO]

I didn't expect to create such a large discussion about PD support ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

My problem is not complicated. I want to remove 2FA because I lost my phone. Only way to remove it is to send an email to support (that's quite stupid by the way).

I have sent them a signed message of an address I used in the past. It should be enough to prove I'm not a scammer

PS : Still waiting ;-)

Problem is that they get loads of emails from people trying to remove 2fa or change passwords of accounts that are not theirs . So its hard to sort out ones that are rly issues from others that are just attempts to social engineer a way into somebody's account.

And now Edward is on holiday so its all on Stunna , and he is very busy man.

So please be bit more patient , i will let u know as soon as Edward is back and i will remind him to sort out ur issue. Tnx.  


Btw thats also the reason for fb giveaway to be little bit late. But i will credit that today over tips , it will cause some spam on chat but since people are getting nervous , better that than waiting couple more days  

edit: Just credited facebook giveaway. Good luck playing!

[Glucose]

Problem is that they get loads of emails from people trying to remove 2fa or change passwords of accounts that are not theirs . So its hard to sort out ones that are rly issues from others that are just attempts to social engineer a way into somebody's account.

And now Edward is on holiday so its all on Stunna , and he is very busy man.

I can understand this I'll be patient and come back in a few days if nothing happens.

[Whitehouse]

I didn't expect to create such a large discussion about PD support ahah.

I understand Stunna & Edward want to handle support themself for security reasons but it's really a bad idea in term of customers service. It's not very professional and really slow in comparison with others websites (Fortune Jack for exemple..). They should hire someone they trust where they live.

Is this true? They should probably hire some more people for support if so. I know it's hard to find people you trust but I'm sure it can be done. If they're working for you in an official capacity then you can always request their ID and details to avoid any potential scams. Support does seem to be lacking at PD so I do think this is something they should improve on.

[Gws24]

Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.

[MICRO]

Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.

That is not such a bad idea . To have one member just sorting important mails and spam emails . And doing some basic support that doesn't require full access to ACP .

Its true that pd has that issue with support and atm that's the only issue about pd , just a slow support. I hope that gets sorted soon.

[Wendigo]

Hey Micro do you know if Stunna is going to post his statement about Hufflepuff any time soon?

[Nidaleee]

Hey Micro do you know if Stunna is going to post his statement about Hufflepuff any time soon?

I doubt it, its bad pr and why bring up past bad news.

Its more of a lets bury this and hope for we dont get another exploit on our hands. Most of the stuff though can be found around on what happened, he got away with bitcoins which hurts also players indirectly.

[arallmuus]

Hey Micro do you know if Stunna is going to post his statement about Hufflepuff any time soon?

I doubt it, its bad pr and why bring up past bad news.

Its more of a lets bury this and hope for we dont get another exploit on our hands. Most of the stuff though can be found around on what happened, he got away with bitcoins which hurts also players indirectly.

It actually could stand as a good message overall for the sites. The good thing about this thing is that it serve as a proof that high roller is welcome on the sites which described by the action of him withdrawing over 2k + BTC and another message of those who tried to exploit on the site will risk their withdrawal getting locked and not to mention the exploit has been patched it seems

The bolded part, I dont think his action hurts any other players direct or indirectly as the site is a personal funding site

[shadobitz]

Hello Micro any news about Stunna when he will announce giveaway for achieving great milestone in dice site history to cross 5 Billions bet Fb giveaway was not a great idea because Bitcointalk is the main place so he must announce giveaway there

[thebitcoinquiz.com]

Hey Micro do you know if Stunna is going to post his statement about Hufflepuff any time soon?

I doubt it, its bad pr and why bring up past bad news.

Its more of a lets bury this and hope for we dont get another exploit on our hands. Most of the stuff though can be found around on what happened, he got away with bitcoins which hurts also players indirectly.

The story wont be interesting but the details of the exploit is what am I looking for.
I reckon stunna as always is busy and will wrote about hufflepuff within an year or so.

[boopy265420]

Hello Micro any news about Stunna when he will announce giveaway for achieving great milestone in dice site history to cross 5 Billions bet Fb giveaway was not a great idea because Bitcointalk is the main place so he must announce giveaway there

Yeah facebook,twitter and other social media sites have secondary status and this forum is main and important platform any update,announcement or giveaway. This forum can not be ignored as this became the hub for bitcoin related activities.I think Stunna should announce here when he returns .

[Wendigo]

Everyone is repeating the same regurgitated stuff over and over again. Maybe he just forgot about his statement

[zzaza]

Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.

That is not such a bad idea . To have one member just sorting important mails and spam emails . And doing some basic support that doesn't require full access to ACP .

Its true that pd has that issue with support and atm that's the only issue about pd , just a slow support. I hope that gets sorted soon.

I offered this months ago for free, but they didnt accept it. I guess it is not so easy for them to trust anyone even with only the e-mails from users. Of course that can contain sensitive information too, so they have to be careful.

[boopy265420]

Also, extra support staff wouldn't need to have complete access to user accounts. They could sort through all the emails and ask for more information (like signed messages) when necessary and kick it upstairs to Stunna or Edward when action is needed. That partly removes the trust issue but maybe there are other reasons for PD like the legal situation not to hire extra staff.

That is not such a bad idea . To have one member just sorting important mails and spam emails . And doing some basic support that doesn't require full access to ACP .

Its true that pd has that issue with support and atm that's the only issue about pd , just a slow support. I hope that gets sorted soon.

I offered this months ago for free, but they didnt accept it. I guess it is not so easy for them to trust anyone even with only the e-mails from users. Of course that can contain sensitive information too, so they have to be careful.

PrimeDice has earned all the name sake and reputation over the time.It is trustworthy and one of the most played sites on.Things can not be let like this for long time.The more players or traffic any site has the more staff they need.PrimeDice need to solve this support problem as quick as possible because online gambling works just on trust and satisfaction.Someone suggested above more people with limited access to data can be perfect solution for good.

[Nocturne]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

[zzaza]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

The 5 billion bets giveaway just finished, and you are asking for a new one already?

[pureelite]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

The 5 billion bets giveaway just finished, and you are asking for a new one already?

Well,this is a good giveaway from PrimeDice,but it wasnt even close to one of those,that were before this one,for a 5 Bilion bet reached
i think this is little from PrimeDice

But still it is a good giveaway,thanks Stunna!!

[caskey4521]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

The 5 billion bets giveaway just finished, and you are asking for a new one already?

Where is the 5 billion bets giveaway? I been here almost everyday. And I don't see it.

[fast2fix]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

The 5 billion bets giveaway just finished, and you are asking for a new one already?

Where is the 5 billion bets giveaway? I been here almost everyday. And I don't see it.

the giveaway was hosted on facebook page for 500 users(1mbtc each), you missed the giveaway.

[xKomatsu]

I`m sure stunna will eventually tell us, when he has time to? the guy seems buys 24/7.

outside from the whole hufflepuff incident, any chance for small giveaways coming soon?

The 5 billion bets giveaway just finished, and you are asking for a new one already?

Where is the 5 billion bets giveaway? I been here almost everyday. And I don't see it.

It is posted on facebook about a week ago. Too bad you missed it. Maybe ask micro in pd chat