adaseb
Legendary
Offline
Activity: 3808
Merit: 1723
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April 23, 2016, 10:42:12 PM |
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Yeah it seems like they finally corrected the issue and its back online.
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mj4y
Newbie
Offline
Activity: 44
Merit: 0
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April 24, 2016, 03:16:37 AM |
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Anyone know the average time for support? I made the mistake of sending to my old address. ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif)
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Mist
Sr. Member
![*](https://bitcointalk.org/Themes/custom1/images/star.gif) ![*](https://bitcointalk.org/Themes/custom1/images/star.gif) ![*](https://bitcointalk.org/Themes/custom1/images/star.gif)
Offline
Activity: 434
Merit: 250
:)
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April 24, 2016, 03:41:13 AM |
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Anyone know the average time for support? I made the mistake of sending to my old address. ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) A day or two max, typically PD support is alright.
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Wezbo
Newbie
Offline
Activity: 19
Merit: 0
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April 24, 2016, 04:14:29 AM |
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I need help from a mod, sent BTC to my old deposit address and it isn't showing up on PD after confirmations on the blockchain
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bitraine
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 04:29:55 AM |
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great! PD is up again, just sadly i lose 0.04 wanting to hit high multiplier contest: D
good luck guys get the throne
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Kiritsugu
Legendary
Offline
Activity: 1570
Merit: 1041
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April 24, 2016, 04:41:04 AM |
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I need help from a mod, sent BTC to my old deposit address and it isn't showing up on PD after confirmations on the blockchain
Mods can't help you with that kind of thing, you have to contact support and they can resolve it. Submit a ticket on PD via the HELP button in the upper-right corner of the main page. They'll be able to sort it for you. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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Kiritsugu
Legendary
Offline
Activity: 1570
Merit: 1041
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 04:42:09 AM |
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Anyone know the average time for support? I made the mistake of sending to my old address. ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) As long as you submit a ticket, it will get handled. MICRO, the head of the Support team, typically has an average answer time of 3.5 hours or less (usually less) as long as he isn't sleeping. If there's a ticket submitted, he will handle it. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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Wezbo
Newbie
Offline
Activity: 19
Merit: 0
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 04:45:54 AM |
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Anyone know the average time for support? I made the mistake of sending to my old address. ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif) As long as you submit a ticket, it will get handled. MICRO, the head of the Support team, typically has an average answer time of 3.5 hours or less (usually less) as long as he isn't sleeping. If there's a ticket submitted, he will handle it. ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Thanks just sent a ticket in
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Darlesmole
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April 24, 2016, 06:05:53 AM |
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The site is offline again?Its keep loading !
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emberbekas
Legendary
Offline
Activity: 1904
Merit: 1000
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 06:48:25 AM |
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The site is offline again?Its keep loading !
I got the same problem aswell. I try to write some messages at the chat room and it says chat error all the time and when I refreshed my browser it stuck at loading stuff for a longer time. I bet something went wrong at the new server after the last maintenance. Hopefuly they will fix it as soon as possible.
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trafficolaa
Legendary
Offline
Activity: 1008
Merit: 1000
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 07:10:01 AM |
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I don't have any issue right now it is working for me smoothly, rolling dice without any error, that error got fixed there and now it is back online again, loading speed is normal on my side and i have checked it there with some refreshes.
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stoneage
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 07:18:00 AM |
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The site is offline again?Its keep loading !
I got the same problem aswell. I try to write some messages at the chat room and it says chat error all the time and when I refreshed my browser it stuck at loading stuff for a longer time. I bet something went wrong at the new server after the last maintenance. Hopefuly they will fix it as soon as possible. There is no issue on my end, i can claim faucet and make bets smoothly. Try clearing your cookies and cache plus hard refresh the page, if the problem doesnt get solved by that then try using different browser. Hope it helps ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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zzaza
Legendary
Offline
Activity: 926
Merit: 1000
Zoltan - PD Moderator
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 08:39:07 AM |
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The site is offline again?Its keep loading !
I got the same problem aswell. I try to write some messages at the chat room and it says chat error all the time and when I refreshed my browser it stuck at loading stuff for a longer time. I bet something went wrong at the new server after the last maintenance. Hopefuly they will fix it as soon as possible. There is no issue on my end, i can claim faucet and make bets smoothly. Try clearing your cookies and cache plus hard refresh the page, if the problem doesnt get solved by that then try using different browser. Hope it helps ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) Everything looks good for me too. Bets are fast and smooth, faucet works as well.
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Sidas_Crew669
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 08:44:00 AM |
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The site is offline again?Its keep loading !
I got the same problem aswell. I try to write some messages at the chat room and it says chat error all the time and when I refreshed my browser it stuck at loading stuff for a longer time. I bet something went wrong at the new server after the last maintenance. Hopefuly they will fix it as soon as possible. There is no issue on my end, i can claim faucet and make bets smoothly. Try clearing your cookies and cache plus hard refresh the page, if the problem doesnt get solved by that then try using different browser. Hope it helps ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif) All that is in the PD now looks well and smoothly, so most likely the problem you are experiencing is purely from your network, so check your network or you can use the way that it has been informed by these people. Hopefully you can play PD back
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Darlesmole
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 08:51:28 AM |
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I checked my network its working fine.I tried different browsers and still not working keeps loading.Sad part it i have some bitcoins stuck there.Last night site was working well so i deposit some bitcoins and fall in sleep.
Today when i tried to play ..site not working keep loading.Cleared cookies and everything still not working.Hope I can at least withdraw my bitcoin.
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zzaza
Legendary
Offline
Activity: 926
Merit: 1000
Zoltan - PD Moderator
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 10:25:12 AM |
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I checked my network its working fine.I tried different browsers and still not working keeps loading.Sad part it i have some bitcoins stuck there.Last night site was working well so i deposit some bitcoins and fall in sleep.
Today when i tried to play ..site not working keep loading.Cleared cookies and everything still not working.Hope I can at least withdraw my bitcoin.
Try to load https://primedice.com/play or https://primedice.com and also check with incognito mode. Something is wrong on your side i guess.
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shintosai
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 10:30:38 AM |
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I checked my network its working fine.I tried different browsers and still not working keeps loading.Sad part it i have some bitcoins stuck there.Last night site was working well so i deposit some bitcoins and fall in sleep.
Today when i tried to play ..site not working keep loading.Cleared cookies and everything still not working.Hope I can at least withdraw my bitcoin.
I'm not getting any problem as well from my part I'm just using the free faucet and trying my luck to win, I use to play Primedice just for fun use this site gives me some relaxation, I'm sorry for what is happening to you might need to PM the thread starter maybe there's another way for you to check or get your balance if there's any from your account.
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BTCLovingDude
Legendary
Offline
Activity: 1134
Merit: 1010
BTC to the moon is inevitable...
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 10:49:36 AM |
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I checked my network its working fine.I tried different browsers and still not working keeps loading.Sad part it i have some bitcoins stuck there.Last night site was working well so i deposit some bitcoins and fall in sleep.
Today when i tried to play ..site not working keep loading.Cleared cookies and everything still not working.Hope I can at least withdraw my bitcoin.
they said something about changing servers and being out of order for a while, i don't know if it is over or not. if it is still going on that might be the problem. but if your problem persists try flushing your DNS cash, that might help in some cases and if you are using google chrome browser make sure to clear chrome dns cash also (google how to for both and it is easy steps). edit: it doesn't say how long it will lastAs Zoltan stated above, we will be experiencing some down time as we move servers. No information or user data will be lost & it should be seemless.
Obviously with this sort of stuff (And migrating a database of over 10 billion bets), I can't ensure we'll have 0 ongoing issues, so if there is any downtime over the course of the next couple of days, rest assured we'll be fixing it straight away. No need to panic, as per always.
Feel free to send support an email if you have any further questions.
Cheers guys
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--looking for signature--
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zzaza
Legendary
Offline
Activity: 926
Merit: 1000
Zoltan - PD Moderator
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 02:54:44 PM |
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It was a quiet day so far, but i had no issues, was online for 6 hours now and everything was smooth ![Smiley](https://bitcointalk.org/Smileys/default/smiley.gif)
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blablubb
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![](https://bitcointalk.org/Themes/custom1/images/post/xx.gif) |
April 24, 2016, 05:14:48 PM |
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new day.. new downtime ![Roll Eyes](https://bitcointalk.org/Smileys/default/rolleyes.gif)
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▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄▄ PRIMEDICE The Premier Bitcoin Gambling Experience - Most Trusted & Popular Bitcoin Game PrimeDice ▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀▀
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