Official CaVirtex.com Thread

[SgtMoth]

Why are withdrawals getting stuck?  It NEVER took 5 days before, wtf is going on there!!!!!

...and dont blame it on my bank, its been 6 business days(my bank is open sat)

[SgtMoth]

Sent in my info to vault today, Fuck you virtex, thanks for not answering my ticket today.  Made my mind up for me!

[Swordsoffreedom]

Fees decreased

E-mail Post
____

Hello CAVIRTEX clients!

Welcome to the June newsletter. My name is Sofia, and I’m one of the customer service representatives at CAVIRTEX. Below is the newsletter from our CEO, Joseph David – if you have questions about one of the items, or need to get in touch with our support team for any other reason, please send me an email, and we will do our best to help you out.

Best regards,

Sofia Russo
CAVIRTEX Customer Support
_________________________________________________________________________

Hello CAVIRTEX customers,

June has arrived, spring is turning into the summer, and Bitcoin is on the move - it's a great time to be a Bitcoiner! We are committed to constantly enhance our services, and we've been closely monitoring feedback from our customers for ways to improve our exchange. On that note, we have three big announcements.

1) TRADING FEES REDUCED BY OVER 50%!

The Bitcoin exchange business is rapidly growing around the world. To stay competitive we are drastically reducing our fees! Unlike other exchanges, we give you credit for 120 days of BTC volume, not just 30, so if you trade 100 BTC and 3 months pass, you would still qualify for our second fee level of 0.6%! Our new fee structure is now live at www.cavirtex.com/fees.

120 Day BTC Volume - Fee
Less than 100 0.75%
Less than 200 0.6%
Less than 300 0.5%
Less than 400 0.4%
Less than 600 0.3%
Greater than 600 0.2%

2) FREE IN-PERSON DEPOSITS ACROSS CANADA WITH DEBIT OR CASH

We're excited to announce the in-person bill payment deposit option, and to celebrate we're making it FREE until July 1st, 2014. Using this option you can deposit up to $9,500 at any MoneyMart, CashMoney or InstaCheques location. To complete a deposit this way, simply setup the deposit invoice within your CAVIRTEX account from the Deposit CAD section and then go to any participating MoneyMart, CashMoney, or InstaCheques to pay it using your debit card or cash. Our site will show a fee until an update on June 8th, 2014, but they are FREE as of now. To get a fee refund simply submit a ticket.

3) ACCESS THE TRADING API

Our new trading API is available! This new system lets software developers integrate CAVIRTEX trades into their own systems with endless possibilities. New features include variable permissions for devices and security tokens. To apply for access, please email reed@cavirtex.com or mike@cavirtex.com.

This is the first of many announcements we'll be making this summer, so stay tuned for more exciting developments.

Joseph David
CEO, CAVIRTEX

[Bobsurplus]

Sent in my info to vault today, Fuck you virtex, thanks for not answering my ticket today.  Made my mind up for me!

Its about time!

[SgtMoth]

Its 7 days now, wheres my withdrawal!


Your reading my tickets, closing them and not responding to me??

[deltaspirit]

Did a withdraw 8 days ago and still nothing. They aren't even answering calls, just drops the call everytime I call in.

edit: Received a quick call-back after an email and pm. Was told it was a technical issue and I should receive my withdraw soon.

[Bobsurplus]

Its the beginning of the end!

[SgtMoth]

Fees decreased

E-mail Post
____

Hello CAVIRTEX clients!

Welcome to the June newsletter. My name is Sofia, and I’m one of the customer service representatives at CAVIRTEX. Below is the newsletter from our CEO, Joseph David – if you have questions about one of the items, or need to get in touch with our support team for any other reason, please send me an email, and we will do our best to help you out.

Best regards,

Sofia Russo
CAVIRTEX Customer Support
_________________________________________________________________________

Hello CAVIRTEX customers,

June has arrived, spring is turning into the summer, and Bitcoin is on the move - it's a great time to be a Bitcoiner! We are committed to constantly enhance our services, and we've been closely monitoring feedback from our customers for ways to improve our exchange. On that note, we have three big announcements.

1) TRADING FEES REDUCED BY OVER 50%!

The Bitcoin exchange business is rapidly growing around the world. To stay competitive we are drastically reducing our fees! Unlike other exchanges, we give you credit for 120 days of BTC volume, not just 30, so if you trade 100 BTC and 3 months pass, you would still qualify for our second fee level of 0.6%! Our new fee structure is now live at www.cavirtex.com/fees.

120 Day BTC Volume - Fee
Less than 100 0.75%
Less than 200 0.6%
Less than 300 0.5%
Less than 400 0.4%
Less than 600 0.3%
Greater than 600 0.2%

2) FREE IN-PERSON DEPOSITS ACROSS CANADA WITH DEBIT OR CASH

We're excited to announce the in-person bill payment deposit option, and to celebrate we're making it FREE until July 1st, 2014. Using this option you can deposit up to $9,500 at any MoneyMart, CashMoney or InstaCheques location. To complete a deposit this way, simply setup the deposit invoice within your CAVIRTEX account from the Deposit CAD section and then go to any participating MoneyMart, CashMoney, or InstaCheques to pay it using your debit card or cash. Our site will show a fee until an update on June 8th, 2014, but they are FREE as of now. To get a fee refund simply submit a ticket.

3) ACCESS THE TRADING API

Our new trading API is available! This new system lets software developers integrate CAVIRTEX trades into their own systems with endless possibilities. New features include variable permissions for devices and security tokens. To apply for access, please email reed@cavirtex.com or mike@cavirtex.com.

This is the first of many announcements we'll be making this summer, so stay tuned for more exciting developments.

Joseph David
CEO, CAVIRTEX

Too little, Too late!

[cavirtex]

Its 7 days now, wheres my withdrawal!


Your reading my tickets, closing them and not responding to me??

We are having some technical issues. Our developers are working on it as we speak. Sorry for the inconvenience.

[SgtMoth]

Oh, from "its your bank's fault" to this???  WTF!

[Bobsurplus]

Oh, from "its your bank's fault" to this???  WTF!

What do you want from this guy, he's just a fake name who works from home and has no real say in any matter!

[SgtMoth]

From what I am hearing now, there is some serious withdrawal problems happening.  My withdrawal isnt the only one and its quite substantial...

[Bobsurplus]

From what I am hearing now, there is some serious withdrawal problems happening.  My withdrawal isnt the only one and its quite substantial...

But you had to see this coming months ago when I pointed out all the red flags, you though, just wanted to give me shit and stand up for these guys. How can you trust a company who holds your whole crypto life in their hands, not to mention all your personal financial information, uses a PO box, fake names and work from home customer service reps.

I hope you're with Vault of Satoshi, they will be the new leaders soon!

[deltaspirit]

Did a withdraw 8 days ago and still nothing. They aren't even answering calls, just drops the call everytime I call in.

edit: Received a quick call-back after an email and pm. Was told it was a technical issue and I should receive my withdraw soon.

Just saw that I received my withdraw. Never had any issues over the years so I think this is just a one time thing

[SgtMoth]

Did a withdraw 8 days ago and still nothing. They aren't even answering calls, just drops the call everytime I call in.

edit: Received a quick call-back after an email and pm. Was told it was a technical issue and I should receive my withdraw soon.

Just saw that I received my withdraw. Never had any issues over the years so I think this is just a one time thing

My first problem too and no withdrawal yet.  At least they contacted you.

[SgtMoth]

Thank you for contacting customer support.

The deposit and withdrawal process has recently been changed, and our development team had to work out some of the issues. This has also caused a delay with customers receiving their micro deposits. These have now been completed and your funds should be in your VirtEx account/ bank account no later than the end of next week. We appreciate your patience and understanding.

Thank you,

Sofia


FUCK YOU VIRTEX!!!!!!!!!!!

[_mr_e]

My first problem too.


FUCK YOU VIRTEX!!!!!!!!!!!

Isn't that a bit of an over the top response?

[SgtMoth]

My first problem too.


FUCK YOU VIRTEX!!!!!!!!!!!

Isn't that a bit of an over the top response?

Well, I took a trip to the city last week, I hoped to have some extra cash to shop. I sent a ticket the day I left, they told me it was my banks fault first.  Then I forgot about a cheque I wrote earlier this month, guess what it bounced today, AFTER I deposited some cash to cover a loan payment tomorrow.  So I have to go back to the bank and deposit some more money.  I hate being lied to.  If you going to handle MY money and think its ok to lie to me, then I will take my business somewhere else.  So now, I have to wait to the end of next week?? wtf

[SgtMoth]

But good news, Im only broke till vault of satoshi verifies me!

[DoogieHouser]

Why are withdrawals getting stuck?  It NEVER took 5 days before, wtf is going on there!!!!!

...and dont blame it on my bank, its been 6 business days(my bank is open sat)

+1

In the last month, this has happened to me, twice. After the switch to Vgogo, they were taking less than 48 hours.

I opened a trouble ticket, and got the standard, "It's not us, it's the bank" response. I dug a little deeper. The next response claimed that only the way customers view the process had changed, and gave me the dates that my withdrawals should appear in my bank account.

Today was one of those days.  By 5:30 PM, the money wasn't in my account. I re-opened my support ticket. Two hours later, the money for BOTH withdrawals was in my account.

Frankly, I'm beginning to suspect that VirtEx is having cash flow problems.

Vault of Satoshi is looking more appealing, all of the time.