Official CaVirtex.com Thread

[cavirtex]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

[bitcoin carpenter]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

turning me back into a cavirtex fan.

once you open up BTM's across canada, you will already openned the door to the less tech savy.

just make sure there are people around to help others create paper wallets, and to give small lessons on how to use cavirtex.

I mean it is still way easier to buy bitcoins than it is to invest in stocks.

now all im asking for is a financial report given to all the shareholders, and I will be a loyal cavirtex sheep forever.

[gog1]

Is interac deposit available?  I do not see that option.

[ArticMine]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.

[_mr_e]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.

Lol seems as though it's impossible to please everyone. All I want is a slick single page websockets enabled experience.

[ArticMine]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

I hope you do not drive away your existing tech-saavy users, like those of us who signed up back in the fall of 2011, with a dumbed down, simplified and rigid user experience a la Facebook.

There are those of use who find dumbed down, simplified and rigid interfaces extremely irritating and annoying and have zero use for Facebook.

Lol seems as though it's impossible to please everyone. All I want is a slick single page websockets enabled experience.

One can please both kind of users. Just give the user the choice of the kind of interface they prefer.

[Swordsoffreedom]

@Swords, I couldn't agree with you more about UX. And with this in mind our revamped site will feature a UX overhaul with the goal of having a straightforward and rigid user experience, life Facebook, that hopefully the less tech-saavy users will feel comfortable using.

Thanks for the reply, and having more options in regards to the interface as Ariticmine pointed out would be good as it is about the overall user experience. (I know when the buttons and layouts change without a revert to old option like Google force feeds users now and then it can annoy users)
Cheers

[_mr_e]

What is the fee schedule with mastercard withdrawal? How does it differ from debit? Debit had pay per use fees, I'm assuming mastercard does not?

[cavirtex]

Re: Interface, 
The advanced trading options will remain available and we will not be removing any features from the site.  We are working to improve the overall UX to be more welcoming to the Bitcoiners in Training.

Re: Mastercard,

We are confirming the exact numbers and I will update when I have the info.

Re: Lovebitcoin contest,

I've created a contest thread on Bitcoin talk here: https://bitcointalk.org/index.php?topic=694447

[_mr_e]

Thanks.

Please hurry along with Interac Online. That is the piece I am missing for you guys to pull me back from VoS. Once you've had a taste of instant deposits there is just no going back, regardless of the fee difference. It now feels like eternity to get my money into Virtex.

[Bobsurplus]

Hey Cavirtex...

Are you guys still using customer service reps who work from home?

[Darth0ne]

CAVITEX took my BTC without warning ... about 0.1xx ... for 'inactivity fees'

when i signed up- 'inactivity' meant not logging in for 12 months,

then they changed the definition of 'inactivity' ... no warning, no notice, nothing... they just changed the rules.... waited until i deposited BTC, then BOOM ... took it away.


UPDATE: CAvirtex returned my coins and are now giving people warning before issuing inactivity fees.. this is much better!

CAvirtex service just went up 1000x in my books, i have never had any other problems with them so i recommend it to all Canadian bitcoin users.

[cavirtex]

DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely.

[_mr_e]

Wow nice work guys!! http://newsbtc.com/2014/07/29/canadian-bitcoin-exchange-cavirtex-teases-bitcoin-atms/

[Bobsurplus]

DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely at home.

Can you explain in detail a few things for us then?

What information regarding clients is available to your reps who work from home remotely ?

Do they have access to client banking information?

If so, how much of it?

Do they have access to log-in passwords or are able to reset a log-in password?

[Darth0ne]

DarthOne,

I'm sorry to hear about the inactivity fees being charged.   If you feel these were inappropriately charged pleas submit a ticket or call 888-812-2525.  We have reviewed the inactivity fee policy and have amended them to provide multiple alerts before being charged. I agree 2fa needs some improvement and this is something we're working on.

Bob,

Customer service reps work remotely at home.

Can you explain in detail a few things for us then?

What information regarding clients is available to your reps who work from home remotely ?

Do they have access to client banking information?

If so, how much of it?

Do they have access to log-in passwords or are able to reset a log-in password?

Good questions!

I've actually had mostly good experience with CaVirtex.. my only actual bad experience was when they took their 'inactivity' fee from me, without warning;

that was not in their policy when i signed up.

I really needed that money

and while I think the $50 a month is a bit excessive, as long as it is in the policy, and you are given fair warning then it is..ok...i guess, the warning is essential though; hard to put trust a company that will change make vital changes in the policy agreement, and fine you based on those changes, without as much as an e-mail.

other than that, CaVirtex has been great.. fast and convenient withdrawal methods! friendly customer service.

I have submitted a ticket to see if my funds will be returned.



ps.

Wow nice work guys!! http://newsbtc.com/2014/07/29/canadian-bitcoin-exchange-cavirtex-teases-bitcoin-atms/

buy and sell?! looking good!

[freedomno1]

ps.

Wow nice work guys!! http://newsbtc.com/2014/07/29/canadian-bitcoin-exchange-cavirtex-teases-bitcoin-atms/

buy and sell?! looking good!

Now those look distinctly Canadian
Painted in Canada XD

[explorer]

ps.

Wow nice work guys!! http://newsbtc.com/2014/07/29/canadian-bitcoin-exchange-cavirtex-teases-bitcoin-atms/

buy and sell?! looking good!

Now those look distinctly Canadian
Painted in Canada XD

Nobody uses paint any more.  More likely a vinyl wrap.

[freedomno1]

Nobody uses paint any more.  More likely a vinyl wrap.

Good point explorer most things use plastic coverings these days
Vinyl wrapped for you in Canada (Now I just sound silly ^_^)

[bitcoin carpenter]

Anyone trading cavirtex shares?