Bittrex ignores thousands of clients!

[imykhailenko]

Ticket #559090
Enhanced Verification is Open

Please Help Me
Thank you

[1714160065]

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[BioMike]

I'll drop this here:

https://cointelegraph.com/news/bittrex-leaks-user-passports-in-support-emails-says-russian-telegram-channel

I would not send my ID to these guys as long as they don't answer your support ticket (and even afterwards ONLY if you're able to get into legal (US) ways when they leak your ID).

[babochka59]

My ticket number 501002

How to solve the problem......... Tell me!!!

[t0rwald]

2FA was removed by support team, but  enhanced verification still not aproved 

[Loomoon]

My ticket number 501002

How to solve the problem......... Tell me!!!

No way, my ticket nubmber 425325, still no answer.

[DanilPleaseVerification]

I have same #BittrexTrouble with verification of my account and access to my funds. Support never answers! Please solve ticket #631425

[dvv59]

Yes I agree. The problem is the place to be. #BittrexTrouble #bittrex_disabled_accounts

[XinXan]

Yes! Finally verified! Ticket #348219 - solved

I was sending a messages in my ticket regularly, there was no answer. Now I decided to send this message:
"Damn slackers, when you finally will start to solve your client's problems? A lot of people are waiting so long to get verified but you just ignore everyone. Fucking scammers! Worst support ever! Going to report your company to FBI for scamming! :@"

Plus I have sent an e-mail addressed to bill@bittrex.com and ryan@bittrex.com:
"Hello again!

You have a worst support ever. Is it your company's policy to ignore your clients, or just a support are slackers? I`m going to report your company to FBI for scamming. I know, a lot of people already did that, and I will be the one more person!"


Got verified after 10 minutes..... And reply in my Support Ticket was from Ryan.

And what did they tell you? Can you post the email image because I honestly don't really believe you. I don't know if the best approach is to insult them and threaten them, could work but could also just easily backfire on you.

I agree with you, and I understand that insulting is a bad way to solve problems, I`m actually against insulting, I prefer to live in peace. But what else should I do if they pay no attention to they customers? Should I beg them to verify my account? I wouldn't do that if I there would be any response from a support team, not only one message from a bot, that says, that typically resolving a problem takes up to 7 days but may last a bit longer due to active support ticket amount. A bit longer? 41 day (in my case)? Other customers are waiting for 50-70 days already, as I see in some posts. My very first message that I have opened a ticket with was fully polite and with respect indeed. Is it normal, that they allow people to deposit money without withdrawing options? Yes, I know that this is my fault that I have made a deposit on unverified account. But I have been registering on other markets before Bittrex and there was no problems with verification, so I was sure I will have no problems on Bittrex as well. I have submitted my info and documents, and then made a deposit. And I believe that I`m not the only one who was thinking that there will be no problems with verification.

The answer was:
Please accept our apologies for the delay. We are required to properly verify all users on the Bittrex Exchange to comply with governmental regulations and KYC (Know Your Customer) best practices. A manual review of your ID / photo submission was performed and your account is now Enhanced Verified.

Please make sure to enable two-factor from your settings if you have not yet done so. This will increase your limits to the max and further protect your account.

Please also make sure to always visit https://www.bittrex.com directly, rather then using a search engine. This will help avoid the possibility of accidentally providing your information to a phishing site.


Best Regards,

Ryan @ Bittrex


And actually I`m going to send them my apologies as well, as I understand that maybe I`m not completely right in this situation too. But at least the thing I did, worked for me.

Yeah, I know... I personally don't want to lick their asses either but also afraid to insult them because I do have quite a good amount of money now after bitcoin price is so high and I don't want to risk it. I will wait a few more weeks and then I will evaluate what to do. Thanks for telling us what they said.

[Anatoliy.ka]

ticet 576218

disable account please help!!

[bitcoinman93]

Thanks for sharing. I wanted to sign up before reading this 

[GNUtrex]

Explanation of the "2FA trick"

This is the way to get a quick response from the support.
You must submit second request, do not close the first
Click on "Submit A Request"

Then:
Please choose your issue below - "Two-Factor (2FA)"
Subject - "Remove 2FA"
Description - "Please, remove 2FA and verify my account"
Two-Factor (2FA) Issue - "2FA Removal"

Bot ask you to answer four questions
1) Your IP
2) At least one TxID from deposit / withdrawal history
3) Your current balances
4) Scans of your documents and fresh selfie with sheet of paper "Bittrex / Date"

Now your task is to wait for a response from the support (from 1 to 48 hours at the moment)

When admin answer you he can to remove 2FA but not answer on verification issue. In this case you need add a comment with your ask for enhanced verification because the necessary files you have already attached!
If he not response and just close your ticket for comments then try 2FA trick again and again!
You can try to solve the disabled problem too through 2FA trick because live admin answer you!
Be persistent, write only politely and you will succeed!

[x4apayx]

Hi!

I have problems with enhanced verification - name mismatch : Request #562572 ... Please help.

[DmitryIvantsov]

#362643
​#BittrexTrouble
#Bittrex_disabled_accounts
@BittrexExchange
@richiela
@ramikawach

     ​My account have status ENHANCED but DISABLED! What this? NONSENSE from @BittrexExchange? MY TICKET #362643.

[vonBerlichingen]

Is that right:




1. Basic account does not longer support any withdraws.

2. You need enhanced account to withdraw but this does not work properly for most users

3. Ouside of the US You cannot get an enhanced account anyway?

[XinXan]

Is that right:




1. Basic account does not longer support any withdraws.

2. You need enhanced account to withdraw but this does not work properly for most users

3. Ouside of the US You cannot get an enhanced account anyway?

Not true, you can get verified and enhanced from many countries. It just takes long no matter where you are from. If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.

[meowatholiday]

Hi all,

Bittrex must work on customer service relations. Scared to waiting for too long, and new year ahead, of course we need money!


BITTREX_LIST_VERIFICATION

#631951


Thank you and have a good day!

Meow

[GNUtrex]

everyone are welcome to join english-language chat in telegram tg://join?invite=GLaKe0y3qWPTqjL50xrAHw

[vonBerlichingen]

If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.

But that means:

With basic account only you can withdraw NOTHING, right?

[unichiduci]

Is that right:




1. Basic account does not longer support any withdraws.

2. You need enhanced account to withdraw but this does not work properly for most users

3. Ouside of the US You cannot get an enhanced account anyway?

Not true, you can get verified and enhanced from many countries. It just takes long no matter where you are from. If you are enhanced you will be able to withdraw. Some people had problems with that but they usually solve it if you are enhanced.

Bullshit. I am enhanced and I can't withdraw because my account is disabled.

[andrewtalk]

471345 - solved.