Bittrex ignores thousands of clients!

[passwordnow]

Almost 4 months without a solution...

What's your concern with bittrex? I'm not able to read all the messages here but if that's not helping you try to send them another ticket. There are a lot of tickets that has been sent and for sure yours was buried by another ticket from other traders who addressed their complain to them.

bittrex basically stole thousands of users funds without warning them , they suddenly started to stop supporting some countries that the US forbids trading with
while this rule of US has existed for a couple of years , Bittrex decided to stop the traders from these countries without warning and they haven't paid the user their hard earned money

there are tons of problems even for residents of other countries , basically everyone who is trusting bittrex after this is throwing the money away

That's why I stopped them too when they started to ask for some identifications as I find it quite doubtful if there's a website offshore that's asking for my identity. And I thought that sending them another ticket will help the concerns but it looks like they are being left behind with some new exchanges who are making some noise with their customer service.

[1715402887]

1715402887

[1715402887]

1715402887

[1715402887]

1715402887

[STT]

waiting for 3 months . . .

last reply from them on January 03, 2018:
Due to an unprecedented amount of growth in a relatively short amount of time we're experiencing a longer than usual wait time responding to and resolving your requests. This wait time has also increased the number of duplicate tickets entered on the same issues, further slowing down our agents ability to get to your request in a timely manner. We apologize greatly for the wait and we are actively training new personnel and streamlining our support system to better handle the demand.
You are receiving this update as we've identified your ticket as having not received the care and attention typically seen from Bittrex Support. We are grateful for your support and understanding as we work to improve our process and respond to requests.
** WE ASK THAT IF YOUR ISSUE HAS NOT ALREADY BEEN SOLVED THAT YOU REPLY TO THIS EMAIL OR UPDATE YOUR TICKET AT https://bittrex.zendesk.com
If your issue has been solved you do not have to do anything. We will send you a reminder in a few days and if we do not hear back from you we will close this ticket for you.
We understand that waiting can be frustrating and we appreciate your patience and understanding while we scale our support team to handle the increased demand.

Best Regards,

Bittrex Support Team @ Bittrex

So basically if people don't update their tickets, they will get cancelled?

I had that, you have to read all the information back and confirm its an ongoing issue.  Its a way to clear out the duplicate tickets that build up in their system, call it priority checking.   Its preferable to them wasting time on anything that might have already been solved I guess.  If they only have limited resources, they've automated part of the process to try and get the queue refined.

Theres alot of accounts with casual owners and some that need far more urgent solutions.    I dont have a great reliance on Bittrex, I would advise crypto users to spread their use to a number of different solutions never just one exchange anyway.  But I got similar and the ticket was eventually resolved after confirmation.

Crypto is best used in a distributed way, thats the backbone of its strength and continuation I think.  Regardless of the brand its best to split up any dependency on centralised sites.  

[spark77]

I made this experience & for the future I will take your advise !
I have to wait & update my position here, once my account will be enabled.

Anyway thank you :-)

[Azareus]

My tickets were turned into one today, even waiting for a solution.

[aquavici]

Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled.  Thx all for the support (moral mainly) !!!

[lex.l1]

It is very surprising to me that out of so many thousands of registered users with this so called business, and after so many problems caused that for some went emotional, no one knows at least one of these owners in person or where they live to have them or their family legs broken, to say the least. There's nothing more convincing than having their kids eat with a straw.

[Mhd19]

Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled.  Thx all for the support (moral mainly) !!!

from what country ?

[pooya87]

Almost 4 months without a solution...

What's your concern with bittrex? I'm not able to read all the messages here but if that's not helping you try to send them another ticket. There are a lot of tickets that has been sent and for sure yours was buried by another ticket from other traders who addressed their complain to them.

bittrex basically stole thousands of users funds without warning them , they suddenly started to stop supporting some countries that the US forbids trading with
while this rule of US has existed for a couple of years , Bittrex decided to stop the traders from these countries without warning and they haven't paid the user their hard earned money

there are tons of problems even for residents of other countries , basically everyone who is trusting bittrex after this is throwing the money away

the worst part of this is the fact that if anyone asked them whether they had any problem with people from these countries they would have said no. in fact majority of the users from these countries asked them whether they could sign up and start trading on their platform and they assured them everything was fine and told them to deposit and start trading.
but overnight they changed their mind last year and stole all of these people's money!

[klf]

Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled.  Thx all for the support (moral mainly) !!!

That's quite fast

[quarters]

My eyes are bleeding due to colors in your topic.

[tradefurprofit]

My ticket # 521028  has been solved.

[gembitz]

ya how comical to have some asshole named "Tanar" obviously not American ... telling me about U.S. regulations from your Mumbai data center? :\ ===> #DOX_BITTREX

[spark77]

Today, after 111 days (since Nov 29 2017) my case #555400 was resolved & my account has been reenabled.  Thx all for the support (moral mainly) !!!

Luck guy

My ticket 433011 was created on Nov 12 / 2017 and is still disabled (although numerous reminder / requests have been sent)

[kurkan88]

My ticket is 5 months old and not yet resolved, my account is disabled !!!!!!

ticket id#1082729

Please help.

[pimp_c]

is anybody testing integration with bittrex in fintab?

i want to pay a pro account with that function, but I doubt.

p.s. fintab is a cryptocurrency tracker https://fintab.io/

[spark77]

My ticket is 5 months old and not yet resolved, my account is disabled !!!!!!

ticket id#1082729

Please help.

Now they have a live chat and I am waiting since November 2017 :-(
The live-chat girl told me that account are still under review and according
to company policy they are not allowed to advise any forecast time when
it will be solved    ....   such a bullshit; such criminals !!!

[josebcn]

Don't use bittrex.

I made a deposit of aprox 10K USD in crypto and because of their technical problems the deposit didn't get credited as usual.

Now they tell me that they have to manually check it and that it could take a month or more and this if it finally gets credited, maybe I "lose" my coins, they don't assure me that it will be credited even having blockchain tx id proof.WTF

This is unacceptable, avoid this exchange at all costs.

[TycheChi]

Don't use bittrex.

I made a deposit of aprox 10K USD in crypto and because of their technical problems the deposit didn't get credited as usual.

Now they tell me that they have to manually check it and that it could take a month or more and this if it finally gets credited, maybe I "lose" my coins, they don't assure me that it will be credited even having blockchain tx id proof.WTF

This is unacceptable, avoid this exchange at all costs.

Any update on this ?

[spark77]

My account is since one year disabled :-(

I spoke with live chat and they told me that account is still under review

. . . bloody nonsense 

[Bostraticus]

Bittrex recently blocked my account without giving a reason. I passed the verification and used their services for a long time. A few weeks ago, I discovered that my account was dissabled, they didn’t even explain the reason and ignored my requests for support (ticket 1532649). I lost a few thousand dollars... SCAMMERS!!!!