[ANN] Bitfury ASIC sales in EU and Europe

[rammy2k2]

how the heck are others getting orders done ?!?!?!?

[Micky25]

I ordered 2 days ago and payed by SEPA. I could imagine that it takes more time to send money from Switzerland.

Unlike the first time I ordered, where they gave me a leap of faith and trusted my mailed bank transfer screen-shot, this time BFSB probably waited for my money to show up on their account and sent out today. (Staff on duty?   No offence, just jokeing).

Thanks again for being the most professional company in ASIC business. Your stuff soothes the (financial and psychical  ) blows I took and take from your competitors.

5    Processed at HELSINKI - FINLAND    HELSINKI - FINLAND    20:51

EDIT: oh, and thanks again for the tips with removing these little brown thingies. I better leave them untouched, I'm an electronics hillbilly.

[AMT_miners]

Hey Punin,

There seems to be a problem with the shipment of my Tray of chips, it's been sitting in Finland for a few days now and hasn't moved. I see others have similar problems so I'm not too worried.

Wednesday, November 06, 2013   Location     Time   Pieces`
1   Shipment information received    TURKU - FINLAND   09:56

I'm sure its some inter-postal communication problem but could you please check it out for me. Thank you sir.

[darkfriend77]

Hey Punin,

There seems to be a problem with the shipment of my Tray of chips, it's been sitting in Finland for a few days now and hasn't moved. I see others have similar problems so I'm not too worried.

Tracking Number: 8651877323

Wednesday, November 06, 2013   Location     Time   Pieces`
1   Shipment information received    TURKU - FINLAND   09:56

I'm sure its some inter-postal communication problem but could you please check it out for me. Thank you sir.

Yes, you are probably also in the same first delivery batch from 06.11.2013 ... which got carried to TURKU and wasn't picked up by DHL and still isn't picked up ... punin mentioned something about a bus who has picked up the hardware ... but there was a misunderstanding about what or who should do the pick up by DHL in TURKU ...

There is a problem with those orders ... I had contact to punin yesterday (a constructive talk, wasn't it?) and he should be aware of it ... I'm pretty sure he will work something out for us. Let's see ...

[hdbuck]

Hello,

As i see that everyone gets to track their package with a DHL number (which i still have not although my order is "complete" on BFSB's website), I was wondering if you all guys paid the additional fee (around 180€ if i remember) to get the express delivery? Or is it the regular shipment?

++

[rammy2k2]

Hello,

As i see that everyone gets to track their package with a DHL number (which i still have not although my order is "complete" on BFSB's website), I was wondering if you all guys paid the additional fee (around 180€ if i remember) to get the express delivery? Or is it the regular shipment?

++

yea, i paid for express delivery and my package is stuck in Finland for 3 days ....

[bitcoinlord]

Bitfury 55nm ASIC by Reel (October Delivery)?? This are Asic Chip??

You are selling 3000 chip for Euro 45K?/ so Euro15 per chip or $19.5?? and each chip is 5gh/s??, so 3000 x 5gh/s = 1.5TH??

Amazing, July you charge E240K x $1.30 = $312k  but October only E45K x $1.30 = $58.5 ?/ Opps this are all Euro.

$19.50 per chip of / 5gh/s = $3.90 per gh/s is very reasonable I would say.

But your full kit is expensive - 400gh/s for $9750 is $24 per gh/s.

According someone who is involved with the assembly house in China, he said we should not pay more than $8-9/chip, as he said someone paid $8 for 6,000 Bitfury ASIC chips to be used for the hashing boards with 32 Bitfury ASIC chips per board.

Can someone here confirm this?

[hdbuck]

Hello,

As i see that everyone gets to track their package with a DHL number (which i still have not although my order is "complete" on BFSB's website), I was wondering if you all guys paid the additional fee (around 180€ if i remember) to get the express delivery? Or is it the regular shipment?

++

yea, i paid for express delivery and my package is stuck in Finland for 3 days ....

uh thats bad man :/ i just hope i get my hands on it before mining at 400Gh/s pays 0,1 BTC/days

[rammy2k2]

Hello,

As i see that everyone gets to track their package with a DHL number (which i still have not although my order is "complete" on BFSB's website), I was wondering if you all guys paid the additional fee (around 180€ if i remember) to get the express delivery? Or is it the regular shipment?

++

yea, i paid for express delivery and my package is stuck in Finland for 3 days ....

uh thats bad man :/ i just hope i get my hands on it before mining at 400Gh/s pays 0,1 BTC/days

tracking went live, after 72 hours

[hdbuck]

Hello,

As i see that everyone gets to track their package with a DHL number (which i still have not although my order is "complete" on BFSB's website), I was wondering if you all guys paid the additional fee (around 180€ if i remember) to get the express delivery? Or is it the regular shipment?

++

yea, i paid for express delivery and my package is stuck in Finland for 3 days ....

uh thats bad man :/ i just hope i get my hands on it before mining at 400Gh/s pays 0,1 BTC/days

tracking went live, after 72 hours

humpf apparently my package arrived in paris but DHL are unable to track the office where i should pick it up because i dont have any delivery number.... aaahhhhgg thats so frustrating!! DHL is playing with my nerves big time :/

[server]

I don't like DHL very much... why the change from UPS to DHL ?

[pbigmoon]

If you put your mobile number in bfsb website DHL sends sms

[rammy2k2]

I don't like DHL very much... why the change from UPS to DHL ?

more expensive and very bad service too ...

[punin]

Dear All

I deeply apologize for the delay in delivery of your orders. Hopefully the people responsible for this fu*kup have been sacked. I will refund everyone who paid for express and we will review our shipping pricing policy.

Here's what happened:
As you know, we're located in a remote area (aka +1 area for couriers). This means that for an order to get shipped same day, I needed to drive 100km (one way) every day to Lieto UPS hub before 1730 and drop the boxes there. (This on top of long days work). This was very painful, so when my friend who had become a Matkahuolto franchise (finnish bus and courier service company) suggested I'd work with him and DHL to get stuff shipped same day from our office directly (for overnight delivery in europe), I decided to give it a try.

First shipment went out mostly ok (DHL guy came and picked it up directly). Second shipment I used Matkahuolto+DHL. What happened then, was a total mess..

The box that was sent out on wednesday from Kimito Matkahuolto to DHL in Turku never got to DHL, because no-one had informed DHL that they need to pick it up. I called them up and told them about this and they apologized a lot etc. Then came thursday. Again we took a box and and filled it with the DHL packages. This time the DHL sales rep I work with himself called DHL and told them to pick the boxes up. Well.. for some reason the box from wednesday wasn't handled over to DHL again!!!!. So thursday evening I received some phone calls from customers about this issue. I couldn't do anything, but knew something was wrong. This morning I called the DHL sales rep and he was so ashamed he didn't find enough words to apologize. He then personally drove to Matkahuolto hub to pick the package up and saw it through that everything was scanned.

I believe everyone's order is finally on its way. I was on a business trip to Helsinki today so couldn't answer mails or any other communication. Now I plan to get some good rest. I got the have new M & H boards today, so we'll be testing them over the weekend and next week. We're planning on manufacturing custom heatsinks for these boards, so you'll be able to squeeze all the performance out of them.

Have a good weekend, and once again my apologies for this shipping fukup. I'll contact you all for refunds after weekend.

[shapemaker]

Dear All

I deeply apologize for the delay in delivery of your orders. Hopefully the people responsible for this fu*kup have been sacked. I will refund everyone who paid for express and we will review our shipping pricing policy.
[...]
Have a good weekend, and once again my apologies for this shipping fukup. I'll contact you all for refunds after weekend.

And this, dear ASIC vendors, is how you do "customer service". Take note.

:thumbsup:

[Meizirkki]

Dear All

I deeply apologize for the delay in delivery of your orders. Hopefully the people responsible for this fu*kup have been sacked. I will refund everyone who paid for express and we will review our shipping pricing policy.
[...]
Have a good weekend, and once again my apologies for this shipping fukup. I'll contact you all for refunds after weekend.

And this, dear ASIC vendors, is how you do "customer service". Take note.

:thumbsup:

+1 loyality well deserved

[darkfriend77]

Dear All

I deeply apologize for the delay in delivery of your orders. Hopefully the people responsible for this fu*kup have been sacked. I will refund everyone who paid for express and we will review our shipping pricing policy.

...

+ 1

... I hope after my phone call you could calm down ... and after all enjoy your dinner ..

[VonSpecht]

I'd just like to say many thanks Punin for very smoothly operated warranty return and pleasant service (which is, unfortunately, quite rare in finnish companies and maybe even more rare in ASIC businesses so far)!! So +1 for BFSB - the most pro ASIC hardware company on the planet!

[punin]

Dear All

I deeply apologize for the delay in delivery of your orders. Hopefully the people responsible for this fu*kup have been sacked. I will refund everyone who paid for express and we will review our shipping pricing policy.

...

+ 1

... I hope after my phone call you could calm down ... and after all enjoy your dinner ..

Yes darkfriend I'm sorry I was a bit upset. It's just so frustrating when I work long days my ass off to deliver to you the best I can and then somebody screws up like this. It has been a black week for couriers. We had DHL, Matkahuolto, TNT and FedEx all fuckup this week. I miss UPS and their express box that was just the right size for our 400GH full kit

[rammy2k2]

as long as you are fair and honest with us, we will stick with you punin, have a good weekend