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xchrix
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December 11, 2013, 11:12:14 AM |
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same problem here. failed and the secodn transaction is pending. Could someone from Kraken kindly look at Request #10014
My SEPA transfer got a status of "Failure", and then I tried initiating it again, but it stayed in "Pending", after which I thought that your system is non-functional and that I would like to transfer my funds elsewhere (e.g., change back to btc and move along), so I clicked the red X button to cancel the second try, but it didn't cancel it. It's still "Pending".
The red X button gave only an error: "No change - Internal error" or something like that.
All of this is really weird because my details have stayed the same, so I don't understand why the transaction resulted in a failure in the first place. It must've been something on your end.
Please check the support ticket #10014
Thanks
I have exactly the same. Transfer requested monday, got a Failure message a while after. Tried a new transfer, which has been stuck on Pending for 24 hours now. I'm well within my withdrawal limits and I've used the same information that I've used for several withdrawals in the past. Not made a ticket yet, but was just about to when I saw this post. edit: Ticket made: #10285 edit2: Status of my second withdrawal just changed to "Sent". |
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Sterling
Newbie
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Activity: 39
Merit: 0
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December 11, 2013, 07:56:38 PM |
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When attempting to withdraw bitcoin: Withdrawals are not currently available
Withdrawals have been temporarily disabled for this asset. Please check back later.
What's going on? |
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gotmilk_
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December 11, 2013, 08:12:19 PM |
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Did SEPA deposit 6 days ago... and support is not really helpful  request #4316 Dargo you guys need be quicker! Hope this is only temporarily... |
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Sterling
Newbie
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Activity: 39
Merit: 0
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December 11, 2013, 08:14:34 PM |
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Did SEPA deposit 6 days ago... and support is not really helpful request #4316 Dargo you guys need be quicker! Hope this is only temporarily... Seriously... Kraken isn't that big yet and still can't keep up with support. Something needs to change. Sucks because I really want this place to succeed. |
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xchrix
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December 11, 2013, 08:43:06 PM |
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ok got my fiat. everything seems fine now  i like kraken! more than bitstamp or any other exchange because its fast and has the best prices for selling! |
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gotmilk_
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December 11, 2013, 08:58:10 PM |
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I like them also and I really want to do business with them... I even opened business account.
But as I said. They need to be quicker.
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CoinTraderPro
Newbie
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Activity: 8
Merit: 0
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December 11, 2013, 11:04:07 PM |
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When attempting to withdraw bitcoin: Withdrawals are not currently available
Withdrawals have been temporarily disabled for this asset. Please check back later.
What's going on? I've had this a couple of times - seems to happen during flash crashes. Very disturbing message. |
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Rannasha
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December 12, 2013, 08:17:57 AM |
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Site is down, getting a 502 error from Cloudflare  |
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martijntje
Newbie
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Activity: 21
Merit: 0
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December 12, 2013, 08:23:12 AM |
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I keep getting 502 errors from kraken since about 30 minutes. Anybody know what's going on?
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MusX
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December 12, 2013, 09:34:20 AM
Last edit: December 12, 2013, 10:09:22 AM by MusX |
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API is working fine, it is only website error
are the cryptocurrencies deposits works? I've sent one yesterday and still it is not on my account.
wasn't that resolved already?
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mithrandi
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December 12, 2013, 10:17:29 AM |
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Seriously... Kraken isn't that big yet and still can't keep up with support. Something needs to change. Sucks because I really want this place to succeed.
It wouldn't really make sense for them to hire an army of support staff to sit around doing nothing for 6 months. I would expect that they're taking steps to increase their support capacity given the sudden growth in users, but it's hard to predict things like that in advance. |
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floatertheplayer
Newbie
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Activity: 24
Merit: 0
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December 12, 2013, 12:08:25 PM |
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I have 4 figure EUR there I would expect a little more than a Facebook message. Is that so hard to have an error page?! Nevertheless I dont think it is a scam, many met them in person and they have public profiles.
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medicine
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December 12, 2013, 12:24:09 PM |
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I have 4 figure EUR there I would expect a little more than a Facebook message. Is that so hard to have an error page?! Nevertheless I dont think it is a scam, many met them in person and they have public profiles.
Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure. Peace P.S. nothing on their Facebook page either, pretty sure they are sleeping. |
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RandomSeq
Newbie
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Activity: 17
Merit: 0
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December 12, 2013, 12:53:57 PM |
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And KrakenFX comment:
"no nothing serious, except that we want and are working to get it up and running for our fans to use as soon as we can again"
What fans? Are they a rockstars now? |
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medicine
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December 12, 2013, 12:54:27 PM |
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My bad, I searched Kraken on Facebook and must have landed on some other page that is not the official Facebook page.
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gotmilk_
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December 12, 2013, 01:16:23 PM |
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Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure. Sleep??? Are you serious?? If I had an exchange which needs new customers I wouldn't sleep till the issue is fixed  Or at least have someone to work on a problem during the night. |
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FitTrader
Newbie
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Activity: 11
Merit: 0
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December 12, 2013, 01:40:12 PM |
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Well, its been down for over 4 hours now. I think this is because the operators live in San Francisco and that is PST so this outage has been between 1am and 5am their time. They should be up in a couple hours and will work it out then I'm sure. Sleep??? Are you serious?? If I had an exchange which needs new customers I wouldn't sleep till the issue is fixed Or at least have someone to work on a problem during the night. But we are no customers, we are their fans… |
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RandomSeq
Newbie
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Activity: 17
Merit: 0
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December 12, 2013, 02:02:31 PM |
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But we are no customers, we are their fans…
I have a bad feeling we all going to get fired after such a long day off. |
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Totscha
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December 12, 2013, 02:16:32 PM |
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Not cool guys... I don't think you fully realize that the site has now been down for most of the working hours within EU. Where most of your customers (fans) come from... If the problem is really not serious, you are not taking it serious enough. Plan your major downtimes for when Europe is asleep, you will get much much less complaints  |
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