👑 CoinRoyale.com - Original Bitcoin Casino | Trusted Since 2013 ✔️

[panjul07]

OP, long time no see. Why you are inactive for a long time? Saw some people complaint here but you answered slowly. Do you have difficulties to run the casino? Hope to see more games and sportsbook and so forth.

Actually you would not need to ask if you had a few minutes to read some previous post by victor why he is so slow in answering people's question recently.
To save your time :

Regarding the slower response time: some of our team members left (to start their own company!) and the rest of us got our hands pretty full. I used to only handle customer support and game design but right now I'm wearing several different hats so I can only check in once every couple of days.

[victorhing]

Hello,

I have been a player of CoinRoyale for about 3 months and am very satisfied with it. All their games are professionally designed and is very fun to play with. Around the same time as C3POwnBits' problems with a deposit (which CoinRoyale claims is due to a system issue), my whole balance was unexpectedly withdrawn! My balance is not much but it is worth $300 USD, which is a lot of money. I did not request this withdrawal, and I do not know where the withdrawal of my bitcoin balance is going to. The status of the withdrawal was shown to be "unconfirmed" for about 3 days, which gave me a little hope that it is a little bug and I will get my balance back with help from CoinRoyale admins. Today, the transaction is confirmed and I fear that I have lost my balance with this site. Please see this transaction: https://blockchain.info/tx/c7200afb770ff167ab1547f524fb7e728233ba252f21d1f102f74c6eea94729a

I have emailed Victor from CoinRoyale multiple times but the only email he sent back was that my bitcoin is going to that address above and that is not my wallet address, and completely ignored the statement that I did not request this withdrawal. Looking at all the replies and reputation of CoinRoyale, and from my prior experiences with them in the past, this casino seems very legit and I would love to continue my interaction with it, but the admin has been known to have been slow in replying and assisting players and I do hope he resolves my concern soon, otherwise I fear I would lose my balance for no reason but to a "system error". Luckily, I only have 0.33 bitcoin in my balance at the time of the "system error"...imagine if you have a much higher balance?? Would the balance "randomly" withdrawal itself like mine did?? Until CoinRoyale resolves my concerns, reply to their emails, and assures players that their balances are safe, I do hope you guys watch your balances and accounts carefully. I will give CoinRoyale a few days to reply before I formally post in Scam Accusation as I feel this situation is very unfair to me, and hope that by posting this publically, CoinRoyale will act faster than it has been in the past.

CoinRoyale, please investigate this ASAP and please see that I did not request the balance withdrawal and formally request that I get my balance back, please.

Hi Arthur,

Unfortunately, we can't protect all of our customers' account since we have no control over how strong/weak their password are, or reinforce 2 factor authentication on their account. Like all other major service providers, I think it's fair to say users are responsible for the safety of their accounts. Also, it's really hard to prove whether the withdrawal is unauthorised, or not.  I guess it's a pretty tough situation.

I can help you look further into what IP/referrer info accessed your account during the time of the withdrawal. If you have any suggestions, please let me know.

Hi Victor,

Thank you very much for replying and assisting me. What you are saying and what the people above are saying is very much correct. It is technically my fault that my account is not secured enough and to reinforce the 2FA on my account. This has not happened to me before and I am kind of shocked by it. I have logged into bank accounts, played at other casinos and have not gotten my passwords stolen before. My computer does not have any viruses and is protected by antivirus, anti-phishing software so I don't know if it really is a hacker attack but it seems likely. :-(. I do want to turn over any stones though just to make sure. During the time of the "withdrawal", you did stated that you had some server issues regarding C3POwnBits's deposits above; do you think that might have to do with it? Again, if you look at my account carefully, one day, my entire balance was withdrawn, then the next day, 0.005 BTC magically appeared (no record of a deposit), then was withdrawn 12 hours later (as you can see in my account), my balance right now is 0 BTC. Something seems fishy and can't just be my computer. Your site stated that it is Safe and Secure and is McAfee Secured and just want to make sure everything is accounted for on your site. I have placed much faith into the security of your site and unfortunately I must regret it as seeing random withdrawal and deposits (with no record of it) on my account is not professional at all. Can you look into this for me??

Thank you.

The particular server issue won't cause your account getting unauthorized access and made an authorized withdrawal It will just cause slow in confirming user's deposit.

If you truly did not make the withdrawal of 0.33 on your account, it seemed that your account on CoinRoyale is indeed compromised. I suggest you change your password ASAP or just use a new account. I will also make sure the email associated to your account is secured with 2FA (and be sure to look at the access log provided by gmail). I have requested more info (IP address, access log, etc) from the technical team so you'll have more info shortly. We can collaborate further in the emails (as we're likely to share some sensitive information about your account).

[art9295]

Hello,

I have been a player of CoinRoyale for about 3 months and am very satisfied with it. All their games are professionally designed and is very fun to play with. Around the same time as C3POwnBits' problems with a deposit (which CoinRoyale claims is due to a system issue), my whole balance was unexpectedly withdrawn! My balance is not much but it is worth $300 USD, which is a lot of money. I did not request this withdrawal, and I do not know where the withdrawal of my bitcoin balance is going to. The status of the withdrawal was shown to be "unconfirmed" for about 3 days, which gave me a little hope that it is a little bug and I will get my balance back with help from CoinRoyale admins. Today, the transaction is confirmed and I fear that I have lost my balance with this site. Please see this transaction: https://blockchain.info/tx/c7200afb770ff167ab1547f524fb7e728233ba252f21d1f102f74c6eea94729a

I have emailed Victor from CoinRoyale multiple times but the only email he sent back was that my bitcoin is going to that address above and that is not my wallet address, and completely ignored the statement that I did not request this withdrawal. Looking at all the replies and reputation of CoinRoyale, and from my prior experiences with them in the past, this casino seems very legit and I would love to continue my interaction with it, but the admin has been known to have been slow in replying and assisting players and I do hope he resolves my concern soon, otherwise I fear I would lose my balance for no reason but to a "system error". Luckily, I only have 0.33 bitcoin in my balance at the time of the "system error"...imagine if you have a much higher balance?? Would the balance "randomly" withdrawal itself like mine did?? Until CoinRoyale resolves my concerns, reply to their emails, and assures players that their balances are safe, I do hope you guys watch your balances and accounts carefully. I will give CoinRoyale a few days to reply before I formally post in Scam Accusation as I feel this situation is very unfair to me, and hope that by posting this publically, CoinRoyale will act faster than it has been in the past.

CoinRoyale, please investigate this ASAP and please see that I did not request the balance withdrawal and formally request that I get my balance back, please.

Hi Arthur,

Unfortunately, we can't protect all of our customers' account since we have no control over how strong/weak their password are, or reinforce 2 factor authentication on their account. Like all other major service providers, I think it's fair to say users are responsible for the safety of their accounts. Also, it's really hard to prove whether the withdrawal is unauthorised, or not.  I guess it's a pretty tough situation.

I can help you look further into what IP/referrer info accessed your account during the time of the withdrawal. If you have any suggestions, please let me know.

Hi Victor,

Thank you very much for replying and assisting me. What you are saying and what the people above are saying is very much correct. It is technically my fault that my account is not secured enough and to reinforce the 2FA on my account. This has not happened to me before and I am kind of shocked by it. I have logged into bank accounts, played at other casinos and have not gotten my passwords stolen before. My computer does not have any viruses and is protected by antivirus, anti-phishing software so I don't know if it really is a hacker attack but it seems likely. :-(. I do want to turn over any stones though just to make sure. During the time of the "withdrawal", you did stated that you had some server issues regarding C3POwnBits's deposits above; do you think that might have to do with it? Again, if you look at my account carefully, one day, my entire balance was withdrawn, then the next day, 0.005 BTC magically appeared (no record of a deposit), then was withdrawn 12 hours later (as you can see in my account), my balance right now is 0 BTC. Something seems fishy and can't just be my computer. Your site stated that it is Safe and Secure and is McAfee Secured and just want to make sure everything is accounted for on your site. I have placed much faith into the security of your site and unfortunately I must regret it as seeing random withdrawal and deposits (with no record of it) on my account is not professional at all. Can you look into this for me??

Thank you.

The particular server issue won't cause your account getting unauthorized access and made an authorized withdrawal It will just cause slow in confirming user's deposit.

If you truly did not make the withdrawal of 0.33 on your account, it seemed that your account on CoinRoyale is indeed compromised. I suggest you change your password ASAP or just use a new account. I will also make sure the email associated to your account is secured with 2FA (and be sure to look at the access log provided by gmail). I have requested more info (IP address, access log, etc) from the technical team so you'll have more info shortly. We can collaborate further in the emails (as we're likely to share some sensitive information about your account).

Thank you Victor. I look forward to the technical report soon.

[vnpython]

hi Victor, i am accessing coinroyal from VN ip and today (12/1) still unable to access it. i think i still have some btc with coinroyal. please respond?

[victorhing]

hi Victor, i am accessing coinroyal from VN ip and today (12/1) still unable to access it. i think i still have some btc with coinroyal. please respond?

Yup here. There's no issue with our site. May I know what error message are you seeing? Please email me with your account name as well. Thanks.

[vnpython]

hi and thanks for replying (at last ). the error msg from chrome:

This site can’t be reached

coinroyale.com took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

from firefox is:
The connection has timed out

The server at coinroyale.com is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

my mobile 3g connection the same issue.

I used to play baccarat with no issue until Nov 2016 then totally cannot access at all. 117.0.102.168 is my public IP address from google. hope you could help resolve this issue. many thanks!

[Bitinity]

hi and thanks for replying (at last ). the error msg from chrome:

This site can’t be reached

coinroyale.com took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

from firefox is:
The connection has timed out

The server at coinroyale.com is taking too long to respond.

    The site could be temporarily unavailable or too busy. Try again in a few moments.
    If you are unable to load any pages, check your computer’s network connection.
    If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

my mobile 3g connection the same issue.

I used to play baccarat with no issue until Nov 2016 then totally cannot access at all. 117.0.102.168 is my public IP address from google. hope you could help resolve this issue. many thanks!

Seems that the error is on your side, maybe you need to restart your connection or change your internet source. It is working well here, no issues at all. The site loads properly with no lags, so I guess it is your connection problem not a problem on the site.

[Prettygirl01315]

I have never played nor have heard of CoinRoyale before, shame on me. And it was running since 2013, OP, I'm sorry for my laziness but have not check every post but have there been a winner on your 1btc Royal Flush screenshot?

[casinobonusgiveaway]

I have never played nor have heard of CoinRoyale before, shame on me. And it was running since 2013, OP, I'm sorry for my laziness but have not check every post but have there been a winner on your 1btc Royal Flush screenshot?

This site was popular, but now it is not any more, seldom play here and sometimes players have depo/withdraw issue

[dustboy]

I have never played nor have heard of CoinRoyale before, shame on me. And it was running since 2013, OP, I'm sorry for my laziness but have not check every post but have there been a winner on your 1btc Royal Flush screenshot?

This site was popular, but now it is not any more, seldom play here and sometimes players have depo/withdraw issue

Although there were some issues on deposit and withdrawal but Victorhing fixed it all very well and even he gave some compensations to the players who affected by the issues.

[victorhing]

I have never played nor have heard of CoinRoyale before, shame on me. And it was running since 2013, OP, I'm sorry for my laziness but have not check every post but have there been a winner on your 1btc Royal Flush screenshot?

Not that I can remember (it's been a while back!). I guess it's pretty hard to hit Royal Flush.

[victorhing]

I have never played nor have heard of CoinRoyale before, shame on me. And it was running since 2013, OP, I'm sorry for my laziness but have not check every post but have there been a winner on your 1btc Royal Flush screenshot?

This site was popular, but now it is not any more, seldom play here and sometimes players have depo/withdraw issue

Although there were some issues on deposit and withdrawal but Victorhing fixed it all very well and even he gave some compensations to the players who affected by the issues.

Thanks Dustboy!

[Prettygirl01315]

Its like hitting 9900x in Dice. Well I have to check this out. 1btc still at stake right?

[victorhing]

Its like hitting 9900x in Dice. Well I have to check this out. 1btc still at stake right?

Nope we stopped running that promotion. It's been ages

[cjmcdannald]

Getting an error on Google Chrome that Coin Royale's security certificate expired yesterday. 

Can you someone let me know if your security cert will be renewed soon?

Makes me feel uneasy knowing that the site is currently unsecure and cannot even do anything on the site at the moment.

[joksim299]

Getting an error on Google Chrome that Coin Royale's security certificate expired yesterday. 

Can you someone let me know if your security cert will be renewed soon?

Makes me feel uneasy knowing that the site is currently unsecure and cannot even do anything on the site at the moment.

They have just renewed their certificate, you can continue playing.

[victorhing]

Getting an error on Google Chrome that Coin Royale's security certificate expired yesterday. 

Can you someone let me know if your security cert will be renewed soon?

Makes me feel uneasy knowing that the site is currently unsecure and cannot even do anything on the site at the moment.

They have just renewed their certificate, you can continue playing.

Yup. We were down for few hours due to our SSL certificate expired.

[victorhing]

We've received a few emails from our players about the long time it took to confirm transactions for withdrawal. So, we've just increased the fee for all of our withdrawals based on the suggested fee listed at http://bitcoinfees.21.co/. And yes, we pay for all the transaction fees.

[wavespump]

We've received a few emails from our players about the long time it took to confirm transactions for withdrawal. So, we've just increased the fee for all of our withdrawals based on the suggested fee listed at http://bitcoinfees.21.co/. And yes, we pay for all the transaction fees.

When will you have a comeback? You did pretty well in 2014 and 2015, your signature campaign run smoothly, and reply was fast here. But in 2016 you are not so efficient any more, if you changed the operation team, we want to see your comeback, and make Coinroyale great again!

[victorhing]

We've received a few emails from our players about the long time it took to confirm transactions for withdrawal. So, we've just increased the fee for all of our withdrawals based on the suggested fee listed at http://bitcoinfees.21.co/. And yes, we pay for all the transaction fees.

When will you have a comeback? You did pretty well in 2014 and 2015, your signature campaign run smoothly, and reply was fast here. But in 2016 you are not so efficient any more, if you changed the operation team, we want to see your comeback, and make Coinroyale great again!

I never left!

The past few months have been pretty great to us in terms of deposit and wager volume, even though it's been pretty quiet at the forum. We are also tweaking the performance of the site to make it faster. If you have any suggestions/feedback or any idea of a new signature campaign), do let me know