Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[yigit]

What's happening on Cloudbet? I never change my password, but now the site said "Incorrect username or password". Please secured our bets please. Now bettors will leave your site. 

I have the same problem. They can't solve unfortunately.

[1715408810]

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[1715408810]

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[1715408810]

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[yigit]

@Cloudbet help pleasea.

[shulio]

Got the same issue here, i was out for vacation and my phone keep sending me notification that someone changed my password, atleast 3 times a day. I dont have any funds on cloudbet however because of this I need to change the other password for security. Lesson learned, never use the same password

[Southpaw0]

This is a bit concerning everyone having these issues, I can't seem to login either, though I have no funds in my account.. I hope everything is alright with cloudbet.

[Pro Gamers]

Got the same issue here, i was out for vacation and my phone keep sending me notification that someone changed my password, atleast 3 times a day. I dont have any funds on cloudbet however because of this I need to change the other password for security. Lesson learned, never use the same password

This is happening to me too and i cant access my account and im also afraid to fix it though because of this case until now i dont like to happen it any time i have a balance on it. But unfortunately i do not have only one password for all my acccounts.

[segy]

This is happening to me as well. It's been about 4 days and they want send me a new password. I do have funds in my account. Pretty frustrating to get the same reply every time I email them. They say, "please click the I forgot my password button to receive a new password" but that doesn't work. It isn't in my spam folder. They just refuse to really help.

[cazkooo]

This is happening to me as well. It's been about 4 days and they want send me a new password. I do have funds in my account. Pretty frustrating to get the same reply every time I email them. They say, "please click the I forgot my password button to receive a new password" but that doesn't work. It isn't in my spam folder. They just refuse to really help.

I got funds here as well and I have been keep emailling them and receive no response from cloudbet so far. The biggest fear of mine would be that this is an exit scam from cloudbet. They change it by themselves or they sell these private data to someone because they are shutting the site down

[Workout1198]

Cloudbet in a joke I've deposited over 2k on it.. Made a wager for .0458 on a snooker match live bet showed score 3-3 then after I place wager live bet changes it to 4-2
I contact support this is what they tell me

Thank you for your email.

Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.

Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.

In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.

Best regards,

Brendon Mayor
Cloudbet Customer Support Team


What a joke

[philiveyjr]

I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.

[erwin45hacked]

Cloudbet in a joke I've deposited over 2k on it.. Made a wager for .0458 on a snooker match live bet showed score 3-3 then after I place wager live bet changes it to 4-2
I contact support this is what they tell me

Thank you for your email.

Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.

Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.

In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.

Best regards,

Brendon Mayor
Cloudbet Customer Support Team


What a joke

Sadly they have always been a jokes, although they do provide one of the oldest sportsbooks service around here with quite high bet limit however given the recent breach to their security , I think that they are totally a joke. You should be worrying that you still have funds here, your account as well as your funds might not be safe

[syndria]

I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.

Try to upgrade your browser with the latest one or anything with high features like puffin for android. Using this kind of browser will make you feel like you are on a pc somehow.

[philiveyjr]

Cloudbet in a joke I've deposited over 2k on it.. Made a wager for .0458 on a snooker match live bet showed score 3-3 then after I place wager live bet changes it to 4-2
I contact support this is what they tell me

Thank you for your email.

Please be aware that in order for the correct scores/odds to be updated, you may need to refresh your browser. As per our records, you have placed your bet on "Which Team Will Win The Match" market and your selection was on "Astley, John" As per the official results, "Bond, Nigel" won 4-2 and hence your bet is correctly settled as a loss.

Once a bet has been submitted to us and accepted by our system it cannot be cancelled. This means that we are not able to refund your bet on this occasion.

In the future, when submitting a bet slip, please make sure to double-check all your selections, as once it's been received there is nothing more that can be done.

Best regards,

Brendon Mayor
Cloudbet Customer Support Team


What a joke

Sadly they have always been a jokes, although they do provide one of the oldest sportsbooks service around here with quite high bet limit however given the recent breach to their security , I think that they are totally a joke. You should be worrying that you still have funds here, your account as well as your funds might not be safe

Which is where 2FA comes in handy. They offer it, and if u really care about protecting your bankroll then you might as well use it. My BTC is safe so far.. and as long as the company is not trying to run away with my money.. I think it will remain safe.

[philiveyjr]

I've been using Cloudbet on my phone and due to the mobile format, I'm not able to see the score of the match. I can just see the set score. This is the problem for a lot of sports. Please upgrade it. Thanks.

Try to upgrade your browser with the latest one or anything with high features like puffin for android. Using this kind of browser will make you feel like you are on a pc somehow.

I get what you are trying to say.. And I know about it as well.. but if the site is deemed as mobile friendly.. it might as well fix the layout so that it works on every browser or at least majority of it. I'm using the latest version on Google chrome mobile on an Android device. It should be comparable to this browser.. Considering that chrome is a popular browser.

[Mongwapogi]

I think cloudbet is now back at 100% . Deposit and Withdrawal is now instant. Keep this up Cloudbet Team. Bet Back guarantee 

[V.Lace]

how come I lost the best when I played bet with Portugal to win?  They did not go to kick off so it was not a drawl. 

[Kiritsugu]

@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

[segy]

Same exact story here. Smh. This is the worst service ever.

[Kiritsugu]

Same exact story here. Smh. This is the worst service ever.

No response here from anyone for 12+ hours either.

[Cloudbet]

@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

Hey Kiritsugu,

As always, we appreciate your continued use of our service, and we thank you for your feedback.

We would like to assure you our team was not trying to insult you, they were simply trying to communicate that the submission had not been completed successfully, and alternative steps were needed to finalise the reset process. 

The good news is our team has now extended the expiration time of the password reset link to 24 hours, so you should be playing again in no time.

If you have any further questions, please don’t hesitate to ask!

Cheers,

Dan Kelly
Cloudbet Customer Engagement Team

[Kiritsugu]

@Admins/Support


I'm normally pretty happy with Cloudbet's service, even with the delayed withdrawals, however what I am not okay with, is someone from your Support team blaming me for your system not sending me a damn password reset email.  It's insulting.

I requested a password reset through your site shortly after receiving an email from Cloudbet saying all passwords were randomized, and we need to reset them.  I hopped on, did the "Forgot Your Password?" thing, entered my email, site said it was sent, and nothing in my inbox/spam/junk.  Nothing from Cloudbet ever goes in my Spam folder anyway.  I waited, no email.

Requested 2 more times, and waited a full 24 hours for the email, still nothing after 3 attempts now.

I messaged Support, and at first they couldn't figure out what it was, and then they send me this:

http://prntscr.com/brhlar

Saying it's MY FAULT that I didn't request it correctly?  Bullshit, it takes two clicks and an email to get a password reset link, and I requested one THREE times, and received one of these every single time: http://prntscr.com/brhmrb.  It's not my fault your site never sent me an email, and I certainly don't appreciate your Support team blaming me for it and treating me like an idiot.

Also, the link he said he sent me in the email was already inactive by the time I read the email, so I request yet another one, and I still have received nothing.

Hey Kiritsugu,

As always, we appreciate your continued use of our service, and we thank you for your feedback.

We would like to assure you our team was not trying to insult you, they were simply trying to communicate that the submission had not been completed successfully, and alternative steps were needed to finalise the reset process.  

The good news is our team has now extended the expiration time of the password reset link to 24 hours, so you should be playing again in no time.

If you have any further questions, please don’t hesitate to ask!

Cheers,

Dan Kelly
Cloudbet Customer Engagement Team

Thanks for your help, got it resolved.