Cloudbet | Bitcoin Casino & Sportsbook | The No.1 Bitcoin Gambling Site

[wcb231]

CloudBet had all odds for the Red Sox/Indians game off the board for the entire 20-30 minute period leading up to first pitch. Pretty disappointing.

[hopenotlate]

A friend just referred me to your site so created an account and already placed a bet.
Noticed you asked for a birth date  (to be sure I'm over 18 I guess): do you ever ask for IDs to your customer?

Also another futile question: couldn't find the option to chose a nickname/screenname, isn't it possible to pick one?

[Cloudbet]

A friend just referred me to your site so created an account and already placed a bet.
Noticed you asked for a birth date  (to be sure I'm over 18 I guess): do you ever ask for IDs to your customer?

Also another futile question: couldn't find the option to chose a nickname/screenname, isn't it possible to pick one?

Hey hopenotlate,

Welcome to Cloudbet! While we do ask you to input your birthdate, we don't ask for additional customer identification.

At the moment, you can choose a nickname from your player dashboard, but it will only apply when you are playing live casino games. Head over to www.cloudbet.com/en/players/settings where you'll find the box to set your nickname in the bottom right.

I hope this helps, and happy betting!

Cheers,

Dan
Cloudbet

[bestgr]

A friend just referred me to your site so created an account and already placed a bet.
Noticed you asked for a birth date  (to be sure I'm over 18 I guess): do you ever ask for IDs to your customer?

Also another futile question: couldn't find the option to chose a nickname/screenname, isn't it possible to pick one?

Hey hopenotlate,

Welcome to Cloudbet! While we do ask you to input your birthdate, we don't ask for additional customer identification.

At the moment, you can choose a nickname from your player dashboard, but it will only apply when you are playing live casino games. Head over to www.cloudbet.com/en/players/settings where you'll find the box to set your nickname in the bottom right.

I hope this helps, and happy betting!

Cheers,

Dan
Cloudbet

Funny how you are strategically avoiding to comment on the fact that you offer FAKE ODDS in order to lure people in your casino and then not let them bet on these odds, even though the odds never change...

[Cloudbet]

Any ETA on when the odds problems are going to be resolved? It's ridiculous. I can't place any bets...

Hey bestgr,

Thanks for your messages.

We have identified a very small number of markets that were displaying incorrect odds, which as you pointed out, change once they are placed in the betslip.

Our team is working on patching the issue, and you will see more consistent odds being displayed in these competitions over the next few days.

We hope this didn't cause you too much inconvenience, but please let me know if you experience similar issues in the future.

Thanks,

Dan
Cloudbet

[bestgr]

Any ETA on when the odds problems are going to be resolved? It's ridiculous. I can't place any bets...

Hey bestgr,

Thanks for your messages.

We have identified a very small number of markets that were displaying incorrect odds, which as you pointed out, change once they are placed in the betslip.

Our team is working on patching the issue, and you will see more consistent odds being displayed in these competitions over the next few days.

We hope this didn't cause you too much inconvenience, but please let me know if you experience similar issues in the future.

Thanks,

Dan
Cloudbet

"Very few"? I can MANUALLY identify at least 20 different events with multiple markets having the same problem everyday. I wouldn't quantify this as "very few", but anyway...

[fcmkh88]

Hello, Cloudbet. You answered all the people except me. What mean this discrimination?
My account is still locked! Please unlock it!

[Lionidas]

Hello, Cloudbet. You answered all the people except me. What mean this discrimination?
My account is still locked! Please unlock it!

They choose who they want to answer questions too. Really professional Cloudbet. Way to go!

[hopenotlate]

- snip -

At the moment, you can choose a nickname from your player dashboard, but it will only apply when you are playing live casino games. Head over to www.cloudbet.com/en/players/settings where you'll find the box to set your nickname in the bottom right.

I hope this helps, and happy betting!

Cheers,

Dan
Cloudbet

Thanks , I have set my nickname  

Yesterday when deposited wasn't aware of your first deposit bonus and made two different deposits close each other ( 15 minutes delay between the two) and by a similar amount 0.944BTC and 0.925BTC because I have my BTC stored in different "places".



My deposit behaviour had the consequence I have been issued a deposit bonus only for the first one : is there any chance you may review my account and credit my a bonus for the total amount of the two depos?

Username: whatever

[Arcteryx]

^^
They won't do this for you since it was seperate deposits and that is on you.
I did the same thing at another casino only 2 minutes apart and they did not allow it since they will tell you it is in their terms of service and they can not alter their bonus system whatsoever.
So sorry to saw to you whatever, your request will be denied or not answered at all from what others have been saying about this thread and their support as of late.

[matta087]

Can someone please help me? I bet on the giants and cubs game yesterday and i checked today and my funds are still pending. This is unacceptable considering it's been almost 24 hours and because of this i can't bet on other games. They haven't held my money for this long.
https://s21.postimg.org/rqm0wysjr/Screenshot_2016_10_11_16_06_56_714.jpg
https://s21.postimg.org/jxvd4zmkj/Screenshot_2016_10_11_16_06_56_714.jpg

[matta087]

Cloudbet website is down. Are they finally out of business?

[Cloudbet]

Hello, Cloudbet. You answered all the people except me. What mean this discrimination?
My account is still locked! Please unlock it!

Hey fcmhk88,

As I mentioned in an earlier post, I am unable to answer your specific question here, as your account is being handled by our Fraud Team who will be contacting you directly via your registered Cloudbet email account, not in this forum.

I'm sorry I can't be more help, but I am sure our team will be in touch with you soon.

Thanks for you patience in the meantime.

Dan
Cloudbet

[matta087]

Hey cloudbet,

What about my question? How come you are no longer responding to my tickets?

My bet has not been graded for more than 24 hours now.

What is your answer to that?!

Your services are seriously degrading and I'd like to ask everyone here to STAY AWAY from this book.

[Cloudbet]

Thanks , I have set my nickname  

Yesterday when deposited wasn't aware of your first deposit bonus and made two different deposits close each other ( 15 minutes delay between the two) and by a similar amount 0.944BTC and 0.925BTC because I have my BTC stored in different "places".

My deposit behaviour had the consequence I have been issued a deposit bonus only for the first one : is there any chance you may review my account and credit my a bonus for the total amount of the two depos?

Hey hopenotlate,

Unfortunately as per our T&Cs, we can only accept the initial deposit toward your first deposit bonus.

Having said that, I will ask our VIP team to review your account, and see if they can offer any additional bonuses as you start to play at Cloudbet.

Thanks,

Dan
Cloudbet

[Cloudbet]

Cloudbet website is down. Are they finally out of business?

Hey matta087,

We're certainly not out of business! Our site suffered a DDOS attack earlier, which meant the Cloudbet website was temporarily taken offline. The issue has now been rectified, and all services are available.

As for your pending bet, would you mind sending me the bet ID so I can pass the information on to our support team? If you haven't already, I would also recommend sending them an email: support@cloudbet.com.

Thanks,

Dan
Cloudbet

[matta087]

I already sent you a message

[Cloudbet]

Can someone please help me? I bet on the giants and cubs game yesterday and i checked today and my funds are still pending. This is unacceptable considering it's been almost 24 hours and because of this i can't bet on other games. They haven't held my money for this long.

Hey matta087,

All bets on the Giants vs Cubs game on October 10th have now been settled.

Apologies for the delay, but please let me know if you need any further assistance.

Thanks,

Dan
Cloudbet

[matta087]

My balance is still not reflecting. Status is completed but I did not get my winnings. Your system is messed up

[matta087]

I noticed that the problem is you graded my sf giants leg as a loss. They won game 3 and my bet is the moneyline. Please check.

I'm seriously pissed off right now with all this delay and you still could not get this right!! LOOK CLOSELY AT THE DATE OF THE WAGER THAT SHOULD HAVE BEEN GRADED A WIN. If you actually click the link in my bet history you would see the giants won 6-5 in extra innings.