(old OR thread, closed and moved)

[mindragon]

Did we all just get screwed? Order #885 in the US placed on 12/4 - last status was that it is some bagged state

1   Comment   2014/01/14   12:11   CAPEMAIL INTERNATIONAL (HUB)   Insert item into bag Out
2   In transit   2014/01/11   01:48   CAPEMAIL (HUB)   
3   Item accepted by branch   2014/01/10   10:23   PLETTENBERGBAAI   
4   In transit   2014/01/08   17:39   GEORGE (HUB)   

A support ticket has been created for you: OSO-AXUME-590 - no response since Monday of this week.

Is there any way to get better viability into what is going on here?

[fluffypony]

Did we all just get screwed? Order #885 in the US placed on 12/4 - last status was that it is some bagged state

1   Comment   2014/01/14   12:11   CAPEMAIL INTERNATIONAL (HUB)   Insert item into bag Out
2   In transit   2014/01/11   01:48   CAPEMAIL (HUB)   
3   Item accepted by branch   2014/01/10   10:23   PLETTENBERGBAAI   
4   In transit   2014/01/08   17:39   GEORGE (HUB)   

A support ticket has been created for you: OSO-AXUME-590 - no response since Monday of this week.

Is there any way to get better viability into what is going on here?

Just checked on that ticket - there was a response on Wednesday that it was being escalated to the logistics manager, and it's in his pile of things to look at today. The two new tickets you just added to the system will likely be closed as duplicates by the support staff.

I know you received an older email with tracking info, but we now add a bit more info to it - here is the relevant bit that wasn't on yours: "Once you see the line item that says 'Insert item into bag out' you will no longer be able to track the parcel domestically, as it will have left the country. To track your parcel thereafter, please use UPU's Global Track & Trace portal, located here: http://globaltracktrace.ptc.post/gtt.web/"

[fluffypony]

I am also in Europe and looking to order but from what I am reading this is taking too long

It is 100% down to the shipping method selected. EMS deliveries are happening thick and fast everywhere around the world, e.g.:

https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=EE028408333ZA (under a week)
http://auspost.com.au/track/track.html?id=EE028407806ZA (just over a week)
http://www.parcelforce.com/track-trace?page_type=parcel-tracking-details&parcel_number=EE028407752ZA (under a week)
http://www.parcelforce.com/track-trace?page_type=parcel-tracking-details&parcel_number=EE025681525ZA (under a week)
https://www.epg.ae/esvc/services/track/index.xhtml?pageid=MAINMENU_TRACKNTRACE -> EE028407783ZA (under a week)
http://track.thailandpost.co.th/trackinternet/Result.aspx -> EE025681534ZA (under a week)

[mindragon]

Did we all just get screwed? Order #885 in the US placed on 12/4 - last status was that it is some bagged state

1   Comment   2014/01/14   12:11   CAPEMAIL INTERNATIONAL (HUB)   Insert item into bag Out
2   In transit   2014/01/11   01:48   CAPEMAIL (HUB)   
3   Item accepted by branch   2014/01/10   10:23   PLETTENBERGBAAI   
4   In transit   2014/01/08   17:39   GEORGE (HUB)   

A support ticket has been created for you: OSO-AXUME-590 - no response since Monday of this week.

Is there any way to get better viability into what is going on here?

Just checked on that ticket - there was a response on Wednesday that it was being escalated to the logistics manager, and it's in his pile of things to look at today. The two new tickets you just added to the system will likely be closed as duplicates by the support staff.

I know you received an older email with tracking info, but we now add a bit more info to it - here is the relevant bit that wasn't on yours: "Once you see the line item that says 'Insert item into bag out' you will no longer be able to track the parcel domestically, as it will have left the country. To track your parcel thereafter, please use UPU's Global Track & Trace portal, located here: http://globaltracktrace.ptc.post/gtt.web/"

Thanks for the rapid reply. I just checked and it says it's "On Route" ...

I also did not see any response on Wednesday.

I'll stay tuned from here. Thanks.

MD

[Lynxh]

Hello, just thought I'd ask here, since I've been patiently waiting for a ticket (WPV-UJHNQ-923) response for a week now. I'm curious about how the HDD tray is implemented into the frame, and how much would it be to add it to my order.

Thanks 

[fluffypony]

Hello, just thought I'd ask here, since I've been patiently waiting for a ticket (WPV-UJHNQ-923) response for a week now. I'm curious about how the HDD tray is implemented into the frame, and how much would it be to add it to my order.

Thanks 

Ah sorry - that's my fault, the ticket was assigned to me and I've been waiting to confirm when our stock of trays is arriving:) We can ship the try with screws, but without pre-drilled holes for it, which is what we're going to do for customers that want to retrofit it to their orders. Once the new trays arrive I'll be able to confirm where the pre-drilled holes will be, but we're going to aim for between-the-motherboard-and-PSU I think.

[fluffypony]

Hello, just thought I'd ask here, since I've been patiently waiting for a ticket (WPV-UJHNQ-923) response for a week now. I'm curious about how the HDD tray is implemented into the frame, and how much would it be to add it to my order.

Thanks 

Meh - looks like the trays are still 3-4 weeks out, ordered the batch on Jan 19th. Slow shipping from China this time of year because of Chinese New Years.

[Bossland]

Ordered 3rd December - was supposed to be sent till 24th December,

email from 23th December

Order ID: 850
Date Ordered: 03/12/2013

Your order has been updated to the following status:
Shipped, pending customs check

The comments for your order are:

Off it goes! Customs will now do a little x-ray (or whatever they do there) and a paperwork check to make sure all is in order. Once that's done we'll be given tracking numbers, which we'll send on to you within the next couple of days at the most:)

opened a ticket since there was no information about any delivery on 18th January, asking about any news...


got auto message 2 days later, on 20th January

Order ID: 850
Date Ordered: 03/12/2013

Your order has been updated to the following status:
Shipped to customer

The comments for your order are:

We've gotten your tracking number back from customs, and your parcel is on its way to you:)

What i for sure see, is that they NEVER sent it on 23th December

23.01.2014 14:39   Arrival at outward office of exchange   CAPETOWN D   
29.01.2014 11:36   Departure from outward office of exchange   CAPETOWN D   

but a month later,  this is just stupid - hope they fail hard - do not purchase there

[fluffypony]

Ordered 3rd December - was supposed to be sent till 24th December,

email from 23th December

Order ID: 850
Date Ordered: 03/12/2013

Your order has been updated to the following status:
Shipped, pending customs check

The comments for your order are:

Off it goes! Customs will now do a little x-ray (or whatever they do there) and a paperwork check to make sure all is in order. Once that's done we'll be given tracking numbers, which we'll send on to you within the next couple of days at the most:)

opened a ticket since there was no information about any delivery on 18th January, asking about any news...


got auto message 2 days later, on 20th January

Order ID: 850
Date Ordered: 03/12/2013

Your order has been updated to the following status:
Shipped to customer

The comments for your order are:

We've gotten your tracking number back from customs, and your parcel is on its way to you:)

What i for sure see, is that they NEVER sent it on 23th December

23.01.2014 14:39   Arrival at outward office of exchange   CAPETOWN D   
29.01.2014 11:36   Departure from outward office of exchange   CAPETOWN D   

but a month later,  this is just stupid - hope they fail hard - do not purchase there

Customs pre-clearance events wouldn't show up for a tracking number, hence the "Once that's done we'll be given tracking numbers" bit in the update...how could it when it doesn't have a tracking number until customs is done with it. Additionally, the post office warehousing the parcel whilst they wait for a vessel to become available wouldn't show up.

I understand that logic is hard, which is why we endeavour to be as clear as possible with our updates. We even have a pretty flowchart on our delivery and returns policy for people that don't like to read: https://openrigs.com/information/information&information_id=6

[extera]

Hi,

can you please check the status of order #1197

Went to costums @ 17th of Jan.
I mailed support, but no response..

@ Fluffypony: Maybe you missed it.
Can you please provide me with an update?

My ticket number is VQV-MNWQJ-154

[fluffypony]

Hi,

can you please check the status of order #1197

Went to costums @ 17th of Jan.
I mailed support, but no response..

@ Fluffypony: Maybe you missed it.
Can you please provide me with an update?

My ticket number is VQV-MNWQJ-154

Will check on it in a moment - just out the office at the moment:)

[Damnsammit]

I understand that logic is hard, which is why we endeavour to be as clear as possible with our updates. We even have a pretty flowchart on our delivery and returns policy for people that don't like to read: https://openrigs.com/information/information&information_id=6

That is a pretty flowchart!

Maybe you should add a series of pop-up boxes when a US customer is selecting surface mail as their shipping option.

"Are you sure?  This could take more than 6 weeks to be delivered to you!"

Then if they click yes, have one more.

"I noticed your address is from the USA.  6 weeks is 42 days, and it might take even longer than that.  Just to SHIP.  This doesn't factor in fabrication time and customs checks. "

Then if they click yes again.

"Alright, shipping via Surface Mail.  Your package should arrive within 2-3 months.  Don't complain.  You chose this method."

[fluffypony]

I understand that logic is hard, which is why we endeavour to be as clear as possible with our updates. We even have a pretty flowchart on our delivery and returns policy for people that don't like to read: https://openrigs.com/information/information&information_id=6

That is a pretty flowchart!

Maybe you should add a series of pop-up boxes when a US customer is selecting surface mail as their shipping option.

"Are you sure?  This could take more than 6 weeks to be delivered to you!"

Then if they click yes, have one more.

"I noticed your address is from the USA.  6 weeks is 42 days, and it might take even longer than that.  Just to SHIP.  This doesn't factor in fabrication time and customs checks. "

Then if they click yes again.

"Alright, shipping via Surface Mail.  Your package should arrive within 2-3 months.  Don't complain.  You chose this method."

"Are you sure?"

"Are you sure you're sure?"

"I don't believe you're sure...are you 100%?"

"Ok just to check you're 100% sure, what's the square root of -37.517? In your head, no calculators!"

[el_rlee]

Hi, I have order #1221. Can it be that South Africa customs are a real problem?
Please explain them that the stuff is actually leaving the country - so one thing less to worry about!

[fluffypony]

Hi, I have order #1221. Can it be that South Africa customs are a real problem?
Please explain them that the stuff is actually leaving the country - so one thing less to worry about!

They're not the issue at the moment - I'm contending with this nonsense:

http://www.iol.co.za/business/companies/postal-workers-lay-down-tools-as-strikes-spread-1.1640111

http://www.postoffice.co.za/group/pressreleases/strike27jan14update3.html

Needless to say I've been greasing some palms (it's the way business is done in Africa) to keep the parcels flowing as best we can:)

[Zoella]

I'll be in SA come August. If my rigs have not arrived by then I'm going to have some rather impolite words for the postal crews!

EDIT:
Oh crap. I thought my shipment had left the country as globaltracktrace shows it being "on route". SAPost site show "bag out" on 2/5. They day after the strike. The article you linked says the Johannesburg location on a 7 day delay. Any idea if mine made it on a plane before all this (#1222)?

[fluffypony]

I'll be in SA come August. If my rigs have not arrived by then I'm going to have some rather impolite words for the postal crews!

EDIT:
Oh crap. I thought my shipment had left the country as globaltracktrace shows it being "on route". SAPost site show "bag out" on 2/5. They day after the strike. The article you linked says the Johannesburg location on a 7 day delay. Any idea if mine made it on a plane before all this (#1222)?

Yours arrived in New York yesterday: https://tools.usps.com/go/TrackConfirmAction!input.action?tRef=qt&tLc=1&tLabels=EE025674989ZA

BOOM - customs pre-clearance + EMS = win!

If you're going to be in SA in August you should seriously pop through the Garden Route and come visit. We'll grab lunch and talk shop!

[Zoella]

Of course. I should just wait 6 hours before I post anything! Saw that update, awesome!

We're doing Kruger for a couple weeks (and Mabalingwe Nature Reserve). Not sure if we'll get down to the south. Checking out Fodor's though, and the Garden Route looks amazing. Was going to spend a week in EU first to avoid a 17 hour straight flight, but that's a tempting alternative.

[fluffypony]

Of course. I should just wait 6 hours before I post anything! Saw that update, awesome!

We're doing Kruger for a couple weeks (and Mabalingwe Nature Reserve). Not sure if we'll get down to the south. Checking out Fodor's though, and the Garden Route looks amazing. Was going to spend a week in EU first to avoid a 17 hour straight flight, but that's a tempting alternative.

Kruger and Mabalingwe are both amazing, and August is a good time as it's not too arid and the summer rains should have put some water in the watering holes.

If you want an alternative to the EU trip, a lot of people go from Kruger to Durban and then drive a rental car from Durban down the coast, through the Garden Route, all the way to Cape Town. You can do the trip in like 2 or 3 days in a rush, but if you're taking your time a week is perfect. You can go Durban -> Mthatha -> East London -> Grahamstown -> Knysna -> Cape Town, the trips between each town are pretty short except Knysna to Cape Town that's about a 5.5 hour drive. I would definitely apportion more time around the Knysna/Plettenberg Bay area than anywhere else, because there's so much to do (Knysna elephant park, Bloukrans Bridge - the world's highest bridge bungee, Jukani big cat sanctuary, the Knysna Heads, the Big Tree at Woodville, canoeing up the river at the Tsitsikamma National Park). From Cape Town you can either catch a cheap local flight (Kulula or Mango) before flying out, or just change your flight to Cape Town if it's cheaper.

Also, we have friends round the corner from us that operate a guest house - I can chat and get you decent rates if you're keen.

[Zoella]

Interesting, I'll have to think about this!

Thanks!